The office is always clean. It's very easy to get an appointment and staff is always very helpful. Other than that once you get into the facility and they put you in a room you're in for a surprise. You wait about 30 minutes to an hour sometimes longer I don't think there's any time I've ever been here where I didn't wait longer than 45 minutes to be seen for about five minutes. If you have a little one, definitely bring them something to do. read more

Sindu Pillai, MD - One of the rooms they all look exactly the same - Pediatricians Near Me - Murrieta, California

Have been trying to set appointment for over a week online and via phone. Finally got someone on the line and she hung up on me twice!!!! Unacceptable from a pediatric office. Going to report to the insurance. read more

I'm going to start with the bad first which is P.A. Van because she is the WORSE!!! She's rude and obnoxious and does not make me feel comfortable taking my child to this office. I don't understand why someone like her chose to be a pediatric PA as she is NOT FRIENDLY and doesn't seem to be concerned with anything you think, she is simple minded and I definitely avoid her. Now here is the good, Dr. Pillai is awesome, I really like how she is straight forward and really cares about your concerns and takes the time to listen. She will also go out of her way to make sure your child is properly taken care of. She is one of the best pediatricians we've ever had and she is the ONLY reason we continue to visit her practice. Ditch PA Van and the office will be PERFECT!!! read more

My husband and I were really hopeful that our recent switch to this provider, for our children, would be worth it. Unfortunately, it really hasn't been, so far. The first appointments that I had scheduled were follow-ups for ER and urgent care visits, as our family has been sick with a few viruses and bacterial infections. For several reasons, we are only now able to get appointments for our youngest (9 months old). We are normally seen at NMCSD or Camp Pendleton, so we thought it was great to find a provider just down the street from us. They are now located near LLMCU, btw. When I called to schedule an appointment for our 9 month old, the person scheduling us couldn't seem to hide their disapproving shock when they heard that he hasn't had an appointment since he was a month old (again, due to many uncontrollable circumstances... one being that we couldn't get ahold of our on base clinic due to them being severely short staffed). I had hoped that the not-so-low-key judgment would stop there, but when I took two of my older boys for their first appointments, I was treated like I was stupid for not remembering exact dates for exact ER or urgent care visits (we have 8 kids, and it's a miracle if we remember every detail about an ER or urgent care visit). I kept getting disapproving reactions for not remembering exact names of prescribed antibiotics, off the top of my head. When I did mention the one I did remember, and told the P.A. (or whatever she was.... maybe she just wandered in and didn't really belong there) the instructions we were given, she responded in annoyed disbelief, claiming that, that medication is not prescribed that way. All I could say was that, that was, in fact, how the ER doctor prescribed it, so THAT is how my son is taking it. Every answer I gave to every question was met with some sort of skepticism or barely disguised disapproval. No, biggie, maybe it was just an off day. I NEEDED the appointment for my 9 month old, that had been scheduled for two days later. He has been sick, but also needed to catch back up on his well-baby check ups. This was also stressed to us by them (as if I had no idea). Well, we show up for his appointment, only to be told, "oopsie, we have been trying to reach you all morning to let you know that the provider is out sick, so we have to reschedule him." I checked my phone and there were no missed calls or even any voice messages. Maybe I'm crazy, but doesn't it make sense for them to LEAVE A MESSAGE if they really have been trying to get ahold of me?? Again, no evidence of missed calls from them, let alone any unopened voice messages. So, just like that, after being made to feel like a lousy mother, it's no biggie to them that my son didn't get seen. So much for it being a big deal to them! I'm not so sure that we will be returning, if this is how it's going to continue. I don't appreciate people treating me like I'm stupid or a bad mother, and then just cancelling appointments like it's no big deal. They offered to reschedule, but I'm not sure I can count on them to keep that appointment, either, so I said I will call and let them know. I feel like I've wasted my time and energy for nothing. I'm sure others have had, and will have, no problems whatsoever. If it doesn't go well, though, just know that it's not just you. read more

This place was great until I got to speak with Van, she was so rude and condescending. At one point she basically hushed me by putting her hand out to be quiet. I was sharing my concerns about an eye problem my daughter was having and she dismissed my concerns and at one point said my daughter who is 2 years old has never really cried and is all crocodile tears. Turns out my daughter has an eye infection and when I called to share my concerns because it was getting worse she basically said ok so you want a referral to see someone else? Basically didn't want to hear or deal with the issue. I took her to Urgent care and they were able to give her antibiotics right away. read more

