This is a second review. If my first one doesn't show then let me just say this is the second good experience. Where to begin. I work at a major hardware store chain and everyday, I witness the begrudging failure of the do-it-your-selfer on a regular basis. Thanks to a bygone era of shop classes and word working in public schools, a great many people think these old abilities equate to home improvement success. Well, it is not just older stubborn clients, but also you get YouTube educated folk that think a few videos or some passing knowledge on a blog will save the day. I admit I was also inflicted with this mentality. I thought I could reaffirm my manhood, get some real world experience and also enjoy the spirit of accomplishment by changing and fixing my shower. Fixing the handle was simple, and changing out the shower head was a snap...it was the faucet where the real drama began. Thinking I was strong, I started twisting the calcium infused faucet after a little grunting and elbow grease. I was strong all right....strong enough to twist the entire pipe off!!! This is the moment of truth for so many people. Two out of Three Ain't Bad is a great Meat Loaf song, but it is not a good situation to be in on a hot sweaty day with a work day coming up. I need a shower, I need this done correctly....I needed a plumber. So Silverado once again answered the call on a late afternoon. Much like the last time, I once again got the knowledgeable and efficient Tom Shaw. While my dogs were being bad hosts, I was thankful he came on such short notice. He quickly fixed the problem without a shred of indecisiveness. He brought only a few tools and that was all he needed. He was courteous, clean and capable. In no time I had a shower and the customers at my hardware store would not regret having to be downwind from me. The moral of the story....cut your losses when you can and learn from the mistakes. Trust me, spending an entire day or two on something a professional like Mr. Shaw can do in an hour is not self sufficiency. I've seen it first hand, it is not pretty and you can see the life being drained out of someone's face when they have gotten too deep to turn back and their pride will not allow them to pick up the phone and call a professional. Besides, I got two out of three without flooding my house. I will take the ugly win. I do want to say this...I miss the old toilet seat decals. Fin. read more

TAKE HOME MESSAGE 1. Hire Silverado ~ Jack Manning & Mathew Montanaro (GM) 2. Common things occur Commonly 3. Educate & Investigate the LEAK yourself location 1st 4. Good Plumber & Co.'s listens & hears the words of the customer 5. Demolition is the Last Option not the 1st NOW MY STORY Silverado is an excellent Plumbing Co. Both Jack Manning & Mathew (the GM) are valuable members to this Organization. I had a horrible leak in one of the bathrooms starting about 4 weeks ago where the marble changed to a copper color. I first called my commercial plumbing company first. A new Mgr came out & said it was a bad leak from the foundation and that he was going to call a leak-restoration company so they can schedule demolition. He did not do a through investigation at all. I have always believed Common things happen Commonly. I stood my ground & said "NO, you are not going to do that". Time passed and I kept saying that the leak was coming from the Toilet. You have to listen & hear the words of the customer. Then this week I called Silverado. Jack came out twice & was thorough & so nice. Mathew (GM) & Jack came to my rescue!! Mathew brought his lead detection equipment & said there is "no moving water in the foundation". Meaning "NO demolition". YEAH !! Mathew explained everything very nicely. Mathew located the problem to be the Toilet. He said the Tank was overflowing due to Poor installation. While Mathew did his thorough investigation, he quickly noticed water coming from the Handle. I asked "If it from overflow, could the water have gone behind the tank". Mathew said "YES". I looked behind the tank & VOILA!! The overflow water had eroded away the grout on the baseboard tile. That is how the water went under everything and did so much damage. Mathew fixed the Issue & checked all the toilets in the house. Thank you Jack & Mathew for saving the day & for being a great Team to work with. Best, Dr S read more

Plumbers and lawyers - never a good thing when you need either, right? I received an email alert from the water company that they suspected we had a leak. We ruled out irrigation, leaky toilet, leaky water heater, etc. - turning off each one individually still showed our meter doing more flip flops than a politician. I consulted all my favorite review sources and decided to call Silverado. I explained the situation over the phone and they sent Rodney out a few days later. He was prompt and patiently explained what he was checking, what he recommended, and why. He gave me a verbal ballpark number and said he'd get a formal estimate to me via email, which I received the next business day. I called to make my 50% deposit via phone and we were scheduled. They kept Rodney as my assigned pro, which I really appreciated. On the day of service, Rodney called when he was on the way and arrived promptly and on time. We briefly went over the plan again and I left him to it. He and his helper worked hard all day, even tolerating some nosey neighbors asking questions (seriously, who does that?!) It took the full day, as he predicted. When he was done he went over all that he did, things he replaced that might work a little differently than I was used to, etc. Per the bid, everything has a written 2 year warranty for extra peace of mind. Leak is fixed. Everything was as described - no surprises. I do wish the office staff was a little easier to work with (responsive to returning calls, leaving me on hold) and I feel like I had to wait longer for an opening than I would have preferred but maybe that's because I basically needed a full day's work. But that's all pretty minor stuff - the work was done and was done well. I definitely recommend them! read more

