Stepped up when I needed them to do so! I bought a lightly used Jeep wrangler from Groove Silverthorne. The GPS/Map system wasn't working so they replaced the radio. That one didn't work either, so they ordered a new radio. With all the supply chain and parts iddues I was planning on waiting a while for the new radio. After waiting many moths and enduring many unreturned phone calls, to a service rep that has since been fired, I fianlly got a new working radio and my wife is very happy. I called Mark, the GM, and he stepped up by making sure the radio was in stock and got me into service the very next week. I am glad to say that Ian and service team were great and got the job done when expected and done correctly. read more

Groove Chrysler Dodge Jeep Ram - Auto Repair Near Me - Silverthorne, Colorado

Just had a textbook, fantastic experience with the service team at Groove Jeep. We had driven our 2023 Jeep Grand Cherokee from Austin to Breckenridge but when we arrived we could suddenly hear clicking from the wheels when we turned the steering. Not wanting to drive these mountains with any doubt about the car I drove over to Groove to talk to them. I was met by Ryan at the Service Desk who took the time to come look at the noise and asked me some further questions. Super friendly and efficient (they were clearly busy). He quickly deciphered the problem and let me know they could take care of it. I waited in their lounge for an hour (fast wifi, great place to get some work done) and Ryan let me know that it was ready to roll and was all covered under warranty. I really couldn't make a suggestion on anything to improve here. Ryan went above and beyond to not only identify but get my problem solved in the absolute minimum amount of time. Great experience with the service team at Groove! read more

Horrible vehicle repair service. I have messaged them over 10 times and no answer. I have called three times and left voicemail. NOBODY HAS CALLED ME BACK! I live over 45 minutes from Silverthorne so it has been a struggle to get there when I don't have a car. Over two months they have had my car. They are so quick to charge over 8k and not have it fixed the first time, and now they have not answered. read more

Was very happy with Kenny the sales guy who sold me my Subaru. A month after purchase I went back to inquire about having a e trailer bike rack attached. The service mgr, quoted 300-350$. I returned at the end of summer with a coupon for free oil change and to have the bike rack attached. The service mgr asked if I had gotten a quote and I said yes. I dropped the car off and asked if I could have it back by 3 pm. He said no problem, how about 2 pm? At 2 I texted and asked for eta and pricing. He said 700-800$$. I said no thank you. Not what I was told previously. He called and asked why i did not want to pay it. I told him. He asked if the service should be stopped, I said yes. He then called back asking if it was about the cost and I said yes. He also said the cost included my oil change. I had to repeat that I gave him the coupon for the free oil change and we even joked about the free coupon and he said oh yea, I forgot. He then told me his service guy was mad at him because I stopped the work. He said the hitch would be 3 hrs and would not be done til the next day. I again said NO thank you, I need my car. I told my neighbor and he said the hitch was easy. I showed my neighbor the directions and he pointed out that the directions said it would take 45-60 to attatch.NOT 3 hours at $195 an hr. When I picked up the car the mgr looked at me, said "Sign here, your car is outside." And walked away. Very rude. Well, my 70 yr old neighbor attached the bike rack and it only took 40 minutes. WOW DID THEY TRY AND RIP ME OFF!! Don't plan to return there anytime soon. 3 hours??? $700 plus??? Bad service read more

I recently purchased a new Jeep Rubicon from Groove Auto in Silverthorne. I have purchased over 20 new cars in my life and this by far was the best experience I've ever had. The salesman Joe listened to everything that I had asked for and found me the perfect vehicle. When the vehicle arrived the seat colors were different than I anticipated. (my fault) Joe said no problem within a half hour he found me a new vehicle with the seat colors that I wanted and had the vehicle here within three hours. It is so refreshing to see that customer service is still important in a mountain town. You guys have a customer for life. Thanks for everything! Tim read more

