Joe is truly one in a million. If it were up to me, I'd…read morecall him Dr Joe! He is a true genius and I would recommend anyone who has ANY vacuum issues, to call Joe. He is honest and hard working and importantly, he knows his craft. I wouldn't trust anyone else with my vacuums but Joe. Kudos to you Joe! You're the best of the best!

Joe is Fantastic. Beautiful Store and He found issues on my Vacuum that needed to be addressed. I…read morefound a new home for My Vacuum.

They quoted very fairly and were available to come rapidly, even accommodating my difficult…read moreschedule on short notice. The result was a very experienced, speedy appliance repair! I wouldn't think twice about where to go for my next repairs.

He was over to fix my dryer and hidden way deep in a drawer was cash thats now missing. Gave it 6…read moreweeks for it to "pop up" or "come clean" and nothing.

Called in to ask if they can fix our sewing machine that turned on but would not start. The call…read morewas answered by Mike who was great! He was helpful and very knowledgeable and our sewing machine got fixed quickly and at a very reasonable price. Thank you very much Mike and Ben. Unfortunately there was a slight miscommunication which delayed our machine from getting fixed by a week but please do not let that stop you from calling this place. They will definitely be able to help you out!

My Babylock sewing maching was in need of repair. I kept getting an error message each time I tried…read moreto sew. I googled the code, looked on youtube, cleaned my machine with no luck fixing the issue. There were limited repair places where I live, so when I drove to NY to visit my mother, I looked up a repair place near her. I read ABC's great reviews and called to see if my machine's issue could be fixed. Michael was very friendly and suggested I bring it in. He listened while I explained the issue and then went about testing the machine. He eventually diagnosed the problem. He made several calls to suppliers to track down the needed part. When he finally found it, he left me a message about its delivery time and when he thought the machine would be ready. I was thrilled when I told me that it was back working, cleaned, oiled- ready for pick up. Give Michael your business. He's runs a quality shop and knows his stuff!

Avoid these guys (Robert / Kooresh) like the plague, even if they offer to do it for $0! Pure…read moreincompetence couldn't fix fridge despite charging $1296. Then intentionally, maliciously, and negligently held onto a part they had insisted they had sent for repair, but never did. Didn't have a working fridge for over 9 weeks because of these shameless scammers! Never refunded my money. Ghosted me and ignored all calls and messages (see below for a few). I plan to sue them them as well as report them to all county/state govt resources. STAY AWAY FROM THESE CROOKS AT ALL COST. -- Your rep dropped off my fridge's computer board yesterday 3/19, 5 weeks after you pulled it on 2/14 to send it for repair. You did not send the board for repair as you had misrepresented multiple times in writing, but instead intentionally, maliciously, and negligently held onto it. I have paid you $1296 since your first visit on 1/12 for "repair" of my fridge that's been dead since then, and you have clearly failed to provide those repair services. I hereby demand a refund of $1296 no later than 3/22/24 5pm, before I pursue any/all legal remedies at my disposal both against Lightning Appliances and Cooling LLC and against you and Robert personally due to your intentional malicious negligent actions and your personal liability for them; such remedies including but not limited to the cost of repairs performed by a more honest & competent vendor, repair of the custom cabinetry damaged by your rep, and the pain/suffering my family and I have experienced living without this fridge for the past 9 weeks, largely due to your negligence. -- When Robert rang my doorbell just now, I expected him to hand me a check for a full refund of the $1296 that I have paid you for your non-repair of my fridge. But instead, he tried to justify and cover up for him/your intentional, malicious, and negligent actions, having intentionally kept my computer board in your possession from 2/14 thru 3/19. Today he claimed that he did actually send out the board for repair - but could not say when; then he changed his story and said "someone was holding on to it". On 3/19 he told me that he/you did not actually send the board to the repair vendor as an intentional act of retribution! Both those conversations are recorded. Your text message on 2/21 assured me that it "was sent already" and that was also a shameful misrepresentation and further evidence of your negligence. Again, you have charged me $1296 for repair services that you have failed to provide and have also damaged me beyond that due to your intentional, malicious, and negligent behavior, as I've previously advised you. Refunding the $1296 today would have been the wiser, and I think ultimately cheaper, path.I promise you that I will pursue any/all legal remedies at my disposal both against Lightning Appliances and Cooling LLC and against you and Robert personally due to your intentional malicious negligent actions and your personal liability for them; such remedies including but not limited to the cost of repairs performed by a more honest & competent vendor, repair of the custom cabinetry damaged by your rep, and the pain/suffering my family and I have experienced living without this fridge for the past 9 weeks, largely due to your negligence. And you'' learn that I usually keep my promises, unlike you and your rep.