Called Silverado Rooter & Plumbing at 8:00am. and spoke to Angel, who was very professional and polite, I explained the problem I was having and she scheduled an appointment for between 10am and 2pm. (I ran emergency service for years and understand how hard it is to give an exact time, so I had no problem with the times.) She said they would call when on their way. I recieved a call from the tech who's name was Matt M. this was at 10:36am and he said he was about 30 minutes away. He got here at the time he said he would. He was very professional, polite and after I showed him the problem, he explained what he was going to do and proceeded to do his job. He was familiar with his equipment and was efficient. It is so refreshing to deal with a company that from first contact made me feel that I had a company who really understood customer service and plumbing! This is an old house 60's and does not have a "clean out" so Matt explained what he was going to do, so I understood what was going on. He "snaked 130 ft" and found the problem to be roots. He cleaned out the roots and explained what may happen in the future and what our options may be at that time, If we do have a problem in the future. One thing that I really appreciated was the fact that Matt took a short amount of time to explain the what, how, why of what he was doing. I'm very impressed with this company. A lot of companies out there could learn a lot from Silverado. The total cost was 140.00, I am very impressed and will use this company and will be comfortable recommending them to any one who needs a qualified plumber. I can hardly wait for any of my friends to have a plumbing problem so I can recommend this company. Thanks Silverado for a job well done! read more

Just moved into our home 2 weeks ago, and and the toilet backed up into the bathtub and a separated shower. Everytime you flushed the toilet it emptied into the shower and bathtub. Tried everything possible to no avail. Called Silverado Plumbing around 9:30 PM last night and spoke with a plumber on call who recommended that I wait until the morning to schedule an appointment. When the office opened at 9am (Saturday) they were able to accommodate my request and later today Tony Hall showed up, discussed the pricing and promptly evaluated what needed to be done. Tony was incredible efficient, polite and professional, and was able to clear the blockage in less than an hour. Having lived in Tucson for over 26 years, and now having relocated to Oro Valley, I have never had to contact a plumber for services. I can only say that my experience with Silverado Plumbing and Tony Hall gets 5 Stars and I would not hesitate to call them again for all of my plumbing needs. As a side note, when we purchased the home 2 weeks ago, the seller included a home warranty, and I scheduled an appointment. I was assigned a Plumbing Company who had absolutely terrible reviews, and promptly cancelled the service order and called Silverado Plumbing. Even though the service call was slightly more than I would have paid though the Home Warranty Program, I can now rest assured that the job was done correctly. Again, my hats off to Silverado Plumbing and especially Tony Hall. If you need plumbing services, do not hesitate to contact them for any and all of your plumbing needs. This company represents the top tier of the plumbing industry, and their service is extremely professional, prompt, and extremely affordable. read more

Had a Bad Water Leak, Chris & Silverado Got it Fixed Quick We saw the water bill go up and determined that the irrigation system was the likely issue. Irrigation person came Wed of last week and found and fixed 2 leaks. Using AquaHawk to monitor water use online on a 6 or so hour delay, it became obvious we needed a plumber late Thursday. Chris got the order Friday morning and by 1 pm was at the house. Both toilets also leaking but something else was wrong and the house shut off valve was not working properly. Chris was both professional and pleasant and explained he determined the main water line was leaking and needed to be replaced, along with the main shutoff valve and the one to the irrigation system. Of course, it was buried in dirt and also ran under the concrete drive. We are leasing the house, but all within 2 hours Chris diagnosed it, repaired the toilets and sent in the paperwork work to the landlords leasing agent, Northwest Property and Realty Mgmt. The job was estimated at 10 hrs, leasing agent got the owner's approval that Friday and Blue Flag marked it Monday. Chris was there bright and early Tuesday and explained what needed to happen and how he would minimize our time without water. Well, it rained almost all day Tuesday, sometimes forcing Chris to stop work for a time and to deal with mud and muck. Chris was still smiling, wet and muddy, but managed to finish on time. Everything was put back in place and cleaned up. Great work Chris and Silverado, we are sharing this with the leasing agents. And a shout out to the office staffs both places who coordinated everything and kept us well advised. read more

