Above and beyond incredible service. Luis is old school, he looks out for you and has your best…read moreinterests at heart. I went to Luis for screen repair bc my laptop fell onto the floor on the side and the screen cracked, and blacked out with dead pixels on the screen. Luis repaired it for me so fast with incredible turnaround time within days. List of why Luis goes above and beyond: 1. Cared about saving me money whenever possible and was very transparent about prices, talked me through details and options for replacement screens and gave pros and cons of each while comparing prices. He sent screenshots of prices and receipts as well as FedEx tracking. (As an aside, I mentioned I might Lyft to his place to send the laptop and he said 'don't do that, so expensive, take MUNI and save money!') 2. After receiving my laptop, he also saw my right speaker had bad sound (I've been meaning to get this fixed for a while and have been putting it off) and offered to fix it himself. He was going to do it for an additional $50 then later just charged me $25 bc the speaker he found wasn't "perfect" according to him but to me it sounds great haha. This saved me so much instead of going to Apple without warranty which would have been at least $200 bc from what I read, they usually insist on replacing the entire "top case" and not just single speakers. Wow, thanks Luis! 3. I am badly organized and don't maintain my storage well; when I went to pickup he gave me many tips on what to fix and how to free up more storage, then organized my desktop for me in front of me. Thanks Luis! His communication is also top notch, very fast response times, very detailed texts. He's absolutely fantastic. You are in good hands if you go to him.

Hate to write a negative review and truly confused by all the positive reviews. Luis was generally…read morekind but quick to anger, which was weird for me to have to manage/not walk on eggshells with him as part of his temperament and EXTREMELY FORGETFUL. He locked himself out immediately when I first met up with him with the keys on the bench we sat on inside and would repeat tons of information we already discussed and agreed on such as meeting time etc. His anger around why I wouldn't share my password felt unnecessary and seemed like he took it personally. These were already red flags and made me hesitate, but how he presented my problem felt like I needed help fast (water damage). This is all fine and I'm not judging him as a person (actually feel compassionate towards it), but these behaviors and unprofessionalism/difficulty working with him when I'm paying him and entrusting my $2.4k laptop to him is not something I should need to manage. He works out of his home as a solopreneur. His general navigation with the laptop when I went to get it was a strange mix similar to watching a somewhat computer illiterate elderly person navigate and be confused about how the external monitor/keyboard/etc connected and still worked/didnt work but have brief more clear glimpses/capabilities in repair in some cases and was insistent on driving/being the navigator slowly when I was simply trying to navigate so we could save his time. He was kind in trying to work with me since I did not want to share my password but again, it was somewhat tense due to this and I don't know how forgetful/careful he was during the work he actually did. This level of work needs a sort of clarity of mind and it did feel like I was working with an elderly person who wasn't clear all the time. Unfortunately he did the exact sort of cleaning method that permanently damaged my laptop further beyond repair (ultrasonic cleaning) and removes evidence of where the actual damaged parts are. He did not mention that this would potentially damage it further and also remove the possibility of fixing the board or I would not have agreed. This is an outdated technique and other shops said this did irreparable damage that made fixing the logic board impossible (they looked for a good 3 hrs). Luis actually convinced me that the logic board could not be repaired either way and the whole thing would need to be replaced if any part stopped working, so he lied about this directly. In fact he repeatedly emphasized that no one does any board repairs (completely made up fact) and cleaning was the only way to try else board replacement. He also did not test if my screen was damaged when this is a standard test at other shops and made it seem like it was not possible. The service basically rushed me to quickly get it more damaged. Luis called it a successful repair because the laptop still turned on and could be used with an external monitor (which was how it was before I sent it to him). That's not a success to me. I trusted his judgement and what he was sharing out of goodwill and regret it. Unfortunately I paid in cash and he would not refund me a single cent. Please do your due diligence of researching everything he says and probably/definitely go elsewhere. I am a v clear headed person unlike him, so he also remembers incorrectly (for example I did end up using icloud sync and he cant remember this, which is a random detail he mentioned for no reason). And I know for sure he mentioned that even Apple does not do microsoldering, to imply that no one does and on n on about this and how it doesn't work well. I paid $225 (which I had to bargain down from 250 because again to me my laptop still doesnt work) and had to get my logic board replaced elsewhere for $950 when it could've been a much cheaper fix. The other shops were surprised at how amateur the work was with sophisticated ai generated reports detailing the work. whatever rate of success he mentioned should not mean it actually makes things worse. pictures beforehand dont undo the damage of removing microcomponents washed away. There was no threat from my end, I just stated I would be sharing my real review (that I felt inclined to write even without any final hiccups) and this was after a lot of back and forth trying to reach any middle-ground with 0 offer to refund even a single cent, so what he replied with is completely inaccurate- he would have certainly not refunded me under any circumstances, not just cuz I mentioned a review ofc. Here it is, and I think I am a very fair reviewer. A discerning person can tell his reply only has deflection. Again, I am not judging him as a person but as a business owner I'm paying to be professional and dependable and accountable. That failed. Gaps are addressed by being accountable to damage you've done, not any other way. Accountability here is a refund and apology for the costly oversights. Do not work with this immature and forgetful person full of excuses.

