Stacey Coffin and Brianna the best insurance team we could have taking care of all our insurance…read moreneeds for our business. Business liability, workers comp and auto insurance . After being with another company charging much higher rates we were recommended to Stacey, over years ago; she shopped around with her pool of insurances for the best rate and coverage for our business needs and yes her quotes were the most competitive no brainer there. Over the last 4 years we have had questions on different scenarios and doesn't matter what time or day of the week it is Stacey and Brianna are there for us. Yes we had to file a claim for Workers Comp, the easiest process dealing with the insurance company for coordinating medical treatment, employee compensation and keeping the employer constantly informed. At time of renewal every year Stacey runs a comparison report on insurance rates so if she can save you a buck you bet she will.

Dear Jim, Business Manager. First of all, calls with concerns or questions to your office are not…read morerecorded! And in a last ditch effort to down play my experience? You're implying I've misrepresented what happened to me! Again, I stand by my review as I do with all my reviews...(I've since moved over directly with my Travelers Insurance.) Which by the way, avoids me any delays, and they're not Commission based as your Agency? If you didn't get my point before in my review, I will reiderate: The rate increase is neither here, nor there. That cannot be changed, as it is across the board? It's the unfortunate way this agent, Martha acted by misquoting my Policy renewal in an email, at which I will post to show she had me thinking that there was no change in the rate at this renewal in October? At which any customer would have at a minimum have Trust issues with at that point. Then blinsidedly, I receive a letter directly from Travelers Insurance that I have a 30% increase? That type of an increase merits a phone call in advance after the email she had sent me, telling me the complete opposite!! With Zero personalized service on behalf of your Agent, which you apparently defend over a valued customer such as I, with this Policy since 2012. Furthermore, my Insurance Carrier, Travelers debunked your Lie you stated in your reply to me..(that in fact all agents were notified of this increase since May 2023!) And not the "only 30 days in advance", as you've stated? I remind you again, defending an Employee over a valued Customer is never an Option for a business Manager, or an owner? "The Customer is Always Right"

Spoke to Matt and Julia and they both were very kind and helped me with anything that I needed. I…read morewas able to get the same coverage and then some and pay way less than what I previously had. They are awesome

Really great service! Matt took time to explain the factors in the current insurance market and…read moremade helpful recommendations. Greatly appreciated!

Blue Sky made the whole process of navigating through the maze that is Medicare a breeze. Steve…read morewalked us through the various options and determined the package that best suited our needs. We now recommend Blue Sky to friends and family for all their insurance needs.

Thank God i found this place. Steve and Amy were so helpful in finding the right plans for me…read more This is a family run company that actually cares about you. They searched all of the current insurances and found the best value for me. I really appreciate all the time they spent with me. They also got my house policy switched over to for even more saving. If you are looking for actual interaction with your agent then give them a call.

We've been with AMS Insurance for many years, but unfortunately, the customer service has…read morenoticeably declined over time. It's disappointing to see the difference compared to how things used to be. Another concern is that AMS doesn't check or offer quotes from all available insurance providers, which limits your ability to find the most cost-effective coverage. You're not necessarily getting the best value. I recommend checking other companies first--such as Navy Federal, GEICO, USAA (if you're military), and others that AMS may not work with. Be sure to ask which providers they represent and which they don't, so you can make a more informed decision. Personally, I recently switched and ended up saving more than half on my monthly premiums--while also getting better coverage than I had through AMS. Another downside is the process for making policy or account changes. While claims can typically be handled directly with the insurer, all other changes must go through AMS. This adds unnecessary hassle, especially since their current customer service is slower and less responsive. You can't make quick updates yourself, which can be frustrating. Before COVID, I would have recommended AMS without hesitation. But since much of their team now seems to work remotely, the service just isn't what it used to be--and that's unfortunate. I'm grateful to have found a new insurance provider that offers better rates and allows me to manage my policy directly and conveniently.

Met with Chad , he was honest and straightforward, appreciated the information he gave meread more

Do yourself a favor and find a different agent with State Farm. You will find out how much your…read moreagent cares when you have an accident and you need their assistance. They provided none. Their response time is way too long and I have been assigned to this office years ago and I have no idea who JoAnn is. Zero customer service.

