We live in Fredericksburg, half way between Richmond and NoVa. Our experience has been extremely…read morepositive with VRCC. They have not done extra tests to increase the bill, like we experienced in NoVA. They have been compassionate and caring. They are knowledgeable on our dog's liver disease. They also educate us on the least costly ways to procure our dog's prescriptions. Our bills are consistently half the price of the same exams done in NoVa. I am so thankful to have found VRCC!

Rehabilitation staff are excellent and extremely supportive, knowledgeable and caring to your pet…read moreand pet parents

TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!

I have been taking my dogs there for over 20 years. Dr. Atkins is amazing and Sonja has always been…read moresuper sweet. Within the last four months, I have had to put both of my dogs down and Dr. Atkins and her team were very compassionate to me and my family. I highly recommend this veterinary clinic.

Sue Atkins is phenomenal. She's extremely knowledgeable and really takes her time with your pet…read more Highly recommend her!

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

We want to extend our deepest thanks to everyone at Partner Veterinary for the incredible care they…read moregave our beloved Bodhi. Just weeks after losing our 13-year-old yellow Lab, Waylon, in July 2025, Bodhi--who grew up with Waylon--began showing signs of sadness and developed an ear infection. Though his initial treatment went well, we noticed he still wasn't himself, which led us to request further tests before a planned trip. That's when we received the devastating news that Bodhi had spleen cancer. From that moment, everything moved quickly. Bodhi was admitted to the ER and then ICU, where he stayed for several days. It was an emotional rollercoaster, but the kindness and compassion shown by every staff member--from the front desk to the ICU--helped us through it. Special thanks to Dr. Pierre, who cared for Bodhi daily with extraordinary patience and empathy. Knowing Bodhi was clean, comfortable, and treated with such love made it easier to leave him, even though it broke our hearts. On August 30, 2025, we said goodbye to our sweet boy. As much as we hoped to bring him home, we know he was in the best place possible--receiving the care he needed, including medication during a seizure that we couldn't have managed on our own. Bodhi fought hard, but in the end, he let us know it was time. We told him how deeply we loved him and that it was okay to go be with Waylon. Losing both our boys so close together has been unbearable, but we take comfort in knowing we did everything we could--and that's thanks to the exceptional support and care we received. We are forever grateful. With love and thanks, Gracie & Aaron

Been going for years now. Quick service, attentive & very friendly staff, easy to get appointments…read morewhen needed. The staff tends to be on the younger side, so there's not a great depth of experience, which is the only reason I'm not going 5 stars. Our dog had a pretty major health scare a few years back and it wasn't resolved until we took him to a more experienced vet who quickly identified the issue. That said, I didn't change vets because I really like Wellesley.

Amazing staff. Always thoughtful and extremely educated. If you have an opportunity to work with…read moreLee or Dr. Elswick consider yourself blessed. Wonderful experience.

I had an emergency with my dog last night out of the blue. She ingested something toxic and the…read moresituation seemed very dire. I got her to VVC Short Pump around 8pm and had one of the best experiences I've ever had with a vet. They took her into the ER immediately upon my arrival and were thorough and professional. Everything turned out ok, and I was able to take her home. The doctors and folks working there were incredibly knowledgeable, kind, generous, and amazing! I can't recommend this vet hospital highly enough.

Absolutely would recommend if you are in Short pump area or surrounding town. We came from…read moreSouthside Richmond & it was worth the drive. I came with my neighbors as they are Hispanic so I went to confirm and translate with them. The ladies at the front were very nice and welcoming. We did a walk in and were instantly helped. The dog we came in with was badly injured , they took her to the ER right away. In the process of admitting her , the ladies were very welcoming and patient with all that was going on. We were there for a while but the time there it was well. I really like how clean and comfortable it was in the waiting room. They also have vending machines and coffee. The service was immaculate and they were very reasonable when it came down to billing.

Thank you for your extraordinary care of my golden doodle. He had a tumor removed from the…read moreunderside of his tail by his usual vet Monday was back in Tuesday to retouch and bigger cone, then Thursday back to his usual vet again to this time give him an even bigger cone and replace some normal stitches which th staples. Well Saturday morning he sat down and more stitches and staples out. My usual vet closed . Found Pouncey Tract Get Hospital on line with close to 5 stars. I took my pup there . it was so clean, staff was so friendly, caring and wuick to get him back to the vet. I had the pleasure of meeting Dr. Abby Moore. She was exceptional: very caring, explained everything and how a tail stitch can be difficult especially with a hyper pup that loves wagging his tail. She put more staples and recommended an increase in his sedative. I will say it's a day later and so far this stitching is holding this far. Thank you ! id highly recommend them.

We are new to PTVH. Our puppy has been for two visits so far and we've had a positive experience…read more The ataff are super nice and great with the animals. Dr. Abby is friendly and knowledgeable. I feel like we made the right choice in picking PTVH.