We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was deeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values. read more

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We have been here a couple of times to service my ring and we've had wonderful experiences both times. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us. read more

Amazing jeweler. Let me tell you, we've been to a few jewelers and this one has been amazing. We saw a band that paired nicely with my wedding ring and we are impressed. The cleanest fusion of jewelry I've ever seen. He inspected and advised to repair prongs before I lost diamonds and gave the magnifying tool to my husband so he could see the repair needed. Very patient, detail oriented. Very clean work. Professional and fast. For repair and ring addition as well as cleaning was a DAY. Beautiful gift box sent home with - so nice to have when I need to switch out with my simple band. Lovely staff, kind, friendly and professional. Gorgeous pieces for women in their late 20s, 30s and 40s. Sometimes jewelry can feel matronly and this jeweler has timeless, chic family heirloom pieces. Husbands, this is your one shop stop. read more

Alexander Jewelers - Adding ring addition. - Jewelry Near Me - Rancho Cucamonga, California

He needs to refund us the total cost of this ring because it was him who damaged it!! read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

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Well me and my wife walked in and jack had a beautiful Batman Rolex. He showed me the watch gave us excellent service and we made a deal fast easy. I would highly recommend buying any kind of jewelry or watches from him awesome place thanks again read more

Alexander Jewelers - Rolex Batman. - Jewelry Near Me - Rancho Cucamonga, California

George is an amazing jeweler! I brought in my Omega for an adjustment and he took care of me same day!! I was so impressed by the service that I brought in my Movado - an incredibly special and sentimental watch to me - and he returned it in a couple weeks looking better than new (no joke)! I would recommend this jeweler to anyone who appreciates excellent work and even more impressive service. read more

Alexander Jewelers - Freshly adjusted Omega - Jewelry Near Me - Rancho Cucamonga, California

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Staff was not helpful at all. I purposely go dressed in sweatpants and t shirt when I buy my jewelry. The dude didn't even wanna give me details about the weight in gold of the ring I was interested in. I took my 2K to Kay's and they were 10x more friendly and helpful. read more

Alexander Jewelers was the closest Omega boutique to me. Having just visited an authorized Omega store in NYC, I expected to see a larger selection of Omega watches. It was a smaller selection; however, they had the Seamaster I was looking for. Aside from being happy about having the watch I was looking for, I appreciated their customer service. I apologize for not remembering the name of the female associate who helped me, as she was helpful and patient while we tried a couple of watches. To add to the pleasantness of our shopping experience, the owner (Jack), was present and also very helpful. I loved his advice on making the proper selection for my watch. At no time did I feel pressured. Instead, it felt like the start of a relationship. We will refer our friends, and I will be back here when I am ready to purchase another watch. Thank you all for helping me find my timepiece! read more

My wife and I have been going here for years. We buy all of our high end jewelry and watches from Jack and his team. They're very reasonable and at the highest quality. I buy all of my Rolex's here. read more

Angie and Jack were extremely nice and helpful. I came in looking for a watch to commemorate and celebrate my upcoming wedding. They were very helpful in helping me pick out my new watch. Jack even took the time to show me the features of the watch and showed me how it works. I am very happy with my purchase and with my experience at Alexander Jewelers. read more

I purchased a Movado watch for my son at Macy's and had trouble setting the time. Because if the dollar amount I spent, I decided to go back to Macy's for assistance. They told me the watch was broken. I recalled this store and decided to bring it in for repair. Jack was so nice! Turns out we simply didn't set it correctly. He showed me how to set the watch and we were on our way!! I highly recommend this place! They have in house repairmen and a nice selection of fine watches and jewelry. read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

I walked in to fix my son's chain and was greeted right away and they were really nice and helpful. I was in and out in 5 mins and they fixed my son's chain for free. Very nice of the jeweler to do that. Thank you. read more

I've come to this jeweler on two separate occasions and worked with Jack and Ziggy. The first was to get a new ring for myself and second to upgrade the stone on my wife's original wedding ring. Both times, the gentlemen were extremely helpful, gave a ton of options without pressuring us, and landed at more than a fair price. If you're looking for your go to jeweler that offers high quality, I highly recommend you them your spot. I'll be coming here again! read more

I pressed the doorbell and a white gntleman looked me up and down and didn't open it. With a generational distaste for my appearance he walked upto the window and told me I wasn't allowed in the store and that they only take appointments. He didn't even get my name. As I walked off and called the store to make an "appointment" he asked "are you the guy that just came by? unfortunately i don't have any more showings today try coming back another day". It was 2PM. Little did he know I was with wifey and she was in another store so I told her what happened. She said, "let me see if he treats me the same way". He did not, she rang the doorbell, walked right in and proceeded to get 1st class service. As she's looking at engagement rings she goes "I need my man to come help me choose one". She calls me and I walk back up to the door. The look on his face was priceless, as even though there was nobody in the store but my lady at this point he ran to the back of the store and was never seen again. He didn't even want to face me as a man or apolgize for his poor judgement. We browsed at rings and left. read more

Ziggy was amazing. He was very knowledgeable and professional. Thank you Ziggy for helping me purchase my first watch!

