We used USA Transfers for transportation from the airport to our hotel and back, and both…read moreexperiences were absolutely flawless. The vans were clean and comfortable, the drivers were friendly and professional, and the service at the airport was smooth and well-organized...exactly what you want after a long day of travel. Everything ran on time, and the whole process was stress-free from start to finish. Honestly, we can't say enough good things about them. Next time we're back in Mexico, we'll definitely be using them again. Highly, highly recommend!

Excellent service and great communication. William, the driver, did a great job. So glad I booked…read morethrough them to get from the airport to the ferry and ferry tickets. Only critique is they should provide a bag to carry the optional items you can purchase through them. It's a great service but not helpful if you have no way to carry the items.

We used Happy Shuttle based on great reviews for airport shuttle service during our trip to Cancun…read more They didn't disappoint. They were easy to spot upon leaving the terminal upon arrival. Those holding the Happy Shuttle sign notified the driver, who arrived w/in 10 minutes for our journey to our resort. Upon arrival, we chose a pick up time for our hotel pick up at the end of our vacation. Later, after thinking about it, I wanted an earlier time (just in case). I messaged them and they quickly responded and said changing the time was no problem. On the day of pick up, they arrived 10 minutes early and we got to the airport without any worries. Both trips, we had booked a private shuttle. Each time we had a nice van with more than enough room. Price was extremely reasonable as far as I was concerned. If we do ever go back to Cancun, I wouldn't hesitate booking them again.

Our flight was delayed 4 hours, and we were still expected to wait at the airport for over 6 hours…read moretotal. That's simply not reasonable. I was told there were no other drivers and no flexibility the entire day which to me doesn't sound normal. While I understand policies exist, good companies know when to make exceptions. A partial refund or even an effort to find an alternative solution would have made a big difference. If you're truly that busy, partnering with another service should be an option. One or 2 calls could be make to make a customer happy Instead, there was zero effort to accommodate the situation. We had to wait for your drivers because you said there was an accident by the airport earlier when we arrived. This was booked by my brother, but I normally use another company USA Transfer & my experience they are more customer friendly. A side note we were staying in Club Med 17 min ride to Airport & for sure where many of their drivers drive thru, If they wanted to assist in anyway.

My family and I traveled to Mexico for New Year's and used Amstar for transportation to and from…read morethe airport. Finding them upon arrival was very easy, and we had little to no wait for our van. The staff was kind and professional, and I felt very safe throughout the ride. We called the day before our departure to confirm pickup, were told 9:30 a.m., and they arrived right on time. Overall, our experience was very pleasant. However, I gave three stars because my sister, who was on the same trip, did not have the same experience. She called to confirm her return transportation as well and was also told 9:30 a.m. While we were picked up without issue, she was left behind at the resort with my niece and nephew. She waited about ten minutes before trying to call Amstar, but no one ever answered. Had we known this would happen, we would have made sure they joined our van so they weren't stranded. I'm conflicted because our experience was great, but it's upsetting that my sister and her children were left behind after receiving confirmation. Just be aware that the experience seems to vary, and it may depend on the day.

From start to finish these gentlemen were right on top of their job., please be sure that you go…read moreoutside the airport and go as far as you can till you find Amstar do not speak to any of the people inside the airport. They are definitely not part of Amstar. The gentleman at Amstar have your name and your resort already set up they take care of your luggage they put you in a very nice vehicle air-conditioning running take you right to the resort . They check in with you the next day to make sure they give you the time for your pick up when you get through checkout they are there exactly what time they send you a tracking text so you can see how far they are they give you the name and the picture of the gentleman driving the vehicle and they get you right to the airport on time. I would recommend them each and every time I travel to any of the Caribbean locations

If you do the Chichen Itza trip don't do the deluxe. For an extra $35 (us) my "continental…read morebreakfast" was a bag with a banana, granola bar, bologna sandwich and apple juice. The person next to me had the non-deluxe and had everything I did except the continental breakfast. There is a guy at a taco restaurant across from Riu Palace Americas who sells trips a lot cheaper. He is from Portland, OR, and people said good things.

booked 6 months in advance for wedding, and paid extra for car seat. Checked in 24 hrs ahead,…read moreconfirmed. And no one came to get us, taxi had no car seat and my baby is driving through mexico with no seat belt on....... DO NOT BOOK AMSTAR! They are far from professional.

