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    Silver Lake Water and Sewer District

    2.0 (5 reviews)
    Closed • 8:00 am - 4:30 pm

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    Kaizen Plumbing

    Kaizen Plumbing

    (11 reviews)

    I had a very difficult issue with a Kohler/Kallista shower valve--it was leaking, not easily…read moreaccessible due to tile, and the valve extension was the wrong length. Several plumbers tried and couldn't solve the problem. Kaizen Plumbing was different. Kajik, the technician, was able to properly diagnose the issue and come up with a solution that avoided tearing apart my bathroom. His attention to detail and problem-solving ability were impressive. This is the kind of company you want for complicated valve issues, especially in older or custom bathrooms. I now recommend them to family and friends without hesitation.

    Kaizen put a water heater in our HOA clubhouse. When a repair needed to be made we contacted them…read moreto get the warranty parts for us. They sent it to the wrong place and it took almost 3 months to get the repair done, the whole time we had no hot water. I called over and over and kept being told the manager was working on it. Then it went to an AI voicemail service. I went to their office and found it is a vacant office. I had someone else call and they answered for a while but still no part. Then she was sent to the AI voicemail- clearly dodging our calls. I finally had to call from a 3rd phone and they said they would overnight the part. Didn't happen. Two weeks and 3 calls later, they got the part, but charged us $532 where the part should have been under warranty. He said it was because he had to pay for the part that should have been free. If they had ordered the part to them in the first place that wouldn't have happened. I would have just gone with someone else, but the part had to be ordered by the company that ordered it apparently. They are having me send the payment to someone's home instead of an office. Clearly that's because they don't have one and why they didn't have the parts sent to them. Be wary!

    Advanced Underground Utility Locating - Water and power

    Advanced Underground Utility Locating

    (4 reviews)

    Advanced Underground Utility Locators really did a fantastic job on our project. Older houses in…read moreSeattle can be challenging and Chris from AAUL handled our location needs expertly. A question arose the day after their visit, and Chris responded in person and at no additional charge. Awesome ! I really admire any company that maintains such high standards of technology, expertise and caring customer service. M. Horan Seattle, WA.

    This is the first review I have ever written in my life, and I am truly thrilled to sing the…read morepraises of Kali with Advanced Underground Utility Locating. When I first reached out to Kali, he immediately told me he wanted to help save me money and carefully walked me through the next steps I should take. He spent a significant amount of time with me on the phone while I was dealing with what I thought was a major leak at my house. He explained what questions to ask, what the process would likely look like, and how to narrow down the source of the problem. Following Kali's guidance, I contacted a plumber to determine whether the leak was inside my house or between the house and the meter. The plumber confirmed it was somewhere inside the home, so I called Kali back the next day to schedule leak detection services. During our conversation, Kali asked me to send several pictures of the rooms, pipes, and layout of the home so he could think through the situation before coming out. As we were talking, I mentioned that I had a boiler system. After I sent him a picture, he asked if I noticed any visible dripping. I said no. He then asked me to turn off the water supply to the boiler and check the meter again. Sure enough, the leak was in the boiler system. Kali figured all of this out entirely over the phone because he took the time to truly think through how to help me. I was honestly shocked that he was able to identify the issue without even coming to the house. I truly think he is the "leak whisperer." What stood out most to me was not just his expertise, but his heart. He was thoughtful, patient, and genuinely trying to educate me so I would feel less stressed and more at ease during a difficult situation. I truly feel blessed to have crossed paths with Kali. It is rare to meet someone who is clearly not in their field simply for the money. Kali is there to help people during times of stress and uncertainty, and that compassion shines through in everything he does. Kali, I pray that all the blessings you give to others come back to you 100-fold. You are truly a blessing, and I pray God continues to protect and guide you. Thank you for using your talents and gifts for the good of others. Valorie Crout

    Complete Trenchless

    Complete Trenchless

    (22 reviews)

    Ballard

    Complete Trenchless's website looks impressive -- polished branding, glowing testimonials, and a…read morebadge claiming they're BBB-accredited with an A+ rating. But if you actually follow the BBB link on their own site, you'll find that they're not accredited and have an "F" rating with multiple unresolved complaints. That should have been my first red flag. The initial crew they sent out was friendly and seemed competent. They got the trenchless line replacement done, and the work passed inspection. But once Cesar, the owner, received his final payment -- before the job was fully completed -- he disappeared. Completely stopped answering calls, only occasionally responded to texts after I threatened escalation, and even then just sent vague promises like, "We'll come tomorrow." I got that same excuse five times over nearly three weeks. Each time, nobody ever showed up. Now I'm left with multiple open trenches in my yard, exposed pipe, and an increasingly frustrated right-of-way inspector who could hold me liable for the unfinished state of the project. The pictures attached show how they left my front yard (even their cones are still here). Cesar might underbid competitors to win your business, but this company is a total gamble. If you do take the risk, I strongly advise you never pay in full until every part of the work is completed and confirmed in writing. Otherwise, you may end up in the same frustrating and expensive situation we're now i

    Cesar and his team came out and replaced my main waterline. The job was done timely and I no…read morelonger have a failing main line, but when reconnecting the new line to the main house, they didn't reestablish the connection to my sprinkler system. I've called multiple times for them to come out, make the connection and complete the job, but my calls and text messages have gone unanswered. I now have to spend more money to find a different plumber to come out and do the job Completely Trenchless was paid to do.

    Done Right

    Done Right

    (168 reviews)

    I had a great experience with this company. They were very responsive, helpful, and professional…read morefrom the beginning. They responded quickly to my request, and clearly explained what was needed. I really appreciate their excellent customer service and would definitely recommend them to anyone looking for a reliable plumbing company.

    Done Right did a really great job of drilling a brand new, trenchless water line into our very…read morerocky, hilly landscaped yard. They used their boring machine to lay a new pipe under huge boulders, our lawn and our concrete pad. We appreciated the minimal disruption to our landscaping. We've had our new water line for a year and we've had zero issues. I appreciated that Done Right has their own machine for underground drilling and establishing new water mains. We have a brand new water line, we've had zero issues, and we are confident we will have no future issues. We had a miscommunication about who would secure the permit, but as soon as I brought it to Done Right's attention, Wendy and Steve took care of it immediately and we had an approved permit in a matter of a week. This company does a really professional, high-quality job and I would entrust my property to them in the future. In addition, I felt that their price was very, very reasonable. The cheapest option when it comes to plumbing is DEFINITELY NOT ALWAYS THE BEST OPTION! When it comes to plumbing, you want to make sure the job is done right. I recommend this company.

    Silver Lake Water and Sewer District - utilities - Updated September 2026

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