BEWARE. This is the worst couch I have ever purchased. After only two months of normal use, the…read morefabric began severely pilling and absorbing colour from my clothing. It also creaks! At just eight months old, it now looks worn out and 20 years old. I made several attempts to resolve this, starting with an online chat, then the warranty department, and escalating to three different store managers. Despite paying $400 for a warranty, I was told this is considered "normal wear and tear" and not covered. I was even advised to go to Walmart and buy a fabric shaver, and was also told, "they just don't make furniture the way they used to." I have no children, no pets, and the couch has been properly cared for. I never had to use a fabric shaver on a piece of furniture. I didn't even I didn't even know they existed. Every couch I've owned has lasted for years and many of them I've passed on to family members and friends and they still look better than this one. I would strongly caution anyone considering purchasing furniture here, especially if you're paying extra for a warranty.

I bought a GE Profile gas range. Now that I have a problem with it. I can't get it fixed. I paid…read morefor the extended warranty. King and state company has very bad reviews with many customers having the same problem. The Brick is aware of the lack of service by the warranty company and said it is not their responsibility and continue to sell the warranties. Better Business Bureau has multiple complaints about this company, King and State warranty.

We had a wonderful experience finding our new refrigerator here. Ben found just what we wanted and…read moreneeded at a great price as well! Delivered when promised, and the installers were great as well. I highly recommend this business.

From the owner: Appliance Solutions…read more Founded in 2024 by husband-and-wife team Ben and Allison Kellogg, Appliance Solutions was created with one goal in mind: to make shopping for appliances stress-free and personal. We know the process can feel overwhelming, so we’re here to guide you every step of the way with expert advice and attentive service. Whether you’re replacing a fridge, remodeling your kitchen, or outfitting a new build, we’ll help you find the perfect fit for your home, lifestyle, and budget. We carry a wide selection of brand-new kitchen and laundry appliances, along with whole-home packages from trusted, top-rated brands. Every product we sell is reliable, backed by local expertise, and delivered with care by a team that truly values its customers. As a locally owned appliance store in Brighton, Michigan, we proudly serve Livingston County and surrounding areas including Howell, Fenton, Hartland, South Lyon, Milford, Novi, Canton, and beyond. With fast local delivery, professional installation, and personalized support, Appliance Solutions is your go-to destination for appliances in Southeast Michigan. We also believe in strong community connections and sustainable practices. From supporting local causes to reducing waste by keeping as many appliances as possible out of landfills, we are committed to making a positive impact. From our family to yours—thank you for choosing to shop local!

Great People and give great deals. I experienced great service from all sales reps. And there was…read morean awesome selection to look at in store and tons more to order Directly.

I purchased my fridge and stove at this store just 6 months ago. Paid in full on the spot. On…read moreTuesday my brand new fridge stopped working. The ice machine never worked properly and I never complained; but now nothing works. I called them 3 times for help. The manager Greg was extremely rude to me. They said they would not help me. I had to call Maytag in Texas. They are not able to send anyone till Tuesday. 1 week with no fridge. All my food is destroyed. I called Essex Appliance Center where I purchased my dishwasher, washer/dryer and they sent someone out yesterday. Wanting to show excellent customer service. Do not purchase anything from this store. They will take your money. Then they will not help you with a new purchase even under water. They will be heartless and cold. Terrible store. Just the worst. Go to Essex. Much better human beings.

If I could rate 0 stars I would!…read more Placed my order in October, knowing that it would be until Christmas Eve when my item would arrive. Christmas Eve arrives, delivery says "there's ice" and they cannot deliver. There was a light sprinkle of snow and my walk was salted. Fast forward to the end of February, delivery reminder call says my order will arrive between 11:45 and 2/3 in the afternoon. I get a phone call that left a vm saying they will arrive in 10-15 minutes this call came at 9:30. I didn't hear the phone as I was preparing my laundry room for my new appliances. My dogs start barking, I see the truck out my window at 9:50. I go to my front door and stand there with the door open for 20 minutes. Not one person left the truck in this entire time. I received another delivery while standing there! Imagine 2 months since anticipated arrival of your appliances without having any working. I want to terminate my order and receive a complete refund, Teppermans is attempting to hold a 10% deposit regardless of their inadequacies and failure to provide my items in a reasonable time. Samsung could have had my items delivered to me by the end of November, I could have Costco deliver similar items in a week. I will NEVER EVER AGAIN shop Teppermans and I strongly suggest you don't either!

I purchased a sectional couch 3 years ago most of the time only used by one or 2 adults I will…read morefinish their no interest payments in June however the couch is junk ready for the dump. the cushions are sunken in using an extra cushion to be able to sit on it honestly it is going to the dump I can't even give it away. I went to Teppermans and was told I am sol only thing they will do is give me a discount maybe if I purchase another one. I told her I won't ever be buying from them again she replied I understand and don't blame you. I was speechless their own customer service agreeing that they sell junk. Save your money don't buy their junk from china

This store has all those "parts" you need for any kind of appliance. If they don't they will order…read moreit for you. Great customer service.

I wanted to update this review. I was able to get in touch with upper management in regards to this…read moresituation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered.

I cannot recommend this place. They have nice appliances, and the sales people are nice to deal…read morewith (hence 2 stars), however that is where it ends. These appliance places NEED to rely on RELIABLE third parties...like plumbers to connect your dishwashers, and warranty companies to take care of things if you get a lemon. The plumber they sent to install the fancy new high-end dishwasher 6 years ago, installed some hoses incorrectly which led to a flood in my kitchen, and our needing to pull up our floors from the kitchen all the way to the front door. Thankfully we have insurance (although after this claim our rates were hiked so high we had to switch). We should have learned the first time. We bought a top-of-the-line 4-door Frigidaire $3,500 fridge there 4 years ago. We've needed several small fixes in that time, but dealing with the warranty company has been HORRIFIC. Witbeck and Big Georges use "Centricity". Well, our fridge is now on the fritz after4 years (the freezer is no longer freezing and everything has melted), and ice-maker dripping, and as of yesterday there is a loud buzzing sound -- and we cannot get a call back to save our lives, even though they've "escalated" the situation. If I instead chose to call a local appliance company they would be here in 24 hours. We are going on 6 days, with no sign of service and no promises of anything! I am sick to my stomach. DO NOT BUY FROM HERE. THEY DO NOT STAND BEHIND THEIR PRODUCTS, and they will give you a POS warranty. Hey, Witbeck/Big George's...do better! And, Mark...don't bother with the damage control here. If you want to make it right you can contact your customers who have been through H3ll!!

extremely disrespectful staff. They were supposed to come days ago and when I specified my need and…read moreirritation, I was told that since my landlord is paying and not me I could complain to my landlord? completely disrespectful, unprofessional and over all horrible service.

Jessica is SPOT ON! Same exact experience with my family. Unbelievable that this place is still in…read morebusiness treating their customers this way. #1 in worst customer experience for all of Windsor