Very pleased with my private transfer on-time and professional. we totally recommend and will book…read moreagain in the future

Terrible service, poor communication, and very misleading. We bought a golf package for two. We…read moreasked if we had to pay extra for equipment such as clubs, and they said "no, it is included." It wasn't included. $250 just to be drove to and from the course, greens fees and golf cart rental. The clubs were an extra $120. This was for two people. We asked the reps the next day and all they could say was no, even after pointing out their stupid misleading brochure.

I wasn't sure what to expect. I will say it's better than I anticipated…read more The set up seems pretty efficient really. You land and enter on one side of the airport and arrive, enter, and depart from the other. This makes things pretty easy for customs and such. There are three terminals now and another one is being constructed as I type this review. Our driver told us all about it on the way back. Very chatty dude! I had been warned about all of the predatory tactics by the taxi and ride folks outside so I was prepared and not bothered by them. If you come here, take note of this. You can and will get scammed if you allow yourself to become a victim. Luckily we had prearranged the rides and were looking for very specific attire as well as signs for us to find. Just note this as others have said over and over. I will say it again for those in the back! There are tons of people waiting out front trying to get you to use their services. Those services vary a great deal in scammy/usefulness/end up dead in a ditch. Don't do the last one. No Bueno. My departure was interesting as we did not know what gate we were going to until about 10 minutes before boarding. Luckily the place is not that big so it was not an issue. We got there a couple hours early when we were leaving. There is plenty to do and lots to see while here. Have no fear! Consumerism is alive and well in Cancun Mexico! The whole place runs on it! Margaritaville is always a good time if you partake in the libations. They have a Guy Firebird or whatever there too. The duty free is only a deal because of reduced taxation. I found the items to be slightly higher than normal retail, at least for liquor. All in all it did what I needed it to do. Fly in, fly out, not get searched on the way in, or the way out. Not sure if I will come back to Cancun or not. I may have had my fill. We will see if I can score another 100% paid vacation next year for work! If so, I will see you again Amigos!! If not, it will be ok! ;) '26 - 51

Ho-lyyyy, what a chaotic airport for departure. The overall airport is well kept, but the prices…read moreare crazy. It is not budget friendly, make sure you eat prior! But you just see lines after lines. I felt like there wasn't enough restrooms. After getting some food it was almost like a lions den to find a table. Overall, just be aware when you get leave here!

We did not end up participating in the dolphin activity due to issues we encountered on-site…read more While the booking information mentioned that photo service is available at an extra cost, it did not clearly explain that guests would not be allowed to bring their own phones or take any photos at all. At the location, we were required to leave our phones in a locker without a clear explanation beforehand, which effectively forces guests to purchase their photo package. This lack of transparency significantly affected our decision. We were later told by the travel agency staff that the restriction on phones (as well as jewelry like bracelets, rings, and necklaces) was for dolphin protection. However, this explanation was never clearly provided by the staff at the dolphin facility itself, where the rule was simply enforced without clarification. In addition, these rules did not seem to be applied consistently. For example, I was wearing a bracelet and was not asked to remove it, which made the reasoning behind restricting phones feel unclear and inconsistent. There were also communication issues. The staff continued speaking to us in Spanish even though we only speak English, while speaking English with other guests nearby. This made us feel ignored and uncomfortable. After we raised these concerns, the travel agency staff were not willing to properly address the issue. They repeatedly suggested rescheduling the activity instead of acknowledging the problem, and did not offer any other reasonable solution. We were also told that if we wanted to go again, we would need to pay for transportation again. Throughout the process, our request for a refund was consistently dismissed. Because of all these issues, we chose not to proceed with the activity. We hope management can improve transparency, consistency, and customer service for future guests.

We recently traveled to Mexico through Funjet. Because of our reservation with Funjet, we were…read morebooked for round trip, non-stop ground transportation to and from the resort we were staying at while in Mexico. I'm not going to lie. I was a little nervous because I had read some bad reviews about the Amstar services. However, those reviews were proven wrong by the service I received. When our plane arrived, we got through security and customs rather easily. We had been told to head out of the terminal and look for people in blue flowered shirts. We were able to easily find the Amstar employees. We provided them with our flight number and names and they found my husband and me on their list. They gave us a skip of paper with details about booking our pickup to go back to the airport at the end of our trip. Within 10 minutes, we were headed straight to our resort. We happened to be the only people on the small van, which was nice To return to the airport, we used the personal concierge team at our resort to set up our return trip. We waited in the main lobby of our resort and we were picked up about 5-10 minutes after the set pick up time. We gave the driver our names and the piece of parapet with the return details. The van that picked us up was full, but it was a comfortable ride back. Both drivers were nice and helped us with our luggage. We'd be comfortable with using Amstar services again!

