1. Shwood Eyewear

    1. Shwood Eyewear

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    Portland, OR

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    Shwood Eyewear

    5.0 (1 review)
    Closed 9:00 am - 3:00 pm

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    8 years ago

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    Visage Eyewear

    Visage Eyewear

    4.2
    (43 reviews)
    1.9 mi
    $$$

    Had a Marcia Brady moment with a soccer ball hitting my face. Broke my glasses in such a way that…read morecouldn't be repaired. The were bold framed Theos. Found 2 lovely pairs of frames, one Anne&Valentine. The other a Japanese designer. Tennyson helped me select the best frames for my face shape and lifestyle. I've bought eyewear here for 2 decades. Worth the price in design and lens quality.

    I regret buying my lenses here, and looking at others' problems posted here, you should look (HA)…read moreelsewhere. Visage has a cool selection of frames-- but go somewhere else to have the lenses made-- their lab sucks. I've had great lenses made with ABC Vision and Eyes On Broadway. I want to say ABC in Hillsdale was the best Rx and lens ever. Eyes on B'way did honor a warranty, though, when the coating didn't last. But eh, the coating should last. I went to Visage because they had the frames I wanted. I had a decent eye exam there, picked out my frames, and was told it would be 2 weeks to make the lenses. It was a pretty typical experience. I came in on a Saturday to pickup, and man, something was WRONG with one of my lenses. Really off. I have a very light distance correction, progressive, prism. Nothing terribly complicated. I was told that "no one" was there to examine the lenses on the weekend, so I had to leave them there and I would be getting a call on Monday. No one calls Monday. Tuesday morning, still nothing. I called midday Tuesday, and yep, the Rx is wrong on one of my lenses. They now have to send the frame back to the lab for a new lens to be ground. They will call me in about a week, I'm told, and I should come in during the week if I want someone to verify they're correct. They close at 6. I really hate when businesses screw up, and really do the bare minimum to make it right. How about-- You have someone at Visage verify that the lab made the lenses correctly, especially now that I've already wasted one trip out there for faulty lenses? How about you staff an optician on Saturdays, so clients can have their problems addressed while they're in the office? How about you address problems with a sense of urgency, and not wait for the patient to call a few days later? And when you can't do any of those things, how about you at least offer a discount for the inconvenience?

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    Visage Eyewear
    Visage Eyewear
    Ic Berlin. Sleek. No solder! No screws! No break!

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    Ic Berlin. Sleek. No solder! No screws! No break!
    River City Eyecare

    River City Eyecare

    4.4
    (62 reviews)
    2.6 mi
    $$
    Offers payment plans
    Available by appointment

    The customer service is top tier. I will definitely come back and highly recommend River City…read moreEyecare.

    My family has been a client of this optometry for about 3 years. The experience has always been…read moregreat: eye exams were quick and informative, front desk employees were always helpful and attentive. However this year's annual visit was anything but. It may be due to the change of ownership (I believe it happened either late last year or this year), but my experience with the front desk employee (Sam) was not great. Per usual, the exam was quick, the new doctor was nice and informative, and the other front desk employee (male with glasses) was extremely attentive and helpful. The issue came about a few days after my exam when I decided to use my annual frame allowance for sunglasses (I've had LASIK correction for a few years now). I called the office, Sam answered and I explained what I wanted to do - I've been utilizing this allowance for years. Sam looked up my insurance and asked if it was for prescription glasses. I said, "no, non-prescription". She then quickly told me that I couldn't use my insurance allowance for that purpose. I asked if the insurance had changed in the last year because I've been doing this for years. She said no, it's always been like that and that there's nothing they could do. After letting her know to double check the clauses of the allowance, she checked and noticed that clients with lasik procedures are allowed to use their insurance for sunglasses. She didn't apologize for initially providing me with incorrect information, she just went on and asked what frames I wanted. I told her the model and she noted they don't carry those. I thought I had gotten the same brand from them the year before and said "but I got them last year from you". Quicker than lighting she had already pulled up my prior orders to correct me: no I had not ordered that brand with them! She seemed annoyed that I was even asking. She proceeded to tell me that if I wanted that brand I would have to go elsewhere and referred me to a competitor. She didn't give me options to go online and use a prescription to order them myself, or anything else. I asked for my prescriptions (mine and my husband's) and headed to their competitor. Blessing in disguise - the front desk employee at this new place was a delight, the optician helped us get the sunglasses we needed without much hassle and we proceeded to schedule our 2026 annual eye check with them. This experience may not be representative of the entire practice, but it shows you that customer retention is just about being nice and patient with your clients.

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    River City Eyecare
    Dr. Provost Owner Optometrist
    Dr. Provost Owner Optometrist
    Dr. Breeden Owner Optometrist

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    Dr. Breeden Owner Optometrist

    Shwood Eyewear - sunglasses - Updated July 2026

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