This store has all those "parts" you need for any kind of appliance. If they don't they will order…read moreit for you. Great customer service.

UPDATE: Time soon revealed that the store manager wasn't going to do anything, nor was my salesman…read moreLogan (do not recommend btw), nor the customer service staff via multiple emails, so I decided to take this to the top of the food chain as this was absolutely unacceptable. I contacted the CEO in efforts to end this once and for all. Within 24 hours of my email, I was contacted by head office. The man I spoke with was extremely disappointed in their staff, and assured me that this was not conducive of the Brick's customer service policy. I truly believe this. He was almost speechless, and vowed to have a little chat with all staff. I have to give credit to higher level management team for taking this seriously, and taking action to make sure this was taken care of properly this time - not only on the customer service level, but properly addressing their staff. I received my new dryer today, and they removed the existing one. I am thankful this finally worked out - thanks to head office.

BEWARE. This is the worst couch I have ever purchased. After only two months of normal use, the…read morefabric began severely pilling and absorbing colour from my clothing. It also creaks! At just eight months old, it now looks worn out and 20 years old. I made several attempts to resolve this, starting with an online chat, then the warranty department, and escalating to three different store managers. Despite paying $400 for a warranty, I was told this is considered "normal wear and tear" and not covered. I was even advised to go to Walmart and buy a fabric shaver, and was also told, "they just don't make furniture the way they used to." I have no children, no pets, and the couch has been properly cared for. I never had to use a fabric shaver on a piece of furniture. I didn't even I didn't even know they existed. Every couch I've owned has lasted for years and many of them I've passed on to family members and friends and they still look better than this one. I would strongly caution anyone considering purchasing furniture here, especially if you're paying extra for a warranty.

I went into Ernies today looking for a box spring for my Twin XL bed. Scott was working so I told…read morehim what I wanted. He shook my hand and started searching. He found what I wanted and I could not believe how low the price was for my purchace. I have been shopping at Ernies since 1975 and will continue to do so when I need items I know they sell. I am very happy to say shopping at Ernie's is great. Keep up the great work. And Scott-was a pleasure dealing with you. Greg

Excellent service and delivery team. Brayden Coyle and his partner were so patient and professional…read morewhen our appliances were delivered. They had to move a lot of things to make this work and we appreciated all that they did for us. Thank you!

Prompt, neat and knowledgeable. Walked me through the issues with my Whirlpool dishwasher and…read moresuggested I plead my case to the factory. They are sending out a rep. After only 22 months in service don't know if I would recommend Whirlpool but I sure would Andy!

Andy is wonderful we had 2 burners out on our Bosch stove and he came out immediately and fixed it…read morebetter than new!!! Other appliance repair company we have used in the past have never been successful it cost more to fix than the appliance is worth or they can't get the parts!!! I so recommend Andy!!

I wanted to update this review. I was able to get in touch with upper management in regards to this…read moresituation. Once they heard what had happened, the product was delivered destroyed, they stood behind it and shipped a new one and picked up the destroyed one. I can say I am happy with the way it was handled in the end. The sales rep needs some training on how to deal with situations in which the product is delivered with defects or in this case destroyed. Thank you again to the upper management for taking the time to help us with the product and getting us what we ordered.

I cannot recommend this place. They have nice appliances, and the sales people are nice to deal…read morewith (hence 2 stars), however that is where it ends. These appliance places NEED to rely on RELIABLE third parties...like plumbers to connect your dishwashers, and warranty companies to take care of things if you get a lemon. The plumber they sent to install the fancy new high-end dishwasher 6 years ago, installed some hoses incorrectly which led to a flood in my kitchen, and our needing to pull up our floors from the kitchen all the way to the front door. Thankfully we have insurance (although after this claim our rates were hiked so high we had to switch). We should have learned the first time. We bought a top-of-the-line 4-door Frigidaire $3,500 fridge there 4 years ago. We've needed several small fixes in that time, but dealing with the warranty company has been HORRIFIC. Witbeck and Big Georges use "Centricity". Well, our fridge is now on the fritz after4 years (the freezer is no longer freezing and everything has melted), and ice-maker dripping, and as of yesterday there is a loud buzzing sound -- and we cannot get a call back to save our lives, even though they've "escalated" the situation. If I instead chose to call a local appliance company they would be here in 24 hours. We are going on 6 days, with no sign of service and no promises of anything! I am sick to my stomach. DO NOT BUY FROM HERE. THEY DO NOT STAND BEHIND THEIR PRODUCTS, and they will give you a POS warranty. Hey, Witbeck/Big George's...do better! And, Mark...don't bother with the damage control here. If you want to make it right you can contact your customers who have been through H3ll!!

