I had an amazing experience with Sigora Solar. 4 months in and the panels work great !! Love Sigora and will be recommending them in the future ! read more

Our 4.5kw solar system has a feature that it reports the energy produced and used to a website through our home internet. Recently it has been sporadic in its reporting. I contacted the equipment tech at Enphase and he attempted to fix it to no avail. He told me to contact Sigora, the company from whom I bought the system. I called them 3x, and left my name and number to call me back. I also sent 6 emails asking for help. I was summarily ignored and have never heard back from them. It would appear they are no longer in business. read more

i have called left numerous messages emails no one calls back i am wondering why i am getting $ 500.00 electric bills from dominion now i was paying a lot less without solar panels read more

Our solar panels have not been working since December 5th. It is now January 15th, I called tech support, after several attempts I finally was able to spreak to a human being. I was told to watch a Utube video and reset my system. It did not work. I have tried calling back but I am still unable to speak with anyone, I have no idea when someone will be out to fix my system. I have had other issues with the service but did not feel compelled to write a review, but this so called service is a joke. I am still paying on my Solar panels and have to also pay the power company to supply the energy that the panels have stopped producing! Sigora Solar service does not really exist. read more

We apparently have entered our third rodeo with Sigora. About a year ago, a part malfunctioned. By the time we finally got it fixed, we had paid full cost for electricity for 4 months. After April's hailstorm, our contractor had difficulty getting Sigora to remove the panels for our roof replacement. The contractor hires a solar panel tech, but Sigora would not give permission to use him. Following the reinstallation, which took several more weeks to schedule, the system is again not working. With the first high electric bill, we assumed that it reflected the 3 or 4 weeks that the panels were off the house. When we received an even higher bill last week, we realized that the system is again not working. We have had no response to the calls we have placed and are about to seek an outside tech. If the service we have received reflects the Sogora warranty, it may not be worth having anyway. read more

The installation team damaged my roof during the process, when I addressed this with them their contractor said that my roof was rotten without looking at it, even though that prior to installation they send someone to "inspect" things to make sure that your home is a good fit. So i was left with a damaged roof that they refused to repair. The customer service team is ok at best with the best service i got was the energy audit team, do yourself a favor and get your solar panels from another company. read more

They're great until you need service. Customer Service is non existent.. We have begged and pleaded to receive the documents needed pay Sigora for the removal of our solar panels for our roof repair as a result of a tornado. Head of customer service has promised these documents and has not delivered. At this time she has gone silent and will not return any communications whatsoever. I have tried to find someone else in the company to speak with So I am making a 3.5 hour drive to their office to obtain the documents myself. And then I will drive 3.5 hours home. Are you ready to do this if you need their help? I cannot recommend. There is a reason why they have such a low Yelp rating. read more

Service support is horrible. In less than one month after installation, nine of the microinverters stopped working. It took over three weeks to get a tech out to identify they installed the connections wrong and fried the circuit. It's now going on two months with no resolution. I've emailed their service desk on multiple occasions with request for an update but haven't received a response other than an automation email. For the amount invested in installing solar panels, you would think they could provide better service. I do not recommend Singora Solar. read more

I cannot emphasize enough how incredibly disappointed I am with Sigora Solar. 1) We signed a contract at the end of April and were told 4-6 weeks til installation. We were so excited to be going solar! 2) In May, we received an automated email asking us to sign a revised contract agreeing to 25% less output. No personal email or explanation. It took nearly a week of emails to get an explanation about the error, and a forced, insincere apology. It turns out our sales rep, Sam, had made a massive error (presumably an honest mistake) in calculating the shade on our roof. As a result, our panels would produce 25% less electricity than what was stated in our contract. 3) We entered into a nearly 2 month re-negotiation of our contract due to emails that went unanswered for weeks. In the end, we wound up paying the same price for 12% less output than we were originally promised in our contract. We should have walked away at this time but stupidly persevered, thinking Sigora couldn't be any worse. Because the final design changed, our permits had to be re-issued, adding further delays. 4) Our panels were installed in August, 4 months after signing our contract. We were given inaccurate installation dates on first contact from Sigora, and it took many rounds of email and phone calls to actually schedule the installation. On installation day, a person from Dominion showed up and asked what he was supposed to do (I am not an electrician...that's your job?). I called Sigora and was told Dominion was not supposed to be there. I still don't know what happened. The rest of installation went surprisingly smoothly, aside from the electricians who were unmasked in my house until I asked them to please wear masks. 5) Our panels failed city inspection on two different counts, requiring two return trips from Sigora to fix the problems 6) Additionally, immediately after installation it was clear that 3 panels were not functioning properly and not reporting to monitoring system. When I reported this issue, I was scolded for having the system turned on (the installers left it turned on and I was following instructions for monitoring that I received in an email). 7) I was told the 3 panels would be scheduled for repair within 48 hours. 8) In mid-October, with our panels still not activated, I received a sales text message from Sigora trying to get me to buy solar panels from them. This company is so dysfunctional that they are trying to sell panels to existing unhappy customers. I replied to the text message and reached a sympathetic sales person who actually offered to help move our panels along. Thank you mystery salesperson at the other end of the text message! 9) Our panels were activated yesterday, almost 6 months to the day from when we signed our contract.. Surprise! The 3 panels still don't work. Supposedly they can be fixed now that the system is turned on (so much for 48 hours ... ) 10) Along the way, our "dedicated" Customer Service Rep was often unhelpful and uninformative. Multiple emails went unanswered or received completely unhelpful responses. 11) Sigora brags about their dashboard where you can see progress on your panels. In my experience, this dashboard rarely contained accurate or up to date information. I wouldn't recommend working with Sigora to anyone. They are incompetent at all levels of the operation. I hope the panels will perform as expected but it really was not worth the stress, anxiety, and frustration of working with them for the past 6 months. read more

