"You can be assured we will treat your little ones like our own."…read more You all need to remove the above statement from your website as it is FALSE advertising. Two days ago we called you to bring our three-year-old grandson in immediately as we had just left the local beach when our little one got a huge splinter in his foot. It looked deep and he was upset, so I called to make sure that you could help us. You refused to see us and told us to take him to an emergency room. The closest emergency room is 35 minutes away. FOR A SPLINTER!!! We were not asking you to perform surgery, just to remove a splinter. You stated you were afraid that you would not be able to hold him down. Did you even try? Well, my husband and I (his grandparents) held him down while my neighbor, a retired nurse, came over and removed the splinter. If that is the way you would treat your kids, then you should close your practice.

I was able to get as a walk-in for an irritated eye early morning. They accepted my insurance and I…read moreonly paid a copay. The staff is professional and friendly. The small clinic is clean with local photos on the walls. Kayla. A nurse practitioner thoroughly checked the eye and asked a lot of questions, before calling in a prescription. The experience was positive and reassuring. This small town clinic seems equipped to handle most non-emergency issues. I recommend and wouldn't hesitate to return.

Attentive care. Patiently asking questions and listening to my response. Very helpful.read more

Looking for an urgent care facility on maps to get my ear checked for a possible ruptured eardrum…read more Saw that this facility was labeled as an urgent care facility so I decided to try it out. Upon walking inside I was greeted by 2 dogs and then I went to the desk and tried to explain my reason for being there. Not even after getting 2 words out I was rudely interrupted and was told that it is not an urgent care facility. Upon reading reviews on yelp and seeing others label this place as an urgent care facility and appointments is crazy. I wasn't even offered the option to make an appointment, just got told to go away.

I'm confused by the poor ratings....in the past 2 years we've been here at least 5 times and it's…read morealways been truly AMAZING. THE STAFF ARE PHENOMENAL. The check in is easy (we've done save-your-spot check in online and walk-in care). Like ANY urgent care, they have busy days & can have long wait times, this is just part of any urgent care. The staff at the Porters Neck location do their very best....they are compassionate, attentive and genuinely care for people. I've witnessed this on every occasion of my multiple visits here. The facility also had on site X-ray on a past visit, very helpful in many urgent care situations to not have to go to a separate facility. Additionally, the facility is always clean whenever we've been there.

I've been here 3 times in the last couple of months for different reasons. The first time I…read morereceived exceptional care. The second time I was prescribed medication listed as a known allergy. I had to call to get a new medication. I was told I had a virus even though my symptoms were those of a sinus infection, which I have a history of. I went back a week later and told the same thing. I'm still sick, terrible sinus pain. So I went to another provider and was diagnosed with a sinus infection and finally given the medication I need to get better. I could have been getting better instead of missing time at work and feeling miserable. I won't be back.

I'm a retired hospital nurse, so I notice things. I can't say enough about the whole OR experience…read moreI had here last week for a knee replacement. Everyone was very kind, professional and knowledgeable. My surgery was seamless, from pre-op to recovery to my hospital room, then next day discharge home. I had a hip replacement up north five years ago and it was a nightmare. I don't hand out compliments if they are not merited. Well done!!!

Staff were professional and personable. Some younger new employees could use more training. Each…read moreorthopedic room had a hand sanitizer dispenser at the door entrance. That is useless for most ortho patients. When questioned why there was no sanitizer bedside, I was informed that stopped several months earlier. I was recovering from total knee replacement and utilizing a urinal. The aide would fetch some on her hands and transfer it to my hands upon request. Whomever is in charge of infection control needs a refresher on the basics of hygiene.