If I can give you and Rob a 0 rating I would thats how bad you are!…read more Takes my money and not only didnt fix it but also broke another parts and cost me double to have another repair company fix your mistakes and also actually make a repair! They said whomever did this thing before us was a idiot! Refuses to give me my money back! Total scam artists! Discusting experience! Discusting scammer! Discusting person! I hope every one see this and dont make my mistake to thrust you scammer!

One word, integrity! Our custom panel ready fridge died (meaning that the kitchen cabinets are on…read morethe front of the fridge so it blends into the wall and does not look like a fridge, see picture. It's pulled out so not flush with cabinets, which would be its normal position when operating). Appliances manufacturers are no longer or currently making this type of fridge, in this size (due to covid). So we either had to buy something that was not authentically pleasing to the wife or try to repair our 15 year old fridge. After extensive research and consultation we decided to go with a repair. After assessing the issue, a broken compressor, Steven the owner of Magic outlined our options and gave us a reasonable quote. We moved forward with the repair. He spent over 7 hours, 3 visits to our home and tried to fix with several new compressors. After all this, he discovered that the fridge had more serious issues and needed an even bigger investment to repair, another $1000. Essentially the cooling coils were not working, which had caused the orginal compressor to seize. With this conclusion we were all very frustrated. His initial quote to repair was near $1000. Which was acceptable for fridge which has a replacement value in excess of $5000. After all his time, his labor and all the parts he purchased, he declined getting paid, even though we insisted he get paid something. We were insistent. However he declined. His honesty and integrity with this repair job is very impressive. Very few people in the trades, especially in NYC, would have walked away from this disaster without expecting to get paid. Steven is a first class businessman and a all around good human. The negatative reviews here do not add up. I would highly recommend him, his business and his employees (who have also done great work for me over the years) to anyone looking for referral for any type of appliance or AC repair. Magic is a good business. Sad more people are not so honest as Steven at Magic.

Came to fix my washing machine left washing machine was working but realized.a couple of days…read morelater I have to slam the door in order for machine to start cycle. Called them back thought reasonable request since they had just been here. They obviously did not want to come back told my husband to oder another part and he could do it himself. and for added bonus he knocked a piece of river rock I have on the walls for almost 20 years.. such a rush to get out.. had many people come into my house to fix things and never had anyone just damage something and leave me in worse shape than when I started :( live and learn.

Steve came by to work on my washing machine and dryer. He communicated well and arrived promptly…read more Upon looking at the washer, he diagnosed the problem as needing a new computer. Instead of doing the job himself, he encouraged me to call Maytag directly to see if I was under warranty. And sure enough, I was. I am very thankful to this man for saving me $500. If you need your appliance repaired, Steve is your go-to man! In addition to this, he repaired our old dryer and did it for a reasonable price.

One of the hardest things to find is someone who can install and repair appliances that is…read morereliable, does a good job, is trustworthy and communicates well. In the local area (I'm in western Nassau County), Steven's Appliance Repair is the only one I know that achieves all of these. I've learned over the years that installation services provided by companies that sell appliances a) try to do the fastest job possible (not the best job as they get paid by how many they do not how well they do them) and b) cannot do anything besides just plug in the appliance (if anything extra is needed, they will not or are not allowed to do it). Therefore, I prefer to hire someone to handle my appliance needs. I called about 10 different places - most were unavailable or unwilling to come to where I live. Steven's called me on the phone quickly and met me the same day. They clearly explained what I would need to complete the installation (including instructions for electrical work needed), purchased the necessary parts and within 2 days the job was all done. Coincidentally, my oven igniter stopped working shortly after this experience and I called Steven's and a day later I had a working oven. I will definitely rely on this business for all of my future appliance needs.