Groove Chrysler Dodge Jeep Ram - Auto Repair Near Me - Silverthorne, Colorado

I have had previous bad experiences, with the service department I've read most recently was very impressed with the courtesy understanding and ability actor what I would essentially referred to as a botched repair job by a very highly recommended auto mechanic shop unable to do some thing that I had your choice but to pay for although it was not performed by the original mechanic shop. The gentleman by the name of Ed at the parts department was able to program my one module frustratingly so it was us easily see yeah I am extremely grateful that he was able to do so after being told that it was not able to be done or to not be there on by their original mechanic shop I just wanted to make clear that my jeep is currently being assessed and based on the final results I will update my review yet my appreciation for the original courtesy still stands read more

Arrived late in the area on Friday and steering got really sloppy, found my pitman nut was loose, and our family has been stranded here over the weekend trying to get back home, 1000 miles away. Was hoping that showing up when service opened, they'd be able to work me in or look at it as it's a major safety issue and the Jeep is nearly brand new (13k miles). Was told they only have one service person working and no free lift. Was willing to wait on it all day if needed, but was told I'd have to leave it and they may get to it within a week, appointments were out into the next month. I completely understand the issues with labor shortage, but one technician on staff when other shops have 3-5 in town, sounds like an issue with being able to retain talent or hire talent, or running a budget shop. Personally if I lived in the area, would really think hard about buying a Dodge, Jeep, Chrysler product here unless you want to travel hours away to have it serviced. My dealer back home has 10 techs on staff and can get people in same day or within a day or two (Kind of service you'd expect from a dealer). I can't speak to quality of work this shop can do, looking at other reviews, not so great. Again, just sharing my experience. If I was living in the area, I'd think twice about buying a Chrysler product if I had to have it serviced here. I stopped at the Ford dealer and they were willing to look at it within the same day if needed, they at least have 3 techs on staff. read more

I've bought two Jeep's from Groove and love their staff and service! I always take my cars to groove for oil changes, tire services or repairs and have never had an issue. They're always polite and upfront about everything. I highly recommend them! read more

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We were treated above & beyond. All of the Groove staff were extremely friendly & accommodating. We were stranded in the Target parking lot with a camper & a broken truck. They took care of us, made sure we had literally everything we needed & got us back on the road in record time. We got to know some of the guys very well in our short stay and look forward to future connections. We would highly recommend this business. read more

worst dealer ever. it took 2 hours and 3 disconnects to get an appt. I was told that a service advisor would have to look at the problem, despite me telling them another jeep dealer told me the seat bracket would have to be replaced. when I show up for my afternoon appt, I am informed that I have to leave it overnight and the problem will be addressed in the morning. wtf. if you have a morning appt, those are looked at after the previous days afternoon appt. wtf. the service advisor tells me the repair shop has to diagnose the problem, despite what the service appt lady informed me. nobody knows what the other is doin read more

UPDATE: The Groove manager sent me a 4 paragraph apology and thanked me for expressing the issues that he needed to fix. I still needed a front end alignment, and Groove picked up my Jeep, completed the work, and returned it to me the same day. Thank You! read more

DO NOT go here, I repeat DO NOT. I called for a test drive on a jeep and since it was on the pricey side the consultant told me they had to run my credit to TEST DRIVE the car once I was there, he did not mention anything on the phone which would've been helpful. I thought it was bs so I went to another dealership with the same price range and got the car I wanted nothing sketchy like this place. PLEASE save your time. read more

