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    Shoreline Hyundai

    2.6 (5 reviews)
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    Saybrook Auto Barn

    Saybrook Auto Barn

    4.1
    (16 reviews)

    While I didn't end up "closing the deal" with Seth, I cannot help but want to share my 5-star…read moreexperience with Saybrook Auto Barn! I first started speaking with Seth in September 2021, and he was willing to hold the car that I wanted to buy for more than a reasonable amount of time, with only a $200 deposit! Unfortunately, I had to leave for the West Coast unexpectedly shortly after my great find. I informed Seth of my circumstances and he was beyond understanding, he called and left me a voicemail shortly thereafter to obtain my card # to refund my deposit, and, well, life happened and I forgot all about the deposit until yesterday, January 11, 2022 (4 MONTHS LATER!). Not only was Seth quick to get back to me, but was just as pleasant to speak with and work with even knowing that I still wasn't a "closed deal". It is rare to find [honest] "used car salespeople", but rest assured that Saybrook Auto Barn is not a great resource to find amazing deals on used cars, be they are extremely helpful and courteous on all fronts, and services they provide for their customers. I highly recommend giving them a go when you're on the hunt for a used car! THANK YOU AND SAYBROOK AUTO BARN, AGAIN, SETH!

    VERY NEGATIVE EXPERIENCE…read more I walked in told John the vehicle I was interested in. The first item he wanted was my registration to my car I was trading in. Then he gives me the keys to the car I planned on buying and said you can look at it but you cant drive it! They stated the trade was low because of the interior. The interior had a missing leather piece from the gear box. My seats were fine and they stated all of my interior was in poor condition. John didn't even let me drive the car I was interested in. He was more concerned with gathering my personal information. I should have stopped him and walked out but I didn't. John only concentrated on the negative and not being positive about the car buying process. The employees at the showroom not very friendly, no one said Good Morning. Lastly, while leaving trying to make a cup of coffee - Keurig - and it wasn't working. There was another customer helping me, still wasn't working. The receptionist just staring out the window. I just could not wait to leave that place and annoyed at myself for not just walking out. Buyer beware!

    Kia of Old Saybrook

    Kia of Old Saybrook

    3.0
    (60 reviews)

    We have had great luck with our 2019 Sorento, and knew that our next vehicle would be a Kia as…read morewell. It's important to lay the ground work for this review. One older Kia to keep Or trade in And the need to have two vehicles when all was said and done We visited the showroom and met Madison (Maddie) Barfield, our Customer Advocate (they don't call them salespeople, and they don't pay commission) last Saturday. She's incredibly knowledgeable and capable, and knows the Kia line and many features very well. We spoke about our needs and expectations, and we ended up looking at a number of vehicles. The gas Sportage didn't get great mileage, the Hybrid was a little more expensive but nearly 50% better mileage, and the plug in hybrid (we thought) was too expensive and required plugging in. But what about the whole issue of still carrying two payments, including one on an older car that was approaching it's 5 year/60 k warranty limit (power train is good to 10/100k at Kia) We started talking about purchasing a second vehicle for our student...the K4 was the perfect blend of style, function, and price for a graduate, right? Maddie introduced us to Bill LeConche, the GM, and he had some ideas... We drove the gas. We drove the HEV, we drove the K4. (Kia has such a great selection of quality vehicles and excellent warranties it's difficult to walk off the lot not seeing something that meets your needs) Maddie continued to assist, answering a ton of questions about functionality (the electronics on these things are amazing), and retrieving different vehicles to check out. Bill crunched the numbers. We had a long chat about the difference between PHEV and HEV. With available incentives, rebates, State programs, the PHEV Sportage became more manageable. And you don't HAVE to plug in. We had an answer! PHEV for us, K4 for our son. But wait, says Bill - what about an SUV for him? Huge style change, but if the numbers work, maybe? The point is, Maddie and Bill worked really hard for this deal. They worked up perhaps 10 different scenarios. They were polite and supportive the entire time. We ended up leaving there tonight (6 days after the journey started) with two brand new PHEV Sportages and trading in the Sorento. It just made sense, and Kia OS helped us see that. Taras Pashchak, the Finance guy, completed all the paperwork for two deals simultaneously. Everyone knows buying a car is like getting a root canal - time consuming, painful, and takes forever (with multiple visits just to add to the fun). The crew at Kia OS did a great job in asking the right questions, meeting our needs, and thinking outside the box. Yes, it still took a while, and multiple visits, but it wasn't painful - it was a great experience. Keep in mind, deals vary tremendously. Ours may not be yours. But they will make it work for YOU.

    It was a wonderful experience buying a new Kia Telluride from Kia of Old Saybrook and Sales…read moreRepresentative, Madison Barfield. It's the first Kia I've owned and I really love it-two weeks in. Madison was terrific-no pressure and was able to help me make an informed decision about my purchase. She went above and beyond, to answer my questions and make sure my vehicle was ready to pick up, when I wanted to. All around, a great experience!

    Shoreline CDJR

    Shoreline CDJR

    2.3
    (3 reviews)

    Best jeep dealer around hands down ! Customer service is their number 1 priority and you can tell…read moreby all their reactions with their customers in the showroom while you are there ! From sales to service the whole team is great! They like to have fun and it's a family atmosphere. If you're looking for a vehicle new or used give them a shot !

    BUYER BEWARE!! This…read morehas been the worst vehicle buying experience I have ever had. I purchased my 2024 Jeep Wrangler4xe on April 1, and from the beginning it has been one issue after another. Do your own research and do not rely solely on the dealership's representations. I experienced a high-pressure sales process and was provided misleading information. Before purchasing, I specifically asked two dealership representatives whether there were any open safety recalls and was assured they had been addressed. That was not true. I then experienced a seven-week registration delay, resulting in new license plates being issued after I had specifically requested that my original plates be transferred. The vehicle I received also had approximately 5,000 more miles than what was advertised. After the dealership's repair attempt, the Jeep was returned with the engine oil and coolant overfilled, raising additional concerns about the quality of the work performed. The vehicle is currently dead and has been inoperable since May 2. Communication has been extremely difficult throughout this entire process. Obtaining timely responses has been a constant challenge, requiring repeated follow-ups just to receive updates. When I attempted to work directly with the owner to resolve these issues, I was referred to the "Chief Administrator." After requesting that the owner remain involved, I was told that would not happen because the owner had asked him to handle the matter as a favor and had signed off on it. Based on my experience, I cannot recommend purchasing a vehicle from this dealership!! the one star review is only because it doesn't allow none..

    Shoreline Hyundai - car_dealers - Updated July 2026

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