Had a wonderful experience. Staff was friendly and professional from the time we arrived to when…read morewe left. Will definitely be coming back.

I witnessed a very disturbing interaction at this dentist office in Pearland, Texas. The front desk…read morestaff were extremely rude, passive aggressive, and unprofessional toward a mother who simply came in for her child's appointment. She was not greeted when she walked in, repeatedly asked for her phone number as if they couldn't understand her, and was never even properly checked in before they immediately started asking for $75 upfront. One of the women also kept telling her to move over while assisting another patient even though she was not in anyone's way. The entire interaction felt disrespectful, dismissive, and targeted. Instead of making parents and children feel welcomed, the atmosphere was uncomfortable and hostile. She even spoke with the owner afterward because the treatment was so unacceptable. No parent should be treated that way while trying to get care for their child. Based on what I witnessed, the front desk staff seriously need customer service training or to be replaced altogether.

I would be cautious about this dentist. They told me my son has multiple cavities in the back…read moreteeth. I will say the staff was extremely friendly and the he loved them all! But after getting quoted almost 2k for the work due to the laser not being covered by insurance I got a second opinion. The next dentist said they were not cavities and that X-rays were clear. Only discoloration where the sealant has come off. They mentioned he is more likely to get cavities due to the deep grooves and she could clean up the teeth and re seal them. 35$ later he's good to go! I'm sorry but our experience here was "0" stars.

If I could give zero stars, I absolutely would My son…read moredentist recommended us to this place to get the treatment. When we came , they didn't communicate to me about the bill , they just took my son and did what they want to do I have never paid for exams as our insurance cover everything. If they charge me extra, they should tell me before they take my son . I called to ask , the lady answered so rude . This place love to take all people money . NOT COMING BACK

We have been coming to Z Pediatric Dentistry for about 3 years now and we would never choose to go…read moreanywhere else! Everyone is always kind, caring, compassionate, and patient. Thank you Z for always making our trip to the dentist an enjoyable one.

I brought my 2-year-old son in for a consultation, and unfortunately, I was very disappointed with…read moreour experience. As a parent, especially with a child this young, I expected the dentist to take the time to clearly explain what was going on, what treatment was being recommended, and why. Instead, the entire appointment felt extremely rushed. I was told that my son has multiple cavities and that five teeth may need to be pulled, which is obviously very concerning to hear about a 2-year-old. However, I did not feel that the dentist took the time to thoroughly explain the situation, discuss the different treatment options, or help me understand what would be best for my child. When I asked questions, I felt like I was met with an attitude rather than patience and reassurance. When you're discussing potentially extracting several teeth from such a young child, parents deserve clear explanations, compassion, and the opportunity to ask questions without feeling rushed. I left the consultation feeling uncomfortable, uninformed, and disappointed with the lack of communication and bedside manner. I will definitely be seeking a second opinion before making any decisions regarding my son's dental treatment.

This was the best dental experience I have had so far! The dental assistant Del'Quanta was so funny…read moreand considerate, Dr. Jasek was very knowledgeable and explained everything in depth to me. TV's on the ceiling, nice waiting area, phenomenal experience all around. Thank you!

I recently discovered Kirby Smiles and was blown away by the level of care and service they…read moreprovide. They are truly redefining the dental experience--transforming what is often a dreaded visit into something that feels more like a relaxing dental spa. From the moment I walked in, I was warmly greeted by the front desk team and invited to relax in a cozy waiting area complete with comfortable seating, a TV, and complimentary coffee. It was clear right away that every detail of the experience is intentional. During my first visit, Dr. Hemann took the time to really listen, ask questions, and clearly explain my diagnosis and treatment plan. Her calm and caring approach immediately put me at ease. Kirby Smiles clearly understands the common fears and pain points associated with dental visits, and they go above and beyond to make the experience as comfortable and painless as possible. My hygienist, Stacey, was amazing! She made sure I was comfortable with a blanket, a pillow, and even a selection of movies to watch during my treatment. She walked me through every step of the process and even followed up with a call the next day to check on me--something I've never experienced before. The entire team is knowledgeable, patient, and great at explaining things in a way that's easy to understand. You truly feel like they're partnering with you in your dental care. I feel so blessed to have found Kirby Smiles--and I can't recommend them highly enough.

