Took phone in for screen repair but he messed with the battery and now I have to charge it every…read morefew hours. He must've taken the perfectly fine battery out and put a bad one in its place so that I would have to come back and replace it for another 80.00$. My phone battery was fine before he touched my phone! It's definitely a SCAM! Go elsewhere!

My iPhone 11 was broken screen. I called them they said they can fix it with in 10 minutes. It was…read moredone by 9 minutes. And price is really good. I want to recommend them.

Hi Chris - I was setup with a "free" trial of internet air for a month by a former employee back in…read moreAug/Sept, returned the equipment and then was charged over $130 for the "free" service. I have spent months trying to get this resolved, have been sent to literally ten different ph#s (two of which they sent me were to disconnected numbers). Connor at the branch has been great, but his form to correct this was denied. So for a family that spends over $600 a month with AT&T, I find it ridiculous that I now have to consider pulling all our accounts that we have had for at least a decade over this. It makes no sense to me for this to be happening. Now I have been sent to collections for the first time in my life and at this point I will definitely consider leaving AT&T.

I absolutely cannot thank Kory and his staff enough today for the assistance on figuring out a…read moreweird account issue! Informative, assistive, patient and very much an advocate for his customer, Kory was able to get my situation handled after dealing extensively on the phone with AT&T's customer service. Additionally, he answered all of my questions in upgrading to a new phone, discussing features, tips and tricks on adding to the account soon. Again, thank YOU Kory and your staff for being rockstars!

These guys are great. A couple of weeks ago my computer couldn't be updated due to so much system…read morestorage. Overnight they removed everything and reinstalled the system features that came with the computer. And updated the operating system. Then today I thought I had downloaded a virus! Ugh! Ran over there with the lap top still open and they took care of it. Did it right then or no charge. (BTW, this isn't the first time they have fixed something w/o a charge.)

The people are very nice I took a tablet in they said it would be done in two to three business…read moredays dropped off on a Wednesday right after the store opened called on the following Monday . To check on it they didn't tell me they didn't do those repairs local it traveled down to Bloomington and was there a week it took me calling that sore and checking to get it done and back. Then I had got a lame excuse of a bad port so had to reorder a new one yeah ok don't believe that for a minute not the first bad review for that location. They did stand by the quoted price I will give them that. This is a beware your product will take a while unless it's a simple issue.

I do not shop Best Buy regularly like I used to but usually only when I need something I can't find…read moreanywhere else. Best Buy stores are well organized and their inventory covers just about everything involved with computers, phones, headphones, printers, gaming consoles and TVs. They also carry large household appliances in addition to DVDs and Gaming media. On this trip I was looking for a charging cable for a flip phone I bought at Walmart and according to their employee they no longer carry such an item. I knew Best Buy would have the item since it is a common type charging cable. One of their employees knew exactly where to find it and brought me directly to the correct cable. I think Best Buy's staff have become more knowledgable over the years. They also know their store's products better I have found. The store is always clean with unobstructed aisles. Staff will generally approach you and ask if you need assistance finding anything. Restrooms are available here. This plenty of free parking.

After spending over$6000 with Best Buy Greenwood they send out an absolute Ahole to my home for…read moredelivery. He came in with an attitude. All he wanted to do was argue. He wasn't using the new wires, vent pipe etc that we had to pay for. He told me the door wasn't going to close if he used the one we had to buy. After a lot of back and forth debating what i had to say he did in fact put it on. Guess what, the door closed just fine. He had water running all over the floor and kept walking in it with his filthy shoes and leaving black mess all over the floor. I told him I needed to clean this up before he brought in the washer. He tells me I have 2 minutes. I asked why was he letting water run all over the floor. He told me to fix that. He said he's not doing anything that i ask him to do. He said he listens to no one. I was shaking and home alone of course. I just finished Cancer Treatments before our move. I also have severe heart disease. ThIs was the last thing i needed or expected. We bought everything from a young cordial young man, Tenacious. But, he was on his way for vacation. It was very hard getting through to anyone while this was all going on We have another technician coming out on Saturday when my husband is here to finish the install and to see what he did or didn't do. We also had a TV that he was supposed to put in our bedroom. He told me he wasn't doing anything with it and I told him good because you need to leave my home and my property and never step foot on here again. So he and his helper, who did nothing but try to help, sat the TV in out back hallway. I had ahold of the door and said now you need to leave. I tried closing the door, he pushes it open and the door pushes me into the wall. I put my hand on his chest I thought he was coming at me to hurt me. He said I'm going to take a picture of this I should've had my gun and I should've called the police on him. Best Buy is doing nothing except trying to give us in store credit. I WANT NOTHING TO DO WITH BEST BUY AFTER THEM ENDING THIS GOON INTO MY HOME AFTER SPENDING OVER $6000 WITH THEM. WE MAY STILL PRES CHARGES. THING IS THE GOON NEVER INTRODUCED HIMSELF AND BEST BUY WON'T TELL ME HIS NAME. I GUESS WE'LL JUST GO AFTER BEST BUY! I was so concerned for whoever they were delivering to next. HE BELONGS IN JAIL, WHICH I'M SURE HE'S FAMILIAR WITH, NOT IN CUSTOMERS HOMES!! His helper who I believe didn't speak English. Probably illegal, tried to apologize with hand gestures before he got into the truck.

Service was great and employees were very helpful in explaining services and equipment.read more

I siigned in and waited 15 minutes for a rep to call my…read morename, not a bad wait BUT I was completely caught off guard when the man, I failed to get his name, told me to go and call 611 and they can help me! So I waited 15 minutes for him to tell me I had to call customer service that only they could remove a line so I went out to my car and called 611 it was terrible I got nothing but a computer and it didn't understand me and didn't help me I went in and told him this thinking he could still help me he said he cannot only the main customer service can remove anything from an account so I did go home got on the computer and without calling or contacting anyone remove the line that I no longer needed so I didn't need any help from a human I just needed to use my laptop very disappointed in ATT I have been with them since they were singular one like 30+ years now I'm looking around and pricing time to go

Great job fixing my phone today Reed. It's working fantastic. I m very happy with your customer…read moreservice !!

Updated: My card was double charged for our repair (the cashier swiped the card said it didn't go…read morethrough, swiped again -- but both went through) and I've called multiple times to get this resolved. The first time I was promised a call within 2 weeks, so I waited patiently and now can't get anyone to answer the phone or return my messages. I doubt this is malicious by any means and they're trying to hustle me, but... this is a pretty costly mistake and I want my money back. Shouldn't be this difficult.

Check your accounts. The young man I saw there seemed super nice but added an extra line to my…read moreaccount and put an iPad on it to keep for himself when I upgraded my phone.

AMAZING SERVICE!!!!! Marvens is the best.... he was extremely helpful and so fun and welcoming…read more He's the reason we are making the switch from the southport location!!! Ask for him when you come!!!