I feel like it is very well known that The Lotus Room is a 5 star establishment - they have won the…read moreNashville Scene's Best of Nashville award for Best Massage several years in a row! I have also had an amazing experience there. I have seen a few different massage therapists and all have been excellent. I am currently going to Melissa - she does a wonderful job and checks in throughout the session about pressure, comfort, and reminds to relax and breathe. If massage is a regular practice for you, the membership option is really good! I have been going to The Lotus Room for several years now and will continue to return for many more.

Wow! I've tried a few massage spots in Nashville now, and The Lotus Room is definitely my favorite…read moreso far! You'd have no idea it was located on the busy 21st Avenue. The space is incredibly calming, and you can tell so much intention went into the design and layout. The receptionist was incredibly nice and helpful. I honestly felt right at home! I also appreciate that they have parking available. I did the 45 min. Vedic Head Massage with Austin and it was amazing! They focus on your scalp, face/jaw, neck, shoulders, briefly the arms/hands. I personally have a lot of jaw and face tension, and have been trying to find a place that offers that type of massage. Thank goodness for The Lotus Room! I will definitely be back.

I had the best foot massage prior to my visit. I wanted to treat two of my family members for a…read moretreatment. I have problems with my legs due to being handicapped. I told him the deeper the massage the better. All I got was a soft touch and no relief. Thank goodness my guest got the guy I normally use. I feel ripped. I won't be returning unless I get my regular masseuse.

I've been a regular at Crest for several years. But yesterday was a disappointment...enough for me…read moreto interrupt my chair massage and leave early. Granted, I was a walk-in, but they said they could accommodate my request for a 30 minute chair massage. All three of the chairs were in use, so they actually took me down to the basement where a couple more chairs were set up. Picture it: bright flourescent lights, employees in their break rooms rattling dishes and having conversations, at one point someone taking out the trash and leaving the door open, employees flushing toilets and walking around without any regard to a customer having a massage. At one point, I lifted my head to look at what all the noises were, and my massage therapist apologized and told the others to quiet down. But eventually, I gave up and cut it off. It was ridiculous. I would say, upstairs OK...but downstairs is a hard NO

My boyfriend and I were hopeful we could grab a facial on the same day. Not only did we get facials…read moreeach, but we were able to add on massages as well! Both of us absolutely loved our massages and facials. Highly recommend. Friendly staff amazing service!

I got a facial here and I had a great time! My skin was glowing afterwards and I was very relaxed…read more Emma W. Was fantastic, and the relaxing room was very nice too. All the staff were friendly, and my skin has never looked better!

I highly recommend Kai E for your massage! He's caring, he listens, he wants to make sure your…read moremassage is experience is exactly what you need. He's never in a hurry and is an excellent masseuse!

I booked a 90-minute massage early this morning and left with plenty of time to arrive early. I…read moreunexpectedly got stuck behind a train, immediately called the business, and let them know I would be late. What followed was one of the most frustrating massage experiences I've had. SCHEDULING & PRICING I booked a 90-minute massage, but was told on the phone that their "90-minute" service is actually closer to 80 minutes after changing/prep time. Because I was going to be late, I asked to simply change the appointment to an hour and pay for an hour. I was told I could shorten the massage, but I would still have to pay for the entire original appointment because I had "reserved the therapist's time." I accepted that rather than argue first thing in the morning. THE MASSAGE Before starting, I specifically said my priorities were my neck, calves, and feet. Those areas were essentially ignored. I paid extra for deep tissue. The pressure wasn't remotely deep tissue and barely qualified as a firm standard massage. I also paid extra for cupping. What I received consisted of small suction cups being lightly moved/scraped across my skin and was nothing like the cupping treatment I expected from the upsell. The therapist disappeared for noticeable periods of time, including roughly five minutes at the beginning. I confirmed with her that I wanted to stop after approximately 50 minutes because I had already accepted that I would still be charged for the original appointment. In practice, I received roughly 45 minutes of actual massage time while being charged for approximately 80 minutes, plus the additional services. CHECKOUT This was probably the most frustrating part. Despite receiving roughly 45 minutes of massage, checkout was based on the full scheduled service and the screen showed a total around $220, with suggested tips around $50. When I questioned why I was still being charged the full amount, the response was essentially that I had to pay for all of the therapist's reserved time regardless of how much massage I actually received. I manually entered a $25 tip rather than tipping based on services/time I did not receive. I had also signed up for a discounted package/subscription in connection with the appointment, which makes the entire experience even more frustrating. BOTTOM LINE I walked out having spent somewhere around $175-$200+ including the add-ons/tip, received approximately 45 minutes of an extremely light massage, did not receive meaningful attention to any of the three areas I specifically requested, and was charged based on substantially more treatment time than I actually received. The front-desk interaction was also unnecessarily rude and dismissive when I tried to resolve what I thought was a very straightforward billing issue. I understand charging someone for a late cancellation or protecting a therapist's scheduled time. What I do not accept is charging me for the full appointment, shortening the actual service dramatically, charging for add-ons that did not resemble what was advertised, and then presenting tip suggestions calculated from that total. Because the front desk was unwilling to meaningfully address the discrepancy, I will be disputing the applicable charges directly with my bank and providing them with the appointment details, receipt, timing, and services actually received. Two stars rather than one because I did technically receive a massage. Beyond that, I cannot recommend this business based on my experience.

