Wasted all day going back and forth finalizing things for a car purchase. Price agreed upon and…read morejust wrapping up financing. Once everything was provided, got a text saying the car was just sold to their "sister" location. Typical car salesmen. No ethics. No morals. Avoid this place.

What a terrific experience!…read more After having had a horrible experience with Rohrich Cadillac, I thought I would give Mercedes Benz a try to see if the service and product was better. I was blown away by the Mercedes product and by the customer service experience at the dealership. Lyndsie was our sales person and she is professional, knowledgeable and easy to work with. She found the vehicle that I wanted and had it into the dealership and ready to go in under 1 week. The purchase process was easy and the employees take all the time you need to make sure you understand everything! We will be back again!

We were Benson customers and were really satisfied from the experience and we received while there…read more When Benson closed, we tried another Lincoln dealer for service and were disappointed in the experience. When it was time to get a new car, we were thankful to find Walt at Shults. Walt took care of us at Shults just like he did at Benson. He helped custom order a vehicle. Unfortunately an injury took him out of office when the car was delivered and Kris swooped in and took over. Kris went above and beyond to accommodate us for a pickup and spent considerable time answering all of our questions. He was patient with us from start to end. When we arrived to pickup the car, it was clean and ready for us. The paperwork was also prepped and ready to sign saving us so much time. He set us up with Jordan who spent literal hours helping us set up and learn the new vehicle. Shults Wexford might now be as convenient of a location as Benson was, but we couldn't be more pleased with the experience with them overall.

I bought a used truck from Shults Ford 6 months ago and still dont have the title. I cant get…read moreplates or sell the truck. No call backs from voice mails or solutions offered. Not happy with my experience.

Let's start with my vechicle was totaled on Monday. Airbags deployed. Luckily, no one was injured…read more QUICK SUMMARY: I had purchased new 2015 (from Art Morgan), had all service done at Baierl (coordinated by John Kurta), and purchased a new 2026 vehicle (from AJ Shultz). I reached out to Mr Kurta who connected me with Mr Shultz. This purchase was not planned. I thought a used vehicle may be more fiscally responsible with a car payment. I learned a used car interest rate is higher than new car interest rate. Had a bit of sticker shock. There was a large selection of new and used vehicles on the lot and website. At our initial meeting, on Wednesday, Mr Schultz and I discussed the features I wanted in a vehicle. He showed me a couple vehicles on the lot, worked up the numbers, etc. I had to think about this large purchase. Normally, I would have done research, test drives, etc. I didn't have the luxury of time. I needed to trust the 11 year relationship that I had with Baierl Honda. Mr Shultz and I kept in contact over several days. I steered the conversation - it wasn't initiated by Mr Shultz. He wasn't rushing me. He provided me with timely complete answers to all of my asynchronous questions. Given the reliability of my 2015 vehicle, on Saturday, I purchased a new car. I drove the vehicle off the lot with the odometer reading 4 miles. I purchased bumper to bumper extended warranty, tire protection, and battery replacement. Was pleasantly surprised to see a tube of touch up paint in the glove box. In 11 years, I have referred a lot of people to Baierl Honda. Because of that long term relationship, I was able to make a quick decision. HONDA CORPORATE: Please reconsider your revised color palate: 40 shades of gray, fire engine red, electric blue, and a sage (only available for hybrids). Hunter green? Burgundy? Navy?

I went for a recall on my car, they fixed it timely and were polite when I scheduled. I liked how…read morethey sent me a video when my car was done. They didn't lock the doors in my car when it was sitting in the lot, which I definitely didn't appreciate considering all of the things I keep in my car and just anyone could go in? It's also a busy area.

I've been taking my ATS (which I bought at another dealer which has since closed) to Baierl for…read moreservice for 3 years. Always easy to make an appointment, either online or with a phone call, and the people in the service dept are always so helpful. Not to mention the drivers who drop me off at my office a few miles away and then pick me up when my car's done.

I have no complaints. I scheduled maintenance. I showed up. They performed the service and I left…read more I had a coffee and a clif bar and worked while I waited. Probably could argue it could be faster, but, bring something to do and you'll be fine.

