I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

For several years, I had a security system provided by another company. My prior security system…read morewas 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.

We have used Holmes Security Systems since 2013. A Local Family Owned Business with local…read moreMonitoring. The peace of mind we have is priceless. We decided we needed to upgrade our doorbell. The service we received from Lindsay V. the Life Safety and Security Consultant was Superb. She even sent a personalized thank you card. The technicians Justin and Tyler are very Professional, Knowledgeable and Respectful. They even showed us how to use the app on our phones. I Highly Recommend this Local Family Owned Business for all your security needs, J and D Domina Parkton NC

that not what we were told come on there is nothing protecting the house from someone opening the…read morewindow and coming into the house all basic packages include a motion sensor and the fact of the matter is, I asked to fix this when the account was current. I told them that I would gladly pay the account if they would fix it, but they snapped at me and treated me like garbage so the account will not be paid for the simple fact that you guys would not fix the functionality of the panel. I was mistreated by your office on several occasions I'm done. I found somebody else that will treat me fairly and for the price that I paid I've got a better company coming out here and I'm gonna take care of my mother. Don't give me this bull crap that it was because the account was past due that you guys wouldn't service the panel I asked and asked when the count was current, but did nobody come out here and fix it not a single person

Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

securityforce-nc Security Force, Inc…read more Security Force, Inc. is a residential and c Carolina, South Carolina & Virginia The whole experience with this company has been a complete disaster ! I had a faulty system which they could never fix! It constantly went off in the middle of the night having police dispatched to my home on multiple occasions! It got to the point that my grandchildren were afraid to stay overnight! The manager Chris who came multiple times was rude and could never fix the problem! | CANCELED the service and 4 yrs later they reported a huge balance to my credit report ! I moved from the residence two years ago! Please do not use them ! There are multiple companies to choose from! The company had a contract with my builder!.! also spent many many days on the phone trying to work with them ! Do not set yourself up for a disastrous experience that will come back to haunt you years later !

The SFI technician, Ed McAndrew, who came to my house to set up my system was punctual, courteous,…read moreprofessional, and knowledgeable; he phoned me to let me know when he was on his way and he did a wonderful job explaining how to use my new system.

Very pleased! We…read morehave been a CPI customer now for over 10 years, in 2 different homes. They have always given great customer service and technical support. I cant say enough good about them and would never even consider another company.

I attempted to start service with this company and spoke with a sales representative who scheduled…read morea technician to come to my home. When the technician arrived, he tried to charge me an additional $20 for a window tag. I was under the impression that a security system should already include securing both doors and windows. I decided to give them another chance and called the same representative to reschedule. We set a new installation date for September 9, 2025. I even took the day off work to be available, but no one ever showed up. I contacted CPI and spoke with a manager, who assured me I'd receive a call back from a supervisor and the sales rep--but that never happened. This experience was extremely frustrating. If this is how they treat potential customers, I can only imagine how they treat current ones. I ultimately had to call back just to request a refund for the taxes I had already paid on the equipment. DO NOT go with this company.

What a great person to do business with. Kevin has been such a pleasure and so professional in…read morequoting, answering questions, installation and after install questions. I would recommend Kevin with Burroughs Systems to everyone in the Greater Raleigh Area. Please allow him to come by and give you a quote. I had a special need for my security system and had 2 other companies that said they could do it and both failed miserably. And wanted an outrageous price, but I needed it installed and had to pay them. But ASG and CPI both failed to do what they said they could do. When they failed and lied to me I found Burroughs Systems and he jumped through all the mess the other companies created and installed in time and had us up and running as promised. It is so refreshing to find someone who is so responsible.

5 Stars!! On Time and on Budget. Kevin knows his stuff and is very professional!!…read moreWill do business with again.

Poor service overall, did not complete full contracted work. Scheduling was terrible, I had to…read morefollow up multiple times.

From the owner: We are dedicated Professionals with over 80 years combined security, network, cloud integration…read moreexperience. We are increasingly passionate about making people’s lives safer and simpler, one customer at a time.

I have an older security hardwired system. I had some painters do some work painting trim,…read moreafterwards we could not arm our system. It showed an open zone, we couldn't find it. Plus 2 ext. doors would not ding. Mr. Clark was honest about not wanting to put in a new system. Found the issue was a window sensor & installed 2 new door magnets for better contact. Thanks to Mr. Clark for solving our problem!

Sam Clark is a true professional that has many years in residential home security. He set up our…read moresystem over 10 years ago and we've had zero issues with the equipment or service. Highly recommend!

We recently moved to downtown New Bern and called Southeast Home Security to come out and…read moreupdate/upgrade an existing home security system in our newly purchased home. John Otto and Quinton were very helpful and informative and did a great job installing new motion detectors, motion detectors, and glass break detectors as well as a nice new digital alarm control panel. They even brought us breakfast when they came to do the installation. John and Quinton did very neat and competent work and left no mess. All of this was done for a very reasonable price. We were also set up with access to Alarm.com for monitoring and control of our home alarm system. John also spent a great deal of time discussing other options for our home including thermostat and lock controls and lighting control that would interact with our smoke alarms in the even of a fire. We were discouraged from purchasing things and spending money for features that were felt to be of little value in maximizing our home security, which I deeply appreciated. That kind of behavior really builds trust with me. John and Quinton came out on a follow up visit to help us with a malfunctioning camera that they didn't even install, which I really appreciated, and indulged my incessant questions and chatter. They are a nice team. All in all my experience with this company has been exemplary. I highly recommend them.

From the owner: Southeast Home Security, locally owned and operated servicing the North Carolina area.We use the…read morelatest home security and home automation technology products and applications protect your loved ones and your property.