I was shopping at Ernie's and a failed battery kept me there. A nice young man came across the street with an offer of help. He returned with a jumper box, but needed a stronger one and on the second try started my truck. I asked if they could check the charging system for a trip later that evening and he politely took my truck into the shop, offered me a seat in the waiting area and coffee. He returned within 10 minutes to tell me that the charging system was fine, but that I needed a new battery and they had one for my truck. Installed in another 10 minutes. Dan Fagervick needs to give Cody Kaiser a big Thank You for extending such responsive, positive Customer Service! Cody, you do great work, believe me! Skip read more

DON'T TAKE OR BUY YOUR VEHICLE FROM SID DILLON WAHOO. My 2021 Chevrolet Silverado 2500 was stolen in August of 2021 (I bought it from Sid Dillon for 80k in October 2020). the damage was MINOR: a broken window, some scratched paint, some sensors were thrown off, and my fifth wheel hitch had to be replaced. Since September I've had to bring in my truck for repairs FIVE SEPARATE TIMES and they've had my truck, collectively for TWO WHOLE MONTHS. Matt, the autobody manager has shown nothing but carelessness and incompetence. A few weeks ago (our fourth visit) I took my truck in on a Wednesday as previously agreed and arranged with the Autobody manager, Matt, and when i called him the following Tuesday to check on the status of the work he told me he had NO IDEA that my truck had been dropped off!! My truck sat in their lot for ALMOST A WEEK without them touching it. For this period of time I had no vehicle. I was relying on friends, family, and paying for Ubers while my brand new truck sat in their lot. You may wonder, don't they have loaners? Yes they do, just not for me. Sid Dillon Wahoo gave us a loaner once (a 2010-ish Malibu) and they wasted no time accusing us of smoking in it. Did they tell us or ask us about this directly? Of course not. They just refused to give us any type of loaner and when i asked Matt to be honest and tell me why he said it was because they are accusing us of smoking in it and that I was banned and barred from any loaner INDEFINITELY. This hurt me to my core, the lies, the accusation, and the result. My dog died when a medical emergency came up and I didn't have a vehicle to transport him to the vet in time. Now I find out WHY they wouldn't give me a loaner, I am ENRAGED. My truck still has to go back for the "final round" of repairs (AKA-they forgot to order parts until my truck was in their shop this last time around). I'm going to call the dealership manager Scott on Monday to see if they will do the right thing and get my truck fixed once and for all in a TIMELY manner. At this point I just want to warn everyone to take your vehicle elsewhere. Stay away from this dealership and their sub par auto repair shop. Give your money and business to an establishment that will respect and value you. read more

Had a recall and took my vehicle in for repair. Left an expensive set of headphones on the passenger seat. When I picked up the car, they were gone. I contacted Jesse, the service manager, and was told by him that they would make this right. Guess not. Won't return calls and have heard nothing. My advice...go elsewhere or make sure you have no valuables in your car. read more

I had my rear passenger window looked at for a clicking noise it makes when rolling it up or down while my vehicle was in for a routine oil change. The mechanic found and diagnosed the issue. The Service Advisor, Cody Thill, requested I make an appointment during the week because "it will take a few hours to replace". I went ahead and scheduled an appointment with Cody. At this time I also requested a loaner vehicle. The day came to drop off my vehicle and Cody, the Service Advisor who had "scheduled" the appointment, had no clue why I was even there. Once I explained what the "appointment" was supposed to be for Cody brought around the loaner. This vehicle was not only fifthly but it had less gas than what I was told on their release and had a flat tire. Now onto the service... or lack thereof. My vehicle was in the dealerships hands from Thursday evening to Tuesday evening and they had yet to solve any issues. I had called on three separate occasions to get a status update. Each time I was told something completely different, one phone call the parts were in another phone call they were still waiting on parts, etc. The third and final time I called for an update I questioned whether anyone truly knew what was going on with my car. The Service Advisor, Cody, became extremely condescending and snarky. When I asked to speak with his manager due to his lack of customer service he stated, "he's sitting right here listening." I then told him that I would be there to pick up my vehicle and get to the bottom of their issues. Upon arrival to the dealership, Jeremy Berggren, the Service Manager questioned who I was and why I was there. Once I explained that I was taking my vehicle he began to question what issues I was referring to when explaining how disgusted I was with the service his team provided. In the middle of our conversation Jesse Henderson, the Sales Manager, interrupts by exclaiming "Communication is a two way street!" I clarified with him that I as the customer was the only individual trying to communicate throughout the time they had my vehicle. Jesse made it clear that he "is the boss of everything here". So I turned my question regarding why my appointment was never scheduled and presented my frustration with the loaner vehicle coupled with the fact that after four full days my car had still not been fixed to Jesse. Jesse then proceeds to tell me that I was not going to get anywhere and that I was a liar because his employees said there was more gas than what I'm saying and his employees wouldn't lie. I have never been treated this rudely nor have I ever experienced such horrific service. I still have no answers as to why my vehicle was not fixed when I was told it would be done in a day. I have still not received an apology for their numerous mistakes. Additionally, they have yet to take responsibility for all the issues and inconveniences they caused. read more