Very disappointed with the service. I was a returning customer. Scheduled appointment for a maintance check for my home, I even confirmed appointment three days prior so I could take work off and tech guy never showed up! He wasn't late, he just never showed up! There wasn't even a phone call... read more

Earlier this week, Sinclaire installed a new HVAC system in my home. The new HVAC appears to be working properly. In the process of installation, they did some soldering. They managed to place some of their hot soldering equipment on my wood floor and damage it in three spots and, in addition, drop some object on the floor and create a hole in the wood floor. They did not cover the floor properly, to the edges, with sufficiently protective covers. The installation took two days. I noticed upon arrival that they were not properly prepared to wear masks. On the first day, I repeatedly informed the workers, four or five times, that they are to wear a mask in my home at all times, due to Covid-19. In fact, this is a city ordinance. It's the law. Repeatedly, however, when I would depart, they would take their masks off and put it back on only when I returned. I saw that. They also came to the job with old, dirty, ill-fitting masks. I had to offer them masks. Sinclair was repeatedly informed about this throughout the day, by multiple Emails and phone calls. I thought that maybe things would be better on the second day. However, on the second day, two Sinclaire team members came to complete the installation. I noticed that again, one of them (his name was Rick and I actually think he is the owner of the company) would repeatedly take his mask off, and put it back on only when I would come by. I did not say anything anymore. I did not know what to do. After the installation, I called Sinclair and talked to their manager. I described what occurred. Her response was resistant to my complaint. When I expressed my discontent with the issue and explained what has happened, she tried to change the topic and asked me if I'm happy with the installation. She tried, subtly, to explain that it's a physically difficult job, in effect gently trying to justify the workers keeping their masks off. It is clear that this behavior is gently accepted by Sinclaire and clearly the workers and the company flout their responsibility to behave as instructed by the City of Pasadena ordinance, and by clear guidance by the homeowner. I am simply beside myself as to this behavior. If you value your health and would like to minimize your chances of acquiring the Covid-19 virus, I would look for another company to do the work. There are other companies that not only will do fine work but also respect you and your health, not to mention the health of their employees. read more

As a real estate agent, my clients often call when looking for craftsmen for their homes. I introduced Rick at Sinclair Air to several of my cherished clients. Rick has always done what was best for the client, not what was best for him, often times a small fix instead of a major overhaul. I appreciate his honesty and also his willingness to come out on just a moments notice. read more

What an amazing company this is! If you are looking for someone who operates their business with integrity, you found what you're looking for! From the owner, Rick, to his assistant, Susie, this place is first class! They were incredibly helpful in getting my 87-year-old father's air conditioning up and running during this oppressive heat! Susie kept me apprised throughout the entire process so that I would know exactly what was transpiring and when the technician would be at my father's home. Last year Rick stopped by for a very simple repair. Although my father was insistent, Rick would not charge him. We knew then that we would always use Sinclair for our air-conditioning and heating needs. read more

I was recommended to another company that is well known for AC installation. The other company said they would give me 3 quotes depending on the quality of the equipment, basically generic vs name brand. The "Generic" was $200 less than the "Top of the Line." I ALWAYS get a second opinion. I jumped online, and found Sinclair. *** I never mentioned the other quote... Rick came out, (cool Guy!!) and he left me with a quote. To my surprise, Rick's quote was WELL UNDER (I'M talking THOUSANDS!) the quote from the other AC company! AND FOR THE EXACT SAME AIR CONDITIONING UNITS!! I could not believe it!!! The installation went great, I'm freezing in my house! Rick saved me a total of $4,646!!!! FOUR THOUSAND DOLLARS!! Always get a second opinion people and you will be amazed!!! read more

Good service. I'm the president of my HOA (my HOA covers AC) and we hired them out of need when our "regular" guy got too busy. They certainly didn't disappoint. Even during the high season they managed to get to all our units in need within about a week or so. They had reasonable prices and a very friendly Tech. We intend to keep using their services. read more

Highly Recommend Sinclair Air! The technician Alex was great, polite & informative. Fixed our heater in no time! Will definitely use them again!! Thank you!! Thank you!! read more

Sinclair Air Systems has come through for us BIG TIME! We called Sinclair because our AC completely broke and needed replacing. Rick gave us a price we could not refuse and the AC was installed the very same day without a hitch. Now, the rest of our old stuff needed updatingand, replace. Again, Sinclair Air Systems to the rescue! The service is top notch, Rick really knows exactly what will work good for your home or business and, makes sure things are going smoothly throughout the whole process. The technicians come in and out with ease plus, they are extremely professional, friendly and, never leave a mess. All-in-all, Sinclair Air Systems is HIGHLY RECCOMENDED for full comfort in your life. read more