The office is good about scheduling and office visits are ok. I'm not a big fan about how she just kinda scans through my daughter and half hears me and my concerns. read more

My family has recently moved and LOVED our previous doctor that we had for years. I was not looking forward to the process of finding a new doctor. I was right--the process has not been easy. I called a couple local doctors, saw one doctor and was referred to another doctor by an ER physician. ZERO luck. The doctor I saw in person was not a good experience for several reasons, and the other doctor I had left a message asking for a same day appointment, and still no call back. So when I called Dr. Pillai's office today, I was skeptical to say the least. I was SO HAPPY to be proved wrong. I got in for a same day appointment for my son, almost no wait time, the front office staff and back office staff were simply lovely. The office is spacious and clean--has a good feel to it. The doctor came in, introduced herself, said hello to not just my son (the patient), but to my two other children as well. Dr. Pillai was very personable and knowledgeable; the entire visit was a treat. I am absolutely going to bring my children back for sick visits as well as routine well exams. As much as I will miss our other amazing physician where we used to live, I want to say a big THANK YOU to Dr. Pillai and her staff for making everything so seamless and easy. If you are looking for a great physician and a great overall experience, call Dr. Pillai's office. I wasn't disappointed and you won't be either. Thanks again Dr. Pillai and staff!! read more

Not once did the nurses/staff make me feel bad for arriving late due to traffic. Never once did they suggest I reschedule when my children's previous Doctor's office failed to fax over some information that was required for one child. They waited patiently while I attempted to get ahold of them & the receptionist assisted me. Not once did they appear annoyed with how long it took for the previous Doctor's office to get the needed information successfully faxed. My girls haven't had their vaccinations in awhile due to moving & etc... We were a bit behind our extended schedule. The amount of patience displayed today is something I'm absolutely in awe of. Their hearts are in this for the best reasons. It shows. One child wrote 'notes' (scribbles) on the information sheet & was thanked by staff for her wonderful contribution to the information. I could keep going; but I think you get the idea. read more

Our first time meeting Dr.Pillai and she was super sweet and quick! She's straight to the point which I love! And the staff was very friendly. read more

Please take this review as an accurate representation of Dr. Pillai and her office. We have been with Dr. Pillai for 10 years and have nothing but great things to share. I understand that people with bad experiences are always the first to share their experiences, but I think it is unfortunate that the only vocal reviews are those with negative experiences. In all of our visits, I can say we have never had a bad experience. If you are not interested in the rest of the review to follow, please know that I fully recommend Dr. Pillai to anyone and regularly give this recommendation to family and friends alike. Below are an account of some of our memorable experiences with Dr. Pillai over the years: With each of our kids, Dr. Pillai was ALWAYS the only physician to see them after birth. She makes a point to release the baby as soon as is safe and never made us wait. In one case, Dr. Pillai made a special trip to the hospital, after a complicated delivery, to release our little one so that we wouldn't have to stay another night. Dr. Pillai gives you her cell phone number!! I don't mean this in the figurative sense, like she gives you a pager number or call service number, it is her actual cell phone number for the phone she carries on her person! I have personally called Dr. Pillai after/before office hours and she has either answered or called back within a few minutes. The reasons for our calls have always been urgent in nature and is always able to give direction based on the information you provide her. On one occasion, we had a 2 year old with a very high fever. We called Dr. Pillai and she directed us to the ER. What's more, she called the ER to let them know we were en route. They expedited our wait and got our little one on fluids almost immediately. Like Dr. Pillai, her office and office staff are extremely helpful and professional. I have always been able to make an appointment for illness/injury in the same day. Her office staff is compassionate and will consult Dr. Pillai directly to determine where to fit your child into the schedule. Just recently, I was able to get a little one in the at 9:00 a.m. after calling at 8:00 a.m. We have also seen Dr. Van on several occasions and are equally pleased with her service. She, like Dr. Pillai, takes the time to answer all questions and makes sure you are comfortable with the treatment provided. On that note, the office staff always informs you when your appointment is with Dr. Van and not Dr. Pillai. If you prefer to see Dr. Pillai, you just let the scheduler know and she will give you appointment options. Seeing the PA is always your option and the office makes that clear. For first time parents, I share this story: Our first baby was a slightly jaundice after a few days with mom in the hospital. Dr. Pillai gave us the option: leave the baby, without mom in the hospital OR take baby home and bring her in to see her the next day. We opted to get baby home and visit Dr. Pillai the next day. At our visit, Dr. Pillai determined that her jaundice was slightly higher and wanted us to have blood work done that day. As first time parents, we were scared and concerned. We took the baby for her blood work and were told we would have the results the next day, which is an eternity for new parents. At 7:00 p.m., two hours after getting bloodworm done, Dr. Pillai called us at home.The blood work came back OK and she wanted us to know as soon as possible so we could rest easy. It was a huge relief and we really felt how much Dr. Pillai cared, not only about her patient, but also about us as parents. I don't know if Yelp has a contact function, but if you need more reasons for why I recommend Dr. Pillai without hesitation, feel free to contact me. read more

