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    Silvernail Car Care

    5.0 (2 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Silvernail Car Care

    Auto transmission repair

    Oil changes

    Routine automotive maintenance

    Transmission leak inspection

    Silvernail Car Care Photos

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    7 years ago

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    Engine & Transmission Exchange

    Engine & Transmission Exchange

    (35 reviews)

    I was referred to ETE by several people, one of whom is my father, who was a (now retired) mechanic…read moreby trade. Called to get the timing belt replaced on my Honda Pilot, but not before letting them know that I had received a lower quote elsewhere. Not only did they match that quote, but the communication was top notch, and they even followed up two months later to see how the car was running. I can tell you that Wilde Honda never did that. I will be going to ETE from now on. Very impressed with their customer service and level of expertise.

    I was experiencing transmission issues. Several people recommended ETE. I called the Waukesha…read morelocation. Voicemail. Left a message. They never called me. I called the location on S 27th St. They told me they don't make appointments. "Just drop off your vehicle and we'll get to it in a day or two." That was my first red flag. I dropped off my truck on Monday morning. I had not heard from them by Tues PM, so I called. They hadn't gotten to it yet. "We'll call you tomorrow." Wednesday, (day 3), still no call so I called them. They said their lead technician had already left for the day and would call me Thurs AM. Thurs AM....no call, so I called them. The STILL hadn't looked at the vehicle. They PROMISED they would test-drive it Friday and call me by noon. Noon came and went. No call. I called them. Voicemail. Finally, at 1:30 PM, I get a call. They test-drove it and said there was definitely a problem, (DUH, I knew that!) but their lead guy was gone for the weekend and didn't have a chance to look into it further. They graciously informed me that I could pick up my truck and bring it back Monday, and that I would not lose my place in line. I was already on my way to pick it up. When I got there, they asked if I planned to bring it back on Monday. I asked if they could promise me that they would get to it on Monday. They could not. Needless to say, I was irritated and incredulous. How can you run a business like this? They seemed to have no concept of the inconvenience it caused me not to have my vehicle for a FULL WEEK, and THEN, expect me to leave it with them AGAIN with no idea of when they would actually get to it! I wish they would have been honest and said they were too busy to get to it for a week or two. Instead, they worked everything to THEIR convenience instead of the customer's, and all I got was the run-around and excuses.

    Nelson's Automotive of Pewaukee - Audi that needs Valves Cleaned

    Nelson's Automotive of Pewaukee

    (11 reviews)

    Jim Nelson and his team at Nelson Automotive are top notch…read more New to the area I was looking for a reputable european auto specialist for VW service - an independent shop of experts. I interviewed a few by phone and Jim was my immediate choice just from a conversation. He inspected the car and gave a thorough explanation of problems, complete with the - "should fix", "can consider fixing" and the "lets wait on fixing, still some good life left" assessments. Exactly what I was looking for - confident, honest, and at a fair price. I highly recommend Nelson Automotive. You'll likely get Jim when you call!

    We needed our emissions tested on our vehicle. We chose Nelson's because it was close by and family…read moreowned. That was a *mistake*. The owner, Cindy, came up without wearing a mask. When asked about it, she stated "I don't need to do anything I don't want to." She then proceeded to get into OUR car WITHOUT a mask and do the emissions inspection. When confronted again about not wearing a mask when in an enclosed space in OUR personal car, the response was "I don't need to do anything I don't want to; the virus isn't airborne anyways." Obviously, that is factually incorrect, but I don't believe the owner cares. IF this business wants to conduct themselves in this manner, they should announce publicly "we don't respect you and will not wear masks". They are endangering the health, safety, wellbeing, and lives of others with these reckless actions - had we known this was their policy,, we would have taken our business elsewhere. Those that agree with the owners principles could still frequent the business, but those of us that believe the science should not be subjected to their ignorance. The state should also NOT be driving business (as an "approved" vehicle emissions inspection facility) to a facility that is FLOUTING the state's own mask mandate.

    Silvernail Car Care - autorepair - Updated June 2026

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