This happened about a year ago and I wasn't going to even bother with a review, but I really want…read moreparents to know the type of business they're dealing with as this will affect my child's entire future dental care. Our experience at this dental office started out fine, but things went downhill once my daughter was referred to get braces. Over the course of the year to year and a half that my daughter had her braces on, she started developing cavities. I understand that this can happen with kids who have braces because it's harder to clean underneath the brackets. What's unacceptable is that despite frequent visits and constant x-rays, this office completely failed to catch the extent of the problem. This office takes x-rays almost every time you come in. We were there regularly for six-month checkups and often even more frequently for cleanings because she had braces--sometimes every three months. After repeatedly reviewing x-rays, I was told my daughter had only three to four cavities. That turned out to be completely wrong. I eventually started looking at the x-ray images myself and could clearly see multiple areas of decay. Anyone who has ever seen a dental x-ray can spot cavities pretty easily. Concerned, I took my daughter to several other dentists for second, third, and even fourth opinions. Every single one of them showed me on the exact same x-rays that my daughter actually had over 20 cavities. Over 20. The most frustrating part is that the dentist took absolutely no responsibility. When I asked directly how something this serious could be missed, the response was essentially a shrug and a comment that "sometimes things get missed." Missing one or two is one thing. Missing twenty cavities, especially when you're taking x-rays almost every visit, is completely unacceptable. Because of this negligence, my daughter now has to go through extensive dental work that could have been addressed much earlier if the x-rays had been properly reviewed. I honestly should sue for negligence. Please do yourself a favor and think twice before bringing your child to this office--especially if they have braces and are at higher risk for cavities.

Office feels older and a little run down…read more I took both of my kids for cleanings. They took each kid back separately and had me sit in a waiting room. Keep in mind they are young- 7 and 6 years. My kids were scared having to go back without me. What really upset me was that they recommended a tooth pull, three crowns and a filling for my daughter and five crowns for my son. I never met the dentist. I am guessing that the dentist examined my kids after their cleaning but she never approached me, introdced herself or explained her exam or recommendations. This feels very wrong in a pediatric setting. The front desk staff told me this information while my daughter was crying. It was very unsettling hearing that my children needed this much work without hearing it from the dentist and being able to ask them questions. I listened to my gut and got a second opinion. New dentist said they each need two fillings and no crowns or teeth being pulled. That's a huge difference. For young kids who have a lifetime of dental appoitnments in the future, I want to create as little traumatic dental experiences as possible. Lesson I learned- listen to my gut and get a second opinion when something doesn't feel right. Warning to anyone going to this dentist who may need a lot of work. Don't let them take advantage of you. Also- they charge 25 dollars per patient to forward records. I imagine this is an effort to dissuade patients from transferring dentists. This also feels wrong as patients should have access to their records.

Dr. Nguyen was very thorough.. gave me different options for my dental plan. Office is beautiful…read more. state of the art equipment. Highly recommend.

Dr.Nguyen & his team are pretty awesome! After switching my insurance from DHMO to PPO, I was…read moredetermined to find a good dentist & stick with him or her. I'm happy I found Dr. Nguyen. I'm not a fan of pain, so I appreciate the extra numbing before every procedure. Unfortunately, I had a really bad root canal that started giving me problems before my first appointment, so I was worried Dr. Nguyen wouldn't help me until after my first visit. Thankfully, they prescribed me meds to help with the pain. Everyone is very knowledgeable & they make you feel like family from the moment you step foot in the door. The office is always clean and they have a cute and well-organized coffee station. After 1 root canal & 12 fillings - I know 12 is a lot - my teeth feel & look 10 times better. I'm excited that I finally found a dentist I'm happy with.