There are pros and cons to this resort. I think the experience really is per person/family because…read morelots of reviews seem to differ. I liked my stay in the beginning, but closer to the end I wasn't so impressed. Leading up, their Instagram page and the online website really hype up the place. We chose this location for our Babymoon with our first child (1.5 yrs old). I'm 5 months pregnant so the variety of food, pools, and fun for little one was a big appeal. Resort & staff: The resort is beautiful and clean, and the staff are very friendly. But some staff don't seem to know what's going on or how to help, while others are going through the motions. When we asked the concierge for directions to the Kids Club, she sent us to "PB"/lower level where the staff only was. This happened a lot as we saw many other guests saying the same thing "she told us to come to PB". Another staff member didn't know how to get to the Kids Club even though it was located right behind the kids water, a few steps away from where he was working. Kids & teen club: The activities and shows are really only worth it if your child is age 3 and up. You can't take your 1 or 2 year old into the clubs unless it's during family time, which are in the mornings during certain time. The one time we were able to go, no one was there. They were at the kids water park instead. Activities: On the app, they have a lot going on. But nothing actually goes on. Activities run behind schedule and the events you'd actually want to go to don't start until late at night. This didn't work for us most of the time but we just did some later naps for our babe to stay up late. The Circus and Magic shows seem to be the highlight be we're only available during the week. Other days the shows we planned to go to would be canceled morning of, and there would only be DJ's or karaoke. Food: A good variety but everything is pretty meh. Great for kids though as there is something for everyone! Check the app as certain restaurants are closed and others open. Dress code is semi strict for men. Reservations for Hibachi are a must! App can be finicky. Best eats for us: Fusion and Tres Colores Pool: All pools were very kid friendly, especially Mermaid. There was a little "beach" area to walk in and the alternative side had a little splash pool. There were splash pad areas at both pools. Mermaid pool appeared to have the younger kids while Sealegs had more teens and adults. Staff become a lot more friendly if you tip. Room: We had the Junior Suite? At the main building on level 4. There was a mini leak above the fan that we called in and put a towel down. They seemed to have "checked it out" because the towel was gone but it wasn't patched and it continued to drip the rest of our stay. We were worried because it was right above where we put our toddlers crib. 2 nights before checkout there was another leak by the A/C system or whatever it is, right in front of the bathroom door. The leak was spontaneous but a lot of water poured out. We called it in again and they said they would "check it out" again. We had to put 2 big towel on the ground and someone definitely checked it out because they just pushed the towels to the side. No patch work was done and it continued to pour. When I woke up at 5:00 am there was water from the bathroom door all the way to where the end of the closet was. As a 5 month pregnant lady, stepping in this and the potential to slip is absolutely upsetting. Even more upsetting that we made them aware of our room's problems 3x but they made no effort to fix it or to potentially put us in another room. We told them again at check-out and our concierge seemed to already be aware of where the leak was, and just apologized. Nothing more. Bali Beds: We reserved a Sealegs Bali Bed before our arrival. Keep your receipts! At check-out they tried to say we owed them an extra charge of $150. We showed our email and they had to call someone to double check. Took about 15 minutes. At the end of the day it is a tourist destination, so they do what they can. We spoke to some other families (with kids ages 5 and older) who said they love it here and have come back. For me, I personally wouldn't recommend and would try a different resort.

I've been to a number of carribean all-inclusive trips, at multiple hotel/resort brands. I have to…read moresay this is up there as one of my favorites. The resort was clean (very clean), things worked as intended, the staff was EXTREMELY friendly and very helpful, and the food was good! It always helps when you're in Mexico and you get good weather (which we did) but these folks had the grounds and resort, itself, firing on all cylinders. My down-rankings were in the lack of daily engagement and night-time activities. Besides a massive party thrown for the superbowl, I didn't notice any nighttime activites (could be my fault for not looking into it more) and the daily activities existed but the staff didn't really try very hard to pull people "into the fight", if you will. Having said that, these luxuries that I've seen at other brands did not take away from the wonderful experience that my friends and I had!