I brought in my computer with a power cord problem. He sold me another which gave iut afterc3 uses…read more I brought it back and he threw me out! I doubt he stands by anything!

Absolutely terrific in terms of speed, service, and price (really resonable), and Don was…read moresuper-friendly. I'm so relieved I have a go-to now!

David did an amazing job saving my husband's computer. A week before my due date with our son, my…read morehusband spilled coffee on his laptop. I went to Apple and they told me it would be $1000 so we should just buy a new laptop. I thankfully then found Cosmic Computer on Google Maps and decided to seek another opinion. David was extremely kind and helpful- he took the computer apart and packaged it so I could take it home and air it out. He then put it back together, and it is working perfectly. We are extremely grateful, especially with our son's birth right around the corner. I'd highly recommend David.

Scammer. Used to bring my electronics here for several years, and all of a sudden the last laptop I…read morebrought to this place - I come back to pick it up and he tells me he returned it some company that called him and asked him to return this computer. None of this makes any sense. No notice of any kind, he did not call me to tell me this, no receipt or proof of anything! Just stole my laptop and lied about it. If you do bring anything to this place, ask for a receipt or some type of proof of drop off.

For anyone looking to upgrade their tech - I had an incredible experience with Love Haight computer…read moreabout two weeks ago. I came in with a virus-riddled 10+ year old MacBook Air and Azam provided excellent service and upgraded me to a refurbished MacBook Pro in pristine condition. He took care of transferring all of my personal files and data securely. The experience was highly affordable, the prices were fair, and all of my questions were answered. I know I can always return for further support, which is so reassuring. 100% recommend. As a nonprofit professional always looking to support my community, it is reassuring that places like Love Haight exist. This establishment cares about the community, offers person-to-person support, and supports people without a big budget (like me!) in upgrading their tech and working towards their missions. Beyond grateful!

Great experience! I don't even live in SF anymore, but will only get my computers here. Azam worked…read morewith me to find a great Macbook Pro at a great price. Thank you for your help and awesome service!! It feels great to get a refurbished laptop instead of buying something brand new.

The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

Atman is a straight up computer dude, my dell's ram burned up and replaced it with quality parts,…read moreold dell runs like new dell, decent price for fix

decades ago, brought many software programs, computer parts from them…read more dropped in to find a specific kind of software. found they don't carry it anymores at least they recommeded something i might have already. later found there are free downloads on line.....

Robin was great and so kind. Unfortunately, he wasn't able to fix my laptop and found that the…read moremotherboard wasn't working. The only negative with my experience was that he said it would take 2-3 days to diagnose, but it took about 8-9 days.

I found Robin by looking on Google for a laptop security expert with knowledge of facebook and with…read moregreat reviews near Richmond District of San Francisco. I want to report that I think I found him. Within a day after our contact, Robin came and spent a couple of hours during which he reviewed my laptop hardware and software, found a suspect entry point hackers probably used and removed it, improved system settings and security, and fixed a loosely connected battery, which greatly sped up the startup and shutdown. He explained every step he took. Which enabled me to remove the offensive messages the hackers left for my friends. Robin's fee was reasonable. I highly recommend him.