I own a 2019 Jeep Cherokee that I purchased from Groove in 2020. It was due an oil change, and it was making a weird noise in the front driver's side. I was at Groove to schedule an appointment for my subaru, so I popped over to the Jeep service side to make an appointment. After several minutes of standing around and no one there, I left. Went home and went online to schedule the appointment. Chose 2:15 as the time. I chose 'oil change' since that was the main concern and in the NOTES section wrote that the driver side front is making a horrible noise. Got an email confirming my appt, so I rescheduled my day and showed up a few minutes after 2pm. Drove in, Erica (I think) was sitting at her computer. I got out of my vehicle and walked over. She asked if she could help me and I told her I had a 2:15 appt. She walked around the vehicle, taking pictures and said something to effect that you're here for an oil change. I said yes, but the the front end was also making a noise and I'd like (as I put on the appt) to have it looked at. Played her a video of the noise so she could hear/see it. Without blinking an eye she told me they couldn't look at that, that all I had scheduled was an oil change (see cancellation notice below). I was puzzled and asked what the notes field was for, and she very politely told me that information does show up on her work pad, only on the big computer. She told me she'd tell 'them' to look at the website when I asked why my appointment was accepted if they couldn't do the work. She told me if I wanted, I could drop the car off some day next week for the whole day, and they'd try to work me in. I actually need my car, so leaving it for a full day in the hopes that they might figure a time slot to work me in is silly. I have now booked an appointment for next week in Denver. I love the line below about "we look forward to serving you in the future"...really? Cancellation notice below, showing I clearly mentioned the front end noise. APPOINTMENT DETAILS Confirmation Code: X054H8KSSS Date and Time: Jul 8, 2021 2:15:00 PM Vehicle: 2019 JEEP CHEROKEE VIN: zxxxxxx Advisor: Erica Lujan Requested Arrangement: Waiting while work is performed SELECTED SERVICES Maintenance Services: Change engine oil and engine oil filter Notes: * Driver side front making horrible sound We look forward to serving you in the future. Sincerely, Groove Subaru Chrysler Dodge Jeep Ram 171 W 9th St Silverthorne, Colorado 80498 (888) 340-0688 Website | Map to Dealer read more

I am very satisfied with my recent experiences at the Silverthorne Groove Chrysler Service Center. I have been in for service three separate times on completely different issues over the past several months and they have done a great job on making quality and timely repairs as well performing due diligence multi-point checks to alert and advise me on other issues that needed attention - whether immediately or at some future time. This advice was very helpful in assisting me to prioritize certain repairs given my current budgetary and financial constraints. In particular, Corie, the Service Manager, has been extremely helpful and responsive to all of my questions and has done a great job of identifying certain items that were covered under an extended warranty that I was previously unaware of. In the past, my experiences with the old management (formerly called Vista) have been generally 'OK', but my recent experiences with Groove have really made a strong impact, earning my trust and confidence regarding both their quality service capabilities and their admirable ethics. read more

I purchased oversized tires for my 2019 Jeep Wrangler. As it turned out, I needed a different rear gate mount than the one that came with my Jeep (installed cost at retail approx $1,100). Given that I had already purchased the tires, this dealership replaced my mount with the correct MOPAR mount and did not charge me. I thought paying cost would have been fair since I would have purchased the tires despite needing the new mount. They went beyond my expectations! I am blown away by this level of service. These guys are terrific. 5 stars are not enough! read more

Out of state and had a long drive ahead of me before I hit a pothole! Messed something up and I was experiencing the first death wobble in a stock jeep I've had 10+ years. They were very accommodating, honest, and empathetic! I highly recommend Phil! I felt very taken care of and reassured, and was able to ask questions without feeling rushed or dumb. read more

I've never left a bad review before but feel obligated to today. Our Durango broke down while on vacation. We got it diagnosed and ultimately had to take it to the dealership. We needed the radiator replaced. That's it. They have one mechanic (and one apprentice) working there and it would be at least two weeks before our car would be done. Two weeks.....Service center said they would rent a vehicle to us for $50 a day. After we talked to the parts center and after many many calls to other service centers we ultimately bought the radiator and took our car to Martin at Napa auto. He'll have it done in one day. We asked if we could rent that car, but they'll only rent it out if we were getting serviced there, even though we just dropped $600 on parts.... The customer service at Groove was absolutely terrible! We waited there for over two hours with crap service. If I could rate it a zero, I would. Go see the guys down the road on 13th street at Napa! read more

Corey the "manager" is unbelievably rude, not only to her employees but to customers as well. She took no responsibility for any of the mistakes Groove made, and there were many, she simply pointed fingers and blamed everyone else. The fact that this woman is in charge speaks volumes about this company and the value they put on customer satisfaction. read more

Can't get an appointment for a service on a transmission until mid-September. 6 weeks out for a transmission problem is ridiculous.

