We last minute needed a one way rental car from HP to the Twin Cities Metro, and luckily we were…read moreable to book one online at this Enterprise location. After I made the reservation, I called to confirm the cost (since there was no one-way fee). They saw my reservation right away and confirmed we were all good. When we showed up a couple days later for our reservation, the staff was helpful and kind - even made sure our model had AWD since it was supposed to snow on our drive back. They did a thorough job of assessing any marks before we left, and we were off. The car wasn't the most updated (no car-play), but it worked for what we needed it for! Smooth experience on our end.

I reserved a car months ago and a day before picking my car they told me they don't have a car…read moresimilar to the want I reserved. The choices they give you are horrible.

Stay away from Avis in highland park. I never thought to check out a car rental location for…read morereviews beforehand as Avis is a big company. However, this tiny location is a small franchise inside the highland park ford dealership. After reading the horrible reviews of this location, this now makes sense. The Chicago Avis location called me this morning (1 hour away) to say the car I reserved in Highland park was now there. I have no idea how a reservation I made in highland park ended up transferring to Chicago without my knowledge or request. I then immediately called highland park Avis to confirm my reservation and an angry desk clerk named Oscar answered, claiming I never had a reservation there (as I was looking at my confirmed reservation.. see picture) screamed at me hysterically refusing to help and hung up on me. So, I called back again and screamed and hung up on me again and all this was even before the location even opened. But it doesn't matter, he should've tried to help locate another large SUV since it was Oscar who canceled and transferred my reservation I had for over a month. I never knew that this could happen. But, before he hung up on me, I offered to send him a screenshot of my confirmed reservation and he refused to let me, so here it is on Yelp. Maybe somebody at Avis corporate will actually care and reach out to me. I was shocked at his unhinged response because he was the one who changed my reservation without my permission. I had planned to drive my son to school and now I have drive an hour away downtown Chicago (during the riots) to pick up a car and then wait in line for another 45 minutes. Oscar encouraged me to contact Avis corporate to file a complaint against him, as clearly this egomaniac angry desk clerk either did not see his job as a threat or he just hates his job and hopes to be fired. Someone who actually likes their job would do everything they could to help others. This clearly was not the case. I would like to point out how wonderful all the people (namely Yvette) were at Avis at 214 N. Clark St. in Chicago in trying their best to help me locate another car closer to me. Unfortunately there were none and I still had to go to Chicago but at least she tried to help.

I have had an excellent experience. Mo has been wonderful with helping me with car rental…read moreextensions while my vehicle is in the shop. It's a little difficult to find, but service is excellent and prices are very fair.

I would give a zero if I could. Stay away from this location. They overcharge outside Budget policy…read morein a vindictive manner. We have had 2.5 months of calls and headaches for our word against theirs on vehicle cleaning needs. STAY AWAY FROM THIS LOCATION!!

If i could give this place negative stars I would…read more I booked a reservation online using Apple Pay. You have to finish paying at the counter. As you know, Apple Pay changes the last 4 of the card. The clerk tries to finish the transaction and pay the balance using my PHYSICAL CARDS because they don't have tap to pay to finish the transaction. Since the apple pay numbers differ from the physical card (even though they're the same card), it declined & he did it so many times instead of calling his boss for help that it "flagged me" in the system and they couldn't rent to me for "security reasons". this was THEIR MISTAKE. i asked if i could cancel the reservation and rebook with a different, physical card so that it could be swiped at the machine & they said no. they said my name is flagged now bc it was declined bc they weren't aware of their inability to complete apple pay transactions. now it's the weekend, all rental places are closed & im stranded because of these imbeciles that work here. i call their manager and the fucker hangs up on me & instead of being apologetic for THEIR MISTAKES texts me smiley faces. absolutely stay away from Muhammad, the owner, and his employee who doesn't know how to do his job. shit ass company ran by a shit ass man.

Perfect party bus set-up, no notes! Great service, good driving, couldn't recommend it higher.read more

Fantastic driving and great experience. 10/10 would recommend. We had a safe and fun ride on the…read morehighway in Chicago.

I was able to sell my Ford Freestyle for more money thanks to the detail they provided, will be…read morecoming back!

Excellent, detailed my car after hours on short notice, reasonable prices, convenient, and great…read morecustomer service!