This review is only for the service department. I dropped off my bike for a tune-up. The…read moretechnician there identified a worn out big chainring and rear cassette. A fair quote was provided and the repairs were made. My roadie now rides like new. Thanks guys!

I came in here to browse and this store is so huge. It has a large selection of bikes to choose…read morefrom and has biking apparel from helmets to gear.

Best service ever. Bryce.Felipe and Kionnue.(spelt wrong). Are Very Costumer service oriented. Went…read moreout of their way to make my day Great. I did not read the advertisement correctly. All my fault. But this Crew is exceptional. Can't wait to shop at Mikes PaloAlto again. You can sped money anywhere. I drive out of my way for their service(help). Thank you so much.

The customer service is nonexistent. The people at the front register are fine, but the service…read moredesk in the back needs some serious improvement. I took my bike in for service and proceeded to wait for 15 minutes for anyone to acknowledge our presence (there were 2 other people in line also being ignored). The 2 people behind the counter were working on bikes, but did not bother to look up at the line of customers. Eventually someone from the front noticed the line and yelled to the guys in back that they have customers waiting. One of them said ok, then proceeded to ignore us for another 10 minutes. I took my bike and went to Bike Connection on El Camino where I was in and out in 4 minutes. I don't know what happened to the others in line. They're still waiting for all I know. I won't be back.

I purchased a touring bike there 14 months ago. Just before a multi-month bike trip the inspection…read morerevealed that my rear rims were cracked due to manufacturing defect. The manufacturer did not have a replacement wheel ready in time for my trip. They ended up sending a replacement rim to the store instead. The bicycle outfitter guys then built up the wheel and replaced it on my bike for free. This was above and beyond what I was expecting, so many kudos for great service.

We have loved this bike shop for a long time - bought all our bikes there, and was motivated to…read morewrite our review after the Fantastic service from Hollister and the Team today. Thank you for saving our ride with your diagnosis and repair of Ruby! What a great shop!!

Lars is the man! Jericho, Dylan, Scott are so knowledgeable. Nowhere else that I would trust with…read moremy mountain bike specific needs!

Disappointed with management's attitude, despite good staff…read more My grandfather brought his bike here for a flat tire repair for the third time today. Our register employee, Wilson, was very nice and initially gave him a discount on the service. However, the SERVICE MANAGER, DYLAN, stepped in and completely reversed the discount. Dylan's excuse for charging the full $80 was that it isn't a mountain bike and they are a "performance shop"--a weak and dismissive justification to use on a returning senior customer. While employees like Wilson are great, management's lack of flexibility and poor attitude toward a loyal customer means we will be taking our business elsewhere.

The front fender of my electric bike was rubbing and I got to Walt's at opening last Saturday…read more The store was bright, clean and not busy yet. I was helped by a very knowledgeable guy named Andy. He put my bike up and had it sorted in 5 minutes. I then remembered I wanted a new side mirror. It was a bit tricky considering how my bike is set up, but in about 36 minutes my bike was ready ( I wandered over to Target and the farmers market) Overall a 10/10 experience.

This placed has saved me more than once when I needed a quick turn around!…read more Folks are very knowledgeable and let you know it with very friendly conversation. Sometimes when I'm in a hurry the prolonged monologue can be much but it's dobe with great neighborly concern.

Updated review, but same great experience at Sports Basement!…read more I went with my son to purchase a new bicycle and had a great experience. We went not completely sure which bike we wanted or the best fit. The staff working was very informative and spent a lot of time explaining options and tradeoffs. I appreciate they didn't just push us to the most expensive options. Rather, they took the time to understand his preferences and use for the bike and then made a few recommendations. They were very patient the entire time, letting him test ride multiple bikes until he found the perfect one. We had such a great experience that we went back to purchase a second bike later that evening!

I came in tonight looking for some shoes to replace a pair of uncomfortable Jordans. I was really…read morehappy with the selection of shoes but also I was thrilled with the friendly staff. Lula (hope I got that right) gave me a high five for putting a jacket back on the hanger. I'd been having a not so great day and it was a really spontaneous joyful event. Come here for the people and the wonderful sporting goods. I left with a pair of Brooks Ghost 17s and decided to buy the jacket I had hung back up. Couldn't be happier with the surprise 20% off for being a member too.

Gavin and Brandon are the best. I go to their Burlingame location a lot where Brandon helped me out…read morea lot was super happy to see him working in Palo Alto when I needed bike parts he's always super attentive and friendly to everyone. Gavin is super knowledgeable and super friendly so happy to see two great guys working at this location. I'm a big supporter of Summit Bicycles so far bought and serviced my bikes, helmets, cables, Wahoo computers from them. Love supporting my favorite local shop.

Came in with lots of questions about electric assist bikes, Danial (an employee) was super helpful…read moreand expertly fielded all my questions. This location rents bikes as well as lets you try bikes out before you buy one so you can get a feel for what works for you. I felt like the had a pretty good selection of road, mountain, cruiser, and electric bikes. Bottom line if you're looking for a place to buy a bike definitely stop by and check this place out

Best bicycle shop best bicycle shop superlative…read more beyond best a poem about a bicycle shop

Very easy experience. I made an appointment specifying…read moreheight and use case for a bike and they were prompt to match a couple of options. We were taken care of very well.

I've been bringing my bikes here for about 3-4 years now. I originally bought my kids' bikes here…read morewhen they were learning how to ride, and now I've come back to purchase e-bikes for them. They have a great variety to choose from. The only thing is you need to be patient, as it can take some time to get assistance--but the service is worth the wait.

I love coming to Bicycle Garage. The owner and the entire team are super helpful and kind (and very…read moreknowledgeable). I've been away from biking for a while since first coming here 20 years ago (to old location), and am really glad they're still here. Have had great experiences every time! They also have a huge selection of bikes and the purchase process is smooth. Reasonable pricing. Highly recommend!

I took my bicycle to Bicycle Express thinking I needed a new front tire. Eric quickly identified…read morethe issue and let me know I only needed a new tube, so the repair cost much less than I expected. They also cleaned up my rusty, greasy chain, and the bike looks great now. I've definitely found my go-to bike shop--highly recommend this place!

went in to get my breaks serviced, said it would take 1 hour and ended up waiting for 2 hours and…read more30 minuets. They started working on my bike an hour after I had already been their since they were just talking and not doing their job correctly highly suggest to not go.