Called with our heat out, they were able to come same day and fixed the issue. Fast, reliable,…read moreand responsible priced.

I can't say enough good things about the owner of this company and his techs. They were right there…read morewhen I had a time crunch on closing a house and a last-minute issue in the ductwork caused by a crawl space mold-abatement project by a different contractor. They checked it out and took care of it, at some cost to their schedule, I"m sure. I was able to close on time, thanks to them! Throughout the process they kept me informed of both the cost and the progress, and the costs were very reasonable. Finally, their accounting and notification systems are amazing. I received an email about what the tech was going out to look at, based on my explanation of the problem before he got there. When the tech went to the truck after his work, I got an email with the analysis and the bill, which I could pay online right then, or later if I wished. The whole process worked not just like clockwork, but like a very expensive Swiss watch. Or a lunar landing. And, they were pleasant, forthcoming about what was likely wrong, and also frank about what they couldn't say until they saw the problem. They treated me as if I had a brain and was likely able to understand what they told me. They believed what I said. All in all, this was a great experience, with great people of great integrity, a great notification and billing system, and, of course, they fixed the problem. I had used TNT before for a general maintenance call, mainly because I love their logo. They were great then, too. Didn't overcharge me, and when I called to see if they needed to come back for the fall, they said no, I was done. No point in paying for that, they said. And they were right! I recommend TNT without reservation. Wish I had known about them years before! R Culbertson

Just had one of the heating and air guys out to our house to take a look at our unit. Not only was…read morehe able to arrive early, but was very pleasant and worked quickly to establish what was wrong with our indoor unit. He was able to get our heat going in the meantime, while waiting on a quote for a replacement panel by tomorrow. He was knowledgable about what size system we should have for our house and able to offer more quotes if we wished to replace the unit entirely because of the many problems we had before and the fact that it was small for the size of our home. Would highly recommend this company!

We've been a customer of AHA for about 8 years now and recently we decided to go with them to…read morereplace our entire HVAC. We had several quotes and ultimately decided to go with AHA because they contract with Trane. My experience with their service has never been an issue. All of their technicians are fine. We had one instance where our motor went out during last years ice storm and had to go with another company who could use their own personal 4 wheel drives to get it us to replace the motor. My experience with getting the quote from Dan was great. He is very knowledgeable and approaches quotes in a very helpful and common sense manner. I valued his input and how thorough he was. My experience with the technicians who installed our HVAC was great. They were wonderful to have in our home and we enjoyed interacting with them. My one and only issue with AHA is with their accounting person, Sharon Jenkins. About a week after the HVAC was installed I received an email from Sharon asking for more money for the install. I explained to her that the quote was $x and the final bill came out to be LESS THAN THE QUOTE. I even supplied the final invoice that I paid in full showing the difference thinking "oh she just needs to update her side to reflect the final amount". This is not uncommon and actually speaks volumes of Dan to over quote by just a little and have the customer a bit happier. After explaining the nuances of her job to her she was outright rude and refused to understand HER job. She incorrectly tried to say that the quote is the contract amount but didn't acknowledge the final invoice. Unwilling to go back and forth I contacted their customer service and was immediately told I was correct and my account was zeroed out. My advice to AHA is to part ways with Sharon. After reading a lot of reviews and speaking with people in my neighborhood it is a common theme that their only issue with AHA is having to interact with her. One person in fact said they went with another company solely because they refuse to ever speak to Sharon again. I would also suggest that AHA do a full investigation into her previous interactions with other customers. Were there customers in the past that didn't know any different and she was able to get that extra $$? Is this a systemic problem? Are their books in order? Where is this extra money going? As a customer it is not my responsibility to explain basic accounting to the accountant. I see her behavior as a giant red flag for any business. This review would be 5 stars if AHA had a different accountant who was actually kind and knew how to do her job.

It is nice, for the first time in the past 22 years, to wake up in a house that I'm not cold when…read morethe temperature dips below 32 degrees in Virginia. Tonight's temperature was minus 5 degrees. Jimmy North and his Team at AirFlow Systems in Charlottesville, VA installed an entire new system in my home in February 2017. Not only has my electric bill dropped by almost half, the comfort of our home is unbelievably consistent year round. He had NO PRESSURE sales and does NOT RIP you off or over charge. His prices for the EXACT same system was several thousand dollars less expensive than TWO other competitors in the area. Once completed there were no up sale tactics. I love my new Trane AC/Heat Pump, Trane LP Gas furnace system. It barely runs and keeps the home toasty. Thank you Air Flow Systems for getting it right. Also, prior to this new Trane system, AirFlow Systems has been regularly maintaining my old system. When it needed parts he did not mark them up. When I asked why Jimmy said he didn't believe. I doubled checked the relay they replaced one time and a capacitor another time and I could NOT find it anywhere on the Internet cheaper for the EXACT same parts. An OVERTIME visit was QUICK and $25 more than their normal hourly rate. When the old system went down, I asked for an estimate to replace and upgrade the entire system...and well you've read the rest of the story. Always call Jimmy North and his Team at AirFlow Systems in Charlottesville, Virginia. You will NOT regret it.

