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    Signature Reston Town Center Apartments

    4.0 (29 reviews)
    Closed 10:00 am - 6:00 pm

    By appointment only

    Updated 2 months ago

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    O B.

    On July 1st, we were locked out for the entire day. Made a maintenance request at 12:30 PM that our lock was not working. To regain access around 10 PM, a maintenance guy had to break the entrance door. We are still waiting for the management to fix our broken door or communicate with us. It's July the 3rd. No calls/messages from the management.

    Current status
    Brett B.

    Its sad how one brain dead employee can ruin the efforts of dozens of sharp individuals. First of all, I love everything about living at Signature. Its perfect in every way. Except today. The battery in my front door decided to stop working, leaving me effectively homeless until fixed. Since it was a Saturday, I called the concierge right away to replace the battery. The first thing she said when I told her our problem was "did you put in a service request in the app". To me that sounded exactly what someone too lazy to enter a ticket might say. I said "no, I wanted to call you because this needs to be addressed ASAP. Otherwise, my family cannot enter our home." I could tell by her tone she wasn't grasping the implications of not fixing my door. I told her "we are going to run some errands for s couple of hours, maintenance has permission to enter. Please have it fixed by the time we come home or we wont be able to get in." At that point, judging by her tone, I thought my odds of getting in my house were about 50-50. Surely 3-4 hours was enough time to figure out how to open my door. Right? Fast forward 4 hours later, here comes my family, arms full of bags and exhausted, ready to relax in our beautiful apartment. Except that was not to be. No! We dropped all our heavy bags in the hallway and, annoyed and exasperated, headed down to the lobby to figure out how to go home. The new concierge, Erika, was mortified. She called the maintenance guy IMMEDIATELY. She saw that the previous gal had put in a ticket, but hadn't alerted the on-call maintenance team. I guess the other gal thought we could sleep in the hallway until Monday? So instead of coming home and jumping into our sweats and relaxing, we got to sit in the beautiful lobby with a bunch of bags and stare at each other for a while. Am I upset? Yea. I work 60 hours a week, I feel like I deserve to relax inside my home I pay for. This problem was avoidable. Its not rocket surgery. What is the point of having a brain dead or lazy concierge? I would rather have no concierge than one I can't rely on. Honestly, whatever you are paying Erika, DOUBLE IT. Better that than pay some empty suit to fail to fix my electric lock. I could have done that for free. Update: its been well almost 2 hours in this lobby with all my bags, 7 hours since I first reported. Lovely lobby, but honestly, I just want to take a shower and maybe have some dinner. Perhaps in the future I should stash a change of clothes, a toothbrush and my meds somewhere on the grounds, just in case? Update: Still locked out, getting grumpy. They can't figure out how to open my door. Changed to one star since they decided to install electric locks with no mechanical back-up. What good is a home if you can't get in it? Update: We are in. 8 hours. We contacted a locksmith and he said he could have had it opened in 35 minutes. Too much to unpack here, so let me eat and calm down Update: no calls, no follow up, door inoperable, trapped in my appartment essentially.

    View from 14th floor
    Jes S.

    I moved in during COVID, when everything was pretty much closed and it became a challenge to meet new people. The staff, leasing office, concierge team became an instant family ensuring my move in and stay was comfortable and seamless. They really catered to ensure our safety and well being not only for me but my dog as well. They got creative on virtual activities can be done to ensure new tenants can interact with each other. Now that things are slowly starting to open up, they are still engaged and mindful how to entertain the community. The Signature team really to build community to be safe and pleasant for all to enjoy.

    Signature 2
    Jessica P.

    Wish I lived here. Best hospitality in Reston. They take care of you even if you only are a residents guest! Restrooms are perfect and the Gym and Rooftop (open till 12) are amazing it's hard to find words for them. If only this gym wasn't just here it needs to be everywhere! Would even work here if I ever had a chance. If I missed anything let me know. I'm sure I did :) This review is from the point of view of someone who isn't a resident...yet

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    6 months ago

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    5 years ago

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    4 years ago

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    7 years ago

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    2 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    4 years ago

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    4 years ago

    Levitria is the bomb! Always smiling, always helpful. Buzzuto should be super proud to have someone like you on their team!