I was very impressed by the service that was provided by Mr. Kevin Sayler at Groove Silverthorne. I did not have an appointment, and was quoted the exact time it would take form my vehicle to be fixed. I also drove my car 200 miles that same day, and everything was running perfectly. Thank You Mr. Sayler and Groove Silverthorne for your professionalism and accuracy. read more

Kevin, Grace and Phil did a nice job. Very quick oil change on my Suburban

Walked in for a service question. They could not answer a simple question, then told me they would give me a call back. That was over a month ago. Now I'm I need of a tire repair and no one can answer their phones, including the managers. If I could give negative stars I would... stay away they don't want your business read more

April 2020 I turned in my leased Jeep, bought a new truck, and left. Had to move out of state for a new job since the pandemic shut down my job. Part of the agreement was I finish paying the remaining lease payments (which I did) and they take the jeep and return it to the bank. The dealership (Dan Blaise) never told the bank that they now had the car. It sat on their lot for over 6 months- They notified the dealership on October 7, 2020 (US bank gave me this information). That is 6 MONTHS after I turned in the vehicle!! Dan Blaise did all my paperwork for the truck, and was the main person I dealt with during this ordeal. He knew I had finished my payments in August, but US bank didn't know my lease was closed- it was because Groove never notified US bank that they had the Jeep!!! Now, a year later, this headache is still not over. HUGE end of lease bill gets mailed to me in February 2021!!! Almost $1000 of "excess wear and tear". I took extremely good care of that vehicle, so after discussing the details of it with US bank it was clear this excess wear and tear wasn't my doing. Dan Blaise appeared to try to help, but now he reads but doesn't respond to text messages, and will answer his phone and hang up right away. What kind of professional treats their customers like that?? Who knows what had been happening to my Jeep in all this time? More than half a year sitting on their lot. By the time the bank looked at it, it was NOT taken care of. DO NOT buy or lease a vehicle from this dealership. Anywhere else is better. Go to Denver if you have to. Unless Dan Blaise no longer works at Groove, then it might be okay. read more

Awesome people and place! Very high quality. Recently purchased a vehicle here and they made the process very quick and easy. My salesman "Kevin" was awesome, and at no point did I feel as if he was pushing me to purchase anything beyond what I was looking for. read more

Driving my Patriot over the pass, the temperature gauge went to the limit and I stopped in Silverthorne and was directed to Groove. Talk about divine intervention! The technician,Ed,figured out the issue,in the parking lot in 95 degree weather and sent me on my way with additional coolant. He was knowledgable,professional and kind! When I tried to pay,the office would not accept payment. They were just the nicest group! You guys are angels! Thank you so much! 5 stars! read more

I have tried calling this dealership 7 times in the last 2 weeks and have left 3 messages... I have recalls on my vehicle that need to get taken care of and no one has answered the phone nor has returned my phone calls for the messages I left... read more

The best customer service I've ever experienced, anywhere. My husband and I were on a cross country trip from Rhode Island when the check engine light came on in our 2018 Rubicon in Silverthorne. We're also moving and not only have all our belongings packed in the Jeep, we have deadlines to make in California. Initially we were told it would be at least three days to fix. When we pulled in, however, the manager Greg stepped in and told us he would help us right away. It turns out our throttle body was shot so they replaced it with a brand new one right on the spot. They knew that this would have been much more than a minor inconvenience for us, and would have cost us not only time but thousands of dollars if we were to wait. Greg knew they had the parts and the skills to help us out. Brian and a team of mechanics had us back on the road in under two hours. To top it off they got us lunch and even chew toys for our dogs while we waited. Phenomenal customer service thanks to Greg, Brian, Trevor, Tristan, Brett and everyone else that helped us out. read more

