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    Capdata POS

    3.0 (2 reviews)
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    Best Buy - Pleasant Hill - To the original one

    Best Buy - Pleasant Hill

    2.5(728 reviews)
    0.3 mi
    $$

    Geek Squad review. Christy was outstanding. Dropped off a laptop for a family member who is not…read moretech savvy. Christy was extremely patient and helpful, both during drop off and pickup. Thank you for your professionalism!

    Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

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    Best Buy - Pleasant Hill - Wanted to rehome it but the technician took the parts

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    Wanted to rehome it but the technician took the parts

    Capdata POS - computers - Updated May 2026

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