The intake process on this place SUCKS since HCA Methodist took over in September 2023. The website…read moreoften doesn't interface with the clinic so you "get in line" online and then hear nothing for hours only to find out their sign in system does not work. They are also demanding that you fill out the same insurance paperwork at every visit and take a photo of your drivers' license and insurance card and upload it. The person at the front refused to take my ID or insurance card and insisted that I do it myself despite that fact that my kids have been in this clinic 4x in 6 weeks. It's a really frustrating process and the front desk person was not friendly.

Very sad they are shutting this place down. It has always been awesome. Seen quickly, friendly…read morestaff, clean, etc.

My husband and I came in for a scheduled appointment with his primary care provider following a…read morerecent accident. He had already been treated in the hospital and was specifically instructed to follow up with his PCP, and he was also due for his annual visit. Unfortunately, we were met with extremely poor customer service at the front desk. The receptionist repeatedly stated that the clinic 'doesn't treat accidents,' despite us clearly explaining multiple times that he was not seeking accident treatment, but rather a hospital discharge follow-up and routine care. We even provided hospital documentation showing he had already been treated, yet there was little effort or willingness to review or upload the paperwork into his chart. The lack of listening, understanding, and basic professionalism was very concerning. As a nurse, I found this experience especially frustrating and disappointing. Access to primary care--especially for appropriate follow-up--should not be this difficult. After reading similar experiences from other patients, I feel confident that changing providers is the safest and most appropriate decision for us. Due to the nature of this encounter, I also intend to report this experience and provide appropriate documentation to outside agencies to ensure this issue is addressed and does not continue to affect other patients. You never know the circumstances or backgrounds of the patients and families you are interacting with--compassion, professionalism, and proper communication are essential in healthcare.

After 5 years of going to this the doctor and him being aware of things he all of a sudden seemed…read moreto not know what was going on with me/patient. He would ask questions such as do you get sick a lot. Do you have allergies things that I felt like he should already have known if he had looked at my chart. I think he just is in it for the money, he does not seem to actually care, especially when you call to see if your health insurance is covered because you have to get new insurance then to be told the only way they will allow you to know is if you make an appointment first and pay upfront. Stay away. there are better doctors and staff at other offices in the city that actually care.

I was feeling unwell and some of my feelings reminded me of the first and only time I got COVID…read moreback in 2023. So, I haphazardly scheduled a 2pm appointment while trying to leave my house at 145. For once in my time in San Antonio, everyone on Huebner decided to obey the speed limit. Somehow I managed to make it by 201pm. Online scheduling was a breeze and all my info was still in there from that last time I came in with the same symptoms. The front desk staff that checked me in was professional and friendly. She politely asked if she was saying my last name correctly which I appreciated (I've been called many last names in my life). The staff that called me back, I think she said her name was Lye (?), was super nice. She took my symptoms down, took my blood pressure, and explained that COVID is on the rise again since school was back in session. She explained how symptoms are presenting and I knew exactly how I contracted it. Then I was seen by either a PA or NP. He was fast and efficient, but a little difficult to understand. Maybe in my brain fog state, I couldn't follow his fast talking. The sent my prescription to HEB and I was on my way. The facility was quiet, clean, and felt relaxing. I was in and out within 35 minutes. I hope I don't have to come back, but I'm glad to know it's close by if I need it.

This is the second appointment during the week we scheduled ahead. We pull in and check the waiting…read morelist. There are 2 people ahead of us and the phone rings 10 minutes before my 1300 appointment. The person on the other end of the phone says "our computers are down and so are our systems". We only have tele health services. I said that's great! I will sit in my car and wait for my turn for telegraph. She then corrects herself and says they don't have a doctor. I asked how long their entire system has been down and she says 30 minutes. I made my appointment through the patient portal online at 1340 sitting in my in the driveway. It took me 4 minutes to get here and I was in the portal (that doesn't work) the entire time. Just be honest, tell the trust. We love next care but once is enough, twice is too much and poor management

albeit very sick I have to say how amazing the NP Suzanne was as well as Ryan and Alex I was so…read moresick as well as my 11 year old and SuZanne was so thorough and asked to see my daughter as also sick so happy we did and our new go to for urgent care!

