I love the needles. I've been collecting one or two a year, and treasure them. However my last experience left a lot to be desired. I'd ordered needles to start a special project. The size 8 needle arrived with a size 3 cable. When I called, the person who answered the phone obviously was more concerned about the incorrect cable getting back to them. I spoke to a couple other in my knitting group who said they'd had similar experiences. In a return call to the first representative, I told her of other knitters telling me they'd had similar issues, she said she'd never heard such a thing. Based on these Yelp reviews, I think that was less than an honest answer. When I spend this kind of money for the Cadillac of needles, I think there needs to be some customer service included. IN THE END, when pressed to speak to a supervisor (and I mean pressed), I did receive a return call. This woman rectified the situation immediately. No questions asked. She was very kind, apologized for any confusion. I received the correct cable within a day and all is right with the world. Too bad I had to fight for it! read more

These are wonderful needles - I own a number of the straight needles, and the stiletto points are amazing. But when I ordered a pair of circulars for a project, I called to ask about how quickly things ship, and I was told that if I ordered before Noon, the needles would ship same day. AND I paid a huge premium for overnight delivery. (Anyone who has purchased Signaure needles will be shocked to learn that I paid nearly as much for shipping as I did for the needles.) When I didn't get a shipping email, I called today - they day they were supposed to be delivered - to get the tracking number, and I discovered that "for some reason, those were not shipped out. I will see if I can get those out to you today." From reading the reviews here, it is clear that, while they make wonderful needles, their customer service is a huge weakness, and I am very disappointed. read more

These needles are, as my friend so eloquently puts it, the Rolls Royce of the knitting craft. It knits the prettiest stitches and I sooo wish I could afford an entire set. My first purchase was the 6" straight needles on a promotion they were running for Independence Day weekend 2014 to give them a try. It was love at first stitch. I was a nerd and continued to knit swatches just to hear that 'signature' clink that seems to calm the room. Having knitted a few items, I wish I had opted for the longer needles. The second pair I received a pair of interchangeable circular needles for my birthday! I am so happy to have such lovely friends. Same smooth transition of work as the straights, but you have to tightened the cable attachment from time to time. Not something I minded, but something they can improve on. Circulars are still in the early stages for them, and probably released too soon since the demand was so high. After knitting a few items using the magic loop technique, the cable broke off one end of the attachment :-( Since I didn't buy the item, I was afraid that I would have trouble returning it for a replacement. I had NO problem AT ALL. I sent them a detailed email via their website and they responded the next day. They offered to replace and send the item at no charge to me. All they asked was for product size and specifications with a picture of the damage part. After sending them the information and picture, they replied with a message saying that they are sending me a replacement and that I did not need to send back the damaged goods....well okay! A package was received about 5 days later, including the weekend, and I was itching to use my needles. To my utter surprise, the send me an entire replacement...new needles AND the cable attachment. I was only expecting the latter. This dedication to me as a customer is very important and most valued...earned my business for life. Now I just have to keep saving to get more needles :-) I hope they venture into adding sizes over US #10! read more

Great products & service! Definitely recommend ordering from Signature Needle Arts. They sell awesome accessories too!!

I have to agree with Dorothy regarding the lump that is present where the needle attaches to the cable. It is somewhat annoying. I am using a #7 needle currently to make a scarf and will consider this defect before I make another very expense purchase. The needle tips however are pretty amazing so it is a very unfortunate mechanical glitch in an otherwise well made product. read more

This is a review of the new detachable circular needles. I purchased MANY of Signature's circular's before they stopped producing them in favor of the detachables. The problem with the detachable needles is that they don't stay screwed into the cable piece and the yarn stitches also don't move smoothly up from the cable and onto the needle. Instead they get stuck on the join between the cable and the needle. As you twist to try to move the stitches up onto the needles the two pieces become unscrewed. I wish so much they would offer the circulars they did before instead of these detachables. I won't be buying anymore of the detachable. I bought 3 and have had the same problem as per above in every case, no matter what I am knitting. read more

These needles aren't the Rolls Royce of needles they're the Yugo. I ordered a 3.75 mm and 5mm with a 32 inch cord. I was so thrilled with the point that I immediately cast on both of them. It didn't take long to become disillusioned. The fact that you d have to buy a set of cords for each needle size is already annoying, but would be forgiven if the needles lived up to their reputation. The points are fabulous. The problem is in the cable assembly. There is a jump off between the flange whoch attaches the needle and the actual cable. Yarn overs don't move easily over that bump. The effort to move yarn onto the needles causes the cable assembly and needle to unscrew from one another. I wrote to the company about this problem. They sent me new cables. They were no better. I gave up at this point. All I can do is to try to dissuade knitters from getting sucked in by the idea that they're buying the ultimate knitting needle. It really is a case of the Emperor's new clothes. Perhaps if one is a terribly loose knitter these needles may work, otherwise forget them. Buy a set of Hiya Hiyas or Chiaogoos. read more

Their products might be good, but the company SUCKS!! Customer care is lacking. I returned a defective needle and have waited 6 months for a replacement. They expect customers to wait indefinitely. Also not all sizes of knitting needles are available. When I called to complain, they wouldn't offer any compensations. not even free shipping. Because many people like their products, they think they can have a bad attitude and they will still sell their products. I feel like they treat customers like shit. Why should I eat shit every time I want one of their knitting needles? They don't know how to make customers happy. All they do is apologize while other companies offer 20% off the next order, free shipping, or something else. . . They really don't know how to treat their loyal customers right. BTW, I waited 40 minutes to talk to a person this morning and when I did, all she had to say was sorry!!!!! read more

I received a set of Signature needles for Christmas last year, but didn't get around to using the first pair until March. I cast on my project and the very next day the cable I was using broke. I wrote to the company, got instructions for a replacement, took photos, answered all the questions, and had a new cable 5 days later. In the meantime, I used another needle on another project (different size) and within 2 weeks that cable broke. This time, I wrote, praised the needle tips, but suggested that the cable design "needed work." Filled out the same form, took photos, and waited 24 days for the replacement. Two months later, another cable broke. Filled out the same form, took photos, but this time, made no comment about the poor design. Replacement came in 5 days. Now I am 12 months into owning this set and ANOTHER cable has broken. I filled out the same form, took photos and submitted it - without comment - and I'm waiting for a response. I love the needle tips. I hate the cable design, and I especially hate being "punished" with a long wait for a cable replacement when I comment on what is the obvious weak element to these needle sets. Yesterday I went ahead and bought a second Chiao Goo set - the best needles out there, by far - and when I get the replacement for the broken Signature cable, I intend to sell the set and be done with it. read more