We had a great experience with Brian. He did an excellent job replacing our unit and got our…read moreheating and air conditioning system back up and running smoothly. The system is working well, and everything was done with care and attention to detail. Brian kept the work area inside our house clean throughout the process, which I really appreciated. Communication was also great--he kept me updated via text or phone call about his arrival time for our first visit and his follow-up visit for installation. He was respectful and courteous while in our home, making the whole experience stress-free. I would definitely recommend his services to anyone needing HVAC work.

Brian from Fuse responded promptly to my request for service in Weddington. He arrived within…read moreminutes to diagnose the issue and propose a solution. His quote was competitive and included the use of quality OEM components. All communications were prompt and courteous. During the course of the project Brian identified a component that was near the end of its service life. Although the part was outside the scope of this project, he replaced it at no charge to me for either parts or labor. Our air conditioning has been working perfectly ever since! The Fuse HVAC & Appliance Repair team provided us with outstanding professional service in every regard. I give them my highest recommendation!

Had a nice experience. Appointment set up for a few days out. They had a cancellation, and reached…read moreout to try getting me in sooner. Both were very friendly, shared helpful information and tips, and fixed the issue promptly. Definitely would use again.

Our gas fireplace wasn't working so we called Quality Control HVAC. Kevin got the job done right…read morethe first time. He showed up when he said he would and was pleasant and efficient.

My unit stopped working over the weekend and within 24 hours the Arctic team came on a Sunday to…read morehelp get it back up and running!!! They were also very honest so I trusted them! Would highly recommend!

Walked into my utility room to find a pool of water underneath the water heater. Sent out a request…read moreon yelp and Marcos responded within 10 minutes with an estimate and availability to replace the water heater the next morning. They arrived promptly at time of appointment and was able to replace and get hot water back running soon after. Very friendly service, great pricing, and pleasure to do business with. Would highly recommend!

The best service I've ever had from any utility provider. When I call they come and fix it right…read more What else can you say about a service provider?

Overpriced and Poor Quality Work…read more Exact Temp Heating & Cooling repaired my HVAC on June 10th and overcharged me for the job. Less than two months later, the system failed again. Instead of standing by their work, they tried to charge me for another repair on the same unresolved problem. Very disappointed -- poor value and no accountability.

Siarhei is absolutely amazing. We used him once to service our unit. Several months later,…read more we returned home from vacation and our home was 89 degrees. We left him a message at 9:45 pm. He called right back and came over. Lightening had hit our house and fried the control board. He was able to bypass it to cool our house down until the board was ordered. I can't believe he came out after 10 o'clock at night to help. And he didn't charge for the crazy hour. He is honest, dependable and he has a customer for life!

From the owner: Don't wait until the sun starts blazing or the weather drops to freezing temperatures to call for…read moreHVAC assistance. Let us keep your home or business at the temperatures you find most comfortable. We are the experts that reduce the risk of future costs and help you avoid breakdowns when you need your AC or heater most. We offer HVAC repair, AC repair, and furnace repair. Other specialties include: HVAC Contractor Waxhaw, NC 28173 HVAC Companies Waxhaw, NC 28173 Heating Contractors Waxhaw, NC 28173 Air Conditioning Repair Waxhaw, NC 28173 We give our customers quality service in a timely fashion. Other services that we provide include heating repair, HVAC installation, and AC service. Give us a call today!

As a customer of ARCE Heating and AC since 2018 who has invested thousands of dollars in their…read moreservices, I feel obligated to warn others about their unprofessional conduct and disregard for customer commitments. After years of them persistently promoting their maintenance plan, we finally signed up last year, believing it would ensure priority service and regular system care. How wrong we were. ARCE cancelled my long-scheduled maintenance appointment with just 24 hours' notice, citing a need to prioritize emergency no-AC calls. This cancellation came despite the appointment being made 6 weeks in advance and my having adjusted my work schedule to accommodate it. When I offered to reschedule to the following week - though inconvenient - they insisted they could only schedule during July 4th week, knowing I had already informed them I would be out of town. I was surprised by their inflexibility and unwillingness to work with my schedule, even when I tried to be accommodating. What's particularly frustrating is that regular maintenance is essential for preventing AC failures during peak summer months. By pushing my maintenance appointment to July, they're essentially creating a situation where my system could potentially fail during the hottest part of the year - exactly when emergency service would be most difficult to obtain. One can't help but wonder if this is intentional, as emergency repairs are far more profitable than routine maintenance. If they consistently prioritize emergency calls over their maintenance plan customers, why even offer a maintenance plan? The professionalism of their Operations Manager, Jacqueline, was very disappointing. She failed to call as promised, leaving me waiting for hours throughout the day. When a response finally came, it was just a dismissive text. After questioning when I would receive a call, I was told they were too busy and their only solution was to cancel my prepaid maintenance membership and issue a refund if I couldn't accommodate their last-minute schedule change. The refusal to even have a phone conversation about the situation insinuated that I, as a long-term customer, wasn't even worth a few minutes of their time for a proper discussion - even if the outcome wouldn't have changed. Talking to your customers is typically a basic professional courtesy. For anyone considering ARCE's services: be aware that scheduled maintenance appointments apparently mean nothing to them, and they'll cancel with minimal notice regardless of your schedule or loyalty as a customer. Save yourself the frustration and find a company that actually values their customers' time and honors their commitments. Update: In response to the business owner's reply: I want to make it clear that at no point was I "combative." I remained respectful throughout my communications, even when faced with last-minute cancellations and a refusal to even discuss other options than the one option they provided. Regarding their mention of "privacy boundaries," I have not violated any laws by sharing text message correspondence. In South Carolina, it is entirely legal to share written communications I was part of--particularly when done to clarify facts and protect against misleading claims. I shared these messages to provide transparency and defend myself from the company's attempt to discredit my experience. The fact that they responded with veiled legal threats instead of accountability is deeply disappointing and says more about their customer service than anything else. Any further threats from this company will result in me escalating the matter as well.

Charli came out on time, was professional, and did a thorough maintenance check on my system. He…read moreexplained everything clearly and made sure everything was running properly before he left. I appreciate the honest and friendly service.