I highly recommend this place! Always good quality work and Jack always takes care of me! Hes always very helpful and I appreciate the good business this place has done with me every time ive come in! read more

This store was amazing I popped in at random with an oversized watch, and within seconds i spoke with someone who made it fit perfectly to my size it was super cheap and super effective and i love it 10/10 read more

Alexander Jewelers - (ignore my hand it got beat up recently) - Jewelry Near Me - Rancho Cucamonga, California

Alexander Jewelers is our favorite Jewelry store to buy and polish diamond rings. They have a huge collection of engagement/wedding rings (for both Men and Women), bands, bracelets, earrings, and timepieces. Their overall service was highly appreciable. Suzie, Jack, and rest of the staff were awesome, friendly, super patient, truly genuine and easy to work with. I was looking for a nice diamond ring for my wife and they helped me to customize a ring for her. This jeweler is by far the best. read more

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I brought my vintage speedmaster in for a service and was immediately told it was fake due to an aftermarket caseback being installed which was off putting. Communication while the watch was being serviced was much more friendly and educational. read more

I been to this store and made 2 purchases from them. The sales rep was Richard "Ziggie" when I went in the first time. He gave me a great deal on an Omega watch so when my FIL turned 70 I knew we need to see him again. Richard was very professional, knowledgeable and didn't rush us. Once again he gave me a great price on a beautiful luxury watch. My husband love watches so I know I'll ask for him again next time. If you are in the market for a luxury watch or fine jewelry and wants to buy now go, see Richard. His awesome and will take good care of you. He'll also save you money. read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

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Everything. This shop has repaired so far 3 pieces of jewelry all done same day absolutely FLAWLESS WORK!!! I cannot say enough about Alexander in Rancho, George, spot on brother. Everything from luxury pens to Rolex watches, nice, friendly, same day service. Cannot say enough about them ;) 10 star. None of this five star rating read more

Alexander Jewelers - A perfectly repaired curb link chain. They also repaired a very sentimental necklace. - Jewelry Near Me - Rancho Cucamonga, California

Jack and his team are amazing! They made my and her Christmas so special. I'd give them 10 stars if I could. They went out of their way to make sure I had what I needed for this weekend. Jack was kind and patiently walked me through the process of getting what she wanted. I recommend Alexander Jewelers to EVERYONE! Thank you again Jack for everything! read more

Alexander Jewelers - The ring Jack's team made for me overnight on a holiday weekend! - Jewelry Near Me - Rancho Cucamonga, California

In a place where customers come to spend thousands, you'd expect basic respect. Instead, they treat you like you're less-than if you don't fit their little mold of what "wealth" looks like. Wildly unprofessional and honestly embarrassing for a business like this in 2025. DO NOT SPEND YOUR MONEY WITH THEM read more

Very friendly people here. Forgot the manager's name but he and George definitely made my day. Love my Omega Speedmaster.

My wife and I walked into Alexander Jewelers one evening to buy a new wedding ring since I lost my ring in Vegas after 10 years of marriage. No need to worry, my wife was with me in Vegas. (No explaining to do). We were greeted by Dante and he found the ring I was looking for. Though this ring had to be special ordered due to the size of 9mm, he quickly said no problem and will be ready in 10 business days. To our surprise it was ready in 5 days and Dante and the manager said they would do the engraving for free. EXCELLENT CUSTOMER SERVICE. I recommend anyone that needs a ring or jewelry to visit Alexander... you won't even disappointed. Danta is AWESOME!!! read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

Great Experience! Ziggy was amazing. Took his time with us to explain everything and showed us many different options. Highly recommend asking for him. Thank you Alexander Jewelers. read more

This is not the first time that I went into a luxury jewelry store but it was the first time I went with the intention of purchasing something the same day - what an exhilarating experience in itself! The staff was patient and amazing, and took time to explain and show me the pieces I wanted to compare. I decided on the Omega Seamaster 300 (yup, the Bond watch) for a milestone gift and was very happy with the competitive price and overall experience. read more

Best jeweler ever! My family comes here for all their needs, and we always receive amazing service and quality work. I highly recommend this place for anything you need. They will take care of you and make sure you're happy! read more

