Very easy experience. I made an appointment specifying height and use case for a bike and they were prompt to match a couple of options. We were taken care of very well. read more

I donated a bike. They did a great job receiving it and giving me receipt. Great place to buy a used bike that they have refurbished.

I found a hard to find bicycle I had been searching for on their website. Gregg was great providing additional photos and information I had requested while and making sure I was comfortable with the online purchase process. Gregg additionally provided pictures of the boxed bike and drop off at shipping agent. The bike arrived as described and was packed professionally with care. For anyone looking to make a online purchase with having a bike shipped, I can attest from my experience that Silicon Valley Bike Exchange is a legitimate business and worth doing business with. A+++ read more

Silicon Valley Bicycle Exchange - Ritchey Breakaway Ti CX - Community Service/Non-Profit Near Me - Palo Alto, California

I donated a bicycle here recently. Bikes are the new toilet paper in our COVID times. Bike shops are sold out and ordering takes months. By donating I wanted to give someone some joy during these stressful times. The people are friendly and helpful. The volunteers were working on bicycles outside. It was well organized and efficient. They fix up the donated bikes for charity and children in need. Some used bikes are offered for sale. It's heartwarming to see these volunteers doing something nice for the community. Visit their website, donate a bike or volunteer your time by fixing bikes for others. read more

I found SVBE in 2020 in the middle of Covid - I'm very impressed with their operation and their ongoing commitment to the community. The team is super friendly and very welcoming. If you are at all interested in volunteering or learning about bikes there is no better place. read more

I love svbe. I buy all my parts from here. They do so many good things for the community. Andrew is a wealth of knowledge. I tell all my friends to go here read more

My team had such a great time volunteering here! Everything is well-organized, and the staff is so friendly, helpful, and knowledgeable. I was very impressed by their experience levels. It was really cool that we got to do charity work and learn some practical skills we can bring into our own lives. This group is definitely doing great things, and I'd highly recommend them. read more

A few weeks ago I bought a used vintage steel frame road bike from the Bicycle Exchange. It may not be the most high tech streamlined bike, but has been keeping me great company during the lockdown and nicely extends my range from neighborhood walks. It's also been quite fun to learn the different gear system. Pickup was easy, no hassle and there's a nice big parking lot to take a quick ride and ensure fit. read more

I have volunteered at SVBC Bicycle Exchange a few times this past year. I am not a bike specialist, and I always learn a lot on any of the work days. Along with that comes the satisfaction of having made something with my hands, and it's always great to know that someone will be able to ride safer and happier on a bike I fixed! I would highly recommend coming over for a weekend. The folks here are good at what they do and very helpful to help you learn. Also, the quality bar of the spruced up bikes is pretty high, so you learn the subtleties of fine tuning. An aside, they also sell some of the used bikes, and buying from them supports the charitable operation. read more

I volunteered here as part of their bicycle repair workshop day. As a first time volunteer, they throw you in the deep end of the pool with just a quick orientation and a handout and you start fixing bikes for charity or underprivileged children. But with more experienced people around you, you learn fast and can apply your wits to try to solve mechanical issues of the bike. Beforehand, I didn't even know how a bike really worked. After a few hours, that wasn't a problem anymore. You get down and dirty with the bike and the lubricant replacing or mending parts. The founders and experts were there helping us and QA'ing our bikes at the end. The volunteers come from all walks of life. The facilities are dingy since its the back of a car repair shop. They provide Costco pizza for $3 or you can bring your own lunch. The have a mechanic's fridge for your own food as well. Of all of my volunteer opportunities, this definitely was the most intellectually and hands-on experience I've had in a long while. read more

I found BikeX in 2018 and it has just been a joy ever since. At the time, BikeX was located on Leghorn street and although the site has change, the camaraderie and bike wrenching never did. I have learned so many things about bikes and met many wonderful people through volunteering. If you're looking for a great place to spend your time giving back while learning about bikes and meeting great people, this is the place for you! read more

Great services and pricing for a great cause. They even helped make a couple of quick mods to the bike I picked up!

