I had to come here to get a handicapped placard. The older woman with white hair thought being…read moredisabled was really funny for some reason. I told her that I sincerely hoped that she never had a life altering event such as a stroke.

The megatropolis of Poulsbo (population 7840 and counting ) is fortunate to have a licensing office…read morenear downtown. An added bonus of good hours, a candy bowl and friendly folks who actually seem to enjoy their jobs makes this a painless experience! Thank you! Bueno!

Love Helmets! Always take great care of us! Been going to them for 7 yrs!! Steve and Michael are…read moreawesome

Tried calling to set an appointment, no answer. Went in person to get a quote and they just wrote…read moredown my info and said they will call me back to get a quote and set an appointment. Never got a call back. Plus saw the garage and there were tools and hardware all over the floor. The most unprofessional Ive seen.

Had a great experience there. Excellent counter staff and knowledgeable techs. Prices are…read morereasonable.

We hired Countryside Repair to perform a pre-purchase inspection (PPI) on a diesel truck because we…read morelive out of state and wanted to avoid flying across the country for a vehicle with hidden problems. Brent seemed great... but what a joke.... Guess he is all talk. Even after kindly attempting to discuss our findings after the fact, I did not receive any response. The dealership kindly transported the truck to the shop. The following day, we received the inspection report. The only issues noted were worn shocks, a slightly hanging front brake caliper, and a recommendation to change the differential fluid. We specifically called to discuss the inspection and asked whether there were any other concerns. We were told it was a nice truck and that nothing significant was found. We even asked about engine issues and were told that scanning for codes and testing the coolant showed no concerns. Fortunately, we decided to fly out and inspect the truck ourselves before purchasing it. Within minutes of looking over the vehicle, we found multiple issues that were not mentioned anywhere in the inspection report - none of these items were observed in the PPI. * Recently replaced oil pan with obvious sealant visible * Active engine oil leak at the bellhousing area. * Recently replaced brake master cylinder and front calipers, suggesting an unresolved brake issue. * Large rodent nests and debris in both wheel well areas under the hood. * Extremely stiff steering that felt abnormal for a truck with only 69,000 miles. * Spongy brake pedal that traveled halfway to the floor before engaging. * Signs of additional repairs and modifications that were never documented. The oil leak alone was visible without putting the truck on a lift and should have been impossible to miss during a thorough inspection. I understand that no inspection is perfect and that mechanics can't predict every future problem. However, major visible issues such as an active oil leak, rodent nesting, brake concerns, and steering problems should have been identified and documented. These are exactly the types of issues buyers pay for a pre-purchase inspection to uncover. Had we trusted the report and purchased the truck sight unseen, we could have spent thousands of dollars transporting a vehicle that clearly had significant unresolved issues. The purpose of a PPI is to provide an independent assessment so buyers can make informed decisions. Based on our experience, this inspection fell far short of that standard. I cannot recommend this shop for ANY pre-purchase inspections. What a waste of money.

I've been holding off on writing a review of this dealer for reasons I'll explain below…read more We bought a 2018 Ford F250 from them on June 7th. The process was fine, CJ was our salesman and he was easy to deal with. We paid cash so didn't have any experience with the financing department. A week later the AC quit working, and the check engine light came on. It was running rough and jerking. We took it to our mechanic who said the code indicated a misfiring ignition coil. We were really frustrated and reached out to them. Yes, we knew we had bought a used vehicle and yes we declined the extended warranty. But to have this happen in one week didn't seem right. Jarret from their service department replied and asked us to bring it in. We did, they recharged the AC system and replaced the ignition coil at no charge. So far so good, the AC is working and the truck is running smoothly with no warning lights even after pulling a travel trailer to Ocean Shores and back. So I can recommend this dealer, they stood behind what they sold.

Have been customer for 10+ years. Since change of ownership the service reps suggest/encourage…read moreadditional services $$ needed at earlier mileage checkpoints..Checked with local dealerships regarding recommendations and have been told unnecessary until actual mileage warrants.

I have only gone there twice so far. Once for a "it's been a long time since it had been serviced…read morego through and do the 80,000 mile deal and whatever else needs it" They went through and did a bunch of small stuff and changed the serpentine belt (it was around 90,000 miles) bill was reasonable and they could have charged more or done some unneeded stuff and charged me for it. Later I had it towed in because it would not start, the fuel pump was bad, it had been making noise for almost a year, but had gotten louder in the past month. He was busy and had 2 guys out. Somehow they managed to get the part in and installed by the end of the day. Reasonable charge again. As far as being expensive, No they aren't getting your car fixed is expensive period. If you want good work it costs money. You have to send the guy a fax if you really want to get a hold of him.

