I went in with tooth pain in Oct 2020. They told me i had 2 cavities, and I had to have a $400…read more"deep clean" or they would fill my teeth. ($400 my cost with insurance). I borrowed $200 to get the top cleaned only, in order to fill the one tooth that hurt. When I returned days later for the one filling they said I didn't have any cavities and sent me home. (Me wasting $200) A year later (today, 9/28/2021), I went in for my "free" routine cleaning. They told me it would cost $188. I said, "no, I get 2 free cleanings a year with my insurance." Receptionist said, "that's not what you need. So today will be $188." So, I walked out. They refused the treatments that come with my insurance. And that is AFTER they conned me out of $200 for the last cleaning. --I also heard the lady checking in before me ask for a piece of paper to write her next appt date on, and the receptionist said, "oh, we'll call you the night before." Lady said, "i need to write it on my calendar."

Excellent patient care. The staff and Aspen Dental squeezed me in as a new patient for emergent…read moredental work. I am very grateful for their care and friendly service. Thank you.

Had a tooth brake yesterday at 5 pm. Contacted them to see if I could get in today to get it…read morepulled. They did the X-rays, exam and regular stuff. Dentist came in and told me about my issues with my teeth and then he looked at the broken one and said you need an oral surgeon to pull it and it will be 2 weeks until they are in. Asked if he could ground the sharp edges of the broken tooth. He said after you meet with the treatment specialist. The specialist tells me to have all the work done will cost 5 thousand dollars out of pocket. The extraction alone would be 2 grand. So I told them that is way to much and can I just get the edges fixed. She goes and gets the dentist and said he will only fix the edges once I agree to their plan. Told them to get bent and walked out. AVOID AT ALL COSTS

I would give 0 stars if I could. Tried to sell me on a bunch of treatments when I was there for a…read moreTMJ issue that they then said they knew nothing about.Do not go here if you are a college student. The x ray tech and front desk lady's were very sweet but the hygienist and doctor clearly only wanted to make money off of me. When I told them I was using my at home dentist they stopped caring about what was going on. Yelled at me to stop crying and told me all my teeth would fall out in a year. Went to my home dental office and not one thing aspen told me was true. I've never left a review in my life but I hope this helps someone.

There emergency service was terrible... made appt waited till next morning and they go to tell me…read morethey can't verify ins benefits on weekends. Yes there is a way it's called lazy.. they said there online app double booked so they were to busy... if u want quality care stay away from This place.

I went to this office back in July 20024 with a tooth pain. They brought me in they took X-rays…read more They told me that I needed 2 procedures. A deep clean and a root canal. I have a dental insurance. They give the total cost of dental work. The insurance cover the deep cleaning and I have to pay from packet the root canal. They offered me I credit card. They did it the Deep cleaning at the time and set an appointment for the second procedure. I was late twice, then they told me that they wouldn't take me because I was late. After couple months I started to get a bill from the care credit card. I went to the office to a follow up appointment for the deep cleaning. The office manager called me to her office then she said that they cannot get the claim done because they have the wrong address of the insurance company. Therefore they cannot see me until this get resolved. In the meantime I was paying the credit card bill for a root canal that wasn't done. I opened a dispute and the credit card closed because Aspen Dental sent a document that I signed saying that the work was done. Be careful with this people. This is a fraud. They offer you credit and make you sign paperwork without complete the work. And when talking to them in this office the office manager said no need to pay the balance due first. I called the insurance company and they said that Aspen Dental didn't ever sent the claim. So now I got a bill for a deep cleaning that Aspen didn't send a claim to the insurance and credit card bill and not root canal. Be careful with what you signed up to this people.

I just finished my implant procedure with Aspen Dental on Six Mile Cypress in Fort Myers. The…read moreoffice staff and my dental assistant, Cindy, were extremely professional and very friendly. They welcomed me with open arms and made the entire experience comfortable. As far as Dr. Zaida is concerned, I've never had a dentist as good as him. His thoroughness, professionalism, and most importantly, the clear explanations he gave me throughout the entire implant process were outstanding. I like the explanations. I also want to mention the office manager, Amy. Although I didn't see her during this visit, she has always done an excellent job running the office. I highly recommend Aspen Dental for all your dental needs.