Being somewhat new to Tucson I decided to use Yelp to get estimates to re-pipe my newly purchased 73-year-old home. The water pressure was unsatisfactory due to old galvanized steel pipes that were likely rusting from the inside out as well as narrowing due to sediment build-up. My first estimate was from a reputable company and came in at $9400. My next estimate was from Silverado Plumbing. Rodney came in scoped the job and to my pleasant surprise gave me an estimate of $4300. HUGE difference! The choice was obvious. Rodney came with his helper Derek and called to let me know he was on his way. Both were professional and personable the entire job. I knew this was going to be a messy job and was informed as such. Twelve holes were needed to be cut out of my walls and ceilings to run the PEX flexible plastic piping throughout my small home. Everything was going as expected but the shower for some reason was barely putting out water pressure after re-piping it, (the main reason I decided to do the job)! It was a mystery for quite a while but Rodney persisted and finally figured out the problem and now I have awesome shower pressure as well as in my other faucets. Rodney definitely knows his stuff. He went above and beyond and even installed a new kitchen sink and faucet that I had purchased. He also accommodated a number of other little requests that I asked him to do without any pushback. I couldn't be happier with the result and would definitely call Silverado for any other plumbing needs I may encounter and should that happen I'll be asking for Rodney to do the job. Many Thanks to Rodney and Silverado Plumbing! read more

I highly recommend this plumbing service! They were the 3rd plumbing company I called in the morning, because of a metal plumbing snake that broke off while checking for a clog in a roof vent, and dropped down into my drain pipes. It was very stressful knowing that I had dropped 4 feet of metal cable into the system that could cause a bigger problem than I already had. The 1st company I called told me they were understaffed and couldn't get to me, and the 2nd one said over the phone that they would need to jackhammer my floor to get it out - which sounded extreme! When I called Silverado, they were very accommodating and said they'd have someone out that afternoon. Jack Manning came and was very reassuring that he could fix the problem. After looking at the situation, he didn't want to take a chance on fishing it out blindly, which could push it further down the drain or take much longer to retrieve, so he took the extra step of tracking down another truck that had a camera on it and then went and picked it up. He returned within an hour and I was extremely relieved that (despite how hard it is to grab onto a slippery metal cable, using the coiled end of another snake), after several tries he successfully removed the broken snake. Jack was very professional, reassuring and obviously skilled at his job! I really appreciated that he got to my problem that same day and the cost was very reasonable, with no extra "emergent service" fees added on. I will definitely be using them whenever I have a plumbing problem in the future! read more

I have lived in Tucson for 10 years now. Having a 1972 house means plenty of plumbing problems. I had hired two other companies, which initially seemed okay, but as the year went on their service degraded. On a whim, I called Silverado for a really bad clogged drain. They had an opening on the day I called and were professional, clean and the price was reasonable. Two weeks later, I was having my roof recoated and the roofers found a pipe leak from a water pump. They couldn't do anything until it was fixed. I called Silverado and they got someone there within the hour, so my roof job could continue as scheduled. Now 2015 and my son, a school teacher, was having hot water problems. Silverado worked around his schedule, relit the pilot once without charge, but stated that if it goes out again, there may be an equipment problem. Chandra (a very nice scheduler at Silverado) worked around my sons schedule and lengthy instructions on how to enter the gated community he lived in and scheduled Kasey to look at the issue again. Kasey, who had worked the two plumbing jobs at my home in 2014, was there promptly and diagnosed the problem-hot water heater was fine, but a $20 part was bad. All I could think was "How honest!!!" He also said that if the problem continues, he would refund the cost of the part and the service call and fix the larger problem. I am so glad I found this company, don't look anywhere else for a plumber, Silverado is the best!!!! read more

