Im a local small business owner in Key West, so it takes a lot for me to write a negative review. As a designer with over ten years experience in residential and commercial spaces, I can honestly say this was the worst vendor experience I've ever encountered. I think this is a classic Key West story: People stay in business due to a lack of competition, not due to quality of work, integrity, or professionalism. I'm 500 dollars in the hole with no sign above my store. Would not recommend. read more

I used Signs Unlimited for boat lettering. They are very nice but painfully slow. After several attempts to get anything done I just went in to the store. Zack was accommodating and helped me while I was there. When you're not directly in from of them, getting someone to get back to you really tough. Finally got the boat name and it is perfect. I feel like if you're not spending thousands on a boat or car wrap or something you are an afterthought. Trying to get information about my design now to send to my website designer and no luck. Just keep getting "I'll get that right over" and then nothing. I guess I've already paid so no need to respond. Honestly, I would go elsewhere. read more

Ed and Carrie have going on !!!! I own several businesses in Key West and have used every sign company in town. I Don't need to go to any more places in KW. Ed knows what he's doing graphically and personally he and his wife are a great team, they know how to get the job done Ed is a a great artist and Carrie is great at keeping him in line, and running the shop Don't waste your time going to anyone else, they have great prices an excellent personal service. Thanks ED and Carrie, I hope you have a very very successful business life Thanks Bill read more

This is so frustrating! First off, I would like to say that I COMPLETELY understand that he is busy, however, being busy does not excuse a business for providing zero communication after payment was made. I inquired about custom shirts on March 17. Ed was very responsive to all my emails, answered all my questions very quickly and diligently. Ed quoted me a price of $505.25 which I paid that same day. I hadn't heard from him since so I sent him a follow up email in regards to my order on March 20. He sent me a response stating that he will have proof coming the beginning of the week and then we could move into production. Okay, no problem. I waited for the proof but had not received anything so I gave him the benefit of the doubt. I hadn't heard from him in a while so I sent another follow up email on April 9th asking about the status of my order and the proof of the artwork that he had said he was going to send over. I had not heard back from him. Again, I waited and still nothing. So on April 14th, I sent him an email asking for a refund as I have waited for him and had not heard back at all. Still, I did not hear from him so I called his store at 10 am on the week of April 12. His associate stated that he was not in but took my contact and would have Ed call me when he got in at 12p. I called the store back at 3p since I had not heard from him and Ed stated, "you're the one wanting the refund? I'm reading your email right now, I'll get back to you when I'm done." Needless to say he did not get back to me nor did he confirm my refund. I wrote a review on the FB page of my experience. He responded rather quickly which was the fastest that I have seen him respond since making my payment. He stated that he had refunded my payment of $505.25 on April 14 at 11:59pm and that it would be available the next day. I waited a week to check as sometimes refunds can take 3-7 business days. I called my bank and inquired and they stated that they do not see any incoming refund requests. I tried to get a hold of Ed but to no avail. I took down my first review on his FB page as an act of good faith but seeing that he has not followed through on his end, I wrote another review to which he took down. It's not so much about the money as it is about the principle. Again, I understand that he may be extremely busy but when I go to an establishment for work, there is a certain level of expectation. I do expect a business to follow through with a work, I do expect a job to send SOME sort of communication (not just when a negative review is posted), I do expect the business to take accountability instead of making it seem like I don't have time. If he had just responded to my early emails stating "I'm really busy, I'll get back to you" sure, I'd understand but he ghosted me since I made the payment and getting in contact with him in regards to anything about my order has been difficult. I believe asking for the status of my order after 2 weeks of making payment is reasonable, asking for a refund for a service not rendered with no communication is reasonable, and asking for proof of refund after communicating with my bank is pretty reasonable. There may be a reason as to why the last positive review he got on FB was 2 years ago. read more

It is looks very serious company , but when I ordered couple t-shirts with my logo on it it takes me 18 days to get it (( First was 5 business days , after they said 7-10 business days . For me it was very necessary to get them in a max 10 days . But NO. I could order it somewhere online , but I thought here in my local store I ll get them faster . I don't know how if that happens with everyone or just with me . I will not going to use this service again . Thanks for reading ! read more

Awesome local company. Ed, Carrie and the rest of the team are amazing. When I drove my truck off their lot after they wrapped it, I was a bit emotional driving it home. I couldn't sleep that night because I was so excited to drive my truck around town with the best looking wrap I've ever seen. I got my business cards from them and they are sharp as well. Thanks Signs Unlimited! read more

These guys are the best! Fast turnaround, the fairest prices and they really know how to design. They make the whole process so easy. All you need to do is give Ed a concept and let him run with it. You will be satisfied every time. I had been waiting on a design for a vehicle wrap for months from one of the other sign shops in town when I walked into Signs Unlimited for the first time. I told Ed my situation. Ed took a picture of my vehicle and on the very next day he e-mailed me a design. The design was perfect. We didn't change a thing. A week later, the wrap was done. And we love it. Key West is lucky to have business people like Ed and Carrie. Thanks guys! read more