Two stars only due to the staff who do the actual images. Between my teenage daughter and I, we've…read morebeen here a handful of times within the last six months. My daughter was incredibly nervous for both procedures and the staff was very nice, understanding and reassuring. So definitely kudos to them. My complaint is their billing. I have had nothing but problems. I've always called ahead to get my portion of the balance due prior to the procedures so I can plan as I'm a single mom on a budget. I paid in full every time and EVERY single time I was overcharged. For my daughter's two procedures, I was overcharged more than $300!! It took them nearly three months to reimburse me. And the only reason I found out about the overcharges is because I received my Explanation of Benefits - not because they had the decency to reach out!! In between the disputes with my daughter's billing, I had a procedure and told them I am not paying anything up front as they already owed me nearly $350. The billing manager said fine and that she'd make a note for a payment schedule once the insurance settled. I got my bill in December after insurance paid their portion. I made a partial payment immediately - about a third of the total bill. Next thing I know, I'm being sent to collections!!! They can keep my money for over three months but the moment I don't pay in full (with payment arrangements supposedly noted on my file) they send my account to collections. Because of these issues I will get imaging done elsewhere.

Kudos to Amanda, who did my ultrasound today! I was so nervous about it and she really made me…read morefeel at ease. I felt like I was with someone who really cared, but also knew what they were doing. Great experience

After WEEKS of leaving voicemails and messages on their website without anyone calling me back, I…read morefinally got lucky and got someone to pick up the phone and schedule me for an appointment. I just showed up on-time on appointment day and they don't have me on the schedule. No record of my appointment (but I am in their system so obviously I had talked to someone). They said they could fit me in 30 minutes after my scheduled time so I stayed. They are now contacting the referring facility trying to get my records, etc. They literally had no idea I was coming. Utter incompetence of the scheduling people. Fingers crossed that billing / insurance isn't a disaster too. I would have walked out and gone elsewhere except this place is literally the only place where my insurance will pay 100%. I should say that the ultrasound technician was fantastic. This review reflects the scheduling department only.

Zero stars if I could. Drove 30 minutes to my appointment today. Doors are locked not a single…read moreperson around. Move your records! This place is beyond unprofessional!

Dr. Goldberg saved my young daughter's face from having a noticeable scar in November 2021. She…read morefell on the school playground and had a deep cut on the outside of her face that extended to the inside of her mouth. I took her to the CHOMP ER and kindly requested a plastic surgeon to stitch her up. We were so lucky that Dr. Goldberg happened to be there at the same time and was willing to help my daughter. He has an excellent bedside manner with kids (and parents!). My daughter was scared at first, but his demeanor relaxed her. He numbed her face and stitched her up, all while being kind and warm. He took a scary situation and made it look like a piece of cake. I am beyond grateful for him. Now almost a year later and my daughter's face looks great!

Dr.Goldberg is an exceptional Physician whose knowledge and expertise is top notch. He is someone…read morewho you can trust to listen to you, and take care of you as if you were a family member. I recently had to have 2 unexpected biopsies done on my face. Dr. Goldberg went above and beyond to accommodate the scheduling of this appointment to coincide with another medical appointment ( only 2 days later) which required me to discontinue a medicine 5 days prior to the procedure. His kindness to accommodate me like this, kept me from having to discontinue this important medication for another 5 days at a different time. Now that's what I say is a Dr. who goes above and beyond to care for for his patients! That is the exactly the type of Dr. I want to see, and recommend to my family and friends. Thank you Dr. Goldberg and staff. Mimi Gebert

Stellar care by Jenna W., NP and Debbie B., NP I can't…read moreforget the wheelchair driving service by Kim. A fantastic place)).

Dr. Zach Koontz is an all star Doc. He has an incredible amount of modern knowledge about cancer,…read morehas a soothing bedside manner for those of us that are going through a shocker of a diagnosis. I trust him completely with my life . Stanford trained and a cool cat too.

I had a very positive experience last week with Josie and Dr. Goodwein - both very professional and…read moretook great care of me.

After my last visit, I was a little bit reticent to come to this office, but I am glad I came back…read morefor a visit. This time they were very quick and efficient and I was out in a timely manner. I felt like I experienced a high quality of care, I was able to see the nurse practitioner for my throat issue right away. I am very impressed by the turnaround in the office from the last time I visited. Thank you to the staff for making me feel like I was seen. The office was clean and well run. Thanks again

I had surgery a few days ago at the Cass St. surgery center and they were amazing on all counts…read more From the nurse who checked me in, to the amazing nurse who put in my IV (the only part of surgery that I really dread) to the anesthesia doctor, and whoever it was who very patiently helped me to dress on leaving that day, they were all so kind and compassionate that before surgery even began I felt like I had my own personal, elite squad of care. Thank you to all of you, and also the 2 new nurses introduced to me in the operating room as I was saying hello while succumbing to the anesthesia. I remember laughing to myself as they wheeled me down the hall, and saying I felt like a famous formula 1 driver and they were my superstar pit crew! Thanks again for making a surgery day go smooth and without fear.

I've been to the surgery center more times than I can count. I've never had a negative experience…read more The front desk staff provided a pleasant welcoming. The nurses are just amazing. They know how to help you relax and have a little fun before and after the procedures. I've had four different surgeons. They were all top notch. The facility is clean, busy and full of people who care and try to make your procedure as smooth as possible. I rather enjoyed the chatter amongst the staff. It showed me that they enjoyed their job and their co-workers. It was a true team experience. I highly recommend any of their Monterey facilities.

The people working here are angels. We had an extremely sick dog, who ended up passing but it was…read moreher time. I carried her in, although on the phone they asked if I needed a gurney, which I didn't, but has kindly offered. The second they saw me and my pup, everyone stopped what they were doing to help. They could clearly see between my face, and her, that this was serious. Although our sweetie passed, they did everything they could, and kept me in the loop the entire time. The physician gave us great peace by telling us what had occurred, there was nothing we could have done, and even if we'd gotten her there earlier they probability to survival was low. In an extraordinarily difficult time they give my wife and I peace knowing we'd done what we could and it wasn't our fault. I had a mentor tell me, "why and what if are what keep you up at night." They did everything they could to shut down those difficult thoughts. While this is a sad outcome, I can't think every person who helped me and our pup last night do what they could. I'll never forget how you helped me through one of the most difficult processes of my life and thank you from the bottom of my heart.

Caring staff, quick and attentive to emergency patients, thorough but don't try to sell you on…read moreextra treatments.

Great Staff. Best Urologist around. He saved me from serious urinary issues by doing laser…read moresurgery. Don't ignore BPH and end up with serious bladder damage.

I only had one appointment with this physician. Here's what happened: When I saw the doctor, I…read moreexplained my symptoms to him, all what he said was, do this test and then I will see you afterwards! End of appointment. He never said anything about what the potential diagnosis might be nor did he ask any questions nor did he tell me what the treatment would be like in case I had a certain issue. I expected to have at least some discussion of my issue since it was a common one among men. On top of that, I had an issue with my high-premium insurance since the doctor's office staff weren't very clear about the potential cost of the small test I had done there, which, to my total surprise, was coded as "surgery".