I work for a local commercial property management company and called Silverado Rooter & Plumbing a few Fridays ago. We have a plumber that we've used for years and he was unavailable due to his work vehicle being serviced. I called EIGHT. DIFFERENT. COMPANIES to try to get someone out to service a urinal that had flooded due to a faulty auto-flush stuck in the "on" position at one of our properties and everyone had the same, "it's Friday so we're busy but I *might* be able to get someone out after overtime kicks in at 5pm" response with a "really not my problem" attitude. Frustrating. Finally, I Yelp'd and came across SR&P who had 4.5*. NO SUPRISE WHY AFTER TALKING TO THEM! Chandra answered and was friendly & professional. They happened to have someone nearby and minutes later I got a call from Nick that they would be on site in 10min (AND HE ACTUALLY WAS!). They quickly assessed the problem and called within 20-30min letting me know they needed to run to get some parts (vendors are never this communicative with on off-site owner!) and ended up being able to repair what was needed on that urinal as well as another we'd previously had the same issue with. Since then we've used them for a few more projects and have dealt with Matt (wonderful) and Angel (fantastic). We couldn't be more pleased with their responsiveness, professional and friendly demeanor and performance. Will DEFINITELY continue to use them and certainly (and HIGHLY) recommend them! read more

Plumbing problems are always a bummer especially when your shower valve flies off and floods your bathroom and you have no water on Christmas. Even better when your sewer line backs up twice and you have sewage in your bathrooms. Happy New Year. I purchased a new home recently and have had tons of plumbing problems since. They went unresolved even after Silverado came out several times. I was pretty upset and didn't know what else to do about the issues. I went in to speak to the plumbing manager Karter and he was extremely thoughtful and helpful. He explained all of my bills to me and was patient given I was so distraught and upset. He even came out for 3 hours at no charge and researched the issues I was having. I appreciate Silverado and Karter going the extra mile to help me get to the bottom of the plumbing issues I am having. It gives me hope there are still good people in the world who care. Silverado came out several times after hours to respond to my plumbing catastrophes and were always very professional and helpful. One of the plumbers, Rudy even cleaned my front door as some of the sewage splashed on it. Overall I had a good experience, they were able to turn my bad experience into a better one and go above the call of duty to help me. Thank you! read more

After, the company I've received, I needed to submit this review. I met carter jones. And, I have never met a much nicer person doing this dirty job that he does! But, to make light of that...he has a extremely warm personality, and a great work ethnic to go along with it, too! I had the pleasure of having a terrible job I created upon myself, work out smooth with these guys. And, I wanted to Thank them in an exceptional way and I think this would do, it! Thanks, carter for the exceptional professionalism you seldom see, in this profession. You, take the cake and show customers, how it feels to be in good hands and how you love the job that you do! In, recognition to Maison Jones. I could not help to see, two committed persons, sharing a love for the job that they do. I discovered the prompt and immediate attention towards getting to my location to fix the problem that started around 9am. To, the panic I encountered, and to handling my requests with a fuss, to address all my concerns after the " work order, original requests! My kid's are happy with your services and hope everyone you encounter gets to witness the exceptional service you provide to each and every panic-ful customer. Keep Up the good, work...we'll be calling on you once again. For sure! read more

Sunday night at 6pm my wife and I got home from the hospital with our two-day-old daughter, to find that neither toilet in the home was draining. I started calling plumbers and it was looking dire. After a couple calls, I reached the answering service for Silverado and was told I would get a call back. "Great," I thought, "I'll just keep sitting around hoping someone will call me to fix our plumbing." But not more than three minutes later I got a call, and it was Jack Manning. He told me he could be to the house in 30 minutes, and I think he was there in less. He hopped up on the roof, snaked out the whole system, and had the plumbing good as new within another 30 minutes. He even checked all the drains in the home to make sure they were draining alright. He was friendly and professional despite being called to the other side of town on a Sunday evening. The quick response meant the world for our family. The price was a little higher than I would have liked, but it was what I expected given it was a Sunday night and he had to go on the roof. Five stars for Silverado and for Jack Manning. read more

If what you are looking for is quality work at a fair price, you need look no further! This is what is great about them: 1) Their technicians have no less than 10 yrs experience (most 15-20). 2) They do NOT charge a trip charge and in fact will give an estimate for free (which other company does that?? I was personally quoted $350 charge to diagnose my problem from Dean's plumbing and over $200 from two other companies!). 3) Quality work - in my case it was a head scratcher problem and they were there for 4 hours until they got it figured out. But most importantly, 4) They have the most fair pricing of any plumbing company in town in my opinion! I was charged less than $300 for a four hour call? And previously my friend got her clogged kitchen sink snaked and the whole call charge was under $100! Hello? Why would you call anyone else? If you own a mobile home like me, you have likely been price gouged by others in town. Look no further. This is the type of service, quality, and prices that our parents talked about in the 50's! I will never change companies now that I have found them. read more

