I had a Sila ductless system installed 3 years ago and it hasn't cooled my house sufficiently. I thought perhaps we needed coolant or our air wasn't circulating so I installed ceiling fans. When that didn't help I called Sila and they sent an engineer to remeasure the house to make sure I had a unit powerful enough to cool the house. The manager called me back the same day and said my home was on the border of two sizes. Since I had called previously and it seems other remedies did not work they decided I needed a bigger unit. They apologized and said that their warranty guaranteed my satisfaction!!!! I could not believe my ears! They will be here next week to install. I am so happy with Sila and their promise to all their customers to make things right!!! read more

Mike just completed an AC tune-up and did a great job. He arrived on time and was polite and courteous - he brought his own booties to not track dirt in the house which I thought was a nice touch. He did a thorough inspection and explained everything to me. There was no pressure or upselling. Highly recommended! read more

Mixed reviews for various reasons. Had extensive Mitusubishi HVAC system installed over one year ago (the saga has just ended now). Higher-priced than other estimates I had received, but took a chance on it because of Mitsubishi reputation. On the whole, the technicians who have installed and serviced the system have been courteous and knowledgeable. Very satisfied with the quality of the product. Getting there was another story. The installation took much longer than it should have. Everyone (Sila, Con Ed, the electrician referred by the salesman) had their foot in this mess to some degree. Apparently Sila caused a short somehow by crossing a wire. There was some miscommunication between the electrician and ConEd. Finally, when it appeared that the end was in sight, it took days and seemingly endless calls from the technicians to Mitsubishi tech support to rectify some diagnostic issues they couldn't figure out - only to be resolved when finally a technician concluded that there was a misconnected wire. So the system was finally up and running, more than a month later than it should have been. Fortunately, I am retired; otherwise there could have been some serious hardships. To the credit of Sila, when I expressed my misgivings, they offered me some compensation in the form of an extra year of their service agreement. Now, the saga begins with the visit from the salesman. He impressed as a personable, intelligent young man, and he is a veteran as well. He did make several visits to our home, and although he characterized himself as low-pressure and Sila as a "consultative" firm whereas a sale is never made without several visits, it was evident that he was becoming impatient. He did go down somewhat in price from the initial quote (whether or not he could have gone down more is uncertain). Ultimately, when I did agree to the deal, it almost seemed as if he couldn't have been in more of a rush to leave; he didn't immediately offer thanks and I had to extend my hand to shake his. But I'm always willing to give the benefit of the doubt; there is always the possibility of oversight. But the story doesn't end there. As far as the electrician that was referred by the salesman, he did not work for Sila and was not included in their price. In other words, he was hired independently by me. You may take this is a word of caution as you read this review further. But, not having experience with any local electrician, and assuming that the salesman (and company) had prior experience working together and could vouch for him, I went with the referral. At first, the guy seemed courteous and knowledgeable, and as far as I could tell, reasonably priced. Than I got hit with a surprise. I was told my electrical panel did not have enough room (to install the needed 240-volt line). It would cost me more than twice as much the original quoted price to have the new panel installed. I expressed my concerns to the salesman who referred me; he claimed these contingencies were written in the contract, and Sila bore no responsibility. The first part wasn't true, I suppose I had no argument with the second part. Although not very happy, I was perfectly willing to get past this for the sake of what I considered good will on both ends. Apparently, the salesman didn't think the same; he did not return any subsequent phone calls. Initially, I had requested that Sila put in for a building permit for the installation. They really dragged their heels on this one; they were supposed to apply for the permit prior to the installation. Almost cost me a penalty, but fortunately, the town waived it. And then I found out that in order to receive the building permit, the electrical work had to be certified. And then, conveneniently, the electrician became MIA! He would not return calls or texts from myself, or the company. The manager put me in contact with an electrician with whom, unlike the first guy, they had prior positive experience. I contacted him, he came to my home and inspected the work the first electrician had done. Upon looking underneath the electrical panel it turned out the first guy had done a completely illegitimate (and illegal) job ("bugged" the wires, in technical parlance). So to have this situation rectified, I would have to pay the new guy more than I paid the first guy. And then, in mid-stream, I found out that the installation manager had resigned (or, had been terminated), and I had to start over with another manager! He offered to pay half the cost for an electrican of my choice. Better than nothing, I guess. He said he understood my concerns, but, I bore some responsibility, because ultimately, I was free to go with any electrician I chose. Are they willing to stake their reputation on the fact that they would refer me to an unlicensed electrician (even if unwittingly)? Should I have trusted them, or done more careful vetting? Of course, hindsight's 20/20. You decide, folks. read more