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    8 years ago

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    4 years ago

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    4 years ago

    Lavitria is terrific. She goes above and beyond for all of us regardless of her work load. Thank you Lavitria!

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    8 years ago

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    8 years ago

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    8 years ago

    It is a pretty place with a nice location, but ridiculously expensive for the tiny apartments and pool.

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    7 years ago

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    6 years ago

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    Ask the Community - Signature Reston Town Center Apartments

    Review Highlights - Signature Reston Town Center Apartments

    Lavitria and the Signature team are fantastic and definitely are one of the perks to living in this apartment.

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    The Avant at Reston Town Center by Bozzutto

    The Avant at Reston Town Center by Bozzutto

    (15 reviews)

    If you want to walk by human feces in your parking garage (twice!) and be ignored by management,…read morethen The Avant is for you! Building maintenance in public areas is sketchy too, as my neighbor was stuck in an elevator for 38 minutes and gates separating retail from resident parking are frequently broken in the up position. On the bright side, apartment maintenance is good as they are very responsive - many times they fix things on the same day.

    Lived here over a year now. While the apartment itself is great: large windows, high ceilings,…read morestainless appliances, granite counters, etc. a kind of loft feel to it; I'm disappointed that there literally is nothing between you and your neighbor. If you get someone loud, you will hear EVERYTHING. It doesn't help that they designed it with the kitchen cabinets against bedroom walls so every cabinet and drawer slammed bangs against your bedroom wall keeping you on whatever rhythm your neighbor is on. Also, if your neighbor cooks stinky food, it will be like you cooked it. It will stink up your apt. It's too bad construction was cheap on the walls. They did a good job between floors. I can't live here anymore - the sounds and smells are daily. It's like torture and puts you in a terrible mood. It's supposed to be your respite and it hasn't been that way since my two neighbors have switched out. As an aside, the trash disposal system is always breaking down and people have nowhere to throw their trash so it piles up in the room. Thankfully, someone comes daily in the AM and they clean it out. Leasing is really nice and day concierge folks are pleasant. Maintenance is also considerate and do a good job. Shame about how paper-thin the walls are. They are ridiculously thin. Going to try and post a video of what I hear on a daily basis. If it weren't for this huge issue I'd stay here indefinitely.

    Passport Apartments Herndon - Modern kitchen with sleek finishes

    Passport Apartments Herndon

    (6 reviews)

    I've been living at Passport Apartments since March 2023. Not only was the rental process easy and…read morehassle free, they worked with me on every corner! The staff (you know who you are) are amazing!! This is a wonderful place that has everything to offer! I love the staff, apartment, amenities (workout gym, pool, common space, lounge, events like Wine-down Wednesday, home automation, mobile alert package delivery, and more), convenience, and covered reserved-space parking. Everything is so easy, neat, quiet, clean, and very safe. Absolutely recommend this place 100%! I chose a single bedroom unit overlooking the pool and common areas. So nice! I really enjoyed sipping a glass of wine from my balcony on peaceful evenings, and even more so from the top floor open-space lounge overlooking Herndon towards Dulles airport. Great place to hang out with friends and just relax. Some feel the price is a bit high. However, I shopped around and Passport Apartments hands-down is THE BEST deal you will find for a luxury apartment in Herndon! I can't recommend it enough - you will love it! PS: Tell them Mark sent you!

