As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.

We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Had an issue with my A/C and reached out to Fuse HVAC. He was able to come out quickly, diagnose…read morethe problem, and clearly explain all of my options without any pressure. He was professional, friendly, and kept me informed throughout the entire process. I really appreciated the honesty and communication, and I'll definitely be using Fuse HVAC for any future heating and cooling needs.

Matt and team were on time, kind, and helpful! They got my AC fixed in under an hour! Highly…read morerecommend!

Did thorough research and landed on this Company. I was pleased with their service options, cost…read moreand availability. Matt came out within the window originally provided, he was extremely professional, very patient with my questions, offered a variety of proactive suggestions for my HVAC. He inspected the unit outside, took pictures to show me what he observed (I had a Duke surge protector) and cleaned the coils. Did a thorough inspection of the unit inside. I was impressed enough that I signed up for the annual maintenance plan! It includes summer and winter maintenance and 10% discounts on labor/parts if needed. In my opinion, the annual maintenance was well within my expectations. I am a brand new owner of the condo and it meant a lot that he took the time to walk me through everything. I would highly recommend this company and definitely Matt hands-down! You can tell they're invested in building and maintaining relationships and that means a lot these days. Oh! And I am really interested in the UV system that seems to be a better option for my type of HVAC set up. If I can swing it, I will definitely be contacting them for the install. Again, Matt really knows his business and the best solution for my set up.

Steve is, hands-down, the first person I will be calling whenever I have HVAC issues!…read more I've called him twice now for emergency service since moving into a new home, and both times he was extremely pleasant to work with - prompt, friendly, and knowledgeable! He explains what he's doing step-by-step and believes that an educated customer makes the best decisions for their home. He doesn't try to up-sell products to make a few extra bucks, or use scare tactics to make an issue sound more expensive to fix than it is (unlike some other providers I tried before finding him). His prices are also very competitive!

Prompt service and very clear with explaining my options. They fixed my problem even though it…read morewasn't the problem I thought I had! Very knowledgeable and polite staff.

Highly recommend John, owner-operator of JP Heating & Cooling. Reasonable, honest, licensed, bonded…read more& insured. I'm dealing w.a Class Action suit against Lennox re: a defective evaporator coil and he is working with me to resolve this. JP HEATING & COOLING # 704-564-2828

Got home from vacation and realized our AC wasn't working right. Called a larger more well known…read morecompany in the area and was given a crazy quote and basically told I needed a new unit and it was going to be days before it could be fixed. After doing some research found JP and called them ...he was here within the hour and was able to get me up and running at a much more reasonable honest rate. They have earned a forever customer in me and I will pass their name along to anyone that needs help with their AC/ heat!!!

Had a nice experience. Appointment set up for a few days out. They had a cancellation, and reached…read moreout to try getting me in sooner. Both were very friendly, shared helpful information and tips, and fixed the issue promptly. Definitely would use again.

Our gas fireplace wasn't working so we called Quality Control HVAC. Kevin got the job done right…read morethe first time. He showed up when he said he would and was pleasant and efficient.

The owner, Andy, came out with another technician to install fresh air vents for a furnace and…read moretankless water heater located in the crawl space. They were personable and professional. The finished job looked well done.

We just purchased a 38 year old condo and had Jeremy come out and clean the A/C and Dryer vents. He…read morewent above and beyond to explain everything to us as he went along and was extremely detailed in his cleaning. He finished by sealing all the vents and adjusting the air flow to balance out the air volume in each room. It was amazing the difference in air flow after he was finished. We were thrilled with his service and price and highly recommend Just Breathe Home Services.

We needed our air ducts cleaned & found Just Breathe in a Valpak mailing. They were responsive to…read moreour inquiry. Jeremy did a thorough inspection of the air ducts & also our chimney & dryer vent (at our request). He felt like the chimney didn't need it & we appreciated the honesty. He explained everything beforehand, during the process & a concise summary when he was finished. He was polite, professional & seemed more than capable. It was also nice to be able to tackle more than one item on the to-do list. Will definitely use again.