Had issues with my electrician-installed Nest E. Called Nest directly and they suggested I call Sila. They were very professional and knew what to do. I had a complex oil heat system and very few people know how to connect a Nest to an oil heat system but Sila knew right away what to do. I'm using them for all my properties now. Ask for Mike as the technician. read more

Had the company install my central air system; then hired it to service my furnace. They made such a huge mess during installation that the owner came himself and offered a reimbursement of $1,000 and 2 free years of service. Then couple years ago when cleaning my furnace, the technician left the brushes in the furnace and lighted it ignited the brushes--then pulled them out--flaming setting off the alarms throwing ash all over. Lucky the house didn't burn down. This year I caught the same technician re-lighting the furnace with rolled up paper towels then blowing them out and laying them on the floor and surrounding carpet. (snapped a pic with the iPhone this time). Take a look! Glad house didn't ignite and no one killed. When I reported him this time Sila canceled my contract for heat and air for COMPLAINING TOO MUCH. The Gospel truth. read more

A couple of weeks after posting my review I was contacted by Sila's customer service department. They agreed that I was overcharged and refunded the $150 diagnostic fee. Sila is clearly trying hard to earn my business. I respect that. I'm raising my rating from 3 stars to 4. read more

Unreliable and unprofessional! We regret ever having hired this company to install a high velocity central air system in our home. Only after a small claims threat did they install the relay which operates the Hepa air filter connected to the central A/C. They first told us that it couldn't be done and that we'd have to go into the attic to turn it on manually each time! Incredible! They continually fail to show up for maintenance and service appointments, and then only appear after repeated calls from us. They have failed to change the air filter, failed to check for leaks, and failed to clean the coils. This company is a joke. Do not hire! read more

Had a problem with a freezing drain pipe from my boiler. They were fantastic. Carlos was prompt, courteous, patient, efficient and had a pleasant manner. Although it was late and very cold, he came in the evening to diagnose the problem. Made a temporary solution and came back in a day to make the permanent solution. read more

They were very professional and great service installers to 3 systems in my home in Bedford. I chose the company because they were the only ones who measured and calculated the heating and cooling. In a two hundred plus year old house the installation was seamless. I highly recommend. read more

I called Sila when we had an issue with our hot water heater. In summary: After initial hick ups, the work was performed well. Chris, their office manager, went out of his way to help! 1. Setting up appointment- Initially, it was a little difficult to set up my appointment in November, after Thanksgiving- with the folks at the desk not returning calls, or Andreas not being able to touch base to see if they work on my model with their servicemen or manager. Eventually, I escalated. After speaking with Chris at their office, he sorted issues out and sent out a serviceman, Yan. He asked me to put in a good review on yelp, but I thought I'd wait until the issue was resolved. 2. Service call- Yan was on time for the appointment. I was surprised that after he worked on my unit for 30 mins, he still did not read the name of the manufacturer, and was using another name for the unit. Anyways, he was polite and courteous, even if he did not seem to know what he was doing. 3. Follow up- A few hours later, Sila sent out an office worker to my house to make a sort of "sales-like" call. He introduced himself politely and said he would follow up. I think his name was Marcos. When he called a day later, he quoted me a very high number for the labor of the service ~$700. I knew that my part was under warranty, so only labor can be charged. However, the price quoted for labor so so high that I could put in a brand new system. I told him that I was very busy over the next month, and I would follow up, and to please not close my file with the hot water heater company. (Actually, I was leaving town for 1.5 months, and my home was unoccupied, and I did not want them to know.) However, he persisted in calling, and I told him to wait to order parts until Jan. I called the office 2-3x in Jan and left messages, but no one bothered to return calls. I thought may be it's the weather? Who knows? It seemed like November all over again. When I finally got through to Andreas, he tried, for more than a week, to try to figure out my case. Apparently, he is the service manager. I told him that Marcos was very familiar with my case, and was my case worker- but apparently, he was away. Again, lost to follow up. Now, I called again after a week, and Andreas said that he is up to speed on my case and wanted to charge me for parts and labor. Again, I told him to please check around with Marcos- my parts are under warranty. Now, Andreas checked and quoted me a quote for labor that was $550 higher at $1250 @ $300/hr for labor. I spoke to Rinnai and to exchange out my parts is less than 2 hours. I'm not sure why Sila wants to charge me 2+ times the labor. Anyways, I will follow up with Andreas and also call around other HVAC companies. After speaking to Chris, work was completed by Sila. read more

