My pool steps were in bad shape with over 30 years of use! Brandon came out and refinished them. He…read moredid what appeared to be a good job initially, however; once the finish dried, some of the older repairs made over the years were bleeding through the new finish. The reason I gave him 5 stars is because I contacted him and he came back and added a second refinishing layer. They now look great! In today's climate where a lot of people disappear once paid, he was there standing behind his work! That means a lot to me!

Dockery pools put in a beautiful pool for us 7 years ago. We did have to hire someone to put in a…read morecompletely different drainage system to the tune of $3000 because the one installed didn't work. We have not had a lot of trouble with the pool but sand began shooting out a few weeks ago. We figured the sand needed to be changed! We called our pool repair company and the technician said the impeller had no screws in it and should have had 6! They design a beautiful pool but please have someone else check their work to make sure everything is put together properly!

Our contract was signed with Pool By Design March 22, 2019 to construct a small 12,000 gallon…read moreresidential pool at our home. It is now 19 months later and we still do not have a final permit. Mecklenburg County failed their electrical work over 6 months ago. We have reached out to Michael and Heather by both text and email only to be reassured the issue will be taken care of immediately. You may like their price, but be forewarned. Once they have your money, they are finished with you....just not your pool.

I am a Realtor in Charlotte and to me my home is a reflection of my love for houses and how they…read moreare that little part of the world you can call your own. I tell people to enjoy where they live. Make the most use you can of every square inch of the lot. I am a big fan of the beauty of swimming pools. When showing homes, I often tell people that a pool would look great in this yard and how it can work for them. In Charlotte, our weather is good enough that you can really take advantage of the outdoors year round. I had no intention of building a pool when we started to a remodel and addition project. My contractor looked at me and said, a pool would look good right there while pointing to an almost barren strip of grass. So began our love of pools. I can't tell you all the wonderful things about Pool By Design. Tommy, Simon, Jo and all the contractors were great to work with in building our pool. Our construction job was probably a bit different than most. We added a separate garage and an extensive patio all in a very small area. Home sites just aren't that big in Ballantyne. Just so happened we were dropping a pool in the middle of all of that! The first phase involved digging the pool and creating the base shell. Then our contractors came in an built the garage and patio. 7 months later Pool by Design came back to finish their work. We were a bit hesitant about what we wanted to do with the pool decking. We told Simon what our thoughts were and the team was able to create a distinct look with concrete that made it look as though the pool had been there forever. Beautiful! That was in 2006 / 2007. Since then we have had no issues with the pool except for an occasional bulb burning out, but that has been about it. The back of our house looks out at the pool. We have never covered in the winter so that we can enjoy it every day. If you are interested in building a pool, come by my house and take a look! You'll quickly learn that I am a big fan of Pool by Design and if I ever build another, they will definitely do the job. David Huss Allen Tate, Realtors david.huss@allentate.com

We hired Passmore Pool company to replace our liner and could not be happier. They are professional…read moreand very nice people. They have installed two pools for us ( at different houses) and have once again done a fantastic job with our new liner. The price was fair , the work completed on time and excellent communication.

These are the most honest people you will ever meet! I would never use anybody, but Passmore pools!…read moreThey do awesome work and they're so down to earth.

If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

These folks know their stuff!…read more They offer an on-site water test that makes it super simple to keep your pool crystal clear and clean! Super knowledgeable and friendly folks here and always eager to help you enjoy your pool. Chantel is always honest and very informative of what needs to be done. She offers clear directions and always stands behind her recommendations. Highly recommend if you are looking to install a pool or in need of maintenance!

Convenient hours and location but haven't had great experience with their water testing. They tell…read moreme to add twice the amount of chemicals as other pool companies and I seem to have more trouble with algae. I spend twice as much money when I use them.

So if you are here then you are trying to gauge whether or not you want to use Premier East. It's…read morethe same thing I did earlier this year when we decided to look at installing a pool. About 5 months ago our family started this journey and pulled quotes from 5 companies. All had their opinions about pool locations, pool equipment, size and even other pool companies. After reading reviews like this one for days about all of them, we narrowed it down to 2 companies. Now this was our first pool so I knew very little but had a comfort level with Ralph the salesman we were working with. I have a job where I have to read people for a living and there was no need to bother with Ralph. He was up front about everything. Even down to the small details that my wife and I wouldn't have thought of. The paperwork was signed and off we went. Once our HOA approval was out of the way, and the permit pulled, they started the dig. If you've never put a pool in, like us, there is SO much more involved than I gave it credit. Between Justin and Ralph we never felt like communication was bad. The only hold up was some rainy days, that they couldn't help, but that only lost us about a week. Finished when they said they would and delivered on everything they said they would. We couldn't be happier with the results and EVERYONE that comes over talks about how beautiful of a job they did. If we sold our home today I would be calling Ralph up to put a pool in the next house for sure!!

BUYER BEWARE!!!!!!!!!!!!Terrible service, terrible quality!!!! has been the worst two years of my…read more life. My pool is not level; they have lots of excuses. The making of the fiberglass pool has irregularities and isn't level but the water is. Walking on the surface of the pool you can feel all the problems. They say it's normal that's the way it should be. Grading, rocks, setting the pool, and water was all done in one day. That is not the correct way to do it. My decking concrete has been a nightmare. Chucks left on the bottom floor. Discoloring. Brush strokes. Paint variations. Cracking immediately. Not just normal cracks, huge separating cracks. Grading was done improperly. And poor choice of concrete person so he could save some money. Mark admitted it wasn't great. He promised to build me the pool of my dreams and it's the total opposite. I can't believe they think this is good work. Drypro has been out 3 times to do repairs. They say it's bad concrete the tensile is not correct. It's falling off the coping. From inside the pool it's terrible. My husband standing some of the coping himself to help me feel a little better. Mark said he would come back and look again but then ghosted me. Hasn't returned any calls or messages as of late. I'm completely defeated and have high anxiety anytime I'm out there. It's not my happy oasis place. Do your research and homework and talk to all the people you can.

We were having a really hard time getting our pool ready this season and had Brett recommended to…read moreus. He came out and gave us great advice and recommendations. We thought we needed the sand in our filter switched out and instead of just jumping at a chance to make money he let us know our filter was still working as it should be and taught us a few things to help it function better. We were also interested in converting to a salt pool and he was able to do this for us pretty quickly! Would definitely highly recommend and have him back for any of our pool needs.

Brett was phenomenal! He jumped in and helped me sort out my pool issue before I destroyed all of…read moremy equipment. Very professional, helpful, patient and prompt. We all need a Brett in our lives!! Thank you.

Horrible pool service. The owner Mike is a complete tool. He dumped 16 Gallons of acid in our pool…read moreand ruined the finish. Who would take that kind of risk with a customers pool? Mike Hamm does that's who! Never recommended in any way shape or form

Mike and his team are by far THE BEST pool service company around Lake Norman. Mike is extremely…read moreknowledgeable, professional and responds immediately. They take care of the pool, equipment like no other company ever has. They are Experts, Professionals and fantastic communication. HIGHLY recommend Mike and his Team !