Esq and I stayed for 3 days/2 nights following a group birthday trip at another resort (Unico)…read more Our room wasn't ready upon arrival so we walked the property, bar-hopped, and participated in a ceviche cooking class. We enjoyed the expansive property with tons of restaurants, pools, and bars. All staff members were very engaging and friendly. We were underwhelmed by the guest room. A serious facelift is in order. The furniture was all scratched up, the drawers didn't close, and the sink barely drained (one of the stoppers appeared to be stuck). We almost got trapped outside on the second floor balcony because the electric key pad didn't work. Good thing we didn't shut the door! Housekeeping arrived at 4:45 PM on our second day, but we were already getting showered and ready for dinner. The only reason for the 3 Yelp stars is because of the Awaken Your Senses dinner. This was incredible! Unique and awe-inspiring. It was $195 per person, but it was multiple courses, wine/alcohol pairings, and digital entertainment. The service was impeccable. Some of the best we've ever experienced. This experience is a splurge, but if you're a foodie, check it out. We were offered a discount if we sat through a Timeshare session at 8:00 AM, but we hard-passed/declined. If you don't mind the room being a bit dark/dingy/old, then this could be a suitable all-inclusive option.

First things first: If you're looking for an authentic Mexican experience, this isn't it. But if…read moreyou want a fun, relaxing all-inclusive getaway, Hard Rock Riviera Maya is a solid choice. The resort is huge with tons to do, and we loved seeing wildlife like monkeys and capybaras around the property. Resort/Room: We stayed on the Heaven (adults-only) side and enjoyed a pool-view room. It was quiet inside despite the party outside, though the room did show some wear and tear (peeling headboard, slightly dirty tub). Still, it was comfy overall. Food: The food was just... okay. By no means authentic, and not AMAZING culinary revolutions, but it got the job done. Umo (Mexican restaurant) and Faro (buffet) were some of the better options on property. Staff/service: The real standout was the staff. Everyone was kind and welcoming and put it attention to detail to the smallest thing that real made a difference. Big shoutout to Alex (Bali bed attendant) at the Heaven pool for being super attentive and fun! Pro tip: Get off the resort at least once! You are doing yourself and the locals such a disservice if you just never leave. The area is rich with history and culture: Chichen Itzá, Tulum, Coba, 700+ cenotes, you name it. It's worth stepping out of your little paradise for 8 hours, I promise you. Overall: the amenities and activities were great, and the staff truly made the experience better. If you're looking for peace and quiet, I'd recommend staying on the Heaven side, though keep in mind it's a bit removed from the rest of the resort. If you want to be more central to everything, consider the family side instead.

We absolutely love this place! We have stayed at Barcelo several times and every time I am…read moresurprised by how nice it is. We have stayed at Gran Bahia Principal and it was "ok" and we have also stayed at Xcaret, which was expensive. The Barcelo rooms are clean and nice, the staff is very friendly. This trip we used Barcelo's transportation from the airport and it was a little more money than private transportation but it went way smoother compared to past trips. We had a fun time comparing 20 year old photos from our first visit to Barcelo. It is just as beautiful now and we will continue to come back.

This place is absolutely horrid,if you've ever complained about the holiday inn in the states,I'd…read moretake those over staying here. To be more exact,we stayed at the Barcelo maya caribe.it is so dated and falling apart.the grout in the shower/tub is falling apart.hvac unit sensors are bad so it'll just keep blowing cold air no matter what temp it is. The door lock only partially works with having to try multiple times just to get the door open. The good is like eating elementary food from the eighties in the states at the buffet no matter if it's breakfast lunch or dinner.a few of the staff seems to be glad that they're working and the other seems like they're forced into labor be it in the dining hall or room staff. We're here for a wedding and booked here due to all the in-laws are staying here.the staff are rude and have no patience even tho there's a huge language barrier.we normally book our own stay and do our research before you choose a place but due to the fact we're not the ones that chose this place. So the buffet is always open to all but if you wanted to eat at some of the other they have here,you have to reserve ahead of time and if it's booked out,your eating dinner at 9pm or later.my in-laws ate at one of the Italian place and they said the food is horrendous.overly salted and over cooked.i would never stay here ever again and I'm posting this so it would save you the headache and disappointment. My nieces book a room that showed a double bed and they got charged for a double and the room only had a single,and when they went to the front desk,they told them it was their fault.thereis no discription for the room just pictures so there's no way to know and like I said earlier,the staff is very short and very rude. When the cleaning lady came by and asked if I wanted the room clean,I told her I just needed towels and water.she handed me the towels and told me the waters in the mini bar and before I could tell her it's out,she just took off. I don't understand,maybe it's because it's all inclusive or what but they seem to be miserable and give really bad