Highly recommend, it's absolutely a great place. Have done, several times and it's always been…read moreexcellent.

I love going to bucca for the 60 minute reflexology massage. They encourage making an appointment…read moreahead of time but if I call day of they have always been super accommodating. When you walk in there is a little spot to check in and then you walk into a larger room where everyone is receiving their massages. They do have some rooms off to the side if that is a concern of yours but they keep the shared space very quiet and relaxing. I will say my one concern for this storefront is accessibility. You do walk up a flight of stairs to enter and I am unsure if they have additional options for those who need it so I would call and ask if needed! They have never been anything but helpful to me.

I visited Woodhouse Spa for the first time and will definitely come back on a regular. I booked the…read more50min Restorative Sleep Massage as a Christmas gift and it was the bomb. I wish it lasted longer. My masseuse was Audura and she was very kind and did an absolute amazing job. The whole experience as soon as I walked in the door was amazing and so relaxing. They offered nice robes, shoes and drinks and great customer service. It was a wonderful experience and highly recommend to anyone.

I had a wonderful spa night on a whim at Woodhouse. Thankfully there was one appointment open later…read morein the afternoon and I took it. So glad I did! Tationa, my massage therapist, was absolutely wonderful with her technique. I know a massage is good for me when it almost (and probably did, actually) put me to sleep on the table. I normally do deep tissue and explained that my neck and shoulders needed it usually but that I wanted a relaxing experience and she gave me one of the best massages! Appreciated her technique and for making my last night in town a pleasant one. Beyond that, the atmosphere is very relaxing, the restrooms are clean and well appointed, and the complimentary mimosa before and after my massage were the cherry on top. Thank you to the hosts including Leitha (sp?) for the hospitality. I will absolutely be back when I visit Nashville again!

I went in last night for a massage. not only did she try to demand I pay prior which was weird…read more. after agreeing to pay at the end, she upcharged me from what it has cost prior. I still tipped and went on my way. About an hour later I get a notification stating that I was charged $210 opposed to the $140 she stated, it was tap to pay and cameras will show I did not sign a receipt for that price. A lot of businesses in Nashville have been doing this recently... make sure you check your bank after. I have reported them to my bank and will take legal action if they deny this incident. lost a reoccurring customer

Honestly can't believe what I just witnessed I called at 7 and asked if they had any availability…read moreat 7:30 and they said 7:45 so I said ok. They called me like 5 minutes later and said they could do 7:30 so I showed up at 7:25 and the first thing I noticed was all of the beds are in the lobby right next to the front door. Wtf. They tell me to sit down on one bed with no directions they didn't ask what kind of massage I wanted, nothing. They say me down fully clothed and covered me with a towel from 7:30 to 7:40 and didn't even say another word. I got up and left.

Needed a massage badly and I had been here pre-covid. The place has grown since I was there last…read moreand I was a little surprised that it looked locked up. I thought, okay the White Bridge area must have got rough. However, the experience itself was absolutely wonderful. My masseuse Nicole was welcoming w/ a beautiful smile, thorough and kind. She was very careful to make sure that I understood that my comfort level was paramount. I loved the ethnic music, the candles and the serenity. Nicole herself was firm as needed and gentle when asked to be i.e. responsive and respectful. I felt safe, nurtured and yes, I will definitely be going back.

Lindsay is super wonderful. She adjusts the massage techniques to best serve me at the particular…read moreappointment. Simply wonderful!

Absolutely amazing experience. Really good motto and atmosphere within the space. I got a 50 min…read moremassage with a deep tissue add on and it was not enough! Def needed more. Highly recommend.

Treated myself to an amazing massage with a cupping treatment added on top…read more The lobby is huge, with plenty of seating! As soon as I walked in the girls behind the front desk immediately acknowledged me which is always nice. Pheonix was my masseuse and she was amazing! When she first took me back we stopped in this, what I'd call a consultation area, discussed the process, pressure, problem spots etc. Walking into the main area, it's giving beach! The NOW is unique in that it's one large room separated off into private "rooms" by huge curtains. There's an ocean soundtrack playing for all to hear and the light fixtures have a tropical ambiance to them. The massage itself was fantastic! I'm an indoor cycling instructor so my muscles are super sore and it was so nice to be pampered!

Enjoyed the massage! I felt a little better than when I came there. I had way too much going on and…read morefigured it would help relax my mind and body. I do plan on visiting them again.

I have to say this the worst massage i've had. I go in they want to pay cash up front ( that's…read morefine). Anyhow i paid for 90mns, i dozed off i counted 3 times waking up and she was gone for 10mns each time she ended her session 10 mns early then wanted to know where her tip was. I'm literally driving to get another massage. Very disappointing