They advertise that next level prime can be a substitute for primary care and that is not true…read moreYou cannot see a Dr in person only virtually. They then schedule another appointment in The clinic for a physical exam. This disrupts any continuity of care. I was told in a visit they they cannot provide care for chronic conditions. And when I presses forward, I was told I'm not a good fit and got hung up on. When I responded to a survey I was called by a member of their leadership team who blamed me. This is not care. It is a business model to get as much insurance and pro are money as possible.

Accompanied a friend to get a physical. Friendly staff and great place. The only problem is they…read moreneed to have someone answering the phones. Large parking lot with easy disabled access. Everyone speaks Spanish which is a plus.

I love this clinic and all the staff. I am better cared for here and in the San Antonio VA system…read morethan I was at civilian practices using Tricare. It was such a struggle in the civilian world to get appts and communicate with their offices. I am appreciative of all at the VA clinic. The Nurse Practitioner is so detail oriented and thorough. Appreciate this!!

Very Good care at this clinic staff are genuine about the treatment they are providing and follow…read moreup's and scheduling are pretty good

This is a reliable UrgentCare. Never had them pull any tricks with regard to prices or diagnoses…read more Front desk is accommodating. Wait times can be a little long so I highly recommend pre-registering online.

It's hard to say "don't go" to an urgent care location, especially when you have an emergency…read more With that said, be mindful that the PA Sara here will not greet you with any empathy. If you're a student in the Health care field and want to learn how to NOT interact with patients, then go learn from the PA Sara. She was dismissive, argumentative, and unempathetic. Instead of trying to de-escalate a situation she made things worse. Very poor etiquette. Patients come to healthcare providers for help; not to be attacked. Patients want to be heard. As a provider, you have to learn to have patience. Oh! And her assessment? Complete BS. Exactly 6 minutes and didn't even assess the issue. No Weber test, no tuning fork...nothing. Seriously felt like an absolute waste of time. Do I recommend this place? No, but does it matter? You go where you need to go in case of an emergency. There will ALWAYS be patients. UrgentCares will ALWAYS have customers. I'm here to give you a heads up that if you end up getting put with Sara, be prepared to feel unheard and attacked. Front desk staff & nurses were great. Not the PA.

Shout out to the nurse who was honest with me when I asked if an ER was a better choice and she…read moredidn't hesitate to say yes. Thank you for not wasting our time.

Do not ever come here. This is the second time my fiance has had to have a physical here. The…read moreappointment was scheduled for 1:30 pm and it is now nearing 4 PM and he is still in the clinic being examined. It does not take 2 and a half hours to do a physical. This was the case the first time. Go somewhere else if possible. Save yourself the time and hassle.

I came here in severe back and left hip pain after dealing with it for 3 days. I was really hopeful…read moreto leave here with relief. Instead I left with a prescription for a med that has never worked in the past. I recently had surgery and can't have NSAIDS and cleared it with my surgeon ahead of time in case this place wanted to give me Toradol. They assured me that I could have that NSAID but I couldn't take oral NSAIDS. The PA here felt the it would be too strong for me but meanwhile I'm supposed to move around after surgery but I can't because of the pain. He offers me Robaxin which has never worked for my back pain in the past. So I wasted energy, time and money coming here because as a black woman with pain, I wasn't heard. I give up.

From the owner: Next Level Urgent Care provides walk-in care for non life-threatening illnesses and injuries such…read moreas sprains, strains, fractures, lacerations, allergies, rashes, and much more. With convenient locations throughout the Houston, San Antonio, and Austin areas, we are open until 9 p.m., seven days per week.

Even though the clinic was busy, the doctor and office staff were professional, personable and…read morecaring. The doctor on team was so careful to explain the process of her examination and diagnosis. We were treated with great care! Highly recommend!

I was seen by this clinic but during my visit they had me waiting for over an hour in the patient…read moreroom after they swabbed me right away when getting to the back. After given minimal medicine prescriptions to help, I returned after 2 days because I did not feel any better. I had also called them back to speak to a doctor about my condition before returning to them. I was told I would be called back and told 2 different times I would be emailed a work excuse, never were done. Well here I am, another $50 to get seen after they failed to do their job the first time. Spend your money somewhere else to get seen by doctors and staff that actually pay attention to you.