We were really looking forward to our ATV tour with Grand Adventures and showed up early for what…read morewe believed was our scheduled tour. Unfortunately, we had made an honest mistake and accidentally booked it for the following week--when we would no longer be in town. We immediately contacted the business while we were at the location, explained the situation, and asked about a refund or reschedule. We were told we could receive a refund minus a 7.5% fee--roughly $30--for "processing." When we kindly asked for a full refund, the staff member not only refused but claimed that because she had to be on the phone and "click a button," we had now cost the business money. She stood firm that no matter the situation, a 100% refund would not be given. It's one thing to have a policy. It's another to treat a customer's good faith mistake with zero flexibility and then blame the cost of customer service on them. We didn't use any equipment, take anyone else's spot, or cancel last minute--we simply misread the date and immediately tried to make it right. $30 is a small amount, but it speaks volumes about how this company handles honest errors. We will absolutely book with another adventure company next time we're in Winter Park--one that values people over rigid policy and doesn't treat a polite refund request like an inconvenience.

Had a great time super service! Everyone was very helpful . The tour was awesome stopping getting…read morepics in and enjoying the views spectacular! I would highly refer this company

The Evans. With or without a mustache. They're both fantastic and were dedicated to my problem…read morechild issue with my helmet and my comms. Evan (the manager) spent a good 45 minutes to an hour on a Saturday to make sure I walked out happy. love this place.

Came to check out Black Friday. Tires are never on sale. Sigh. We looked at the helmet accessories…read moreand boots. Lots of apparel sale items. Associates were helpful. So many ebikes now. All upfront for you to choose from. Good prices and selection on helmets. You can definitely find something for the motorcycle enthusiast in your life - from models of bikes for stocking stuffers to higher priced items such as motorcycle bags and apparel.

The product quality and price is amazing. Great leathers!…read more The guys that run the shop have got your back-whatever you need. This is the place for all of my motorcycle needs!

From the owner: Here at M 'n' C we offer a wide variety of motorcycle apparel, anything you need we have from…read moreleathers, patches, and helmets to gloves, shirts and accessories! We are also proud to be 1 of 2 BADASS Helmet dealers in Colorado! Our expert staff will get you into the gear you need for your next ride! Our prices cant be beat by anybody else around. We are your hometown motorcycle apparel and accessory store! Come see us today! M 'n' C Motorcycle Apparel & Accessories, Bringing the Rally Home!

Came here to grab some motorcycle gear. The staff is super welcoming and very knowledgeable. For…read morebeing downtown they store is a nice size and has tons to offer; helmets, jackets, pants, boots-- for both men & women. They also have some accessories; gloves, intercoms, protective gear, etc. One stop shop for all your moto stuff. Much recommended.

I bought a Cardo here and they offered to install it. Fabulous! They even asked me if it was okay…read moreif their new guy learned how to do it with my helmet. Even better! I'm genuinely impressed with the level of integrity these people have always had with me. As a female on a bike, I'm used to men looking at me like some dumb girl and taking advantage. These guys didn't talk to me like I was completely ignorant - until I found something I didn't know about and asked them to. - I've had the same type of experience every time I've purchased something, whether it was gloves, another helmet, visors etc. I'll keep making the drive from Watkins whenever I need something they sell just for this type of experience.

I went it with a problem with my Bluetooth headset not pairing with my phone. Brian spent almost an…read morehour trying every trick he could think of and even updating the firmware for me. Unfortunately nothing worked, but the service was top notch. I replaced with a new unit that Brian installed and made sure worked before I left. Customer service is always the most important product a business can offer.

They had what we were looking for. We thought of something else while were there and it really…read morethrew off the guy. He had no idea what we wanted, we wanted an oil container to store the oil in. Not just a drip pan, we had seen them at Autozone previously. They also didn't seem to know a lot about bikes saying that all the random lettering is so confusing now...

Very dependable shop goods service prices and mechanical skills. Works on domestic and imported…read morebikes.

I took in my Kawasaki Z400 for a tuneup and new tires. Not only did they get me in quickly, but…read morealso found several other issues that I didn't know I had. My bike has never ran better thanks to them! Very knowledgeable group of men working here! Thanks for the hard work and will definitely be returning.

Rented a bike to go hit some trails in Dillon…read more The store was big and clean and open. It was very easy to find. And the manager and staff were super friendly. Prices were definitely fair. The staff was very helpful with recommendations on picking places to go and check out. The prices on the bikes are dependent upon which type of bike you rent. Was super impressed and would definitely come back here again.

The absolute worst customer service I've ever experienced!!! Went in on 09dec around 4:30 and all…read morethe men working seemed annoyed to actually do their job and help a customer out. But the selection of inventory was good so at least they got that going for them.

The water from the water fountain here is crisp as fuck also Michael is super knowledgeable and…read moregreat at his job

I have been a member since 1971 and had several poor experiences at the REI in Dillon, Colorado…read more Came in to get new cross country ski boots and was ignored by a salesperson working with one customer. Another sales dept employee who was helping her put back downhill ski boots after about 5 minutes said he would get someone to assist. After waiting another 20 minutes we left and the saleswoman never even looked up or responded. I was a retail shoe salesman and you actually can go back and forth with two customers. Either crappy training or uncaring sales people.