Fantastic in every way. Couldn't be happier. Professional and utterly accommodating. Patient and informative, not at all pressuring.

Service after the sale is hit or miss. Original install the team was very attentive and timely. My inverter failed and I noticed the issue myself and reported it. It took weeks even though I got the part rma'd myself and it sat at my house waiting on the install. After the install had to address several more times that cellular midem wasnt working. Have had to reset it several times since. They are now telling customers who were told they would have 5 years if monitoring that they have to pay 730 to replace a 3g modem in the inverters because the cellular provider is dropping 3g. Back in 2019 a wifi and hardwired solution were available for these inverters but wasnt offered to customers. The kit is 100 less than what they are charging price yet they claim they are giving it at cost. So they are not offering any deal for their choice to install this outdated technology. All in all not good customer service. read more

One of their selling features was the possibility of the Duke rebate, and promises to guide us through the application process. They failed to file the Solar Rebate Rider application with Duke within the required 90 days (according to a phone conversation with Duke Energy about the issue, this is normally filed by the solar company) and failed to inform us they weren't filing it for whatever reason. As a result, we were unable to even apply for the Duke solar rebate which was, once again, one of the "selling features" of getting a solar installation from them. This was a sadly disappointing follow-through on their part. While the rebate isn't guaranteed, we weren't even able to apply because of this oversight. We haven't so much as gotten an explanation from them, and certainly nothing resembling an apology. read more

Solar panels were installed on our roof by Sigora on 29 June. An on-site decision by Sigora to change the panels' layout on the roof (the need for which was obvious in the initial panel layout drawing) required Sigora to seek a permit amendment from the County after the permit for the system had been approved by Albemarle County. As a result, the system was not scheduled for inspection by Albemarle County until 24 August. The inspection did occur as scheduled but the installation failed the inspection because of Sigora's failure to secure wires connecting the panels to each other with zip ties -- not a big deal (although multiple installed panels will need to be removed from their mounting racks in order to correct the issue) but as of 26 August no word from Sigora on when corrective action will be taken so that we can (hopefully) pass the next inspection and request the utility to allow us to operate the panels. Since the time from inspection approval to a go-ahead from the utility can take 30 days, we face having gone 90+ days after the initial installation on our roof until the solar system is activated and produces electricity. The attention to detail Sigora has displayed to date is very disappointing -- particularly given that this system costs in excess of $35K!!!!! read more

Once this company finally got in touch with us they have been fantastic. They must be really busy, which is great. The guys who installed our system were the absolute best. They have answered all our questions and have even come back to our house within an hour of our call with a question. They took care of a leak in our roof even though it wasn't from their installation. Very responsive. read more

In late fall of 2015, my partner and I signed up with Sigora Solar to have panels installed on our residential rooftop. From our very first meeting, we found that every single person with whom we worked was not only knowledgeable, but happy to educate us. They got all our questions answered - no matter how seemingly ignorant or technical!. And refreshingly, if someone didn't know the answer, he'd just admit it (instead of pretending to know) and then find out from someone who did! In fact, it was apparent from the beginning that the Sigora folks work together as a really tight team, each supporting one another to support us in the best way possible. The crew worked virtually non-stop to install a complex configuration of 21 panels (around skylights and a chimney) on our 45 roof, mostly in the pouring rain, and with an exemplary work ethic. Any kinks were ironed out along the way, the result being that we have now had our final inspection, and are happily monitoring our very own solar gain! It has been a wonderful experience dealing with our local Sigora team, and we have every confidence that they will continue to support us throughout the many years ahead. Thank you Sigora Solar! We definitely made the right decision, not only to go solar, but to do so with you! Rebecca & Peter (from Staunton, Virginia). read more

I called Sigora Solar back in April for a quote for my home in Staunton and they blew my mind with their knowledge and dedication to both solar and the customer. While I will note I did not go with a system due to my job relocation I was thoroughly impressed with what they provided me with. I was given an estimate that was very helpful with a lot of different information, they came out to my house for a visit, and they followed up with me but weren't pushy. read more