Not even one star, lies, not picking phone calls and being rude is the rule at saybrook ford…read more Customer service sucks!

Bill and Paul At Saybrook Ford are great to deal with! Saybrook Ford offers friendly and…read moreprofessional service and is the best choice for a business owner like myself who relies on my vehicles for my daily business operation. I brought my vehicle in at 9:00 AM and it was fixed and ready for pick up the same day. I highly recommend f your vehicle servicing needs.

We were traveling with our RV when the truck began to shake. As we went along it got worse, forcing…read moreus to slow down. We got off the highway Friday late afternoon and stop at this dealership. They told us we could park the TV in the back and stay in it while they checked out the truck. Unfortunately it was nearly quitting time, but the were there early the next day looking it over. The found the problem, quoted us a price, and stayed an hour past closing to get us back on the road. Really glad we found them and really happy with their service and professionalism.

Taking over 6 weeks to get registration transferred to new vehicle. Sales person tells me that…read moreFlorida DMV changed their process for transferring registration. NOT TRUE spoke to Florida DMV today. i was told if the dealer does not provide paper work by July 8 my drivers license will be suspended. When I tried to talk to the manager - he or she never calls me back. I do not want to deal with the sales person. I will never do business with this dealership again. You can not trust what they are telling you.

While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star…read moreexperience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH!

VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

This was an excellent purchasing experience for my wife and me. Our Salesman Daniel Vasquez was…read morepatient, respectable, friendly and very knowledgeable about the Golf R that we already love to drive. Sam Papale is the Business Manager and effectively and professionally led us through the paperwork and financial details. Sam is friendly and helpful and we trusted him and Daniel with our purchase. Everyone at the dealership was helpful and courteous. We highly recommend this dealership.

I got my 24 VW Jetta S from here and have no complaints. When I purchased my vehicle a few months…read moreago the service was great and since I come here for my auto services. I will say its more expensive due to it being the dealership but they always provide great service and do well. I recommend

After Shoreline Hyundai in Old Saybrook failed to fix my car after multiple visits, they finally…read moretold me to see another dealer. That was the smartest thing they ever said. Hyundai of East Haven diagnosed the issue immediately. I wasted money at Shoreline while they guessed. You don't have to--go to East Haven." Nov 30 2025 Great news . The Hyundai in East Haven fixed my father's car no more in and out of the dealership these guys are professionals they know what they're doing.

I just bought a car from Shoreline and it was by far, the easiest purchase process I've ever…read moreexperienced. They gave me top value for my trade and the price of the new car was straight forward, fair and comparable to all the other dealers I spoke to. I live on Long island so they offered to send someone to me with the car, which saved me tons of time. They were responsive whenever I had a question - I could easily just text and get a response immediately. I highly recommend these guys!

Don't waist your time here. Purchased a used Kawasaki and dropped it off to have there service…read morecenter do a safety check and tuneup. Total cost $500 plus, and no new plugs(as they were told to replace), filters or any other adjustments! My advice, try doing the work yourself or find a trustworthy service center no matter the distance!!!

Don't bring your bike here if you want it to get fixed. I dropped off my bike here to get my…read morecarburetors jetted and got the bike back with a new back fire. I brought the bike back to have them fix what they messed up and they were unable to. I then asked for a refund and they refused to give me my $270 back that I paid for a job that didn't get done.

We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!