We strongly reject the false characterization in the agency's reply. For months, we attempted to…read moreresolve this matter professionally and respectfully--including multiple requests for calls from billing and management, and a detailed breakdown of our charges. Not once during that entire time did we receive the breakdown or resolution we asked for. The only call we received from the owner came after we stated we were filing a formal complaint against this office. That is not how an ethical business operates, and customers have every right to escalate issues when ignored for months. Their attempt to frame our persistence as "aggressive" is a form of gaslighting meant to deflect from their own negligence. This situation began with their documented errors--including attaching a sold vehicle to our policy, destroying our discount, and billing us for 6 months of coverage while only providing 4 months. These are not "policy misunderstandings"--they are billing discrepancies and potential violations of NRS 686A.310 (Unfair Insurance Practices) and NRS Chapter 598 (Deceptive Trade Practices). We will be reporting this office to the Nevada Division of Insurance and the Better Business Bureau so this behavior is documented and investigated. Customers deserve to know that this agency's version of "professional service" includes ignoring months of contact attempts and then attacking customers for asserting their rights. FRAUD, ABUSE, AND PREDATORY BEHAVIOR - STATE FARM HENDERSON, NV The owner of this office called me today after months of ignored calls and messages, and her behavior was abusive, predatory, and pure gaslighting. She accused me of being "disrespectful" simply for expressing months of justified frustration over their mistakes. She even admitted she had been on vacation, prioritizing that over months of negligence and ignored requests to fix my account. This kind of hostile and dismissive conduct is predictable when you shine a light on fraudulent behavior in this office. I've been a loyal State Farm customer for almost 10 years with ZERO accidents or tickets, yet they charged me nearly $300/month--and Progressive quoted me over $1,000 less for the same coverage plus some. During my last policy term: 1. They attached a car I sold over a year ago to my new vehicle, destroying my multi-vehicle discount and using fraudulent methods to apply discounts that ultimately cost me more. 2. I asked multiple times over six months for them to review my payments, and they ignored every request. 3. My 6-month premium only provided 4 months of coverage, even though my insurance card showed a 6-month end date. 4. Despite paying more for a policy that didn't reflect my spotless driving record, underwriting is entirely unwilling to refund me or make it right. They didn't "discover" their error until my bill was already overdue for $900, and they refused to fix it. This office's conduct is fraudulent, predatory, negligent, and abusive. I will be reporting them to the Nevada Division of Insurance, the BBB, and pursuing every legal option available. Loyalty means nothing to State Farm. Save yourself the money, the headache, and the abuse--go with a company that actually values its customers.

We've trusted Cheryl and her team with our home and auto insurance for the past 5 years after…read moremoving to Las Vegas from Michigan and have always received excellent service. Recently, Cheryl went above and beyond to help us through a claim after my son was in a car accident. She made a very stressful situation much easier and handled everything professionally and efficiently. The whole office is always so attentive, responsive and patient which is so very rare these days. Highly recommend!

My husband and I worked with Naomi. She took us through the process and it was very smooth and…read moreeasy. She answered all of our questions.

We just purchased combined home and auto insurance from this agency. We were fortunate to have…read moreValeriya Brooks as our agent. She worked hard at getting us great insurance with competitive rates and the documents needed to register our Jeep in Nevada, with a tight schedule as we had a DMV appt in one hour! I can't recommend Valeriya highly enough, she will go the extra mile to get you the best rates and coverage that you need.

Jacquelyn Mathis is excellent and very helpful and knowledgeable. We feel very assured that we are…read morein good hands. Jacquelyn answered all our questions and efficiently resolved our query. We are very pleased with her exceptional service. Thank you very much, Jacquelyn. Keep up the phenomenal work!

Carolynn was amazing!! Awesome customer service and very fast. Would highly recommend her.read more

Tresja made miracles happen. I called many brokers to get me covered for a new homeowners…read moreinsurance because I was getting denied due to making 2 claims in the last two years with StateFarm. No one could help me. All the major insurance companies denied. Even the Small ones. When I told Tresja my situation she said she will see what she could do. She called me back in 20 minutes and got me approved. I could not believe it. I felt like it was too good to be true because I would be told I got approved then later on I was told I was denied. Tresja is God-sent and I am so grateful to her. If anyone needs an insurance policy please give Tresja a call. She will make it happen.

When I needed insurance for my business, they responded to me the same day with a quote. Highly…read morerecommend for quality and service. Great prices and the agent, Marc, actually listened to what I needed and got me exactly that. In my business, you need immediate support constantly and Marc delivered just that. Very customer oriented business and great customer service.

after numerous tel. calls with china this a.m., and 3 e-mails that didn't go through, and after…read morerepeating back to her the letters/numbers, i still had to re-send all those ins. nos. from present carrier, etc. and yet, she apparently doesn't know how to speak to seniors & kept repeating apple. do i know any damn thing about apple computers? no, & i don't have to if she is doing her job. this has never happened to me before with ins. carriers, but a whole lot of my time was wasted . all nevada just lost a possible car/prop. ins. client. but then, this is las vegas .

I would rate them 0 if i could. After Barbara P. retired this place became a skam…read more Have been with them for 2 years untill my resent policy renewal. I was aware that my policy went up $30/m due to some law changes in the state of NV. Which i was ok with and renewed my 6m policy. In 1 months my second payment went up to $600 ! - they charged me back some discounts that were applied to my policy in the past???! And for the rest of the term $250/month...Remember that my previous policy was only $118.00month. No violations, nothing for the last 7+ years in my driving history. If you decided to go with Farmers anyway avoid Lonnie Warren, he was my agent and his assistant Down P. she is very rude. Always interrupts me when Im on the phone with her. Not a pleasant person. Im very disappointed. Im leaving Farmers only because of these 2 ppl.

This is the worst agency I have ever dealt with. The customer service it terrible and they do care…read moreabout their customers! All they care about is taking your money. Every since they took over from Barbara I have been very disappointed. I regret that my husband and I tried to stay loyal to this company after 6 plus. And to mention the terrible receptionist Dawn Applegate. Her customer service is beyond terrible! If you're looking to change please think twice before picking Farmers especially this agency!