Had a 9:30 appointment. Arrived at 9:20. Watched 5 patients get admitted before me, whom all…read morearrived AFTER me. Waiting for over an hour. When I told the front desk I couldn't wait any longer, his response was "OK". No apology, no explanation, nothing. Zero stars.

This is my first time going to the dentist in awhile and I'm very pleased. I was taken care of by…read moreevery single person there. The timing was prompt and efficient. Great energy and beautiful people. I work right down the road from Aspen dental and highly recommend!

Do not pay them until after your insurance has been billed. They do not submit claims properly and…read morethe charge you more than your insurance says you owe and then you have to fight to get a refund. stay clear from these scammers.

I'm gonna be honest at first when I read the reviews I was a little nervous.. but making my…read moreappointments and going in person everyone was very nice and helpful. I've been going for almost 3 months now and they've helped me every step of the way. All of the doctors and hygienists are really caring and they made me feel calm through all the dental work Ive had done. Even the receptionist and finance people are very nice and they recognize me when I go in their office. I would recommend aspen they've really transformed my smile.

We have Carrington Dental, Dental 1 which is a yearly paid membership to get a good discount on…read moreprocedures. My wife went to Cape Coral office and found the dentist was professional and she liked his work. We had to pay upfront $4200 for full upper with some extractions and a lower partial. Aspen Dental has offices all over and THEY KNOW what their going to get paid. We paid according to our plan. Two problems followed. 1) There office sent us a bill for $10,000 they said the didn't get paid enough from insurance. THEY KNOW their not getting money from insurance. We protested with the local office and a month later bill was lowered to $4000 then later to about $1800. They billed medicare, Carrington and me for total services trying to get more money. The main office is crooked. The last bill included items already paid for. 2) Although the dentist seemed professional, having a dental lab in each office is a mistake. From reading many reviews it is apparent the lab techs are not qualified and my wife's dentures did not fit proper and kept falling out. They did not treat lower teeth problems before doing partial bridge, it is useless. Now paying $8000 to a specialist for fixing lower teeth and get an upper denture that fits.

I'm always taken care of. Dr Wendy is a great friendly person and is always professional. A great…read moreasset to the company. Deseree (I probably spelt that wrong) is always happy and polite and friendly. And the entire team are always friendly. Make me feel very welcomed every visit. I highly recommend

Worst customer service No respect at all…read moreThey don't care about the patient Very bad attitude I was 10 minutes late and they canceled my appointment I was already called and mentioned them Terrible people are working on the front they make it fun about me Very disrespectful experience in the dental clinic

Thank you so much to Dr. Mamo, Mila, and Robin!…read more They were able to get me in right away for a tooth repair after I chipped my tooth. Dr. Mamo is the best dentist I've ever had. Not only is he highly skilled, but he's also one of the friendliest and most genuine people I've met in my life, along with his staff. Dr. Mamo and Mila not only restored my smile, but also my confidence!

Dr Mamo and the team are amazing! I won't go to any other dentist even if they take my insurance…read more Well worth the extra cost to feel confident in the staff. I've been dreading going to the dentist because I've had a lot of bad experiences but no longer! So happy I found them!

This office has their act together! Very professional and…read morecourteous.The office mgr Brittany helped me work out a dental plan to save my teeth. I felt like they really are concerned for the patients well being. Great first visit..I am set up for 2 more this month. Thanks everyone at Aspen dental

I went to Aspen Dental as a potential patient. The desk staff was friendly and efficient. As I was…read morewaiting to be seen, an elderly gentleman and his wife came in with a baggie holding his broken bridge. He said it had been made at Aspen Dental and had broken with one bite of pie. He asked to see the Doctor. The staff said there was no Doctor available. Then he asked to see a Manager. They tried to give him an appointment 5 days away. He demanded to see a Manager. The Office Manager finally came to the front desk, he was dismissive. He immediately got on a computer not making eye contact with the people and told them they could come back in five days, period. By this time I had been sitting for 45 minutes for my new patient appointment. I left at that point. Worst Medical office I've been in since moving to Cape Coral.