I've been seeing them after having trouble finding a provider here . Luckily they are close by and very accommodating. They are probably the most helpful and knowledgeable Doctors and Practitioners I have met. It is nice they have telehealth available and they are very professional and kind. Thank you Dr. So and all your staff! read more

Our experience was extremely disappointing. We scheduled an in-person appointment, but no one informed us in advance that it would actually be a virtual visit. Even worse, no one told us that the doctor was on vacation and would not be in the office. Just one minute before our scheduled appointment, after we had already arrived at the clinic, we received a Zoom link and were told the appointment would be online. This completely wasted our time and delayed our medical care. What made the experience even worse was the complete lack of communication and professionalism from the staff. Instead of apologizing or explaining the situation, the interactions felt dismissive and arrogant. If the doctor was unavailable, we should have been informed well in advance so we could reschedule or make other arrangements. This level of communication is simply unacceptable for a medical practice. I would not recommend this office based on our experience. read more

Had a physical exam and they ordered EKG on me which makes no sense since I did not complain of any chest pain. Such as waste of my time.

The nurse practitioner there, Eva, does not know how to listen to her patients. Probably one of the most important lesson/skills you need to learn in medical school/field, but unfortunately she does not have this skill. She was interrupting me constantly to offer her own idea/opion/and what I should do, without really acknowledging my feeling and offer the support that I needed. Go for Dr. Simon So he is much nicer and willing to listen. read more

Recently saw Dr. So for prostate issues. Not sure why he started talking about abdominal imaging test. Doesn't he know basic anatomy as a doctor?! read more

Dr So is a breath of fresh air in the search for reliable care. I had visited his office for the first time and the experience was swift, thoughtful, and thorough. Dr So was sincere, concise, and very understandable as he explained dietary restrictions that made so much sense in hindsight, it leaves me puzzled as to why healthcare professionals seemed to be so unhelpful regarding such simple solutions in the past. Dr So brought his laptop out and outlined certain diets that might work better for my digestion. Would highly recommend to anyone if they desire top tier medical care in central/southern OC. read more

I'd like to thank Dr.So for providing outstanding care. Appointments are always on time, prescriptions are handled without delay, and every visit is marked by compassion and attention to detail. The staff is friendly and helpful, creating a welcoming environment. The office is always spotless. Dr.So thank you for being such a reliable doctor. read more

Simon K So MD - Synergy Primary Care - Family Practice Near Me - Irvine, California

Very efficient and thorough visit. Doctor So is very knowledgeable. I'm pretty particular when it comes to care provider and was very satisfied with my positive experience here. The staff is friendly and there was almost no wait time. Lab draw was seamless and painless. Highly recommend! read more

Dr. So and his staff are the best. The office is extremely clean and very welcoming and fresh, the intake process was all online which was super convenient as well. The front desk staff and nurse were also very friendly and helpful, made the process as easy and relaxing as possible. I had recently switched my primary care physician as I didn't feel I was getting the progress or attention addressing my health concerns at my previous dr. Only after one visit to Synergy Primary Care and I already have an excellent plan of action and a newfound confidence to really start taking my health more seriously. Thank you all so much, don't stop doing what you're doing!! read more

Simon K So MD - Synergy Primary Care - Reception sign, very clean - Family Practice Near Me - Irvine, California

Seek service elsewhere!! I was working with this office to evaluate some things that required some testing through a third-party imaging center. When going over the results of a second test, the doctor said everything was fine even though we hadn't actually found the problem. He was deterring me from continuing any testing. Odd! Prior to the review of the second test, I got an automated text from the imaging center; it said get with your doctor to get scheduled to come back for another scan because we saw something strange. The office didn't know how to "handle" this when I called, and they never called back after digging. When bringing this up during the test review, the doctor was upset. He asked, "Why are they texting YOU? Did you call them and ask WHY they want you to do another scan? You need to call them!" This doctor did not want to do his job - he wanted to push it on me. His staff is incompetent; they didn't even know how to handle booking another test with their preferred imaging vendor. And rounding things off, we never solved my problem because he wanted to stop after a second inconclusive test. Again, seek services elsewhere! read more

Absolutely the best doctor experience I've ever had. Dr. Simon So and his office set a new standard for what healthcare should look like. From the moment you book your appointment, everything is seamless. You can text the office directly, and there's a super easy-to-use patient portal for records, prescriptions, and communication. Dr. So is not only incredibly organized and professional, but he also genuinely listens and cares. I've never had a doctor so prepared before the visit, so attentive during, and so proactive after. Every detail is handled with care. The office runs like clockwork, and you never feel rushed or overlooked. Hands down the best doctor in Irvine. I feel lucky to have found him. read more

