My husband worked so hard & saved for months to get me a beautiful custom engagement ring. My gorgeous band was purchased elsewhere and I had Sierra West mount the 3 carat center stone I purchased from them. I never received the appraisal that was promised upon completion so I could not get insurance. After ONE year a prong broke and my center stone completely fell out. My heart was shattered. I reached out to Fred and was told I should have gotten my prongs checked twice a year. That would have been good to know before it was too late. He offered to replace it with a CZ and so generously wave the $50 charge. If you don't want to be gutted like I was, I would recommend going to another jeweler for custom work but if you do decide to trust these people insist upon more than 4 prongs being used to hold your investment together and make sure they give you the appraisal so you can get INSURANCE. I was so disappointed in the entire experience I decided to purchase a replica under $100 and it has lasted years now without a single issue. Price really doesn't matter, the craftsmanship (or lack thereof) does. read more

Sierra-West Jewelers - Watches Near Me - Murray, Utah

I was impressed with this jewelry store in Murray and how much time Fred the Manager spent with me and gave me such great customer service! He was very knowledgeable and helpful to help me to find the ring setting and the diamond that I was wanting. read more

The Sandy location was amazing to work with. We had a very poor experience at a different jewelers. After hearing our story, that went above and beyond to quickly take care of us. I am in love with my ring!! read more

Sierra-West Jewelers - Beautiful set! - Watches Near Me - Murray, Utah

Helpful with excellent customer service. Low pressure place. Good selection of wedding bands for men.

The employees here were so sweet and knowledgeable, Kathy helped explained everything so I knew exactly what to pick out! I was able to pick out my perfect engagement ring and wedding band for myself and my future husband! If you're looking for a beautiful ring, I suggest Sierra! read more

This place only had one other review and it was poor, so I need to raise my voice here - I've had friends have good experiences with the S-W in Orem, so I thought I would check out this branch since I live in Murray. I was greeted very kindly by Steve and another employee. They were both very helpful as I asked questions about diamonds, moissanite, ring metal options, customization of rings, etc. Even though I came in just as they were closing, they were happy to spend time chatting, showing me rings, and answering my questions. Not once did I feel like Steve was being pushy, and in fact, the very first ring I had them pull out had all the elements of the other rings my girlfriend and I had looked at. (We looked through thousands of rings online and in stores and didn't find a single one that had everything. This ring did.) The employees don't work on commission, Steve has been with the company for 25+ years, and their custom jewelry maker is a 40+ year master goldsmith. They're very good at what they do. I haven't made the purchase yet (I'm on my way there to show my girlfriend the ring tonight) and even if this ring isn't the one she loves, I will likely consider using S-W as my custom jewelry maker based on my experience in this store and my friend's experiences in the Orem location. read more

I know buying an engagement ring can be stressful but Sierra West Jewelers takes all of that stress away! My experience with Sierra West couldn't have been better...great customer service, very high-quality rings, tremendous selections and the best is that the prices are amazing. If you are looking for any type of jewlerey I would highly recommend you consider Sierra West jewelry read more

It is worth the drive if you are not from area. I worked with Theresa and she was amazing. I she helped me come up with the prefect custom ring that was in my budget and hit all the check box's that my fiancé gave me. It was done in the time frame that she gave me. And turned out better then I could I imagine. read more

Sierra-West Jewelers - Watches Near Me - Murray, Utah

Easiest experience ever! And the jewelry was done so quickly! Jewelry was custom we bought two rings a bracelet and necklace

They did everything they could for me. I didn't know exactly what diamond I wanted and they probably brought in around 20 diamonds total for me to look at. They were extremely helpful in explaining everything I needed to know about diamonds. Long story short they were awesome and made the stressful time of buying a ring a lot less stressful. Thank you. read more

I went to Sierra West in Sandy yesterday to purchase a ring. I had a general idea of what I wanted, but I wasn't 100% sure. Chad Truman assisted me and he was amazing!! I've purchased quite a few pieces of jewelry over the last few years and I cannot even tell you how many times I've had people try to hard sell me and push things on me without taking time to listen or to let me think things through. I've walked away from quite a few stores for that reason. Chad was completely different, he was extremely patient with me. He listened to what I was looking for and showed me several options. He took quite a bit of time with me to help me design a custom ring and suggested quite a few things that I never would've thought about. I'm so excited for my ring and I'm definitely excited to shop with Chad in the future! read more

You can tell the amount of pride and care that is put into this small business. The CEO is very aware of all the workings of the different stores and will bend over backwards to repair any relationship with the customer. I appreciate everyone at the Murray location, and especially Tim for exceptional customer service. read more

Extremely poor customer service! Years ago I took in my ring to have my new bands sized to the same size as my original wedding ring and when I went to pick it they had soldered them all together!!! Not what I asked for, they basically just said sorry and still made me pay for it?!?! So recently I needed that same ring fixed, a diamond had come loose. I thought I'd give them another chance. I walked in and both workers were with clients, totally fine, but I waited and waited. Not even once did either female worker even acknowledge my presence or say we will be with you shortly, nothing aside from a stern glare from the young brunette employee. I will NEVER go back!! read more

The sales person was soo pushy! Kept throwing rings at my to try on before asking any questions about what I liked or what I wanted! It was ridiculous. The rings were not pretty and I did not find anything I liked. We finally got out of there but it's just so awkward when the salesperson is waiting for you to choose which rings you like when you don't like anything. read more

I really can't say enough about how great my experience was with Sierra West. I do my research and I'm a very picky/particular buyer, so I shopped around quite a bit. I went to Morgan Jewelers, Zales, Schubach, Massey's, Jared's, Kay's, Rocky Mountain Diamonds, some online retailers, and probably a few others I'm forgetting about at the moment. The vibe I got from the moment I walked into Sierra West was so different than all of those other places. I never once felt like I was being pushed toward a purchase, and they showed genuine interest in making me happy from the start, even when they knew I was just shopping around. I left that first day and came back the next because I knew these were the guys I wanted to work with for my now fiancée's engagement ring. Fred, Jerry, and Theresa all spent so much time with me over a month and a half in making sure everything was just how I wanted it (I did a custom piece). Price, customer service, and quality were all amazing! Marty, the goldsmith who made my ring, did a fantastic job. The ring is BEAUTIFUL and my fiancée couldn't be happier with it. These guys are awesome, knowledgeable, genuine people and they treat you like family. They have a customer for life in me! read more