I rarely leave negative reviews, but I feel it's important to share our experience, especially…read moreafter reading other reviews and realizing that several families have had experiences similar to ours. These swim lessons were a significant investment for our family, and over our last eight sessions, we experienced repeated cancellations, rescheduling, and poor communication--all due to changes on their end. At one point, we drove to our scheduled lesson only to find the building closed because no one had notified us it had been canceled. We were also moved from the day, time, and instructor we initially paid for, and had a last minute cancellation due to us only being the lesson for the day. Throughout it all, I remained patient, flexible, and understanding. However, the final scheduling issue for a makeup lesson from their cancellation was handled in a way that felt dismissive and disrespectful. After weeks of accommodating their changes, I simply requested a refund for our last lesson because I no longer felt comfortable continuing. Unfortunately, the owner, Holly, never responded or honored that request. At $72 for a 30-minute lesson, I believe families should be able to expect reliable communication and professional customer service. This review isn't about one cancellation--it's about a consistent pattern of poor communication and a lack of accountability. I hope this feedback encourages improvements so other families have a better experience.

Our kids have seen huge huge improvement since taking lessons here. The instructors are well…read moretrained, the kids feel comfortable, and they have really learned a lot of water safety. Well worth it! ​​

I couldn't recommend this place more. They've taught both my boys how to swim. It's always clean…read more They keep the pool warm.

We love Little Ones Swim. Angela is the absolute best! My son has had so much improvement in his…read moreability and confidence to swim with only a few lessons. These are not your typical swim lessons. Angela focuses on the technique of each swim and makes sure each kid gets the attention they need. I highly recommend putting your kids in Little Ones Swim.

Great place and great instructors. My son really loves it! Best place in Reno to learn swimming.read more

So great! Both of my kids (2 and 4YO) and have come since they were around 1. The staff has worked…read morewith our kids when they are having a hard time, because you know, toddlers. But the staff and coaches are always so accommodating and never make you feel like it's an inconvenience or issue.

We just had our first tadpole lesson for both our kids with British Swim School at the Plaza Resort…read moreClub hotel and were pleasantly surprised with both the quality of the lesson environment and the overall program. It seems like getting kids into swim school in Reno is more difficult than getting our kids into Harvard. Some waitlists were over a year! Luckily we were able to get into British swim school without a waitlist! Thank goodness with the summer approaching.   The instructors were very knowledgeable, professional and great with kids. We as parents felt like we had some great skills to work on before the next class. Salvador was exceptional in his delivery, and we feel very confident in having him teach both our kids (older one is now a starfish and working towards separation from us in the water). Salvador was also the best swimmer I have ever seen in my life. I hope my kids can swim like him someday!   We were not aware of this hotel before attending class and it was extremely nice and well maintained on the inside. It has a chic atmosphere and a really nice pool. The pool area was surprisingly large and very well maintained. I also heard there is a speakeasy bar that's there. Maybe we will check that out sometime also. The staff there were super friendly and helpful and provide detailed instructions for parking in their onsite garage. I most likely will be recommending the Plaza Resort Club Hotel for my out of state family/friends when they visit.   I would highly recommend the British Swim School of Reno to anyone that I know. There is no waitlist!!!! I'm so happy to have our kids in swim lessons and get them ready for the summer.

Happy infants and toddlers playing in the water while learning important water skills! The facility…read moreis terrific.

I wish you all would have at least a couple nights a week available for people who work day shift…read moreand want to swim laps after work. Even just a couple of 5-7 pm nights would help. Having a hard time finding anywhere in Reno that isn't packed or far away. However, when I was between jobs the morning exercise class was very good. Just remember us working folk please. I only live 3 blocks away and still can't use the facility. If you publicize these hours I'm sure you could get some ROI too.

Very disappointed in pool hours and open swim for families during the summer. Customer service…read morecalling the pool is lacking and not receptive to booking events for school events or large groups. Pool should be open in afternoon for kids during the summer. Staff needs customer service training when speaking to the public. This pool would be utilized more if hours were receptive to families and schools in the neighborhood. The facility itself is very nice and some showers may need fixed in locker room.

The people running this school are wonderful. They are…read moreknowledgeable, patient, and kind. I recommend it!

We love the British Swim School! We were so impressed to find a swim school that had availability…read morewithout a waitlist and amazing instructors. My 10 month old twins loved the classes and are now fearless in the water. Scott, the owner, is thoughtful, kind, and motivated to help kids succeed. We are so happy this opened in Reno and would highly recommend it to anyone looking for swim lessons for their kids!

Working out? This your only choice. Sports West Athletic Club has magnificent customer service.The…read morefacility is perfectly clean and is staffed by friendly, helpful employees. The equipment is meticulously maintained and monitored and is regularly updated. The trainers are sensitive to the latest concepts of physical conditioning and constantly strive to deliver the latest techniques. SWAC has created a thriving and healthy community. Why go anywhere else?

Sports west is an awesome gym, been a member for about 10 years. Being open 24 hours is a great…read moreperk, especially the pool. The staff is always attentive and welcoming.

Parkway Athletic Club's facility include great amenities such as indoor swimming pools, saunas,…read morefree weights, weight machines, training rooms, steam rooms, yoga and pilates classes. The gym is modern, clean & staffed by over the top friendly professionals. It's conveniently located right off the i-80 freeway in the St. Mary's health complex. A multi floor parking garage makes it easy !!

Massage time! I…read morethrew my back out and Shannon was a life saver. She is fantastic! Tentative, caring, and the rooms ambiance is perfect. As a busy mom I am so grateful for a gym who offers this service where I am able to come get a massage while my kids play in the daycare area. Shannon is also a personal trainer at the gym and I can tell you she is equally amazing as a trainer. She truly cares for her clients and their growth. Get your next training session with Shannon then book a massage with her while you're at it! Thank you Shannon, I look forward to my next massage. So grateful for you!

My granddaughter has attended Silver Bear since she was a baby. Today we attended her last class!!…read moreShe starts kindergarten and needed the summer off! It has been amazing!! She learned safety and how to exit the pool if she fell in. She can swim well enough to get to safety !! All the teachers and staff are amazing!!! I appreciate all they have taught and the dedication they all have to these kids!!!

So far so good! Little 7 month old we have has had her 5th lesson and they do a great job of mixing…read moreit up. Classes are 30min, and Miss Maddie is our instructor. They are efficient, and do the basics which is great. All around enjoy taking her here and learning how to swim. Safety first!

I can't recommend this school more. My son attended Triad for 5 years, and the transformation we…read moresaw was astounding. His confidence grew, his academics improved, as did his social skills. I wish we would have found this school sooner! The teachers actually care, and I mean actually care. If something is going on, you hear about it that day, not 3 months later at conferences. Communication is a priority at this school.

It's a good school with kind and smart teachers. The class are small and the kids get a more…read morecustomized learning experience in a supportive environment.