If you have other options, I strongly recommend going elsewhere, this location is not worth your…read moretime. The front desk staff was unprofessional and dismissive. There was a noticeable lack of courtesy including eye rolling, talking over patients, and no effort to create a welcoming or respectful environment. It felt very transactional, like patients were just numbers rather than people. Also, be aware that "appointments" for X-rays are misleading. Despite receiving multiple text confirmations, the process is actually first-come, first-served. The appointment system seems to function more as a heads-up for volume rather than a true scheduled time. We waited over an hour for a confirmed appointment before ultimately having to leave. With two kids scheduled, this was completely unreasonable and a significant waste of time. Overall, the experience was frustrating and poorly managed. At a minimum, this location would benefit from better communication, more respect for patients' time, and improved customer service at the front desk. The only positive thing - the price is reasonable.

The staff at this location are amazing. Friendly and efficient, and each person is knowledgeable…read more My wait time in the pleasant front office was just about nil, and the technician who performed the MRI made me immediately feel at ease. Everything was done with top notch professionalism and I recommend them highly.

I went in for a follow-up yesterday and I told the nurse practitioner that I was there because my…read morecut on my leg was not healing after being there 10 days before and being on antibiotics since then. She insisted at my cut was a biopsy that they had done when I said it wasn't she insisted it was three times and then would not believe me and had to look up for herself on her tablet. Very very insulting. I also had to wait 32 minutes on hold before I was allowed to make the appointment on the phone.

Great doctor (Dr. Barr) and office staff. They have been taking care of my family for years.read more

I had to bring my son for an X-ray. I didn't catch the front desk woman's name but she was polite…read moreand checked us in quickly. The gentleman who took care of my son I really wish I caught his name, he was great with my son! Very patient and friendly made my son feel comfortable, he also explained the process to me and my son's DR had the results in the morning. It was a great experience our wait time was 10mins at the most, we went around 4pm. Not that I'm hoping to but I would come back if I needed to.

Friendly service, quick and convenient appointments. Valley Radiologists responded quickly and…read morebooked a mammogram appointment for me the very next day. The front desk clerks and radiologists were friendly. The dressing room was a little tight and uncomfortable, but other than that, the radiologist was professional, thorough and quick. I did not go home bruised and battered.

Wow I got there for X-rays super early 1:05 and appointment was at 3pm but they took me at 1:15 pm…read more Love Banner Imaging for X-rays can book appointment not just walk in only like another place/competitor. I only do X-rays here and my mom too!!! Always on time and polite... great as always

I have never had a night appointment for an MRI -- or any appointment for that matter -- but last…read morenight I did at Banner Imaging Estrella, and it was, by far, the best medical experience I have ever had. From the moment I walked in, I felt something different. I was immediately greeted by Alma at the front desk. Even though she was assisting another patient, she acknowledged me right away. Her spirit seemed to beam through the glass. Her smile, her tone, and the way she welcomed me made me feel seen and valued within seconds of arriving. I was early for my appointment, so I sat in the lobby -- but I didn't wait long at all. Soon, I was called back by Jocelyn. Her voice was calming, gentle, and incredibly kind. She provided the garments I needed for my MRI and reassured me that they would be with me shortly. There was something so comforting in her presence. Then I was introduced to Abby, the MRI technologist. She, too, carried that same kind and gentle spirit. Abby and Jocelyn worked together to help my tiny self get positioned into the machine, treating me with patience and dignity every step of the way. Before beginning, Abby asked what kind of music I would like to listen to during the procedure. "Smooth jazz," I replied. Throughout the entire MRI, she communicated clearly with me, explaining what was happening and checking in along the way. While this wasn't my first MRI and my situation wasn't life-threatening, it was absolutely my first experience receiving such outstanding, compassionate service. If anyone out there feels anxious or hesitant about undergoing an MRI, I would encourage you to visit this location. The care, warmth, and professionalism of these three remarkable young women truly transformed what can often be a stressful experience into something peaceful and reassuring. I sincerely hope the company recognizes and treats them well -- because they certainly deserve it.

A beautiful building and the staff were friendly and helpful it's a little bit of a hike from other…read morelocations but if you are in northern Arizona and have to come to phx for imaging definitely come here they are great!

I recently had a CT for pelvic and abdomen. My appointment was almost 45 minutes late. A very…read morerude unfriendly woman came to get me from the lobby asking g me questions about what I was getting. My doctor sent the order over. Then she had me wait for the technician to do the CT. I was waiting in a hallway and finally I asked is anyone here. The goofy technician barely could look at me in the eye and didn't tell me his name just like the jerk woman. This service was on 6/4/2026. I was very frustrated and really an considering going somewhere else. I did have an X-ray in May and everything went smooth, punctual and friendly.

Had a 3:35pm appointment and arrived at 3:15pm. I was checked in and had my CT Image taken and out…read morethe door in 15 minutes at 3:30pm. Extremely professional staff in the wait area and imaging area. I'm glad I chose this location to have my scans taken, because of the excellent quality of care and professionalism of the staff. Five Stars SMIL Medical Imaging and thank you!

I cannot recommend SMIL Radiology enough! From the moment you walk through the door, the…read morefriendliness of the staff stands out. Medical imaging can often feel stressful, but their receptionists, tech assistants, and specialists are incredibly warm, calm, and patient. They treat you like a person, not just a number on a chart, and take the time to answer every question thoroughly without ever making you feel rushed.Where SMIL truly shines, however, is their outstanding flexibility with scheduling. I got my times mixed up, so i was early for my last appointment. The scheduling team went completely out of their way to accommodate; Instead of being met with schedule rigidity they handled the conflict with grace, empathy, and absolute professionalism and checked to see what they could do. they were able to take me earlier and got me in and out. If you want an imaging center that pairs top-tier medical professionalism with human kindness and true convenience, SMIL is the only place to go!

Top notch! Everyone was wonderful. I highly recommend the stand-up MRI. I 'm claustrophobic and I…read morehad absolutely no problems with this stand -up MRI.

great experience- they recognize when they have delays and address with water and small snacks to…read morepass the time - first time a medical facility recognized a delayed appointment time and valued their patients time with a smile a a small bite to pass the time A++++

Dr. Mohamad Lazkani is a highly gifted and qualified surgeon…read more My recent TAVR heart valve replacement surgery was an overwhelming concept o grasp and accept, being a 78 year old asymptomatic functioning woman. After much testing and a highly informative consultation with Dr. Lazkani I agreed to do the surgery ... the operation was 2 weeks ago; no complications and I'm on the road to recovery. Thank you Dr. Lazkani for saving me and extending my lifespan. Your hands have been touched by GOD.. I thank you for sharing your gift. Ronnie Turbane

Office staff is friendly fast and good, their phone AI for appointments and scheduling is annoying…read moreand keeps calling when you hang up on it. Not friendly to the employed that cannot turn off their phone. I received four calls in a minute span that I ended. Then another two calls a few hours later.