Erica, the crew and the service department were all exemplary. Excellent speed of service, quickly repaired and wonderful customer service. Couldn't be happier with my service here. read more

I am not a person who makes comments one way or the other online, but my recent experience with the entire Groove Auto Jeep team in Silverthorne surprised me in a good way. It has taken two years and a tremendous amount of help from the local Groove Jeep team. Many thanks to Brian the Master Mechanic and Jeff Zeiter the General Manager. I brought the situation to them and even though I did not buy the Jeep from their Dealership they treated me as if I did and stayed on the problem until fixed. Thank you again and I know Groove Auto Jeep is where l will buy and service my Jeeps going forward! I bought a new 2017 Jeep Wrangler from a Jeep Dealer (Bob Moore) in Tula, OK with 35" tires and a lift kit installed by 4Wheel Parts. It was not what I asked the dealership to install. I wanted the Mopar kit and a different set of rims and tires just like my 2014 Wrangler. I was assured it was just as good and I had to get back to Colorado. I brought the new Jeep back to Colorado where I live. In the first 10,000 miles I went through a set of tires rated for 45,000 and the Jeep ran feeling very lose. I called the dealer in Tulsa who told me to bring it back to 4Wheel Parts, so I took it to the one in Denver. Here's where it gets strange. The Denver shop could not find the lift kit or work I had installed accept the Halogen head lights and track bar I bought after the sale. Two days later they figured it out. The Tulsa dealer installed the lift kit from a Wrangler that was totaled in a tornado and never told me. 4Wheel Parts honored the warranty and fixed the lose feeling and replaced several parts. I got it back and it ran better but still didn't feel right or as good as my 2014 Wrangler. Sure enough I went through another set of tires in 12,000 miles again and it didn't feel right. I went to the local Big O'Tire who changed the tires. I explained to them what was going on. They said it is under warranty and I should be able to have the dealership inspect and repair it. I was not going to Tulsa, so I looked up dealers near Edwards, CO. I found two and choose Groove Auto Jeep in Silverthorne, CO. I described what was happening and had for the past year and half. The Service Manager introduced me to Brian the Jeep Master Mechanic. Brian explained to me the front end needed to be rebuilt and it was odd that it was in the condition it was with 25,000 miles on it. No, I had not taken it off road much due to way it felt. It took a few days to secure all the parts. Brian called me about three days later and said now that it was all apart, he found more damage which would require additional parts for the repairs. It took about 3 weeks. I got it back and it ran better for sure. The steering wheel was not bouncing, and it ran straight but still felt loose. He said it may be the lift kit. Jeep's is specially designed for better stability and tracking. My son took it to college for the next year. When he came home for the summer, I drove it and realized it needed another set of tires and it felt loose again. I called Jeep Corporate and explained the situation. I explained about the parts from the totaled Jeep that were installed and never disclosed when I bought the new Jeep. They reviewed the repair records and saw the work done. They asked what I was thinking it needed. I said all parts are factory/OEM accept the lift Kit. The Rep at Jeep Corporate said he will follow up with the Groove Jeep Dealer to see what they could do to correct the situation. It took a bit of time but after Corporate spoke with Groove Jeep and the master mechanic, they agreed to install a new Mopar lift kit which Corporate paid for the parts and labor. It runs well now. Regards, Grant read more

Worst service ever. they've had my truck 4 1/2 months and still haven't give me a diagnosis!! Don't take anything there for service!!