    I've lived at Passport for two years and genuinely love the apartment layouts and community spaces,…read morebut the management and service have declined so much that it overshadows everything good about living here. The most persistent issue is the garage, which has been broken for over six months with no permanent fix. I pay for a reserved covered parking space and one night at 11pm with a snowstorm on the way I came home to find someone parked in my spot with nowhere else to go. The leasing office did nothing and when I pushed back they claimed there was no towing enforcement. I called the towing company myself and they confirmed enforcement exists and that the leasing office simply has to make the call. They never did. My neighbor had the exact same issue and the unauthorized car sat there for over a week with no action taken. When we transferred to a new unit in March the apartment was delivered in appalling condition. Painted over hair on the walls, filthy cabinets, clogged sinks and drains, dirty windows and an unadjusted laundry room door. When we raised the issue we were told that is exactly why residents are not allowed to see units before move in, which is honestly not an acceptable response. They eventually offered a gift card but that does not erase the fact that we had to clean and fix someone else's mess ourselves. Having worked in property management myself I was genuinely shocked by what we walked into. To make matters worse the fire alarm goes off frequently in the middle of the night, often around 3am, making it nearly impossible to get any rest. If you have pets this is especially hard on them and it happens often enough that it has become a serious quality of life issue. On top of all this the communication is a real problem. Emails go ignored for weeks even when the issue is urgent like incorrect charges or maintenance reschedules. A newer leasing staff member has an attitude every time I come in and when I asked about reserving a community space three weeks ago I still have not heard back. It is disappointing because this place has so much potential. The spaces are beautiful but the service makes it very hard to recommend.​​​​​​​​​​​​​​​​

    The Point at Ridgeline

    The Point at Ridgeline

    (13 reviews)

    Best apartment I have ever lived in. The front desk staff Megan and Derek and Shante were like our…read more2nd family and will be truly missed. The maintenance people and Gustavo were fast efficient and kind. Truly professionals in every way. We made some of our best friends here because it is such a close community. Always having fun social events and great communication. Never had any issues with loud parties or bad neighbors. Super dog friendly, kid friendly, amazing gym, seriously you won't regret living here. If we hadn't moved out of the city to buy a home with land we would still be here. Thank you for everything! -Josh and Jenna

    I'm astounded by the audacity of this complex to not only charge more than $2200 a month for a ONE…read moreBEDROOM apartment but to increase their visitor parking fee (yes, you read that correctly) to $6 for 24 hours. It costs a guest SIX DOLLARS, more than a price of a cup of coffee, to park their car in the garage overnight. Not only is charging visitors a fee to park unfathomable given their rent rates, but in order to avoid a $200 tow truck fee, you have to 1. download an app, 2. scan a QR code in your parking spot, and click through 5 more screens before your parking is confirmed. And the best part? There is no service in the garage or the hallway leading into the building. It is a terrible design for a terrible procedure they have mandated to all guests of their loyal tenants. Hugely disappointing for a building with not much more to offer.

    Aperture - Dining, shopping, and movies just moments away from your doorstep

    Aperture

    (21 reviews)

    Lived here for almost two years and only left because of job relocation…read more Overall a great community to live in. Very friendly and accommodating staff. Special shout out to the amazing concierge team. Great location and only steps away from the metro stop. The only issue is if you live on the 6th floor, you would need to switch to another elevator to get to the lobby/leasing office to get packages and etc. Often run into deliverymen in the hallway struggling to find their way out.

    STAY AWAY AT ALL COSTS!!! CAR BREAK-INS AND NO HELP FROM MANAGEMENT!!! Multiple cars were broken…read moreinto this morning!!! 8o'clock on a Monday morning! My brand new car that I just got 2 days ago was broken into and they stole my tires and damaged the car!!! This is a nightmare I had to come back to after work. This is a classic case of the Landlord Negligence because the garage door was stuck open for 2 days including the Monday morning 8am. Supposedly this is when the maintenance team and the leasing team are coming in. Chris the manager is the worst manager and is awful to deal with. He left before the police ever arrived and told me "Sorry this happened to you" and refused to say anything else as far as what can be done. Truly the most disheartening experience. I bought my car 2 days ago and now have to pay $5000 out of pocket deductible because of this Landlord Negligence case. Multiple residents are victims of this and had their vehicles broken into because of this negligence. And I also dont know how I can feel safe in this community anymore. After paying diligently for my apartment for 3 years, this is a very sad outcome that I would never wish on anyone in this world... So, obviously I would never ever recommend this community to anyone. Bozzuto has gone downhill drastically and I truly cannot believe this happened and this is how they handled the situation.... The only sympathetic person was Eric the leasing agent. He at least agreed to talk to me and provide the information on what happened.

    Signature Reston Town Center Apartments - apartments - Updated August 2026

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