GREAT people and company!! I called them at 6:30pm and they were here by 7:30am the next morning. Susie was awesome as well as Rick. Alex did the work on my A/C and was great!! I'd give them 10 stars if I could!! Use them...you wont be sorry!! read more

Countless times I have been rescued by Rick and his staff when I have air conditioning and heating problems. They always have given me prompt service and I have found them to be honest and beyond helpful. Thanks so much for the recent bail out RIck! read more

I love Sinclair Air. The service was exceptional, professional and punctual. My forced heating was not working. My son and I tried to trouble shoot it but to no avail. I called for service Dianna was very curtiest and professional on the phone; she informed me a technician would call with the appointment time. I recieved the call and asked if he could come earlier and he complied. Alex arrived on time and within 45 minutes; my house had heat. He checked the system thoroughly and gave me a written report. Thanks Sinclair Air. Tina N. Glendora, Ca. read more

WOW! I s all I can say about this company... called on a friday evening was told they cannot come out until Monday, which I understand was told that they would call me Monday morning to schedule a time... guess what... No call! so I called them back on monday they said they would call me back and let me know when they could come out... 4 hours later no call!!! Call them back again and now all of a sudden I am the next on the list for service and they say that they will call me with an ETA... wait until close to 5pm still NO CALL!!! Now they say they could not get a hold of my landlord for approval!!! So I give them the benefit of the doubt and trust them to call me the next day... guess what NO CALL!!! I call my landlord and he said that he gave approval in the morning guess who never called me?? Sinclair Air!!! I called them and they proceed to call me a liar and say that they called me and I didn't answer... Okay, because I want to sit in 1 97 degree house for the 5th day in a row right??? Then when I told them I will be yelping them the lady just got ruder!! I will NEVER use this company again!!! I will be letting my landlord know of their substandard service and all my friends, family and colleagues! This company is the most unprofessional I have dealt with! read more

Polite on the phone but that was as far as I got. Called on a Monday to get service, they said they would get back to me to schedule an appointment. I had to call them and they gave me the same line. They finally called back to schedule an appointment on Wednesday afternoon, over two days after my initial call. Cannot comment on anything else. read more

We were referred to Sinclair. When we called on a Tuesday we were told they could not come out until Friday and will call us on Thursday to confirm the time. No call received so I called them AGAIN Friday morning. We were then told they were too busy, but will have a tech come out Saturday and call us back, well again no call back. My third call was on Saturday morning. I was told they called us. I explained because I never received a specific time I didn't know what time they were coming, but someone would be home the rest of the day. We (4 times not calling us back) were willing to work with their schedule. I was told AGAIN they would call back, no call back . Finally hours later I was told now they can't come out at all today, too busy; not until the following Monday. Seriously, it took the company 4 days to tell me they cannot come to our home. Long story short, no follow up, lack of organization, and in desperate need of more technicians. I'm a fan of supporting small businesses and I understanding that it is hot, however this is NOT how you run a business. There are millions of other companies, go elsewhere people!! read more

This is the place to go for all heating and AC needs, you can't go wrong!! From my initial call I could tell this was the right company to do business with (No sub-contractors here). Very friendly, helpful, and willing to go the extra mile. I went into the store and met with Rick (owner) to choose a new unit. He didn't try and oversell me, but instead let me know what was best for my house based on square footage. He is very knowledgeable in all aspects and able to answer any questions. He was always available throughout the whole process or any member of his crew was also able to answer questions. His crew (again no sub-contractors here thank god) are a reflection of Rick, they are all very knowledgeable and do very good work and will take the time to explain questions if you have one. I couldn't believe how fast they were able to complete the installation of a 4 ton unit within 3-4hours! Very fast and clean. Sinclair also works with the HERO program (I used it) which is very helpful if you can't afford to pay for a new unit upfront. I am very pleased that I called Sinclair, I made the right choice here unlike other choices made. Highly recommend PEEPS!! read more

A/C unit went out on Monday evening and though we are in mid October, as we all know weather this past week was still in the 90's!! Early Tuesday am called my A/C company that installed the unit and needed them to come out same day so house wouldn't become to hot. They weren't able to accomodate my needs for same day service, so I scheduled appt for the following day between 4-7pm. When I returned from work that afternoon, the house was a complete sauna and with a young daughter this wasn't gonna be comfortable for another day. I spoke with a few people and saw the reviews for Sinclair's, decided to give them a call. Rick was awesome, spoke with him around 3:30 on Tuesday, explained the situation and he didn't think it was anything major. Long story short, Alex from Sinclair's arrived by 4:30 and by 4:45 the A/C was pumping through the house. Alex was great, walked me through what was wrong, showed me that the filter needed to be replaced. Very appreciative on the fast and thorough service that they provided. Moving forward, Sinclair and Rick will be my A/C company of choice. Thanks again!!! read more