Rip off!! Big time. Serviced my HVAC unit and was told that I had a faulty voltage absorption unit. They charged me $199 to diagnose the problem and $378 for the actual unit + tax. Turns out that this voltage absorption unit is a capacitor which costs around $15-20 to buy on Amazon and typically 15 min or less to install. The fact that they call it a voltage absorption unit as opposed to a capacitor alone is extremely misleading. In addition, when I spoke to them initially, I was told that the $199 was diagnostic fee, but would also cover work done within the first 1/2hour. Overall works out to be about a 20 fold mark up on price of the capacitor. Crazy, wouldn't you think. Yet, after speaking directly with the company I was told this is what they charge. Seems like and extremely high mark up is an accepted practice for this company and likely extends to the other services/parts they provide. I would never use this company again. read more

We had our SpacePak AC System installed by Sila about 3 years ago. It is one of the best things we've done for the house (besides redoing out entire kitchen) in any case both getting the SpacePak and redoing the kitchen has drastically improved our quality of life. It's amazing how fast the system cools our 2500 sq ft house. There is a large filtered unit that sucks all of the humidity out of the air of the house and immediately you feel a difference. We keep our unit at around 78F when it is hot and the house feels awesome. I love how it dissipates the humidity and at night we can generally switch off the unit and just have ceiling fans on. As for SILA the company you couldn't ask for a better more professional company. From the beginning their attention to detail and customer service has been absolutely the best. They did a bang up job installing. We haven't had one problem in 3 years. Earlier in the summer when I panicked because the system wasn't turning on (first time using this year) I called them in a panic and left a message late at night. Of course then the unit turned on as soon as I hung up so I left another message saying it was actually fine. They still called me back minutes later just to make sure everything was cool. These guys are friendly pros and I know you would be happy with them. read more

On the evening of 1/4/2016, our boiler shut down. I frantically called 6 or 7 Heating and Cooling contractors to try to get someone to look at it that evening. Of all the places I called, Steve at Sila was the most helpful, trying to trouble shoot and isolate the problem. In the end, I had to shut down the furnace completely. The next day, Michael Torres from Sila came to the house on schedule. It turns out that the boiler tripped the circuit breaker, which he reset and proceeded to fire up the boiler. Could have been just that but he did some diagnosis and analysis to determine why this happened. He checked for potential harmful gas by products from the combustion and the wiring/electronics of the boiler to make sure nothing was over amping. These things passed the inspection without any problems. However, the most important and serious problem he discovered was the the flue/exhaust system was installed improperly, causing the flue gas to spill out of the draft hood. There was on a 5 in clearance when 14.5 in was required and Michael found the chimney completely obstructed. I am so glad he took the time to investigate thoroughly. He is a well-trained tech, detailed oriented, and methodical. He averted a potentially deadly issue! Their pricing was fair (not the cheapest) and the workmanship was super high quality. I felt it was good value and money well spent to stay safe and warm. I would highly recommend them - you'll find that their workmanship it worth paying for. read more

--- Dennis Diagnosed why my A/C wasn't working. He even showed me pictures of the problem. Dennis also told me how old my unit is. He arrived on time, put booties on his feet and went about his work. He is thorough and courteous. Without me asking, Dennis took the time, in the rain, to write down the serial numbers so that I would know how old my unit is. Dennis is much more informative and helpful than the guy from bruni campisi whom came yesterday --- read more

I have been using Sila for a couple of months now. I have found their technicians and customer service representatives to be delightful. And their prices have been the most reasonable in all my years of needing the assistance of an HVAC company; I wish I found them much sooner than I did. read more

The Techs Arrived On Time! Very Courteous, Diagnosed Problem in Minutes, Price Was Good To Fix! Thanks Elliot, Would Recommend, Westchester Ny read more

The technicians arrived exactly at our scheduled appointment time (even on a cold snowy morning) and were friendly, professional and thorough. We just moved in to our home 3 months ago and they answered all our of our questions about our boiler, hot water heater and chimney. Their maintenance check & chimney sealing ensures we are ready for this season. In addition they offered us great next steps on how to keep our home safe and warm for the future. Will definitely reach out to them again! read more