Listen, this is no ABC furniture. They are cheap and they are cheap. They serve a niche. If you…read moreneed a beautiful new dining room set, DON'T shop here. If you need a bookshelf for the kid's rooms, consider it. You get what you pay for.

If I could rate 0 stars I would!…read more Placed my order in October, knowing that it would be until Christmas Eve when my item would arrive. Christmas Eve arrives, delivery says "there's ice" and they cannot deliver. There was a light sprinkle of snow and my walk was salted. Fast forward to the end of February, delivery reminder call says my order will arrive between 11:45 and 2/3 in the afternoon. I get a phone call that left a vm saying they will arrive in 10-15 minutes this call came at 9:30. I didn't hear the phone as I was preparing my laundry room for my new appliances. My dogs start barking, I see the truck out my window at 9:50. I go to my front door and stand there with the door open for 20 minutes. Not one person left the truck in this entire time. I received another delivery while standing there! Imagine 2 months since anticipated arrival of your appliances without having any working. I want to terminate my order and receive a complete refund, Teppermans is attempting to hold a 10% deposit regardless of their inadequacies and failure to provide my items in a reasonable time. Samsung could have had my items delivered to me by the end of November, I could have Costco deliver similar items in a week. I will NEVER EVER AGAIN shop Teppermans and I strongly suggest you don't either!

Buy beware not sure if they're open box or scratching dents some are new but at least 3 years old…read morethe one year warranty doesn't mean much if the business isn't there the next year. Is he a Salesman or repairman who's going to repair the appliance when it breaks. It's best to Buy open box and scratch and dents from a major store like Menards Home Depot Best Buy. If the appliance works well and sells for truly half price then it could be a bargain. And find your own electrician his is a çon mam

It's been a while since my last note about them. I stopped by earlier this week to check out some…read morepossible appliance replacements. I was very pleased to see it's the same owner with the same helpers for delivery and installation, and... and... he's expended into the next door storefront so has more on display. ALSO, as lots of potential customers were looking for new, as opposed to used, washers/dryers/stoves/refig's, he now has a modest line of brand new units too. So definitely worth checking out.

extremely disrespectful staff. They were supposed to come days ago and when I specified my need and…read moreirritation, I was told that since my landlord is paying and not me I could complain to my landlord? completely disrespectful, unprofessional and over all horrible service.

Jessica is SPOT ON! Same exact experience with my family. Unbelievable that this place is still in…read morebusiness treating their customers this way. #1 in worst customer experience for all of Windsor

Highly recommend this local small business. We have had 3 houses now and every time we need…read moreappliances they are the ONLY option. The guys are AWESOME!!! They are very knowledgeable, polite and fun.

recently had them service a Samsung dryer. It took a couple weeks to get an appointment, which is…read morethe new normal, I guess. The guy that came was a bit awkward and uncomfortable to be around and they did not have the parts needed to fix the dryer (the guy implied he normally would but that someone took them off his truck). Nearly 1 month later, they still hadn't been back to fix. I had checked in a couple times for an update and the guy that answers always seems bothered and says there's nothing they can do since they can only order from ONE place. so. I ordered the parts off Amazon, they came to replace and the guy was just as uncomfortable as the first time. this time he implied the parts may never have even been ordered. any ways, he got the dryer running but now it makes this God awful screeching. I do not want to call them back so will likely just have to buy a new dryer