I got back into Tucson at about 11:00pm after a day in Phoenix to find water all over my garage! I immediately turned off the cold water inlet valve to prevent any more water from entering my tank. I identified where my tank was leaking and googled "Water Heater Repair Tucson" and the first 24/7 number I saw as Silverado Rooter & Plumbing. I called them around 11:30pm and the call was answered immediately by Angel. I gave her a brief description of the problem and was told that a plumber would contact me back ASAP. With in 5 mins I was talking to Tom. Tom diagnosed the issue over the phone and told me we needed a new water heater... Ours was about 9 years old and met its life expectancy. He told me that Angel would contact me first thing in the morning to schedule the installation of a new water heater. At 8:00am I was talking to Angel again and she had Tom at my door at 9:00am! Super friendly, fast service! Great price too! Best yet... I had hot water by 11:30am! If you're having water heater issues... What are you waiting for? Call Silverado Rooter & Plumbing!!! read more

My ancient water heater had rusted out, and so there was water dripping onto the floor underneath it, seeping under the tile, and generally threatening to do really bad things! Eeeeek! I called A few different plumbers, and though it was not an emergency, Tom showed up within I think 15 minutes of my call? It was amazing! He walked around the whole house and we went through myriad options about possibly tying the plumbing together to obviate the need for two water heaters, as opposed to just putting a new one in, requirements/pros and cons of tanks and on demand water heaters, and ultimately we just decided to put a new one in that spot and figure all of the more intensive stuff out later. He and Jacob then showed up two days later with a brand new water heater, and they did an amazing job! They were wonderful and cleaned up after themselves delightfully and EVEN FIXED A SPIGOT IN THE FRONT OF MY HOUSE JUST BECAUSE THEY'RE THAT AWESOME! I have other plumbing stuff that has to be done, and I'm definitely calling them about it all in the future! read more

After trying to replace a cartridge in our shower (we had a leaky shower head), we discovered that our plumbing had fused after we broke the pipe trying to take the cartridge out. We had never used Silverado Rooter and Plumbing before and relied on yelp reviews when we chose to call them. As the water had to remain off until the repair was done, we were anxious for a tech to fix it quickly. Rodney Willis arrived incredibly quickly and was able to expertly repair the problem, as well as troubleshoot some other small plumbing issues throughout the house. He will now become our go-to plumber as we are impressed with his skill and his reasonable rates. The reason I was doing my own plumbing work in the first place was because I had called another company the previous week about the dripping, and was presented with such an unreasonable price that I turned to YouTube instructions instead of a plumber. I may still do that for small work, but will absolutely call Rodney for anything beyond my skill set, or to fix the next thing I break! Thanks Rodney! read more

Low Water pressure- My house is 5 years old and we were having low water pressure, so I inquired with a general plumbing contractor on the issue and he said my pressure reduction valve was bad. He wanted to order and replace it. I decided to contact a company instead of relying on this individual and I reached out to Silbadrado Rooter and Plumbing. From the initial phone call the evening before to the follow-up the next morning I could not be more pleased with the schedulers and their process. True professionals. Then, Jack Manning, the plumber showed up on time within the window promised. After telling him the previous guy's recommendation, Jack said let's do an adjustment first before you spend a lot of money on this considering your house is not that old. He made the adjustment and the pressure is perfect!!!!!!! I could not be happier and now I have a reliable plumber and I did not have to sell a Kidney! I will recommend anyone to SR&P and will use them as long as I live in Tucson! Thanks again Jack and the team at SR&P!!!!! read more

Let's start with the downside: they're not cheap. But the upsides are numerous. Like, first, they'll actually reply to a voicemail and you can get on the schedule and they show up to do the work, which, I mean, you'd hope that wouldn't be surprising, but among Tucson plumbers, it kinda is. The work they did was (as far as I can tell, meaning: water flows and nothing seems to be leaking, which are both big improvements over how it was) excellent. All of Sabastian, Anthony, Aaron, and, uh, I can't remember his name, but a skinny youngish guy, seemed to know what they were doing and got it done, even though the first set of work had a lot of complications (not their fault: I have 75-year-old cast iron plumbing, which is the real problem). This last visit Sabastian shot a video showing the work they did under the house and describing the layout of how everything connects down there, which was super helpful. I plan to keep using Silverado; hopefully after I get the cast iron stabilized I won't need them much or often. read more