I feel so lucky to have found a bike here! They happened to have the bike we were looking for in the right size which can't be found new (grip shifter hybrid bike). They also made a quick adjustment which really improved the comfort. The way they fix up bikes to give to the community and help train people to fix bikes is a wonderful community story. I loved the bike we got and supporting this organization. read more

I've been volunteering at SVBE for the past three years and find it's a super friendly, helpful crowd. The shop is well equipped to fix just about anything on the types of bikes we typically get for donations. This is the best place I know of to build confidence and get some mechanical experience. Bikes are perfect to learn mechanical service since they generally are pretty simple machines - the magic is in the phenomenal engineering/design. And SVBE is the perfect place to learn since the bikes are already broken, you have nothing to lose, and plenty of people around who can show you how to fix something the right way using the right tools (which SVBE has). Before you head over, find their web page and verify a "work day" is scheduled on their calendar. Bring a water bottle and $3 if you want to participate in the CostCo pizza run. It's a mixed crowd: a few teenagers, often with a parent, some stanford students, several SW/HW engineers, etc. You can always find someone to work with to make it more fun. NO ONE is paid to be there - it's 100% volunteer. We won't baby sit your kids or clean up after you. Keep that in mind, be patient, be helpful. ask questions and you'll get 1:1 bike repair training for free while doing something good for the local communities. read more

Bought a set of bike bags for a super price. When I arrived to pick them up, I bought more stuff in stock: helmet, tape, lock. Love the concept of this place--feels old school while fully up-to-date. Staff is friendly and knowledgable and seems like the spirit of the operation is to help make the world a bit better. I can support that! When I need a new-used bike (or other supplies), I'll be back. read more

Andrew was so professional and buttoned up! Definitely recommend for value and service plus the profits go to a great cause.

A wonderful place to buy a reconditioned, used bike. Also donate your time to learn how to repair bikes that are donated to homeless or other folks in need. Great service to the community! read more

The SV Bicycle Exchange is awesome!!! My son and I have volunteered there to work on and repair used bikes (all shapes and sizes). The crew is great and it's wonderful to help an organization in our community that recycles bikes and components. If you are in need of a gently used bicycle during this lock down or have one that you would like to donate, please check them out. It's a win/win!!! read more

This is by far the best place to buy a bike in the Bay Area. I purchased from them back in 2019 and again today. Both times, the customer service was excellent. The staff is extremely knowledgeable, kind, and makes sure you are 100% satisfied with your purchase. They are following COVID safety guidelines and I felt very safe picking up my bike. One thing to note is that they weren't responsive through the phone number listed on google, so I initially thought they were closed. However, I emailed them and they responded immediately; they even gave me an alternative number to reach them! So if you have any questions prior to purchasing a bike, I recommend emailing them. Thank you Silicon Valley Bike Exchange for a great experience! read more

Bought a bicycle here late last year and have been using it for several months. The price was amazing for the model, and it has been working perfectly for me! I absolutely LOVE my new bicycle, and I'm so happy I was able to get a refurbished bicycle from SVBE. The pick-up appointment was easy and very COVID-safe. Would absolutely donate and buy another bicycle from them! Thank you for my amazing new bike! read more

This is a great place to buy a bike! The experts know what they're talking about and the customer service and flexibility is awesome!

This is a great place for learning how to fix bikes, and to provide donated bikes to the community and help fight our climate crisis. The staff and volunteers are friendly and helpful. Tools, workbenches, and bike stands are provided. See https://bikex.org for how to volunteer. read more

I have been volunteering at the SVBC Bicycle Exchange for more than one year. I like to repair bicycles. Anyone can learn how to repair bicycles. The Bike exchange typically holds workshops every 2nd & 4th Saturday of the Month. I work with other volunteers from the community. People are nice and helpful, if you do not know how to repair bicycles. read more