Was fast, in and out in about 1 hour. Very responsive and knowledgeable!! I needed my phone same…read moreday due to using it for work and found Indy Cellphones by my work. Was able to go there and get my phone the same day and everything works as new! Would recommend to everyone at my work!

From the owner: Started in 2015read more

Took phone in for screen repair but he messed with the battery and now I have to charge it every…read morefew hours. He must've taken the perfectly fine battery out and put a bad one in its place so that I would have to come back and replace it for another 80.00$. My phone battery was fine before he touched my phone! It's definitely a SCAM! Go elsewhere!

My iPhone 11 was broken screen. I called them they said they can fix it with in 10 minutes. It was…read moredone by 9 minutes. And price is really good. I want to recommend them.

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

I absolutely cannot thank Kory and his staff enough today for the assistance on figuring out a…read moreweird account issue! Informative, assistive, patient and very much an advocate for his customer, Kory was able to get my situation handled after dealing extensively on the phone with AT&T's customer service. Additionally, he answered all of my questions in upgrading to a new phone, discussing features, tips and tricks on adding to the account soon. Again, thank YOU Kory and your staff for being rockstars!

These guys are great. A couple of weeks ago my computer couldn't be updated due to so much system…read morestorage. Overnight they removed everything and reinstalled the system features that came with the computer. And updated the operating system. Then today I thought I had downloaded a virus! Ugh! Ran over there with the lap top still open and they took care of it. Did it right then or no charge. (BTW, this isn't the first time they have fixed something w/o a charge.)

The people are very nice I took a tablet in they said it would be done in two to three business…read moredays dropped off on a Wednesday right after the store opened called on the following Monday . To check on it they didn't tell me they didn't do those repairs local it traveled down to Bloomington and was there a week it took me calling that sore and checking to get it done and back. Then I had got a lame excuse of a bad port so had to reorder a new one yeah ok don't believe that for a minute not the first bad review for that location. They did stand by the quoted price I will give them that. This is a beware your product will take a while unless it's a simple issue.

After spending over$6000 with Best Buy Greenwood they send out an absolute Ahole to my home for…read moredelivery. He came in with an attitude. All he wanted to do was argue. He wasn't using the new wires, vent pipe etc that we had to pay for. He told me the door wasn't going to close if he used the one we had to buy. After a lot of back and forth debating what i had to say he did in fact put it on. Guess what, the door closed just fine. He had water running all over the floor and kept walking in it with his filthy shoes and leaving black mess all over the floor. I told him I needed to clean this up before he brought in the washer. He tells me I have 2 minutes. I asked why was he letting water run all over the floor. He told me to fix that. He said he's not doing anything that i ask him to do. He said he listens to no one. I was shaking and home alone of course. I just finished Cancer Treatments before our move. I also have severe heart disease. ThIs was the last thing i needed or expected. We bought everything from a young cordial young man, Tenacious. But, he was on his way for vacation. It was very hard getting through to anyone while this was all going on We have another technician coming out on Saturday when my husband is here to finish the install and to see what he did or didn't do. We also had a TV that he was supposed to put in our bedroom. He told me he wasn't doing anything with it and I told him good because you need to leave my home and my property and never step foot on here again. So he and his helper, who did nothing but try to help, sat the TV in out back hallway. I had ahold of the door and said now you need to leave. I tried closing the door, he pushes it open and the door pushes me into the wall. I put my hand on his chest I thought he was coming at me to hurt me. He said I'm going to take a picture of this I should've had my gun and I should've called the police on him. Best Buy is doing nothing except trying to give us in store credit. I WANT NOTHING TO DO WITH BEST BUY AFTER THEM ENDING THIS GOON INTO MY HOME AFTER SPENDING OVER $6000 WITH THEM. WE MAY STILL PRES CHARGES. THING IS THE GOON NEVER INTRODUCED HIMSELF AND BEST BUY WON'T TELL ME HIS NAME. I GUESS WE'LL JUST GO AFTER BEST BUY! I was so concerned for whoever they were delivering to next. HE BELONGS IN JAIL, WHICH I'M SURE HE'S FAMILIAR WITH, NOT IN CUSTOMERS HOMES!! His helper who I believe didn't speak English. Probably illegal, tried to apologize with hand gestures before he got into the truck.