Great company, great mechanics, owned by a great family. Always a pleasure to work with Fred and…read morehis team. If your looking for quality service you can count on, this is the place to call! Thank you to everyone at Island Center. Tim and Alison Cook Family Funeral Home

I used to trust them years ago, under a previous owner. I took my car in to them to get a new…read morebattery. The Manager/Customer Service person was a nasty jerk, and I have never been treated so terribly at a car servicing business! He quoted me $300 for a new battery, then when I went in to pick up the car, he marked it up $80 for no reason! I wasn't about to argue with him about the $80 markup, so I just payed it. They were not to be trusted. Lies, cheating and needlessly marking up prices! I swore never to go back there. 2 weeks ago I was driving by when I saw a crane taking down the original Hockett and Olsen sign and couldn't have been happier! This is what happens to devious unfair businesses and the place went under, cuz of the terrible service and cheating. What goes around comes around. No more nasty, aggressive, cheating manager guy!

Hockett and Olsen has been my reliable service provider for years. Today I got an alarm saying "low…read moreoil, turn off the engine." I was near Hockett and Olsen and stopped there. The person at the counter said they had no time for a top up and to take the car away. I live nearby so I asked if I could leave the car there until they had time to top it off. "No," he said. "We can refuse service to anyone." Take your car away! I asked if I could make an appointment for tomorrow or next week. He said "Get out!" For years I have taken my business to them. What happened?

Towed my daughter's car to the shop. We thought the core…read moreheater was bad. We estimated the cost at $2,000. They estimated $1,500 to $1.800. But needed to check it out first. Then called and said, "Oh it was only clogged hoses, we cleaned it up and fixed it". $675 which included a new battery, and they fixed the rear wiper fluid hose for free!!!! Fixing your vehicle for less than you expected is awesome. Finding an auto repair shop that's honest and helps their customers is priceless!

Best service shop ever! Our family has been taking our cars there for a long time, and they are the…read morebest. Bill, the manager, is fabulous. Super warm and fuzzy and easy to talk to. 10/10

Highly recommend Blue Canary. My old girl Carlani 2011 Q5…read moreEPC light came on , she wasn't feeling well, lucky for facebook .. ask for recommendations , Clint Ramsey posted he does Audis did my home work called Blue Canary first thing in the morning . They said to bring it in with no appointment , I was happy and one lucky first time client. They did a diagnostic first and let me know what was the problem then call me to let me know what was wrong and what needed to be done at the same time chk to update my oil change .. it was time for Carlani oil change.. he gave the price how much it was going to cost before they fix the problem. I was happy with the price and happy with the service. Save me gas and time to drive off island for my yearly service. Praise the Lord! Plenty Mahalo team Blue Canary, When Carlani falls apart again will go with Team blue Canary..

There was one major issue. I told the owner that I was going to be taking my car on a long road…read moretrip and I needed all the safety checks done, tires checked, oil changed etc etc. When I went to pick up the car I specifically asked him about the tires and he said they looked good. Part way on my trip the sidewall of one of the tires gave out. The tire repair shop was flabbergasted to find that my tires were 25 years old. I had absolutely no idea they were that old (I did not put the tires on the car, I bought it second hand). I was relying on Blue Canary to do the paid for safety checks for me. When I returned to Blue Canary and told the owner (manager?) what I had discovered he definitely did not act surprised, dismayed, or even apologetic. He said he doesn't typically check the age of the tires. Something that several tire experts I spoke to said should be one of the first things done! It is extremely fortunate that I did not end up in a serious accident. I definitely would never rely on his assurance that things were taken care of and safe. In addition to the subpar service related to tire safety I also paid a considerable sum of money to have my engine cleaned. It definitely was not cleaned (didn't look like it had been cleaned at all). A rodent deterrent pack had been put inside the hood.... A very EXPENSIVE rodent pack since it appears that was all my expensive "engine cleaning" involved. He did offer to re-clean it when I got back to town and he was willing to do so when I brought it back in. However when I started talking with him about the situation with the tires I got totally disgusted with his attitude and left. I will not be back. And if you are concerned about anything that could be related to safety I would be cautious having it serviced by Bainbridge Blue Canary.