This review is overdue. The service at this place is consistently poor. They are ridiculously over priced. Their "customer service" staff always seems harried, overworked, stressed out and unhappy. Work almost never begins at the appointed time or even the appointed day. It's been this way for the last 5-10 years at least, regardless of who the current "manager" is. As a lifetime heavy equipment operator and truck driver (not to mention customer), I expect to have my input and concerns taken seriously. I should have the option to speak to the mechanic. Nope. I just talk to a rude person who not only has no hands on experience with my type of vehicle but also interrupts, overtalks and is so busy condescending, they don't even realize they're not understanding my concerns. Being one of the only Ram dealerships nearby I used to keep going back like someone trapped in a toxic relationship, thinking "This time they'll treat me right, I've spent so much money with them". Heavy duty trucks and their required services are pretty expensive! Nope. They almost never return voicemails, always keep my truck for more than a day (even for routine service with no unexpected diagnoses) and often don't do all the things they say they will (for the prices they charge I expect "i's" dotted and "t's" crossed). Why make an appointment for a day and time if my vehicle is going to sit, untouched for any period of time after the appointment time? Last year I made a service appointment a month in advance, drove an hour from my house only to be told my truck wouldn't be done for a week or more! No real apology given. No explanation for not calling to tell me until I was already on my and out of cell service. I rescheduled for a week or two later. Still took two days to get the service and recalls done (parts should've been ordered in advance, less than 8 hours labor) and the small stuff was skipped to get it back to me in time (a day late) because I needed the truck. To top it off, I was repeatedly reminded what a "favor" they'd done for me to turn it around in such a poor time frame... Apparently they'd forgotten about the part where they wasted my time driving an hour each way for my original appointment. Left a VM last week for a service appt which was never returned. That's OK because now I'm finally going to try a different dealership in Steamboat. At least they answer the phone and don't act rushed when you inform them of your vehicle's status, and can schedule you within a week. Vista/Groove has set the bar so low, I'm sure their quality of work can't be any worse either! read more

I bought a new Jeep from Groove and the entire deal was transacted over the phone. The salesman, Dan Blaise, took care of every detail big and small. I traveled several hundred miles to pick the vehicle up and it was exactly as Dan indicated in our conversations. Dan, Melinda, Neil and the entire crew at Groove could not have been more helpful and made the buying experience well worth the trip. I would recommend them highly any time you are in the market when looking to purchase a vehicle. read more

Absolutely horrible experience!! We have used this dealer for service of our Jeep Grand Cherokee for 10 years - shame on us!! In fairness, they are the only certified Jeep service in our area. We made an appointment for an oil change and to have a sensor for the tire pressure replaced and also noted that the check engine light was on which has been an ongoing problem that appears to be related to a faulty gas cap sensor that has not been able to be repaired. When we arrived for the appointment we were told it was solely for the oil change and that the other issues could not be addressed. What!! We waited for the oil change. The service person then advised us that they had found a leak from our engine but were not able to determine the cause as the person doing the oil change was solely allowed to change the oil - he couldn't even check the transmission fluid level!! We decided to see if we could make an appointment for the work that needed to be done including the cause of this leak and we would then rent a car. We made that appointment and brought the car in yesterday morning. We reviewed all that needed to addressed and were advised that we should be able to get the car back this afternoon or tomorrow morning. We advised them that it would be great to be more timely as we had a rental and rentals right now are very expensive. We heard nothing from the service department yesterday. I called this morning at around 9:30 to get an update. I actually got to speak to a live person for a minute but then he transferred my call and I left a message for a return call. At 11:30 I had not gotten a return call so tried again. This time I was placed in a queue but with an option to have a return call made to my number and I wouldn't lose my spot in line. I chose that option. Two hours later I had not received a return call so again tried to reach the service desk but again was placed in the queue so I hung up. Ultimately we drove over to the dealer (45 min drive) to actually get to speak to someone. The service person who we had been working with said that she didn't have the full quote yet but that there were several other issues found on our car. It was then apparent that they hadn't even looked at the car yesterday and were just then getting to it. I was very frustrated at this point and asked to speak to the manager. When the manager came out to speak to me it was apparent he was already angry with me and accused me of being abusive of his employee. I was dumbstruck!! I had voiced my displeasure about not getting a phone call since dropping off the car and not being able to get through throughout the entire day - it was now around 3 PM!! He basically advised us that he was made aware of us (my husband and me) when we brought the car in last week when we were not happy about the appointment not being for all of what we had requested. If this was so, it was never brought to our attention and we had no issues when we dropped off the car yesterday. Ultimately, he said that we could take our car and that they were not going to do the service because of the way we treated the employee. We voiced concerns about the car being safe to drive but this concern was pretty much ignored. The manager asked the service person if the car was okay to drive and she said yes. The concern of the engine leak was not considered! I will tell you that I never yelled, cursed, threatened anyone!!! I spoke in a stern voice that I was not happy with the manner in which we had been treated. I gather that this is not allowed!! There was never any recognition that maybe I had a right to be unhappy with the service - that the original appointment was not for what I requested. That I was not able to get to speak to anyone in regards to the status of the repair despite numerous phone calls. That the car sat for a day without being looked at which we certainly could have avoided if we had brought the car in today and also saved on a day of rental car payment. Needless to say, we have made a report to the national Jeep. We have made an appointment to have our car serviced elsewhere and we will never return to Groove!! Had the manager taken a moment - he would have noted that we have been a regular customer for 10 years! He could have also learned that we have owned four Jeeps over the past 25 years and expect to buy others in the future. Not from Groove!!!! He could have also asked me why I was upset as opposed to stating to me that I was in the wrong before even hearing my concerns. This has been my worse experience in dealing with any service provider ever!!! DO NOT GO TO THIS SERVICE CENTER!!!!! read more