Not sure why there are such low stars, I thought the store was great. Clean and bright was on…read morepoint. Staffing was appropriate and extremely friendly. I was approached at least three times, it could be due to the Midwest friendliness or maybe they thought I was a clueless old man. Product was in appropriate area. Well maintained shelves and Well lit store Great store. Great experience.

I siigned in and waited 15 minutes for a rep to call my…read morename, not a bad wait BUT I was completely caught off guard when the man, I failed to get his name, told me to go and call 611 and they can help me! So I waited 15 minutes for him to tell me I had to call customer service that only they could remove a line so I went out to my car and called 611 it was terrible I got nothing but a computer and it didn't understand me and didn't help me I went in and told him this thinking he could still help me he said he cannot only the main customer service can remove anything from an account so I did go home got on the computer and without calling or contacting anyone remove the line that I no longer needed so I didn't need any help from a human I just needed to use my laptop very disappointed in ATT I have been with them since they were singular one like 30+ years now I'm looking around and pricing time to go

Service was great and employees were very helpful in explaining services and equipment.read more

Great job fixing my phone today Reed. It's working fantastic. I m very happy with your customer…read moreservice !!

Very helpful and knowledgeable! Will absolutely come back for any electronic issues my family has.read more

Stopped here looking for a specific phone case, but unfortunately they didn't have the one I was…read morelooking for. Even though I didn't find what I came for, the guy working was really friendly and helpful. He actually educated us on a few things about the store. This is a privately owned location, and they typically receive new case shipments toward the end of the week. He also mentioned that it's not a particularly busy location, so a corporate store may have a larger selection. The store itself was neat and smelled really good. I liked the blue LED lights, they gave the space a nice, chill vibe. They sell a variety of phones, and I appreciate that they have display phones available to actually play with and explore the features before committing to a purchase. Phones are definitely expensive these days, so being able to see and try one out is helpful. There is parking out front, there is only one designated spot and it's shared with the neighboring business. One thing to note: there is no public restroom.

Check your accounts. The young man I saw there seemed super nice but added an extra line to my…read moreaccount and put an iPad on it to keep for himself when I upgraded my phone.

I have had more problems with AT&T in my lifetime that I care to discuss. There are too many to…read moreeven start. It is more fun to talk about the shining lights in the darkness of AT&T land. There are two people that are affiliated with AT&T and can help when you stumble in the AT&T craziness. They are Lauren and Kaylee. Kaylee is the manager at this store. Lauren used to work at this store as well. I was so sad and worried when they said she moved to a store in Greenwood. Now I am happy because I have two locations that can be trusted. Anyway, let me get back to the point. I have recently discovered that in order to call Kaylee's store, I have to go through AT&T land. I used to be able to call the store directly. Now when I call, I have to make the right number choice to get to her store. If I make a mistake and press the wrong choice, I end up in North Carolina where a gentleman that seems to be kind and polite will be happy to transfer me to her store. All of this takes precious time. Of course, I mentioned this to Kaylee. It is amazing how she can solve all things AT&T! One time I was talking to someone in AT&T land because I had a new phone, but my friends had to use smoke signals to communicate with me because this new phone could do everything except make calls, receive calls, take voicemail messages receive texts, or even send texts. That was kind of what I wanted the phone to do. The guy on the phone couldn't understand this. As I was talking to him, I pulled into Kaylee's store and she translated AT&T lingo for me and solved the problem! So, when I couldn't reach her directly and told her about it, she said that was a problem, so she gave me her cell phone number. Now I can call or text when I need her help! How awesome is that?

I have purchased a couple devices from this location. I've been an AT&T customer for over 15 years,…read moreso I am definitely happy with their devices and plans. The employees are very nice and helpful also. The reason for the 4 stars and not 5 is that the last two times I was in there, an upset customer came into the store. The manager (both times) brushed off the customer and did not tend to them in a way that I felt was needed. My recommendation for this place would be training on customer issues/solution. I believe this would easily make them a 5 star rating!