I don't normally do reviews, but ABC123 Pediatric dentistry really upset me and basically wasted my…read moretime. Back in July, my 15 year old daughter needed a sealant, the treatment plan had an $85 charge for sealant on one tooth; however, I knew my insurance covered it. They said it didn't. I called my insurance, spoke to a rep, and he said sealants are covered until their 16th birthday. He offered to call the office with me on the line, but the front desk person said the insurance coordinator wasn't there. They said they would send out a PRED that could take up to 2 weeks to come back. I followed up and they confirmed the sealant was covered. She had her appointment today for a cleaning and sealant, but the sealant was not done. My husband took them to the appointment, so when they came home and told me the sealant was not done, I asked why. They said the the assistant "forgot to do it" and they were sorry. They wanted to reschedule during a school day, and I said no. They came back and said that the sealant is not covered--AGAIN! This is not the first time they try to charge me for something that is covered. At this point, I just asked for the process to get a copy of the dental records, and we are moving on. I don't have time to do my job and the dental front desk's as well. I would look elsewhere for a pediatric dentist. Mine are at the age where they can go to a regular dentist, so that's what we will be doing.

Always have had great service and communication with the doctor and staff. They assist well with…read morefinancial breakdowns and payments.

My husband made my appointment so I just showed up, filled out paperwork and had my appointment. I…read morethought it was a weird location at first because it's such a busy strip center but the inside was quiet and professional. The wait was about 10 minutes to get my xrays done then I was taken to room for gum exam, then a 5 min wait to see Dr Patel (who was super friendly and helpful) then the benefits coordinator came in and allowed me to pay and schedule my next appointment in the room. Finally a short wait to see the hygienist (thorough, quick, friendly) who performed my cleaning and fluoride treatment. Overall I felt great about the experience. The proximity to my house and the overall organization and professionalism will bring me back here in six months for my next checkup.

Just called to reschedule my appointment this morning, this is the second time because there was…read moreanother incident last year where the front desk staff is extremely rude, unpleasant, and unprofessional. Dr. Patel is Great, but some of the front desk staff definitely need to be replaced. To have so much attitude over the phone for a simple reschedule is absolutely ridiculous and absurd. Ms. Vianca or Bianca if that's your name I hope your day gets better or please have a cup of coffee in the morning before you start dealing with patients, I'm sorry you do not like your job. Have a Great Day. Sidenote-the kids side is always Fabulous always a pleasant and great experience with them.

Great experience. Very friendly and professional staff. Top notch hygienest. Skilled and…read moreknowledgeable Dentists. I highly recommend.

Will not consider this dentist, services is bad. After getting my crown, it cause me to come 4…read moretimes as it keep falling off the temporarily crown. And end paying more out of pocket than projected.

When I walked in I immediately thought it smells good in here! The lobby decor is cute, modern and…read morewelcoming. Staff greeted me at the desk with a smile. Side bar: I recommend you fill out the patient forms sent to you via text/email link before your appointment. There was no additional paperwork to fill out at check in. Love that! My wait was very brief. Doctor Davis met me in the lobby and welcomed me back to the care areas. I was impressed! That was the first time a doctor has initially called me back. It's usually a tech. Nice! We then sat in a consult room to discuss my history, goals for my smile and immediate needs. She made me feel comfortable and eased any anxiety I had about getting dental work. I also had the pleasure of meeting Ms. Paulette and another hygienist who's name I can't recall at this time (forgive me). Both were very professional and made my visit comfortable. I loved how they all communicated with me about what they were doing, checked in on how I was feeling during care and provided time for questions. I couldn't be more pleased with the care I received today. I'm glad I was referred to this office!

Dr. Davis's office did not inform me that they had ended their contract with my insurance company…read more As a result, I was charged out-of-network rates without any transparency about why the costs were significantly higher. During my visit, Dr. Davis attempted to have an inexperienced technician handle the preparation for my crown, which could have led to serious errors in my dental work. Due to the lack of transparency and the subpar care I received, I would not recommend Dr. Davis to anyone seeking reliable dental treatment.