TL;DR: Do not pay your bill until you review the line items. They've overbilled us on both of our…read morepast 2 visits. If you find out after you've paid, they won't credit the mistake back to your card; they'll apply a "credit" to your account forcing you to come back to use it. It pains me to write this review because the folks at West End Veterinary Clinic have always been nice. But they have a real problem. I don't think the folks who work there are intentionally overcharging -- I think it may be their point-of-sale system. We have 3 reasons why we have to find a new vet despite this convenient location and the nice folks who work there. 1) They told me to hold off getting my puppy spayed, well after she was able to get pregnant -- despite knowing she would be at risk. By the time our puppy came in for the operation, they discovered she was pregnant, which caused an extra $600 worth of problems and heartache for our family. 2) They double-billed us for a cone while our puppy was recovering. I spotted the mistake, called, and they wouldn't refund the money. They offered a credit instead -- forcing me to return to them if I ever want to see that money again. 3) On the second visit (vaccines), they billed me $67.76 for a heartworm test I declined and which was never performed. Has any business ever made a billing mistake in YOUR favor? Me neither. Once could be an honest mistake. Twice in 2 visits -- well -- you decide.

The only negative review I saw was about price and I had to laugh. If you want a quality, clean,…read moreexperienced, and well-stocked vet, go to WEST END VETERINARY CLINIC! I have four kids, and foster regularly. When I foster I pay the vet bills and use Dr. Mason (owner) or Dr. Rubi, and don't worry about the price because I always get the VALUE. Both vets are great at educating me (and I know a lot after being a dog and cat mom forever) and I walk away with everything I need to keep my pets comfortable and as healthy as possible. I took a hospice foster in just yesterday and Dr. Mason spent over an hour with us, sent me home with a supply of everything I needed, and my bill was HALF what I expected! Today my little foster was feeling much better and we owe it all to West End!

Dr. Andy is truly the best. He has treated my baby with such care and love, I would not trust…read moreanyone else more with her treatment. We are so thankful that we have been able to work with him. I can't recommend him enough!!!

The staff is very very friendly, competent and works with their client in all areas to benefit your…read moredoggy or your pet. I switched to Short Pump Animal Hospital as my other Vet retired and was bought out by a big corporation. That did not work for us. I know it's hard for vets to give personalized attention, but they do at Short Pump Animal Hospital all the way from the people that answer the phones to the techs and doctors.

I like Dr. Morlino and Dr.Traylor and Reger . We've seen Dr. Morlino for a long time. She's very…read moregood and her bedside manner is great.

Dr Fenton is absolutely spectacular. Over my lifetime I have had 10 cats 4 dogs and many vets. Dr…read moreFenton is by far one of the best I have ever worked with.

We own a bearded dragon and were looking for a vet in the area who treats reptiles (surprisingly…read morethere's not many). Wellesley had great reviews so we booked an appointment (note: they are busy so book your appointment a few weeks in advance). Staff was super friendly, Dr. Ernesto and the vet tech treated our bearded dragon with the same compassion as any other animal. If you have an exotic pet / reptile, we recommend booking an appointment here!

We recently had to put our beloved old cat to sleep. Dr. Leal and the team at Wellesley Animal…read moreHospital were very kind throughout an emotional ordeal. We will always be grateful for their understanding.

The expertise of the Shady Grove Animal Clinic's entire staff is beyond compare. We have had pets…read morethat required very little medical attention and also pets that required intensive medical assistance. Our family remains grateful to these folks and would recommend them to everyone. Thank you a million times over SGAC.

We recently lost our dog after 14 years & couldn't have had more…read more of a caring & compassionate experience from the Drs. & staff. They were most helpful explaining our options & stayed in touch afterwards. They really care about their patients. Made a sad event a little more bearable! Ramona & Terry W

Thank you for your extraordinary care of my golden doodle. He had a tumor removed from the…read moreunderside of his tail by his usual vet Monday was back in Tuesday to retouch and bigger cone, then Thursday back to his usual vet again to this time give him an even bigger cone and replace some normal stitches which th staples. Well Saturday morning he sat down and more stitches and staples out. My usual vet closed . Found Pouncey Tract Get Hospital on line with close to 5 stars. I took my pup there . it was so clean, staff was so friendly, caring and wuick to get him back to the vet. I had the pleasure of meeting Dr. Abby Moore. She was exceptional: very caring, explained everything and how a tail stitch can be difficult especially with a hyper pup that loves wagging his tail. She put more staples and recommended an increase in his sedative. I will say it's a day later and so far this stitching is holding this far. Thank you ! id highly recommend them.

Just nice staff overall and incredible veterinarians. Not trying to sell you things you don't need,…read morejust looking to help your pet. They don't brush you off and truly take the time to make sure you know how to best take care of your pet. One of ours had dental surgery and they were respectful of us knowing that is expensive, and when we picked up our cat a tech took time to truly walk me through after care so I felt great about taking him home.

