Haven is an inviting and warm environment. We got to meet the owner, Emilia, and chat her up about…read morethe history of her shop. As a family we travel all over the west to skate and BMX. Having seen the cost of products at a variety of shops, this place is competitive. Emilia knows her product and gave some suggestions we haven't thought about.

Great place, very safe with armed guards! Enjoyed my time, no injurias but have a great time.read more

I guys working Skate city were cool as hell. Not your stuck up skater dudes. They down to earth…read moreand knew what to look for with the problem with my son razor scooter. So if your looking to get repairs your scooter or need skates board or snow boarding stuff. Skate City Bitches!!! Rob

The shop is small, somewhat clean with an ok selection…read more Cashier with the "bad vibes" vest needs to work on his customer service skills. Didn't greet or ask if we needed help. Your better off shopping online.

Great selection of shirts, boards, and hardware. If you live in santa fe, or are just visiting the…read morearea stop by for some local skate merch, Damon was very nice.

Amazing service at this shop. I took my son in to get his first board set up and Damon was beyond…read morehelpful. The level of customer service he provided exceeded our expectations and we look forward to returning.

Amazing staff! Very knowledgeable and thorough…read more Incredibly kind. Efficient and thorough service. Great selection of items needed for a great ride. I am so glad I found this bike shop! So happy to be on the road again. Thank you so much, Tennyson and Rae!

ABSOLUTELY TOP-QUALITY MAINTENANCE…read more Early this year (2004) I bought a low-priced Trek Verve bicycle at a different (top-rated) bike shop in Santa Fe. They warned me that the tires were not the best, but I had three flats in just the few months I owned the bike. (I rode on somewhat older and bumpy pavement, never off road.) They ascribed the problem to a bad season for goat heads and sold me new tubes, with goop, for both tires. After one of the repaired tubes had my fourth flat, I asked friends for recommendations, and they referred me to Rob & Charlie's. Their expert Ray was a rank above, with a new diagnosis: The particular tires on my bike, he said, would let the tubes slip slightly on the rims, straining the valve stem and making micro holes in the tube near the stem, if not maintained above 60 PSI. While he was telling me this, he switched the tube with his bare hands in 5 minutes, and I was on my way. I got the bike home, eager to take a ride the next day, and checked with my hand pump that both tires were filled to 70 PSI. Yet when I went to ride the bike the next day, the front tire (the one Ray had fixed) had gone flat and leaked when I tried to pump it. So I called Ray, told him what had happened, and he told me to bring in the front wheel and tire (NOT the whole bike). He examined the new tube he had installed and found it defective. After examining another new tube of the same low-cost brand, and finding micro-leaks also near its stem, Ray upgraded me to a better-quality tube. Again, it took him less than five minutes. At my request, he also extracted the valve-grabbing part of my old Bontrager hand pump, cleaned it and fixed it before my eyes, again in less than five minutes. He charged me nothing for this second visit, the second, better new tube (with goop) or the pump fix, but apologized for my trouble. Ray is simply the best, most expert and quickest bike repair person I've ever encountered. In the future, I will take all my bike repairs to Ray, although I have great hopes that my "Bicycle from Hell," now with suitably pumped-up tires, will mend its ways.

They had a descent selection of camping gear. Unlike some other Dicks that just sell clothing.read more

The sales lady was helping me in the sunglasses section of the store when a customer interrupted…read moreour conversation to announce she wanted to make a purchase. My sales lady abandoned me without saying a word . Another sales person helped my sales lady to make the sale. I'm standing there wondering what just happened. Why does it take 2 sales people to ring up a fishing pole? I was put off to say the least. I bought my sunglasses somewhere else.

I went in to buy my son his first pair of football cleats. When I walked in there were 4 employees…read morestanding around the cash register talking. As I walked up I asked if they had cleats and the one talking could not stop for a second but another employee told me "they are back by the stairs". Didn't offer to help and just pointed. After looking around I left the store completely disgusted with their service. I was forced to return due to 2 other stores not having any in stock. I chose a pair of cleats and asked for football gloves. An employee tried to point in another direction and only agreed to show me when I asked if I could interrupt their conversation and have someone show me what gloves they had. Teen (or early 20s) employees should not be managed by another teen (or early 20s) individual. Learn what customer service is if you are going to be working retail. You are not paid to socialize! I would have rather spent my hard earned money elsewhere!

We went in to buy a pair of tennis shoes and a pair of hiking boots. We unloaded our granddaughter…read moreand went in in a hurry because my husband needed the restroom. As we walked in he asked the lady at the register where the restroom was, rudely, she replied, we do not have public restrooms, so we walked right back out, loaded the baby, and went home. We will never buy from Big 5 again. When we told our family members my son said he stopped shopping there for the exact same reason. To us it was more about not having a restroom accessible to customers but to get the rudeness as well was just that much more disappointing and upsetting. I will be sure to spread the experience.