Two stars only due to the staff who do the actual images. Between my teenage daughter and I, we've…read morebeen here a handful of times within the last six months. My daughter was incredibly nervous for both procedures and the staff was very nice, understanding and reassuring. So definitely kudos to them. My complaint is their billing. I have had nothing but problems. I've always called ahead to get my portion of the balance due prior to the procedures so I can plan as I'm a single mom on a budget. I paid in full every time and EVERY single time I was overcharged. For my daughter's two procedures, I was overcharged more than $300!! It took them nearly three months to reimburse me. And the only reason I found out about the overcharges is because I received my Explanation of Benefits - not because they had the decency to reach out!! In between the disputes with my daughter's billing, I had a procedure and told them I am not paying anything up front as they already owed me nearly $350. The billing manager said fine and that she'd make a note for a payment schedule once the insurance settled. I got my bill in December after insurance paid their portion. I made a partial payment immediately - about a third of the total bill. Next thing I know, I'm being sent to collections!!! They can keep my money for over three months but the moment I don't pay in full (with payment arrangements supposedly noted on my file) they send my account to collections. Because of these issues I will get imaging done elsewhere.

I'm a first time mom. I'm also a wise-shopper. This place accepted my insurance and charged much…read moreless than the other facilities that also took my insurance. Well, I really felt jipped out of my first experience seeing my baby during the first trimester ultrasound. Though the technician was polite, she never showed me the beating heart or allowed me to watch the baby move. Though I understand that she needs to see the screen, how much of an inconvenience is it to tilt the screen every so often to the expectant mom? She also didn't know where certain buttons were on the machine which made me lose confidence in her skill in, at least, prenatal ultrasounds. She didn't even provide print outs! We had to take pix with our iphones. I would have to say I would not recommend these guys if you ladies want your prenatal ultrasounds done here. I had used their ultrasound services in the past for other medical needs (with the same tech), and that was satisfactory. But you may want to go elsewhere, moms.

If I could give a higher rating, I would. I cannot express…read moremy gratitude to Rod and Sonja and Dr. Gurlach. They are the "dream team". I grew up in Monterey and recently had a mammogram in the Bay Area. I had a horrible experience at a very reputable hospital. Very clinical and left me feeling very confused and sad. After some thinking I thought about my hometown. I decided to call The Mammography Center and I am so happy I did. They all Went above and beyond to make sure I was comfortable. They got me in for an appointment ASAP. Sonja is a gem and talking to her ant being around her is so wonderful. She makes You feel at ease and left understanding exactly what's going on. Please do not wait to get your mammograms. Come here and you will be in good hands.

After WEEKS of leaving voicemails and messages on their website without anyone calling me back, I…read morefinally got lucky and got someone to pick up the phone and schedule me for an appointment. I just showed up on-time on appointment day and they don't have me on the schedule. No record of my appointment (but I am in their system so obviously I had talked to someone). They said they could fit me in 30 minutes after my scheduled time so I stayed. They are now contacting the referring facility trying to get my records, etc. They literally had no idea I was coming. Utter incompetence of the scheduling people. Fingers crossed that billing / insurance isn't a disaster too. I would have walked out and gone elsewhere except this place is literally the only place where my insurance will pay 100%. I should say that the ultrasound technician was fantastic. This review reflects the scheduling department only.

Dr. Goldberg saved my young daughter's face from having a noticeable scar in November 2021. She…read morefell on the school playground and had a deep cut on the outside of her face that extended to the inside of her mouth. I took her to the CHOMP ER and kindly requested a plastic surgeon to stitch her up. We were so lucky that Dr. Goldberg happened to be there at the same time and was willing to help my daughter. He has an excellent bedside manner with kids (and parents!). My daughter was scared at first, but his demeanor relaxed her. He numbed her face and stitched her up, all while being kind and warm. He took a scary situation and made it look like a piece of cake. I am beyond grateful for him. Now almost a year later and my daughter's face looks great!

Dr.Goldberg is an exceptional Physician whose knowledge and expertise is top notch. He is someone…read morewho you can trust to listen to you, and take care of you as if you were a family member. I recently had to have 2 unexpected biopsies done on my face. Dr. Goldberg went above and beyond to accommodate the scheduling of this appointment to coincide with another medical appointment ( only 2 days later) which required me to discontinue a medicine 5 days prior to the procedure. His kindness to accommodate me like this, kept me from having to discontinue this important medication for another 5 days at a different time. Now that's what I say is a Dr. who goes above and beyond to care for for his patients! That is the exactly the type of Dr. I want to see, and recommend to my family and friends. Thank you Dr. Goldberg and staff. Mimi Gebert

Stellar care by Jenna W., NP and Debbie B., NP I can't…read moreforget the wheelchair driving service by Kim. A fantastic place)).

If what you need is just to come in, get plugged in, receive treatment and go home, then no…read morecomplaints. They do that efficiently which the occasional issue with scheduling. If you have any complications, or really interact on anything out of the ordinary, they aren't interested. Not sure if they are understaffed, undertrained or just don't care about it much. But if you need additional care, might as well just go to the ER.

I had a very positive experience last week with Josie and Dr. Goodwein - both very professional and…read moretook great care of me.