Love loma linda office Van always helping us and giving me advice.. she's the best, she knows my kiddos very well and always smiling.. whenever my kids are feeling sick I just call them and ask if she's able to see them, they will make an space to see them! read more

Customer service is horrible and the doctors here are rude plan on being here 2 hours or more

New to the area and I'm so glad I decided to come here. Office is clean and they have a separate area for sick kids. They have movies playing in both areas. No toys which I agree with because sharing germs!! All staff members were nice and friendly to my son. I was able to get a sick visit as a new patient. We saw the PA Van. She explained everything to me and took her time. She answered all my questions. I most definitely will keep them as my kids Pediatrician! read more

Sindu Pillai, MD - Exam room. Clean and quiet - Pediatricians Near Me - Murrieta, California

Went for Dr. Sindu Pillai and ended up seeing her PA for my kid's check up. Please mention on the reminder call clearly if the doctor is on vacation so we can reschedule. read more

This is my son's pediatrician but it's rare when we actually see Dr. Pallai. We have gotten use to her assistant which we actually prefer now. Her assistant takes the time and explain/answer thoroughly every questions I have. They do good work and my son actually enjoys his Dr.s' visits. read more

Terrible customer service. Plan on being there two hours every time you go. And don't ever have questions about your kids health. Van will talk to you completely condescending and rude. Absolutely over this practice. read more

Never in my life have I experienced a doctors office like this bad. When my daughter was two months old, I took her to see Pillai because my daughter was sick. Pillai told me she was fine and that her symptoms were just due to her age. Later that night we ended up in the ER where she was diagnosed with pneumonia. Flash forward two months, same thing. Brought my daughter in because she was sick, Pillai said she was fine. I asked for a chest xray because I didn't think she was fine, but Pillai said it wasn't necessary. Ended up at the ER, again, where she was diagnosed with pneumonia again. My daughter was referred to a specialist, which is how I crossed paths with Cynthia, who deals with referrals for Pillais office. Cynthia is one of the rudest individuals I've ever had to deal with. Very professional with a huge attitude. I would recommend literally any other doctor over Pillai. read more

We came to Dr. Pillai as a young military family back in 2005. We chose her office by chance because she was the only office out of the four that I called who could see us the same day as a new patient! Since that day we have been treated with the same care and sense of urgency during all of our visits. Dr. Pillai has helped us with an array of situations and has always treated our family with compassion and respect. On many occasions I have called Dr. Pillai after hours because I was worried about my child and she has always answered immediately or called me back in a very reasonable amount of time. I appreciate that every time we speak, she knows who my child and I are. When you speak with Dr. Pillai she speaks to you not at you. She never makes me feel like my concern is invalid, no matter how small it is. She's even called me back when she was on vacation out of the country! Dr. Pillai is very good with my children and they love her. The staff here is always great. They make me and my children feel welcome and at ease no matter what we are coming in for. I couldn't ask for a better place to bring my kids The entire appointment process is very smooth and easy. After you check in there are two very clean waiting rooms, one for well kids and one for sick kids. Once you're checked in with the nurse there is a very minimal wait time, it's nice that they also have respect for your time. Thank you Dr. Pillai and staff for keeping my kids happy and healthy! read more

Dr. Pillai's office is very pushy when it comes to vaccinations, if you tell them no, she and her staff act like you are worst person in the world. very long wait times, cant ever get appts, and never see dr pillai always have to see the pa. the pa is nice, but sometimes want to see the dr and cannot. the only reason its 2 stars instead of one is because of the pa. read more

The Doctor is ok but her staff is rude and very unprofessional when it comes to calling in your prescription and making appointments. This is the 4th time the medical assistant and Dr. Forgot to call in my sons prescriptions. Me and my child have been left in the room for over 45 mins while the medical assistants are talking about their personal relationships Ect... read more