Had a great visit and everyone was very helpful and professional..Dr. So made sure all my needs were met and answered all my questions to liking Thank you read more

Amazingly telling reply to my initial review. Filled with lies and frigidity. Beware of this medical business. It actually sounds like they had their attorney write that reply. Everything I stated is true and accurate. You can deny it as much as you'd like, but at the end of the day it is your karma. Definitely cannot recommend anything about this place. The reply seals the deal for me. I hope everyone thinking about coming here reads it first. You definitely should not be in a customer facing business. read more

I recently switched my PCP to Dr. Simon So and had my annual physical at Synergy Primary Care. The office staff was very professional and extremely helpful. The doctor explained the examination results to me thoroughly. Also, I had some ongoing medical conditions. The doctor answered my questions about those patiently, gave me some useful health advices, and took care of medication refill prescriptions and a specialist referral. Highly recommended! read more

Dr So is very nice. However Michelle at the reception is very inpatient and rude. I would have given the office 5 stars if the front staff is better trained. read more

Asian Dr was impatient. He said to come back for more than 3 problems!?! WTF, Really so if you have health conditions he makes you take another day off work to address/take care of them?? Horrible. He refused address serious medical conditions i have or be proactive. It seems like an excuse to just bill ins. again, & not treat patients. I'm finding another new PCP doctor & not wasting anymore time with bad healhcare here. The staff made me waste so much time, it was ridiclious their ineptitude!! Dont expect this guy to figure anything out. I have a degree in the medical field & find his bedside manor disturbing. read more

While I don't typically write reviews, I felt compelled to share my experience with Dr. Simon. Being in his presence feels more like spending time with a friend than a doctor. His communication style has a genuinely healing effect. Additionally, the clinic is great, with plenty of open parking, which is very convenient. The front desk staff are also very courteous and friendly. they are very welcoming read more

"Dr. Simon is exceptional. The care I've received has been outstanding, and the staff are friendly and informative. Highly recommended!"

Terrible service I called earlier tried to cancel my appointment. They said they did not receive any phone call. They charge me $100 for not showing up. I have a appointment coming up now. I want to cancel. They put me on the phone for 10 minutes. Never pick up the phone again. I tried to call. They put me on hold again for more than 10 minutes. I called again. They said they're busy they put me on hold again.I will never go back there. read more

He's the best doctor I've ever been with very organized and the follow up is amazing everything on time. I really appreciate what I got with him. I highly recommend him. read more

Dr Simon has gone above and beyond to help isolate some of my health issues. I would highly recommend him as PCP. The whole team is very agile and helpful, easy to communicate and easy to schedule appointments. Appointments have typically only very minimal wait. read more

Update: Dr. So called me to talk about my experience after seeing my review. He seemed genuinely concerned, asked what they could do to improve, and to his credit didn't ask me to take my review down or anything. He seemed to understand my experience wasn't great, and for what its worth, said they would make sure nothing like that happened again. Can't really recommend this doctor, or the practice in general. As for the doc, he was generally professional and polite, but didn't give exceptional care or really seem concerned about the issues I was bringing up. After an initial appointment and a follow-up two months later, I left feeling like it was not fully investigated. I know this part is really subjective, but I've been to a few doctors for the same issue over the years so I have a bit of a field for comparison. The worst part, however, is the management of the office itself. It's clean and immaculate, giving a sense of competency and professionalism. However, the illusion crumbled when I ran into a small issue with billing. I was new to having an HSA, so I ended up paying my bill via my HSA's website, but was also charged on the credit card I had brought in for my initial copayment (typical guy, would almost rather die than see a doc so idk how this stuff works). I went over the numbers a dozen times to make sure I had it right before even contacting them about it. I explained the situation, and sent images from both my HSA and credit accounts as proof of the doubled charges, thinking they would surely understand what had happened. They stonewalled, and swore up and down they never get payments from HSAs, and that was it. I very nearly gave in to the gaslighting and assumed I had something wrong, but I called my HSA to clear it up and they confirmed that payments were indeed sent to the doctor's office from that account. The HSA rep I spoke to said they would escalate by faxing over a proof of payment to the doctor's office. And of course, when that arrived, Synergy finally sent the refund. I try never to assume malice when ignorance will suffice, but neither is acceptable in the medical profession. And maybe I'm petty, but I would have really just loved a little "Sorry about the confusion" from them after all that. read more