Alexander Jewelers - My dream engagement ring, custom made! - Jewelry Near Me - Rancho Cucamonga, California

Went in asked if they do repairs because I had messed up my earring. I got it fixed within 3 minutes free of charge. Amazing service 100% will be returning. read more

I bought a Montblanc Brothers Grimm edition from these guys. They gave me a Montblanc ink to get me started. Thank you, Alexander Jewelers, for making my purchase a wonderful experience read more

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George did a fabulous job reimagining my original wedding set. I wanted to put in a new center stone while keeping my bands the same. A previous jeweler from another business did some shoddy work to my ring and it was in poor shape. George was able to surpass my expectations and bring my ring to its original glory and then some. I would absolutely recommend George for your jewelry needs. read more

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Brought in my Omega watch that stopped functioning because of a bad battery installation by a prior jeweler. George was very honest and upfront. Conducted an initial examination of the watch and took care of everything to send it on to the watchmaker for service. Didn't charge me for initial evaluation and will keep me in the loop for progress and estimate approval. Very kind, old-fashioned customer service... You don't find that much anymore. read more

I'm overjoyed to have an Omega authorized dealer in the Inland Empire. I had been interested in the black ceramic/titanium Seamaster for some time, but was a bit intimidated by the larger 43.5mm diameter. I decided to stop by Alexander Jewelers to see what they had in stock, and was pleasantly surprised by selection. They even have a few of the harder to find models (DSOTM Speedies and latest Bond Seamaster). Fortunately, they also had the Seamaster I was looking for and it was even better in-person, helium escape valve be damned! They had the watch on a NATO, but Jack was able to get the rubber strap from Omega within a few days and provided a competitive quote for the watch. I also worked with Dante and Suzie at various points during the process, and the whole team is a joy to work with. A big thank you to Jack, Suzie and Dante. I'm loving the new watch and looking forward to working with them again. Suzie's already tempting me with a pre-owned Rolex for my 40th bday. :) read more

Alexander Jewelers - Omega Seamaster Diver 300M black ceramic on rubber strap - Jewelry Near Me - Rancho Cucamonga, California

Excellent customer service, amazing verity and selections of file jewelry, pens, watches. Julie is amazing as always, they even offer jewelry repair and I will always choose them and their other 2 locations anytime! They come highly recommended! read more

If you are looking for a quality jeweler with impeccable customer service, go here! Suzie, George, and Jack were so helpful throughout the ring making process. They broke everything down in a very understanding way. They were patient, helpful, and exceeded our expectations. We will definitely come here in the future, thank you for the beautiful engagement ring! Steven & Heka read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

The sales person, Richard was extremely helpful. He took time to explain the mechanisms and history of the watch we purchased. I had a great experience and recommend him, if you're in the market for luxury time pieces. read more

Really great service had to take my wife ring for a repair and when I got the ring back it look like if they gave me a new ring thank you and also friendly staff read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

Hands down best customer service!! The entire staff is very attentive and makes you feel taken care of. They have a wide variety of items and will make any custom piece that you may need. Jack and the team helped me purchase my first luxury watch and created a custom bezel for me within weeks! I will continue to send all of my friends and family to the the Alexander Jeweler team! read more

Alexander Jewelers - Jewelry Near Me - Rancho Cucamonga, California

Alexander's is an authorized dealer for some major swiss watch brands. If you want to buy a new Omega, Tag, Breitling, Rolex this is a good place to go; not many options in the inland empire. For regular jeweler needs I think there may be better outlets. I left my wife's ring with them for an appraisal. When I came back the next day to pick it up they had forgot to appraise it. The lady asked me to wait 30 minutes or so for the jeweler to take measurements and photos of the ring. After 30 minutes or so the lady had to apologize because the jeweler wouldn't actually look at it because they were just "too busy"; so I would either need to leave it a second time or come back next week. I get that mistakes happen but its all in what you do to try and fix them. I felt bad for the employee trying to help me because I would hate to work at a place that tells customers they are too busy to help them. Even worse, that is after they had previously agreed to appraise it. I wouldn't hesitate to buy a Swiss watch from this dealer, but I think there are other places to handle regular jewelry sales, repairs, cleaning, and maintenance that might be a little more responsive to their customer's needs. The employees were professional. The shop is nice. read more

One of the cleanest watch purchases I've ever experienced. Got a great deal on a sale why are doing. Ziggy was an extremely friendly, informative, knowledgeable, and a man of his word. You won't believe how many dealers say a number on the phone then change it in person. This was not the case here. I made the deal over the phone and when I showed up, I paid what was agreed. Ziggy is amazing rep and I will definitely be buying all my watches here. read more