Don in the parts department at the Groove Chrysler dealership went above and beyond for us. We were out-of-town travelers who experienced the Colorado blizzard of March 2019. We got stranded for 22 hours in our Dodge rental car trying to get to our destination and in the process lost a floor mat and ended up with chips in the paint due to the ice. We wanted to take care of everything before returning the vehicle to the rental plaxe. Don searched for a floor mat and even gave us the names and numbers of all nearby dealership for us to try to find a replacement mat. He personally fixed the chips in our paint for us with touch-up paint! He exhibited the best customer service we have ever experienced. As we were leaving we spoke to the General Manager Jeff to brag on Don's attention to our needs. The manager asked if Don was able to find us a floor mat, and we told him that he couldn't, but we had many places to call. He told us to wait a minute and went out to one of the demo cars and personally took the passenger side mat out and placed it in our rental car for absolutely no charge! It matched perfectly and we were overwhelmed with the generosity of both of these men. We just wanted to make sure that everyone knows how amazing the customer service is at the Groove Dealership! Everyone should have as great an experience as we did! -Kristen Faulk read more

I have nothing but wonderful complements going into groove today! I got in a last minute appointment to get my tires changed before the upcoming snowstorm! The customer service exceeded my expectations! I was so glad I was able to sit in the waiting room; had great conversations with the Groove team and made me feel like a local within this Summit County dealership! Realizing we have mutual friends and such a big world small circle experience! Bad news came when Kevin told me the lug nuts have been done wrong at other tire service places that my Jeep has been serviced at. Kevin came up to me and took me into the shop to show me not only what the problem was but found the solution to is as well! Rourke and Eric the two service technicians working on my car were absolutely wonderful and had great attitudes knowing that the job would take a longer than expecting but got my tires taken care of and me out the door day of- even with the problems that occurred! I will only be taking my car here to Groove here forward! read more

Nope. First time there I asked for a quote for ignition coil replacement, they insisted they needed a full multi hour car check scheduled just to get a quote. And they would not allow only 1 coil and needed to change all 6. I bought it myself for $20 and changed it in 10min, the other 5 coils have not acted up and it's been 2yrs. SECOND AND FINAL TIME I was in for an oil change, drove it home and car started smoking like crazy, turns out they did not tighten my engine coolant cap all the way and it all steamed out. I called to let them know my cap was not on and what happened, and the only thing they could do was say if I drive it back they could top off my coolant. Keep in mind - they asked me to drive my car with no coolant as their only solution! I got a ride and bought some, and the entire bottle went in it was so empty. No offer for refund or next oil change or tire rotation discounted or anything. read more