Amazing service, called this morning and got a same day appointment. Mike showed up and was awesome, even put on booties to protect the floor, great customer service !!! Will recommend!!! read more

I found SILVA Heating & Air Conditioning to be professional, courteous and timely. I had to call them over a weekend and a Technician quickly responded to my call unlike the other companies I tried to contact. The Silva Technician arrived at my house when he said he would arrive and was able to quickly diagnose and correct the problem.. I highly recommend this company.. read more

In January, 2016, my "former" boiler company (Sila), who I had been a loyal customer with for almost 10 years, had previously charged me $2100 to install a cheap Defender gas water heater (overcharged by $600) and wanted to gouge me again to install a sucky Weil McClain boiler (fool me once, it's on you, fool me twice... you know the rest). Not gonna happen! Sila originally wanted over $11K to install the boiler but dropped down to $8K after I did a little negotiating (3 other companies charged $8K). Sila eventually lost the deal because they wouldn't include the permit costs. When I called back a few months later for a summer install, Sila jacked the price another $1K, so I shopped around and found Bruni & Campisi. Bruni & Campisi were awesome. Their sales rep. explained that my current Burnham boiler was fine and should last another 5 - 7 years. B & C recommended that I have my boiler repaired by Sila (under it's current maintenance agreement) then sign up with B&C to perform the yearly maintenance. B & C's honesty won me over as a new customer. B&C's tech, arrived on time, was courteous and efficiently performed the required maintenance on the boiler. When my water heater started leaking (emergency), a Sila tech said the cost to install a new one should be around $800 - $1200. He also said that the service fee to assess the initial problem would be deducted from the installation cost if I used Sila. Sila then jacked the price to $2,300 and refused to deduct the $200 service fee after I had the water heater installed. After going back and forth with Sila, they finally deducted the service fee which brought the cost down to $2100. This is how they treat a loyal customer who has spent almost $4K in service agreement fees for a boiler. Sila lost a" once" loyal customer. I didn't need a new boiler. Also, Sila's maintenance agreement costs keep going higher then fluctuating from year to year. I'm not a happy camper! read more

We had an emergency (leak) noticed fairly late on a Friday night. We were going out of town late Saturday afternoon and had commitments in the morning, so there was a very small window to come to make a repair. We had never used Sila before, but they made it a priority to meet our time needs and be there to diagnose and repair our issue within the very limited time frame we had. Great service by Dennis, and I'd call them again. read more

Made appointment for general maintenance of 2 year old velocity system which was thousands to install. Tech told me that one of the parts was weak and needed replacing. I told him it seemed odd that after using the system for only about 6 months (2 summers) that it would need anything. But, I know things go bad. Now, I mentioned warranty but he would have none of that. I let him do the job to the tune of a whopping $400. I was really doubting that the system needed anything so started to do my research only to find out that the unit is under warranty for 5 years so this should have been covered. When I started to probe to try to recover what I felt was a rip-off job, I was told that a mistake was made, that they entered the wrong serial number for the machine. I was never even asked for the serial number to begin with. Trust your gut feeling and make sure to ponder a suggestion of any repair for expensive work. Get a second opinion. By the way it was a part that would retail for anywhere from $10 - $50 which means that I was charged around $350 for putting the part in the unit which took all of 5 minutes. The company did make good for the charge after numerous calls but will I ever call them again? NEVER. And, so sorry I had recommended them to anyone. Their loss on new business as I had recommended them since I was so pleased with the installation. read more

I was having a sporadic problem with one of my 15000BTU home air-conditioning units that is over ten years old. As expected, the AC unit was working perfectly when the Sila tech showed up. Fortunately, while the service tech Bruno was running diagnostic tests and while I was explaining the symptoms, the AC unit started acting up. Very logical and methodical, Bruno went through a comprehensive step-by-step investigation process, eliminating possible areas of the problem. Once the problem was discovered (a still functioning yet periodically failing electronic component), Bruno had all the spare parts in his truck and quickly resolved the problem. After the new electronic parts were installed, he re-cabled and tie-wrapped the wires neater than the original installation, and re-ran the diagnostics to insure the issue was fully resolved. My AC unit has been running like new and perfectly for over a week now without any issues. Bruno was highly professional, organized, thoughtful and knowledgeable... very impressed with the high quality of service. THANK YOU! read more