We were long-time (28 years) customers of Airflow, who installed four separate systems (counting…read morereplacements) at our two houses. They were great to work with and we never had reason to suspect their business practices in the past. Something has changed, though, and now we wonder how a small equipment replacement could possibly come in over 200% higher than the cost for the same installation seven years ago. We understand inflation has increased cost as well as supply chain issues, and we support and hope employees are receiving competitive wages, however, inflation over the course of the past 7 years amounts to about 31% , not 200%. The bill we received was priced as one lump sum and when we requested an itemized breakdown of labor and material, we were told the bill was itemized. This review is not about the quality of Airflow's work, which remains high, but rather their business practices. To avoid misunderstandings, even if you've worked with them for many years, it's best to request a full and complete estimate of their services before they begin work.

One Source Mechanical is the best in the area for all things mechanical in the home. They have…read moreworked faithfully, reliably, and smartly on my my furnaces, HVAC units, water heaters, AC systems, and some plumbing at several properties in Charlottesville for about 15 years. They respond quickly, repair when possible or otherwise replace with new units, offering a range of options. I wouldn't call another company with all this confidence I have in One Source Mechanical. Judy McL

This is the second time using One Source. The first was back in 2015, and when a new problem arose,…read morebased on my previous excellent experience, I called on them again. Great communication in scheduling, the Technician showed up on time (actually early!) and was friendly, knowledgeable and efficient. Answered all my silly questions, and even gave advice on things I can do to improve the performance - all for a very reasonable price. If you are in need of service on your HVAC system, I highly recommend One Source!

I had a water heater installed by Carroll & Sons, and while the unit started having issues after…read moreabout a month--and completely failed after two months--the situation was complicated by a major winter storm. Because of the weather, it took longer than usual for the company to reach my home, and I had to go without hot water for a bit. Once they were able to get here, the technician quickly found the problem: a defective wire inside the housing. After that diagnosis, they had a replacement unit at my house the very next day. It was a tough stretch dealing with the storm and the unexpected failure, but Carroll & Sons ultimately made it right and stood behind their work.

TE-RRI-BLE. As a real estate investor with properties in six states, I never had so many issues…read morewith a contractor: 1. Bait and Switch. I got quotes from 7 contractors to install a tankless water heater and move a gas pipeline (to enable furnace relocation). Carrol & Sons was the cheapest. However, while in the midst of the repair, they stated they hadn't included moving the gas line in the contract and wanted an additional $1,800. This, despite physically showing the work that needed to be done 3 times prior starting the work, and confirming the details over the phone. 2. While I was told they were going to complete the job within a week, once I paid the deposit they took a month to complete the job. I almost lost a significant tax credit for the water heater due to their irresponsibility. Moreover, because they didn't completed the job on time, I was unable to conduct other energy efficiency upgrades before the end of the year, losing a significant amount of money in tax credits. 3. Installed the wrong water heater model. I called to confirm the water heater model prior giving the deposit. However, I noticed the mistake immediately after the installation. They installed a model that was about $300 cheaper and lacked one of the features I was specifically looking for. 4. They installed the exhaust/intake pipes in the wrong wall, despite having discussed this three times (including the day of the installation. I wanted the pipes towards the side of the house, so it would be covered by the landscaping. However, they installed it towards the back of the house on top of a basement window (that was meant to be converted into an egress window). After reflecting on this experience, I realized that Carrol & Sons used very generic terms in the contract's scope of work, followed by reassurances over the phone, and surprises/headaches later. Overall, they turned what was meant to be just another repair into a nightmare.

Just had the best service ever from E&E technician Steven…read more We have had issues since we had the house built in 2019. Steven was able to fix all issues with recommendations to improve the HAVC system. We are locked and loaded with this company for the future!!

Old heat pump failed. E & E arrived at 1 PM and gave me estimate to replace heat pump. The next…read moremorning the work crew arrived at 7:30 AM and by 2 PM the job was complete. Super fast service.

Zephyr performed a swap of our hot water heater for our home. The crew showed up on time, were…read moreexpeditious in getting the work done, and did a great job leaving the work area cleaned behind them. The company owner took the extra time to educate us on what we were buying, and spent some time showing us the condition of the related gas exhaust ducting and improvements they made. I highly recommend this company for their prompt response, professional work ethic and attention to detail.

These are the people you want working on your hvac system! They were kind, courteous and did a…read moreGREAT job. From the detailed estimate, to the execution of the job, they were fantastic to work with. Their attention to detail is what sets them apart from other local companies. I highly recommend them.

Last Monday (5/15/2017) Draft Electric and Plumbing installed a new furnace for my modular home. My…read morewife and I are very pleased with the results and the price ($1,265 installed). It is running very well, after struggling for two years. The previous HVAC company butchered ou old heater, shorted out the system, and charged us an arm and a leg for those services, and THEN wanted $2,400 for a new heater. John, who runs Draft Electric and Plumbing is 100% honest. He gives a fair price, and the work is excellent. I commend this HVAC place highly. Please, if you live in the Waynesboro, Stuarts Draft, Fishersville, Staunton area, call this company for your AC and heating problems.