It would be amiss of me if I did not post a review for the exceptional service that Sinclair Air Systems provided for my family and I. First off I have to comment on the remarkable customer service this family owned operation has to offer. Completely professional but with a refreshing touch of affability and courtesy. Susie truly made me feel valued as a customer and went above and beyond to ensure that my air conditioning unit got diagnosed and repaired promptly and had a service repair specialist out to me that afternoon. I truly appreciate the integrity and honesty this company offers to their customers by always doing what is best for the customer. Sinclair Air Systems goes that extra mile to ensure the job is done to meet their high standards of quality service and to excel the expectations of the customer's service. Sinclair Air offered my family and I a genuine experience of quality and professional service and it is without a doubt that they now have a true customer for life. read more

Absolutely amazing service! My house is cool in the summer and warm in the winter. Work was done professionally and promptly. Thanks again!

Rick and his team were awesome!! AC went out on the hottest day of the year. He was able to diagnose and fix it so my kids could sleep. The quick response and the expert service was soooo much appreciated. I wud call again if I have problems in the future!! Thx Rick!! read more

We loved working with Sinclair. Susie at the office was very helpful and the crew were very friendly and courtious! The deal on the a/c was better than others I had priced! Recommend!! read more

Awesome Service! I spoke with Susie who was very considerate and sincere to my cry for help. My air conditioner went out and I have two little ones on summer break. I know that Sinclair Air was very busy due to the 100 plus heat but Susie really juggled her crews schedule in order find the time to help me. Alex from Sinclair got my system back and running within 15 minutes! Wow! SInclair Air, I want to congratulate you on empolying Alex. He is prompt, professional, courteous, and knows his job! Being a single woman with little ones at home, I feel so vulnerable when I need help but Alex epitomized professionalism and competency. Thank you Sinclair Air :) read more

Sinclair Air (Rick and Alex) have been looking after our air conditioning and heating needs for years now for my home and businesses and I can't recommend them highly enough. They are honest, reliable and highly skilled. They get the job done right the first time. They always diagnose the exact problem and fix it immediately. Friendly phone customer service as well. I have referred Sinclair Air to my family and friends and thy are all happy with the excellent and fast service. Great pricing too. I can't say enough good things about Sinclair Air. read more

Rick put central air in my rental last year, and just had to work on my home a/c. quality work, fair price, dependable, ...i'll call him next time. read more

Recently my air condition unit went out. It was the original unit for my house and I knew it was about time for it to be replaced, but I was hoping I could last another year. Through my daughter's recommendation I called Sinclair Air Systems. I called and talked to his wife who was so very kind and sincere. She told me that her husband, Rick would call me as soon as he could. The owner, Rick, couldn't have been nicer. He was very professional, kind and personable. After checking out the unit he gave me my options and informed me of the cost. I felt he was a very honest and conscientious person and based on my daughter's recommendation, that I was in good hands. He made arrangements for the new unit to be installed the next day. He and his crew arrived at exactly 8 a.m. and worked diligently until the job was completed. I could have never asked for more cordial and professional men who emulated the personality of their employer...this also applies to his receptionist. Rick was here when the men began their work and came again when the job was completed to make sure all was well. I would highly recommend Sinclair Air Systems not only for their professionalism, but because I found Rick to be a good, honest man. I also highly recommend him to all the Holy Name of Mary members....you will not be disappointed! read more

Rick and his staff were great! Work was very professional and we could not be happier with our new unit!

After three days of contacting other companies with no luck, only Sinclair Air System was able to relieve our misery from the scorching heat. The woman on the phone (I didn't get her name) was able to solve our problem in minutes. We could have been charged to have someone sent out to our house to do something so simple as flipping a switch if we had not gone to Sinclair. Their advice over the phone saved us time and money and we're so grateful that our AC is up and running again thanks to their help! read more

Honestly, if I could give this place zero stars I would. If you need service done on your AC or heater forget about it! They are super unorganized and will never call you back. I kept getting told, "oh so and so is busy, we can give you a call later." I suspect they are just looking for big jobs and don't care about the little guy that just needs repair work done. I eventually went with another company because I can't wait weeks to have someone look at my system. Do yourself a favor and stay far away from this place! read more

Sinclair Air Systems installed my Central AC unit YEARS AGO... (When I was married), I am now a single mom on a VERY LIMITED BUDGET! I had remembered how awesome their customer service was at the time of the installation, took a chance and called them July 3rd when my AC decided to die!! My kids were complaining about not being able to sleep in the heat. To my delight Rick not only serviced my AC BUT HE CAME OUT ON THE FOURTH OF JULY!! I was afraid of the cost, but he was COMPLETELY FAIR in the price!! I cannot tell you what a comfort it is to find honesty in a business these days! THANK YOU RICK CORTEZ AND SINCLAIR AIR!! read more