Big shoutout to Emma and Olga for helping me out today! I've been meaning to get my wedding band…read moreresized for eons since having a baby over 6 years ago, my ring just doesn't fit the same as it used to. I've been putting it off forever but when I also happened to get a pearl bracelet from my husband for Christmas that got damaged and warped, I knew I needed to get it fixed. Since the original jeweler who made my wedding band and engagement ring went out of business many years ago, I needed to find a new local jeweler to help with my jewelry. After many very prompt back and forth messaging via Yelp, I finally found time in my busy mom life schedule to swing by and get my jewelry looked at! Olga and Emma were so kind and patient while discussing with me what we could potentially do with the bracelet. The ring resizing discussion was easy and we were able to settle on how much bigger I'll need the band. They send their jewelry offsite for repairs and were very clear and communicative about the process and cost. Loved my interactions with the staff and think I've found our new local jeweler for all our jewelry needs!

This review is not about a specific sale but rather the customer service experience we encountered…read more We had to check the condition of our wedding ring. Found out the prongs were still in good condition (after we were told from an another jeweler that they needed to be repaired-their estimated was around $2,500). Then, Atif, cleaned the ring and another one, free of charge. Thank you!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

I had an absolute wonderful experience working with Liliana at Jewelry Exchange. My husband had…read morepreviously purchased a ring for me in 2019 from here and we went back for our anniversary milestone to shop for more. Shopping for a special gift can feel very stressful and confusing, but Liliana made the entire process fun and easy. She took the time to educate me on the different diamond options without ever making me feel rushed or pressured to spend more. Her deep knowledge and genuine kindness turned a difficult choice into a memorable milestone. I could not be happier with the piece I chose, and I will definitely be back to see Liliana for all my future jewelry needs!

Christensen & Rafferty are a hidden gem (pun intended) in downtown San Mateo…read more I have often lamented that personal service by expert craftspeople has gone the way of the Dodo bird in our hyper-capitalist, high priced economy in which we find ourselves today. My experience working the Christensen & Rafferty was nothing short of exceptional. I was greeted into their parlor showroom with a smile and an offer of tea, coffee or water. I brought them my most recent jewelry purchase - a pendant from Madeira, Portugal! I thoroughly enjoyed engaging with C&R about my not-too-expensive but highly sentimental piece. Such great care was taken to ensure that my piece was given the utmost attention to detail. Incredible knowledge and expertise of their craft was exhibited throughout every interaction. I highly recommend this business!

Extraordinary! Knowledgeable, notably pleasant, beautiful showroom, respectful with…read moreguidance/feedback on items being evaluated, honorable and generous with their time and attention. Very, very Impressed! A friend recommended them and I am very grateful to have found them! Thank you!!

I worked with Humberto to buy my jewelry and it was the most respectful, professional experience…read more I did meet with a few jewelers in SF, Marin, and Palo Alto and chose to work with Humberto because he's a different kind of human. I would only consider buying and selling jewelry with Humberto from now on. Class act.

I met Humberto (Bert) approximately 20 + years ago through a mutual friend. Bert helped me with…read morefinding and designing my wife's engagement/wedding band (we had gone to a few other jewelry's before with no luck). He also helped us find a diamond that matched a diamond my wife already had to make them into a pair of earrings. He has also helped us with other jewelry and Rolex watches. We have gone a few times to Jewels of Manaco and not purchased anything and still treated with respect/courtesy (very honest and respectful/smart person). I strongly recommend Bert if you're looking for an honest person to do business with (prices to jewelry/watches are very reasonable). Robert M

Was in the spur of the moment to sell my gold jewelry and searched it up on yelp. Called and got…read moreintroduced to Shawn. Booked an appointment the next day. Met Shawn and he was friendly, professional, and very informative. The setting was comfortable not nerve wrecking (as it was my 1st time). If you're looking to sell your gold I highly recommend coming here especially if you have high quality gold pieces. Thank you Shawn!

Very professional and trustworthy jeweler. Fair offer, clear explanation, and smooth transaction…read more I'm glad I came here and would recommend them to anyone selling jewelry.

My fiancé and I worked with Kavita at Emkay Diamonds to craft a custom ring. She listened to what…read morewe were looking for, patiently answered our questions, and provided a lot of great guidance. The ring turned out exactly the way we envisioned it. We highly recommend this gem of a store in downtown San Carlos!

I worked with Kavita through a mutual friend to get a diamond tennis bracelet as a birthday gift…read morefor my wife. It was a rush order and I needed it for a surprise party in Southern California. Kavita was great to work with and delivered the bracelet quickly and at a reasonable price. It is a stunning piece of jewelry and my wife loved it! I would very much recommend Emkay Diamonds

Mike is the best! He immediately put me at ease and was so patient and kind during the whole…read moreprocess. He is incredibly knowledgeable and passionate about what he does. I wholeheartedly trust him and recommend him for all your jewelry needs.

Dropped into Steiners Jewelry and worked with Mike--couldn't have asked for a better experience…read more He's one of those rare people who's both easygoing and really knowledgeable. No pressure, no rush--just clear explanations and honest guidance. He walked us through options, answered every question, and made the whole visit feel simple and transparent. Also, the cases are packed with some seriously beautiful pieces if you're browsing. We left feeling confident and appreciated, which says a lot in this industry. If you want someone who treats you right and knows the craft, ask for Mike.

Diamond Brokers of Los Altos helped me with appraisal of my diamond ring. They are super friendly…read moreand helpful! Thank you so much!

I purchased several items from Garo and his staff. Basic diamond huggies, blue topaz ring - and had…read moreseveral pieces made by Garo. My dads old cuff link and tie pin set turned into pendants and a ring for my sister and I. And them my dad's baguettes from his wedding ring - into a ring for myself with a design from help with Garo to ensure the baguettes wouldn't fall out. Each part of the decision making process I felt supported and also advised on the type of gold, what would work, why what I wanted would not work and letting me make the decision. In the end, I trusted Garo...and this ring designed to hold the memory of my dad turned out wonderful...and a lasting memory that I could wear every day. I then had my friends and my sister go to Garo - and they experienced the same - insightful, knowledgable, kind information when what you want may not be the best for you - but in the end - the diamonds won't fall out and the workmanship - amazing. It's good to feel you are in good hands with someone who has a passion for the art, the gems and you. These items were made and purchased about 4-5 years ago...and I've just come back to purchase an engagement ring. This time, instead of the help of Laura and Paul - Evan was the new consultant who helped me through the process. We met for the first time at the beginning of January to pick the stone - and then we decided on the setting with a lot of support and help from Evan. She is amazing, patient, with a lot of knowledge about the rings and stones and gold/platinum ideas. What a pleasure it was to work with her. We asked if it would be ready before Valentine's Day and I have it today. It is just gorgeous. The time, communication, and help from Evan made me feel confident that what I dreamed of would come to fruition, on time, and within our price. Everyone here has been a pleasure to work with. And I look forward to designing my wedding band. Take a moment and go into the store or make an appointment. Evan is just a gem of her own, I highly suggest you meet her and I know you'll experience the same as me.Happy designing and shopping!