I have been using Springfield Veterinary Center for over fifteen years now. I started seeing Dr…read more Scotti with my little Dachshund, Sir Hapford Wigglebottoms. Soon after Happy, I was rescued by a darling little kitten whom we named Ysobella. After 13 happy years with Happy, there came a time when, due to the negligence of a groomer, Happy's back was injured and never got better. After a year of watching him in pain we decided that it was time to let our little guy go. Dr. Scotti came to our home, and gently, kindly and lovingly, helped us put Happy to sleep in the arms of my daughter and I. I am grateful to this day for his kindness. Happy loved Dr. Scotti and Dr. Escobar but hated the going to the vet part. Dr. Scotti's kindness made Happy's passing easier. Last year, we had to put our beloved Ysobella down due to chronic heart failure. Dr. Escobar was as gentle and kind, understanding and supportive as he could be during those final moments of Ysobella's life. Now, I have two wonderful, amazing beautiful kittens, Lucifer and Alexandra, who are being cared for by Dr. Kilgore. What I love most about Springfield Veterinary Center is that EVERYBODY, from Mrs. Dr. Escobar who works at the front desk, to the techs who assist, to the doctors themselves truly love their patients and are so kind and generous to the pet owners. They are invested in making sure that our pets are healthy, happy, loved and well taken care of and they show this through their approach to these pets. It is my opinion that one couldn't find a better veterinarian to take care of their pets.

We recently moved to Glen Allen and needed to establish care and obtain a specific treatment for…read moreour dog that they offer. I've lived in 15 states and have been to dozens of animal hospitals. I've never in my life experienced a more arrogant dismissive human being than this Mia person who I spoke with. So aggressive and condescending! It was unreal. I had her on speaker and my wife jaw dropped how rude this woman is. She needs to get fired immediately. I hung up with her and will never call that place again. My wife called the next day because we really need the treatment they offer. And the Mia person answered again and was just as arrogant and aggressive on the phone. It's sad because they are close to us and it would have been convenient.

Partner staff tried their very best to save my cat this evening. Everyone acted quickly and…read morekindly but were not able to keep him going. He was dearly loved by me and will be missed by his brother and sister. Thank you for trying.

"This is the level of care you paid for" Seemed nice at…read morefirst, but the whole thing was very money-centric. There was no "let's get your animal better feeling. They told us that he was being playful and had us feeling like our pup was doing better. They gave him fluids and then some medicine to take home. His issue did not get better, but have gotten worse and when I called to get an update on what we should do next and was told I would receive a call back. They called my fiance and she expressed our mutual frustration. And was told "this is the level of care you paid for". I'm sorry. If you take your kid to the er and all you can afford is a set amount and they do no more than that to help him feel better. How can they say they care about our pets when it feels like the employees may care but the business does not. Would not recommend to anyone. *Update* still have not heard anything back from partners regarding this matter. We got our pup into another vet and found out his kidney numbers are through the roof. He is going in today for treatment.

I strongly do not recommend this clinic and would give zero stars if I could…read more My boyfriend brought my girl in for an infected cyst on her shoulder, accompanied by lethargy and a fever. Instead of addressing the clear infection, the vet, Dr. Burke, tried to diagnose her with gastroenteritis--despite the fact that she had no vomiting or diarrhea to suggest that. I can only assume this assumption was made based on her breed (Great Dane), which is completely inappropriate. We approved necessary bloodwork, which came back fine, but they still failed to address the actual issue. They prescribed antibiotics and sent her home without even cleaning the infected site nor offering pain management. She left the clinic still covered in dried blood and pus. To make matters worse, her records were filled with errors and inaccurate information. Having previously worked in a veterinary office myself, I know how records should be documented, and these made no sense. When I called to request corrections, the response I received was dismissive at best. Edit / Update: My girl has since been seen by her regular vet, who discovered multiple pockets of infection that developed because the original wound was never properly cleaned or clipped. What began as a small, treatable infection has now spread across her entire shoulder. She has been in pain, and the stress this has caused me has been overwhelming. All of this could have been avoided had Dr. Burke taken the time to actually listen to our concerns and properly examine her, rather than jumping to an unrelated and irrelevant diagnosis. At her regular vet, she was immediately cleaned up and properly treated, which revealed the true severity of the infection. I've attached pictures--some from UrgentVet and some from her regular vet--so you can see the difference in care for yourself.

Went there on a Sunday. So yes the expanded hours are convenient compared to other veterinary…read moreclinics. They do educate you when it comes to your pet's condition. If you need to put an animal to sleep the prices are expensive. If I were you, I'd call around to other veterinary clinics and check their prices. That's what I did. Oh and if management is reading this. Erin the vet tech was EXCELLENT. Great educator. Very honest yet was very considerate of our feelings and answered all our questions. You don't want to lose employees like her. I hope y'all pay her well. I'd give Erin 5 stars or A+