We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

Compré una cadena de oro y la atención y el buen trato rápido y con la reparación estuvo perfecta…read moreHonrado y profesional con Evelias Jewelry I bought a gold chain and the attention and good treatment were fast and the repair was perfect. Honest and professional with Evelias Jewelry

Awesome service, affordability is fair, efficient , and quality. I'm very satisfied with the…read moreresizing service to my watch

Harry is incredibly helpful and knowledgeable in all things jewelry, watches and other fine items…read more I have had multiple watches serviced by Harry and he always delivers and provides excellent customer service as well. Harry stands out as always giving you the proper insight and recommendation for both watches and quality jewelry.

I called prior and asked if he (it was Harry) could fix a bracket that broke...he said to come in…read more When I got there the door is locked so have to ring bell FYI. He answered promptly. He looked at my bracelet and said it was gold plated unfortunately not solid gold. I told him it was sentimental more than true value. he ended up being able to fix it wonderfully! I am definitely going back for other jewelry issues. Plus he does have a nice display of very high-quality jewelry. I would highly recommend he was quite pleasant and excellent service. Thank you Harry !

Wow! Wow! Wow! From the moment I called and Margarita answered the phone, the energy was warm,…read moreuplifting, and genuinely welcoming. She immediately made me feel valued as a customer. I actually told my sister, "I'm not even looking to purchase another ring, but the way this woman is making me feel, if they can't do what I want, I may end up buying another engagement ring anyway!" What made the experience even more meaningful was that I had literally just walked out of another jewelry store nearby after having a very unpleasant experience. The difference between the two businesses was night and day. The moment I approached the door and rang the bell, I was immediately welcomed inside. I met both Margarita and Caesar, explained what I was hoping to create, and Caesar instantly began assisting me with professionalism, courtesy, and kindness. I came in looking to create a custom engagement ring using two rings I had already purchased, and they immediately reassured me that it could be done. Not only were they knowledgeable, but they truly cared about helping me make the right decision. Caesar and Margarita listened carefully to the direction I wanted to go while also offering thoughtful guidance and options I had not even considered. Margarita especially emphasized how important it is to choose the right ring for such a meaningful moment in life, and I completely agreed with her perspective. They provided me with a fair quote, patiently walked me through different possibilities, and then showed me several beautiful rings in the store that were honestly far better than what I had previously purchased elsewhere. What stood out most was not just the jewelry, but the atmosphere they created. They made me feel respected, important, and appreciated the entire time I was there. Their professionalism, friendliness, and genuine customer care completely changed my experience and restored my confidence during what should be a joyful and memorable purchase. Thank you, Margarita and Caesar, for your outstanding service, honesty, warmth, and professionalism. Experiences like this are exactly why businesses like yours deserve to be recognized and supported.

What an amazing first experience! I came in to get my mother's rings repaired that were cut off…read morewhile she was in the ICU after a car accident. My mom has just passed away so this was an emotional experience for me. Linda was so kind and made me feel like family in this really tough time. Linda explained what needed to be done in detail and assured me my mom's rings were in good hands. I didn't expect to have them back so soon but the next day Linda called and let me know they were ready for pick up. When I got there she welcomed me again with such a positive attitude and loving spirit. I can say I now have my mom's beautiful rings on and will have her with me every day and everywhere I go thanks to Gemma's Jewelers and Linda. Thank you again Linda for the best experience. I will be back and hope to see Linda again.

Edit: The owner kindly reached out to me once she realized this miscommunication. She was able to…read moreprovide a good deal for me which satisfied my frustration and I appreciate it. The experience itself was decent, as there isn't much you can do with a small place and a busy mall. The girl who helped us out was very kind but definitely giving props to the owner of the store. Not the type to usually write reviews, but I was very excited to get some permanent jewelry. I had an appointment for my boyfriend and I to get couples bracelets at 11am. We arrived at 10:55 in hopes to browse the jewelry before making decisions. However, the shades were down and there was a sign saying they'd be back at 10/11??? (The analog sign was not clear) We waited 45 minutes walking around and circling back in hopes of someone to show up. I understand there is usually one worker and life happens occasionally, but they could have communicated. They open at 10am so I'm quite confused as to why they would need an hour break one hour into a shift. I am usually understanding but some communication would have been appreciated. There could have been some problems with the booking app, however, not being open 2 hours into when they were supposed to open is unacceptable. Their service is probably great as I have not had a chance to experience it, but I wish I was able to.

So quick, lovely customer service! So many choices of chains for the permanent jewelry. Will come…read moreback again! Thank you!

I had a really good experience at Mountain Gold. The owner was super understanding and took the…read moretime to explain everything instead of rushing me. I got a fair price that honestly beat what other places were offering. The store itself is very modern, clean, and well kept, which made me feel comfortable right away. I also like that they respond really fast on Facebook and answer questions clearly, which not a lot of businesses do. Overall, it felt honest and professional, and I didn't feel pressured at all. I would definitely recommend Mountain Gold if you're looking to sell gold and want a fair deal.

Went by to sell some 10k gold and the gentleman chris was nice quick and very easy to deal with…read more They gave me a great offer on some my items for the weight! Thank you!

Had some jewelry pieces I was looking to sell. The service was fast and easy. I would definitely…read morerecommend if you are looking to sell for a fair price.

We walked in to see many employees in such a quite place. Very friendly staff. Looking for a ring…read moresomething like the one I already have. The nice gentleman asked another employee to look in the back and sure enough he came back with something I liked. I was very happy with the price they offered. Just had to get it size which they do there. Can't wait to go pick it up tomorrow. 20 years ago I purchased the same style ring there so happy to find a matched.

Great service I can't say this enough. His prices are incredibly affordable and he is so kind to…read morehis customers. My grandma had a beloved watch that she had not been able to wear and she thought the repair was going to be too costly and take too long. Gabriel got working on her watch and within minutes it was fixed. She also got a sterling silver opal set from him which she has not taken off. She was very happy with the price of the jewelry and her watch repair. Will definitely be utilizing Agape jewelry for any repairs we need.