Exceptional care that takes my insurance, what more could a patient want? Dr. So is professional, capable, and incredibly well-informed on the issues we discuss, the staff is just as easy to work with, and the clinic is always spotless. Couldn't find anything to complain about if I tried! read more

Dr. So medical office is extremely clean and neat. The staff and nurse are really friendly and responsive to my questions since I am a new patient to Dr. So. It is also really convenient to book an appointment with Dr. So with a date and time that is convenient to me since I have a busy working schedule during the daytime. They documented all my medical history including my family medical history to ensure that they have a complete picture of my medical history. Then, Dr. So went over all medical information again with me to ensure they have accurate information of myself. We also discussed a medical plan for myself in order to have a customized treatment plan to match my medical conditions. Dr. So and his medical team are all bilingual that is really convenient for new immigrants who are not fluent in English. If the medical office is open on Sat, that will be really convenient for some families that they are not available during the weekday. I have signed up my parents with Dr. So as the primacy family doctor. It would be extremely convenient for us if the medical office is available on Sat since it usually takes more time to discuss a medical plan with a senior. I highly recommend Dr. So medical office to everyone in Irvine. read more

Had my wellness check with Dr Simon today. Office is easy to get to. Front desk staff is very friendly and nice. Met with the Dr he was very thorough on what everything meant and during my exam. Glad I found him on Yelp. Will be going back. read more

Very nice and accommodating. The office was super clean and the staff was super nice as well. The DR was very communicative with my issues and followed up with me to see if there was anything else bothering me after the check up. read more

Very welcoming & knowledgeable staff. Prompt in returning calls & scheduling appointments. You can tell Dr. So genuinely cares about his patient's well being & quality of life. Would highly recommend to anyone who has had questionable past experiences with doctors. read more

Dr. Simon is really nice and patient to hear your concern. It is a new clinic with a clean and perfect room. The lady from Taiwan at the front desk was friendly and helpful, and another lady was too. In short, I highly recommend Dr. Simon if you are trying to wait and make an appointment after a long wait. Give Dr. Simon's clinic a try, you will like it. read more

Great doctor! Great staffs! Easy to make appointments. Highly recommended! Dr So speaks multiple languages.

Dr. Simon So is very knowledgeable and detailed oriented. Also, His staff are very firendly and nice. Getting a lab report and making an appointment is easy with them. Also, when my husband had a health insurance payment issue, Dr. Simon So and his staff helped us properly as well. As an RN, I highly recommend Dr. Simon So. read more

Nice Dr. and staff. Very good experience today. Dr. So went through every detail of my lab result. Thanks!

Found Dr. So through my insurance and I am glad I did. With so many doctors not accepting new patients or the wait to get an appointment could be months, neither was the case with Dr. So and his office. I was able to get an appointment after emailing them (they responded within 24 hrs) and I was able to get an appointment that week. New office and very clean. When I arrived for my appointment I was greeted by the friendly staff and my wait time to get into a room was less than 5 mins. Dr. So actually took his time during my visit and I didn't feel to be rushed out and he listened to any concerns I may of had. If you are looking for a doctor, Dr. So and his office are great! read more

We had an amazing experience with Dr So. Our family has been with Dr So. Specifically, my grandfather has been a patient of Dr So for almost a year. During an annual physical, Dr So noticed that he has been having cough for almost a year. After asking many in depth questions, Dr So recommended to scan my grandpa. To our surprise, he was found to have a lung tumor! After getting the result, Dr So proactively called us and arranged for an immediate referral to oncology. Luckily it was stage one and it has been removed successfully. Our family is so grateful to have Dr So as our pcp. You saved my grandpa's life! Thank you synergy primary care team! read more

Finally found a great doctor who speaks mandarin in Irvine. He is the kindest doctor I ever met. He is also very knowledgeable. Everyone in the office are amazing! Thank you very much for coming to our community. read more

Dr. So is very understanding and listens to my concerns. He takes time with me as a patient to help me with my health issues! I barely waited to be helped when I checked in. The staff and Dr. So were all very friendly and helpful. More importantly, he speaks English and my language (Chinese). I highly recommend him if you are looking for a family Doctor in Irvine! read more

Dr. So was very pleasant, thorough, and prompt. Easy to schedule. Fast response. Friendly and kind staff.

Front desk staffs are very nice and friendly. They are well organized and the office is new and clean. Doctor Simon is very nice and patient with me. As a new patient, I highly recommend this place. read more