Thankfully... places like this still exist!! Recently I had gone on a run of bad luck with…read moreappliances snd other household items breaking pretty much weekly. Now maybe this is because I've been keeping the some appliances around since the early nineties? But who is to say? This particular week the appliance malfeasance happened to involved a broken clothes dryer. After using trial-and-error, some "mens intuition" (joke) and just mayhaps a tiny, bott of YouTube Ptemium (ok... a few videos) I was able to figure out that I needed a new dryer belt. Much to my dismay I KNEW this required a day trip to the ... Home Depot. Now... before I have to turn in my "guy card" I'd like to say... for the record... that I don't mind going to home depot but I DO mind going to Home Depot with the intention of buying one small item! I knew at some point I'd be led around by 2 or 3 people probably in 2 or 3 different directions and MAYBE they would have the belt for my ancient clothes drying machine. In this case... nope not in stock! I know it's hard to tell by my profile and my hip lingo.... but I'm actually 40 years old!!! ' That might be "check mate" for many 40 year olds, but because I'm still in touch with the youth... I knew to get on "Da Amazon" Even with my extensive knowledge of everything hip, including online shopping... I was unable to match the right part number and I could not be sure I'd be getting the right belt. As much as I'd wanted to give up at this point and hit the couch for some NAScar! But..... I was able to recover and stumble across of cross a very convenient and easy answer to my problems that had Already taken up a good part of my early afternoon. Trying to think back to what one once did when something... I was able to find the phone number for AFCO (old school, but works!!) After a 2 minute phone call with a very nice salesman I had learned that the store was 1 town over, they had the exact part needed in stock and they'd be open for a few more hours. (This left time for a mandatory White Castle excursion... But that is a horse for a different rodeo!)I must have passed by this exact location a 1000 times without ever noticing AFCO. was there. By looking at the lettering on the signs I could tell this location HAD been there my entire life, the store gave me a special nostalgic feeling it even shares its storefront with a travel agency!!! I felt as if I was walking back into my childhood as I walked in the door. Once inside AFCO I was greeted by a very nice and knowledgeable saleswomen, the very same from my earlyer phone call, who did remember speaking to me earlier and had my belt put aside Within 2 to 3 minutes I had paid for the belt and I was on my way with full confidence that I had exactly the part I needed to finish the job If I had known AFCO existed it would have been my first stop and will definitely be my first stop going forward... before the big box stores or the Wild Wild West of the internet! Sometimes the shopping giants cannot compare to the service, knowledge, and convenience you get from a mom and pop type of location.. Bonus Points -This location shares its door from with a travel agent which of course is a bit of A-blast from the past. -The saleswoman was very friendly and fully CoVid compliant as they had a table set up I front right when you enter -***Big bonus*** There was a very playful large dog in front with me while I waited!! So cute In Conclusion I must say I was very pleased with the service convenience and availability of AFCO.I recommend it to anyone who needs any kind of appliance repair as they seem very knowledgeable and helpful and although I hope not to break anything else anytime soon... I know that as soon as I do... I will be going directly to AFC0!

Called about service for my speed queen dryer (after hours) they returned my call promptly the next…read moremorning. Then told me they do not come to Merrick. Merrick is 8 miles away from Lynbrook. Wish I could tell you what the service was like but seems like they have enough business, and do not need anymore.

Mike is VERY reliable, knowledgeable, honest and reasonably priced. I never feel ripped off. I…read moreALWAYS contact him if I have any issues with my dishwasher or washing machine. I've been using his services for many years and will continue.

I called Mike over the weekend about my portable Giantex washer as it was not draining well. I left…read morehim a message, and he got back with me first thing on Monday! He said this particular washer is foreign and he is not able to work on it, so I said thats fine and proceeded to call other appliance repair shops. Everyone said the same thing "its foreign and they don't work on these particular washers" I was running out of places to call, and thought it would be better to buy a brand new washer. I get a call and its Mike! he actually calls me back, and at least try's to help me with my washer, and gives me a few things to try, and after speaking to him for a few minutes recommends another guy in Flushing. This is rare to find someone who actually cares, and takes the time out of there day to help you. Thank you Mike. I will definitely buy a whirlpool just so I can have you as my repair man in the future.