TERRIBLE SERVICE. Don't go to this Kia location except your life depends on it. Right after we…read moresigned the contract to purchase a Kia Sorento, it has been bad customer experience.

our "check engine" light came on 4 different times and scheduling for it to be checked was a…read morenightmare. We were actually told that while we waited for an appointment, we could ignore it if it wasn't flashing. If it started to flash, we'd have to have it towed in. We took it in 3 times and each time were told that the light was a result of a faulty sensor and that there was actually nothing wrong. One of those times, we had a very long wait for an appointment because the shop was actually closed to catch up on repairs. We were told to take it to Advance auto to have the code read, since Kia couldn't schedule us for about 5 weeks. At THAt appointment, we were no longer told that this was not a problem that could be ignored (as we were previously told) the light was determined to mean that we actually needed a repair involving a replacement part - the total bill was $600. Our previous visits were during the course of the warranty. The last visit - the one that cost us $600 when the problem was finally detected, the warranty had expired (by year, but not by mileage which is very low - but definitely expired) Complaining that the need for the work should have been detected during an earlier visit was met with no concern or consideration.

Over the last 10-years, I have purchased two SUV's and a minivan from RE Jahn. I am a VERY happy…read morecustomer. Great service - and even better automobiles. I have sent three friends, and my family to RE Jahn, and all are very satisfied. Oh and they service what they sell! Highly recommend.

Let me start by saying that the people at Baierl are great. Very nice & personable and I really…read moreenjoy dealing with them, which makes this review even more upsetting for me I had my car in a couple of weeks ago because it was randomly not starting. I was leaving for vacation, driving to Florida with 2 children, so I stressed the importance of needing my car fixed. I advised I believed I needed a new battery. I was told I did not need a new battery, they had charged my battery completed and I would no longer have this issue, at a cost of around $50. While on vacation, my car did the same thing 3 times- once in rural West Virginia. It was extremely scary. I called the service department and they told me to bring it back in. I dropped my car off first thing Friday morning. By Friday evening I had not heard anything so I called - I was told my car needed a test overnight, and I could get it the next day, and there was no loaners available. I called numerous times on Saturday to no answer. I was stranded at home with my child and no transportation. I was finally able to get a ride up Saturday afternoon only to find out nothing had been done to my car. There was nobody in in the service department- the service department next door at Chevy, and one of the gentlemen in sales (who were all terrific btw and very helpful) were able to find my car, and advised me that nothing had been. They were thankfully able to find me a car to drive in the interim. I did not hear anything from Cadillac service until Tuesday when they advised that I needed a new battery. So not only did I pay to have my battery charged just a couple weeks before, but now I was charged $160 for a new battery. On top of being without my vehicle for 4 1/2 days. I am very not pleased. On top of everything, I had mentioned needing an oil change, and when I picked up my car, it had not been done, so rather than have to wait who knows how long to get it done, I had to go elsewhere to get my oil change. I have been coming to Baierl Cadillac since I bought my first Cadillac, and the people are terrific there, but the service and time for the last 2 visits really disappointed me to the point that I do not know if I will return.

Everything about this place needs improvement, I've never dealt with dealership/repair shop as bad…read moreas them. I've been hung up on twice, that's if the call made it through, they don't return your call if you leave a message, and they say they'll get back to you. They sent one updated on my vehicle when it went in for repair and Never sent a status text or email out for updates, and it's been in the shop for over a month. They said that the vehicle would be done two weeks ago and it's still not fix. VERY BAD CUSTOMER SERVICE!!!!

If you are looking for a new or used car, Baierl Chevrolet is definitely the way to go! I had just…read morepurchased a car, not from them, in August and unfortunately it was crashed and totaled so I was in the market for a new car. All of the staff we worked with was so patient, kind, and understanding, especially the salesman, Bradley! He was very down to earth and overall just very kind. He wasn't looking to push a car down our throats and that be final. He went the extra mile with the car I bought when it came to making sure it was not only up to our standards, but his as well! I would also like to note that Kevin in finance did everything in his power to make sure we were happy with what we were financing, and again, went the extra mile and contacted the previous dealership in regards to our warranty on the car that was totaled. Thank you to everyone at Baierl Chevrolet, especially Brad and Kevin!