Absolutely terrible! The last 3 times I have gone the waits are outrageous! Today I have been…read morewaiting for 3 hours (I came at opening) just to finally get called back and be left in the room!! (I have times from text messages of when I checked in so no this isn't a overreaction) the last time I came I waited for at least in hour in the waiting room and again in the room in the back!! I will never return!! The front desk staff are also giving looks of judgement to every pt who walks through the door. Do better!

I had surgery a few days ago at the Cass St. surgery center and they were amazing on all counts…read more From the nurse who checked me in, to the amazing nurse who put in my IV (the only part of surgery that I really dread) to the anesthesia doctor, and whoever it was who very patiently helped me to dress on leaving that day, they were all so kind and compassionate that before surgery even began I felt like I had my own personal, elite squad of care. Thank you to all of you, and also the 2 new nurses introduced to me in the operating room as I was saying hello while succumbing to the anesthesia. I remember laughing to myself as they wheeled me down the hall, and saying I felt like a famous formula 1 driver and they were my superstar pit crew! Thanks again for making a surgery day go smooth and without fear.

I've been to the surgery center more times than I can count. I've never had a negative experience…read more The front desk staff provided a pleasant welcoming. The nurses are just amazing. They know how to help you relax and have a little fun before and after the procedures. I've had four different surgeons. They were all top notch. The facility is clean, busy and full of people who care and try to make your procedure as smooth as possible. I rather enjoyed the chatter amongst the staff. It showed me that they enjoyed their job and their co-workers. It was a true team experience. I highly recommend any of their Monterey facilities.

The people working here are angels. We had an extremely sick dog, who ended up passing but it was…read moreher time. I carried her in, although on the phone they asked if I needed a gurney, which I didn't, but has kindly offered. The second they saw me and my pup, everyone stopped what they were doing to help. They could clearly see between my face, and her, that this was serious. Although our sweetie passed, they did everything they could, and kept me in the loop the entire time. The physician gave us great peace by telling us what had occurred, there was nothing we could have done, and even if we'd gotten her there earlier they probability to survival was low. In an extraordinarily difficult time they give my wife and I peace knowing we'd done what we could and it wasn't our fault. I had a mentor tell me, "why and what if are what keep you up at night." They did everything they could to shut down those difficult thoughts. While this is a sad outcome, I can't think every person who helped me and our pup last night do what they could. I'll never forget how you helped me through one of the most difficult processes of my life and thank you from the bottom of my heart.

I brought my French Bulldog to this emergency veterinary hospital on August 23, 2026, around 4 PM…read morebecause the entire left side of his face was severely swollen. We specifically told multiple staff members, including the doctor, that we suspected the swelling could be related to an ear infection. My dog was taken to the back, and despite being there for approximately six hours, I was never allowed to see him during the visit. We were told that they needed to discuss payment before examining him. We ultimately paid $243 for the initial "exam," $357.25 for blood work, plus medication fees, for a total of $761.21. After getting home, I checked his ear myself and noticed a significant amount of wax. I called the hospital to confirm whether his ears had been examined. Emily put me on hold to ask and then told me that they had not checked his ears. When I asked why, considering we had specifically raised the possibility of an ear infection and his face was swollen extremely close to his ear, I was told that they do not check ears unless there is a specific reason to. I find that extremely concerning. We specifically gave them a possible explanation for his symptoms, and his swelling was located directly next to his ear. I expected that to at least warrant an ear examination, especially after paying hundreds of dollars for an exam. I then asked to speak with the doctor or a manager. I was told there was only a shift lead. When I asked to speak with the shift lead, I was told she was busy and that the doctor was in the middle of a "procedure." I simply asked for the shift lead's name, and Emily told me I did not need to be given that information and then hung up on me. I understand that emergency veterinary care can be expensive, and I am willing to pay for appropriate care for my dog. What I cannot accept is paying $761.21 and later learning that something as basic as checking his ears was not done--even though we specifically raised an ear infection as a possible cause of his facial swelling. The lack of communication, compassion, transparency, and professionalism throughout this experience was extremely disappointing. I brought my dog here because I trusted this facility to properly evaluate him when he was clearly unwell. Instead, I left feeling like my concerns were dismissed and that the focus was more on payment than making sure my dog received a thorough examination. If you are considering bringing your pet here in an emergency, I strongly recommend asking exactly what will be examined and what is included in the "exam" before agreeing to treatment or charges. My experience left me deeply disappointed and concerned about the level of care my dog received. I don't need a generic response with " we apologize for your experience ,please feel free to contact us" what you need to do is train Emily for some customer service and the other lady who rolled her eyes when I was speaking to them during my visit.

Great Staff. Best Urologist around. He saved me from serious urinary issues by doing laser…read moresurgery. Don't ignore BPH and end up with serious bladder damage.

I only had one appointment with this physician. Here's what happened: When I saw the doctor, I…read moreexplained my symptoms to him, all what he said was, do this test and then I will see you afterwards! End of appointment. He never said anything about what the potential diagnosis might be nor did he ask any questions nor did he tell me what the treatment would be like in case I had a certain issue. I expected to have at least some discussion of my issue since it was a common one among men. On top of that, I had an issue with my high-premium insurance since the doctor's office staff weren't very clear about the potential cost of the small test I had done there, which, to my total surprise, was coded as "surgery".