I have the unfortunate burden of informing the public that these guys are Crooks…read more We needed the shocks rebuilt for our truck and when my 81 year father brought it to Jeff, he was talked into ordering new shocks for $4500.00 ! Then Jeff strung him along for over 9 months with many excuses as to why the shocks had not arrived, then parts were missing or on back-order, etc. I finally went to pick up the truck and asked Jeff to just put the shocks we had purchased into the trunk as I was not going to take any more excuses and go elsewhere. First, he claimed the shocks were in trunk (which was empty) and tried to tell me someone must have taken them. Then he came out and tried to give me a 5 year old set of used, scratched up shocks. Then he finally said he does not have them! Jeff has made no attempt to refund the money or make good in any way on these criminal acts. If you are planning on doing business with these guys, I hope you have read this and run to a different option...

Took my 2025 Bronco in for 3 different LED light additions. Jeff was great and was able to install…read moreall with the little instructions I had to provide him. Quick service and not over priced at all. Can't wait to find more upgrades for my Bronco that I can have them install.

Dave was awesome!!! Responded to my call right away, came out the next day and did a beautiful job…read more My car looks brand new. Reasonably priced and quick. I will have him on speed dial for my next " run in" with shopping carts and other peoples doors!

David did a remarkable job removing two nickel sized dents on the crease line of the passenger door…read moreof my fourth generation Toyota 4Runner. Not an easy fix but it looks like new again. Very professional and friendly with reasonable pricing. Highly recommended.

I am so happy I decided to go with a mobile mechanic. I had my brakes and rotors done for a…read morefraction of what a shop would have charged and I didn't need to leave my home. The mechanic was on time and only needed a days notice, I would definitely recommend this service!

These guys are awesome! I live off island and asked them to…read morechange my moms brake pads. They picked up the brake pads, went to her place and fixed it! They sent me texts/pics/detailed voices messages about the work they did and about what else would need attention! My mom called me a few days after they fixed her brakes bc she heard a "knocking noise." I contacted them and they went back out to check it out. Fixed/sent me a video/detailed voice messages! I highly recommend them!

Uncle Theo is always reliable! Mahalo to Theo Towing for your excellent assistance. If you ever…read morefind yourself stranded and need a dependable tow, he is the person to call. Highly recommended!

Best in Kona ! Great customer service convenient and great quality service they go the extra mile…read morefor you

I just called to ask for a price estimate for the cost of repairing my vehicle and if I can set up…read morean appointment to do this. However the person on the phone needed to know how I handled my insurance claim. My simple question to get a price estimate and appointment turned into advice on how my insurance works, which apparently is not how insurance works. Thank you for deciding for me, I will not be recommending or going to you for repairs only insurance questions.

Matt and the rest of the staff at Collision Specialists Hawaii did such an amazing job repainting…read morethe roof of my Tacoma. They got me in quickly, worked with my schedule and sent me updates. It felt like a new car and they washed it for me! I would definitely recommend them and would use them again!

I don't normally write reviews, but Big Island Car Care in Kona--and especially James--deserves…read moreevery word of this. I inherited my uncle's Tacoma after he passed away. For months, I researched and asked family and friends for recommendations for transmission repair. I got the same answers: No one knew of anyone that was skilled, reputable and honest. I almost gave up, but the Tacoma was my Uncle's pride and joy. He never spent money on himself so we were surprised when he proudly came home with his Tacoma. After breaking down while coming home from work, he tried to get the truck running with the help of friends for a year, but the transmission was the problem. By the time the Tacoma was towed from Waimea to Big Island Car Care, the truck had a long list of issues, and honestly, I wasn't sure if it would ever be on the road again. I just knew I needed to get it fixed as my uncle wanted. From the very beginning, James treated the situation with concern, patience, honesty, and a level of care you just don't see in business anymore. He spent countless hours troubleshooting problems--some of which weren't obvious at all--called Toyota multiple times, spent hours on the phone, and kept me updated the entire time. The transmission took some time because parts weren't available on island or he was researching/gathering information to resolve the laundry list of issues that came with the truck. He didn't give up, stood by his word, and never changed the quoted price, even though it took more hours and time than was initially expected. I was off-island for most of the process, and yet I felt completely safe leaving the truck in his hands. That level of trust is rare. By the time everything was finished, it didn't feel like I was dealing with a shop--it genuinely felt like I was dealing with family. James and his wife Sylvie (who owns Big Island Upholstery that's connected to the shop) always greeted me with hugs and smiles. It felt like we knew them for years! James went above and beyond in every sense. He understood what the truck meant to me and treated it with the same respect. When I finally got the Tacoma back, running smoothly after so long, I was in shock. I didn't think it would be running again. My uncle would be so happy. And that's because of James. I don't say this lightly: I don't think I've ever met anyone in business that I trust the way I trust him. Not only is he an incredibly skilled mechanic, he's one of those rare people you wish to come across in life --honest, thoughtful, and genuinely good. I will forever be grateful to James and Big Island Car Care. P.S. James recently opened a repair shop minutes away from Big Island Care Care, called Apollo Auto Repair. Please go check him out there too!

Awesome and friendly service, rebuilt my ram 2500 transmission and its been running perfect for…read more5,000 miles

Quick, Friendly, Professional and Responsive! They will…read moreanswer the phone! Kona Tow will be my 1st choice going forward for any towing needs! A recent Sunday my husband called me from the Kona Target parking lot informing me his car would not start. I drove there immediately to access the situation. We contacted our car insurance co. to request towing to our nearby dealership. After an hour of waiting our insurance company phoned us and said they were unable to get a hold of any towing company to assist us. Needless to say, we were not pleased with this response from them as we have been paying for this service for 11+ years. I immediately googled towing companies near me and proceeded to call the first 2 towing companies listed. Neither answered the phone both went to message. Knowing we did not want to leave our 2-year-old vehicle overnight in any parking lot I searched Yelp! Kona Tow Company was the first one listed with a 5 Star Rating. I called, the owner answered the phone and came down to Target within 30 minutes to assist us. He jump started our vehicle, towed it to our dealership as we requested. We will be recommending Kona Tow to everyone we know! This professional, courteous and kind man will do well in life! Mahalo Keegan!!

Quick, efficient and was very helpful! I was able to pay over my phone after they send me an…read moreinvoice. It was very easy!

Chris O. is the guy you gotta talk to. Excellent customer service and super knowledgeable. Really…read morehelps keep my fleet going. Really changed my mind about KW coming to Hawaii in a good way! Isaac is cool too and Katie, very nice people.

All your Heavy and medium duty truck needs! and trailer parts too!read more