These comments will be directed towards any older Baierl Customers. If you are not aware....they…read morehave recently been sold. I have had a recurring problem with my Chevy Impala. It took the original Chevy service team and a call to GM, 8 months and 6 different trips last year to correct the problem. Well, it started to happen again (by the way, it is a problem that other Chevy Impala customers are experiencing on a regular basis. Most of the comments I have seen, say that they just sold the car or paid to have it fixed). The difference between my car and those customers is that my car has a bumper to bumper warranty because of a transmission failure at 34,000 miles that GM handled badly. So, when this happens I have to take the car, leave it, get a loaner and hope that they fix it....Well, it started to happen again and admittedly it is an intermittent problem, but I would think after more than 6 visits, they would know what to do(just sayin'). So, I call to make an appointment, tell them I need a loaner, they ask how many miles on the call - 74,000...answer...we don't give loaners to cars over 35000 miles. I explained that this car has a bumper to bumper until 118,000 miles and that this is a reccuring problem . I explain that I have purchased 6 cars from Baierl..their answer is "We recently have new owners and that is their policy". Really?....So, my prior loyalty means nothing to the new owners, so a pre-existing issue, means nothing. I have advised them through an email, that I thought this was shoddy treatment to old customers....no response. So I say to you....if you are a older customer of Baierl...Be advised that you may not get the treatment you would expect.

Excellent service provided by Hannah, professional, and courteous and knowledgeable. I highly…read morerecommend her and sales manager Ian as well.

I will state the facts and let you draw your conclusion. My conclusion is reflected in the number…read moreof stars. If zero stars was available that would have been my rating. On 3-16-2026 I purchased a demo 2025 Frontier with 4,876 miles. Nissan recommends an oil change every 7,500 miles for normal driving conditions. Most knowledgeable people perform a first oil change at 1,000 to 5,000 miles. In retrospect, I should have made an oil change a condition of the purchase of the truck - I didn't - my bad. After had the truck for a few days, I realized I should see if the oil had been changed, so I called my salesman Connor at Wright Nissan. He had to check but ultimately said the oil had been changed so I asked him for documentation for my files and so I would know when to change it next. He initially said the oil change would be recorded on the car fax report, but he was unable to provide it. I asked for some documentation and after a number of reminders to him he finally provided a Nissan Service "invoice" showing an oil change on February 18, 2026 with a milage of 4,866 miles. On May 14, 2026 (with 6,432 miles now on the odometer) before making a long drive in my new truck and not feeling too good about the oil change documentation provided by Wright Nissan, I decided to get the oil changed at the local Valvoline. I watched as the dark black oil was removed. I asked the Valvoline Tech, based on his experience, if this oil had ever been previously changed (let alone 1,566 miles ago). His response was simply "no way". Following the oil change, I reached out via email to my salesman Conner to let know about the discrepancy hoping he would respond with some explanation. He never responded.

My father purchased a new vehicle from this dealership in 2022. Recently, the check engine light…read morecame on and the vehicle was not operating properly. He arranged to have the vehicle towed to the dealership's service department, only to be informed that they would not be able to check the engine codes until sometime in June -- several weeks away. As a disabled veteran, this was understandably very frustrating news for him. I contacted the Warrendale location in hopes of expediting the service process. Unfortunately, the initial interaction with the operator was not very pleasant, as she seemed irritated and simply stated that they had other customers besides my father. When I requested to speak with a manager or supervisor, I was transferred to voicemail. Thankfully, Mike Cantella returned my call and completely changed the experience for us. Mike went above and beyond to assist my father and showed genuine concern regarding the situation. He maintained excellent communication throughout the process and kept both of us updated daily with progress reports. That same week, the vehicle was repaired and ready for pickup. Without Mike's involvement, this situation could have easily become a disaster. Technician Cory Hartman was equally professional and thorough, keeping us informed throughout the repair process. The issue was diagnosed properly, and all four fuel injectors were replaced. It was truly evident that Mike and Cory work exceptionally well as a team. Their professionalism, communication, and commitment to customer service turned a stressful experience into a positive one. Because of their efforts, my father will continue to have his vehicle serviced at this location.

Worked with Chris Capone to purchase a used vehicle and had a really positive experience overall…read more He was super friendly, knowledgeable, and made what can be a pretty stressful process feel much easier. The whole staff was great and walked us through everything step by step. I bought a used 2020 vehicle, and not even a month and a half later the battery died. I didn't think to ask or check on it at the time of purchase (turns out it was the original battery), so that was a bit of an unexpected expense and quite frustrating. That may have just been on me, but I figured I'd mention it in case it helps someone else think to ask! Aside from that, it was a great experience, and I really appreciated how friendly and helpful everyone was.